Palermo Eye Care has an excellent selection of eyeglasses and sunglasses. I have been coming here…read morefor all of my eye care from regular exams to glaucoma testing. Their office is beautiful and the doctors and staff are caring and attentive. I highly recommend this practice.

DO NOT BUY EYE GLASSES FROM THEM! If I could give 0 stars I would have…read more I had been a patient of theirs for 35 years. Always had a great experience with Dr. Gusippe - he is a good optometrist. It's the office manager and the rest of the office that there is an issue with. Recently went to pick up glasses and and sun glasses. I could not see out of the lenses, pain in my eyes when wearing and the sunglasses seemed wavy so could not wear them either. I wanted to return both pair, but they would not give me a refund for the lenses! Only refunded me for the frames. Even when I could not see out of them. I called them a day after wearing g the glasses, but had to see dr before they would let me return them. I had them for a week and tried to wear them. I had been to another eye dr about a year ago, and when the glasses didn't work, they refunded in full. I guess with a new office, they need the money..... CRAZY that they won't refund a customers money when the glasses do not work!!!! They lost a long time customer. This is not the same place I have been going to for years.

Barrington Eye Care is a great place to go to the eye doctor and to get your contacts and glasses…read moreat. I would like to give special thanks to the employee Air, he was excellent, he is very knowledgeable about different types of contact lenses and contact solutions you'll need and walked me through the products and ordering process seamlessly. Highly recommended.

Polite, caring staff and doctors. Staff and doctor were professional and efficient without being…read more"cold".

Dr. Assell is awesome! I went to the doc and he quickly found the scratch on my eye and helped me…read moreheal it. I did my initial appointment at his other office and was so happy with the entire experience. My follow-up was at Image Optics and I didn't love the front staff. They seemed flustered with three people in shop and a bit disorganized, keeping some people waiting and getting a little snippy with them. If you have an option between this location and Dr. Assell's other location in Schaumburg, I would go to the other location.

I have an eye condition called blepharitis. Weird name, I know. I've been to my regular doc and an…read moreeye specialist/surgeon and could not get this under control. They've all prescribed different antibiotics. Dr. Assel helped me to manage this better than the other 2 docs by recommending a Bruder Mask and giving my guidance on how to manage this very uncomfortable and often painful condition moving forward. I am very grateful to Dr. Assel and highly recommend this practice.

Terrible experience. Initially told me needed two new lens bushings at $40 each but will have tech…read morelook at it. A week later called me and said replaced bushings but needs new bridge and will have to order the part that'll be $200. Another week or so goes buy and they say glasses are ready. I went in to pick them up and the problem wasn't solved. The arms/legs of the glasses were still loose and charged me $200 and did not document what they replaced or fixed. I indicated that they didn't solve the problem and was not happy. They said glasses were fine as they replaced the bridge. I asked them if they did a full assessment of the glasses, and they "said" they replaced the bridge. I said I cannot wear them because they are loose and still flimsy. How do you charge someone but don't fix the problem? I will be filing with the better business bureau especially since I'm a senior. Very Dissatisfied Customer.

I have no issue with Dr. Steve; but with the policies of Pearl Vision as a whole. In brief, I…read moreordered new lenses/frames and needed before a went on vacation, it normally takes 7-10 business days, but it took over a month to receive. After trying to work with manager of store and main headquarters, only was given a credit toward frames for next year; which I don't need. I wanted a credit on the lenses/frames I ordered this year. I don't need new frames next year. Not happy, as I spent over $500 and got no satisfaction. I reached out to fill out a complaint form twice; have heard nothing back from headquarters. Think twice before ordering from Pearl Vision. Not good customer service. Only want your money.

Dr. Prate is an outstanding optometrist. Received the best pair of glasses and the most accurate…read moreno lines bifocals prescription I have ever had. Absolutely satisfied, and have been going there now for years. I'll go nowhere else.

Have been here for multiple family members and will not go elsewhere. The staff are friendly, take…read moretheir time, and have a good sense for what looks good. Donna is the best. The Dr is very approachable also. While the selection isn't vast, it is focused on quality and fashion. I find that fewer excellent options is better than having to browse through too many.

I was looking for a pair of glasses and have routinely used Lens Crafters. I had heard styles and…read moreselections vary by store and since I was in the area thought I would see what this store had to offer. The glasses are nicely displayed and they were organized by brand. When I walked in I immediately was greeted and asked what I needed. I shared I was browsing and was allowed time to browse with no pressure. I was torn between two styles and the sales associate offered her opinion. The entire process was easy and straight forward. Glasses should arrive in 7-10 days.

The only reason I'm giving two stars is because I truly liked Dr. Ashley Plotkin. It's very clear…read morethat she cares about her patients and takes her time during the exam. Unfortunately, my experience with the front staff was extremely disappointing. While I was looking at glasses, one of the employees answered a phone call from someone trying to schedule eye exams for herself and three others. She repeated the request out loud for Leo, who immediately shook his head and made an audible sound of annoyance. The employee on the phone also seemed irritated. It was uncomfortable to witness. As a customer, it's confusing to see staff react negatively to someone trying to schedule multiple appointments. While I was browsing, I already had a good idea of what I wanted. Leo told me to "look around and have fun" and to let him know if I wanted his opinion. A few minutes later, while I was trying on a pair of Dolce & Gabbana glasses, he approached me and said, "Oh no, those don't work." I hadn't asked for his opinion, and I actually liked them until that comment. It felt unnecessary and dismissive. I finally decided on a pair of Gucci glasses. When he rang me up, the total after insurance was nearly $700. I told him there was no way I would pay that much for glasses I rarely wear. He appeared visibly upset and slammed a cabinet before returning to the register to hand me my receipt. That reaction was unprofessional and uncomfortable. I was also told that a retinal scan would not be covered by my insurance. I have EyeMed, and this location is in-network, so the scan would have been covered. Additionally, as I mentioned at the time, I felt the pricing I was given was incorrect. I later ordered the same glasses--with comparable add-ons--for less than $225 after insurance. Given the significant difference, it left me questioning whether I was initially being steered toward higher-priced options to increase commission rather than being given transparent and accurate information. Overall, the level of professionalism from the front staff was very disappointing. Unfortunately, I will not be returning. Edit: Message for Leo, please take care of your oral health.

The frames we had gotten on the glasses ordered here last year broke. We're unsure how it happened,…read morebut none-the-less, the lenses would not stay in the frames any longer. Without any questions, after they saw the glasses, they stood by their warranty and ordered new frames. (Unfortunately they were not in stock). I was told it would take a few weeks. A week or so later, I received a call from them letting me know there was a backorder on that frame from the manufacturer - not their fault but frustrating we'd have to wait and use an outdated prescription for a while - we're talking months of backorder. However, a few weeks later they called to say they were able to get them replaced sooner. So, we picked up the new glasses within the week of getting their call. While they are more expensive than the chain optical stores or stores like Costco, they stand by their work and provide "service with a smile."

Professional. Efficient with time and very supportive. I would highly recommend over neighborhood…read morecompetition!

Had to knock a couple of stars for poor customer service…read more My review is based on multiple visits and multiple services. My 1st visit was with Dr Syed coupled with the contact lens ordering. She was helpful and thorough during the exam. The ordering process was seamless and I received my contacts via mail in about a week (which I was pleasantly surprised). The subsequent 3 visits were related to getting new glasses. There is a good selection of frames to choose from and that would be covered via insurance. When I ordered, I was told that they would be ready in 10 business days and to expect a call when ready. I did not receive a call so I reached after the 10 days and was told they were ready. When I looked at the glasses, I noticed that there was a scratch on the lens. When I informed the clerk, she brushed me off by saying it must be lint without visually inspecting herself. She wiped the lens and preceding to tell me to try them on. I then told her again that there was a scratch and that's when she looked and agreed with me. I recognize that things happen but blowing me off as a customer was not appropriate. She then informed me that a reorder would take place and that I would wait another 10 business days. I noted my expectation to be called unlike before and I was reassured that would not happen. Unfortunately that end of the bargain was not held up. I went in without notification and the glasses were ready and I was happy to be done with the whole process. Overall the customer service may be location specific so I may seek out another location for next year's exam.

TERRIBLE SERVICE! DON'T STAND BEHIND GLASSES!…read more I've been going there for a few years. This year I had a terrible experience. When I picked up my glasses, they had a sign to come back in an hour though it was during open hours. I waited and they all came in at once and there were several people waiting. My glasses aren't right - my eyes hurt and my vision is blurry. When I call to request they make it right, I always get voicemail, even when I call during their open hours. I have left numerous messages and have never gotten a call back. I've emailed too. Nothing.