I am extremely disappointed with my experiences at LensCrafters, which span multiple locations and…read morenearly a year apart. Most recently, I paid $600 for prescription Meta glasses and was told they would arrive in two weeks. After waiting the full two weeks, I went in to pick them up--only to be told that LensCrafters made the wrong glasses. There was no apology, no attempt to expedite a correction, and no effort to offer a solution. The response I received was essentially, "It is what it is." That is completely unacceptable for a $600 purchase. Unfortunately, this is not an isolated incident. Last April, at a different LensCrafters location, I ordered contact lenses and was told my trial lenses would arrive in two weeks. It took three months just to receive the trial pair. Once again, there was no apology and no attempt to make things right. I understand that customer service in the U.S. has declined over the past decade--but the drop at LensCrafters seems far steeper and faster, to the point where customer service feels almost nonexistent. Repeated failures, long delays, errors, and a complete lack of accountability have made it impossible for me to trust this company. At this point, I am strongly considering canceling my order altogether. I would not recommend LensCrafters to anyone--certainly not to friends, family, or anyone expecting basic professionalism. Maybe management will read this and take corrective action... but I'm not counting on it.

We definitely recommend this location for Eye wear and optimal care, all the employees are so…read morefriendly and efficient, especially Ozzy, Tina and Brian are also great! My husband and I had the best experience by far!

I can't say enough good things about the doctors and front desk staff here!…read more They truly care, try their best to get you a great deal and are so honest when it comes to cost! They are really looking out for their customers in every way! Thank you guys for doing such a great job and keeping the standards high!

My family has been coming here for several years for our annual eye exams. The clinic is modern,…read moreclean and professional. You are always greeted by their receptionists right away. The doctors here are excellent optometrists. Just be aware that they will always try to sell you on getting retinal imaging which is not covered by vision insurance. I happen to have medical reasons to get this done, but no one ever spends the effort to ask if I would like to use my medical insurance to cover it. If you want to save another doctors' appointment, it might be worth $59, but you may have to demand they submit to you should check your insurance coverages. I decided to save this type of exam for an ophthalmologist for their scope of practice. The lobby has many brand names of eye frames to choose from. Every year I ask if they have "asian fit" options or brands and they have yet to add to their selection. I was told they have some of those brands at the "other" office. When I asked about ordering from the catalog (I happen to know exactly what brand and style would work), they were kindly able to order it for me. However, when I inquired about the cost, it is clear there is a significant uncharge for their "broker" fees. You might consider just ordering the same frame cheaper from many options available online for the exact same thing. You are basically paying extra so you can try it on in person. It is coincidental that it will also be just above what your vision insurance covers. Overall, the eye care that is delivered by the optometrists here is great. I have always received excellent care from them. The extra services and add-ons should be carefully considered for the value if you so choose. Also, this medical complex has becoming increasingly busy and it is often much harder to find parking each year. You might need to allow a few extra minutes to circle around to find a spot so you are not late to your appointment.

Ugh!!!! I've been coming here for a few years with my family. We come in for our yearly check up…read moreand new glasses. I was in L.A. for work a couple of months back and the glasses I use for working on my computer broke. As soon as I got back I called and asked if I can bring in my Warby Parker frames in to get new lenses or if the frames had to be purchased there. To my delight they said I could bring in my frames. When I brought my frames in they set my order up and shipped them out. They said it would take two weeks, but said it might be sooner as they were coming in faster lately. To my disappointment it took three weeks to get them back. I showed up to pick up my glasses and they had the wrong prescription in them. They then re-order the lenses and ship them out again., This time it doesn't take three weeks. It takes two weeks to get them back. This time they tell me the processing center will not make lenses for my Warby Parker frames. It took a phone call, two orders, and 5 weeks to find out the answer to my initial question was no I can't bring in my a Warby Parker frames. I finally got a pair of frames they would replace the lenses on but it took another two weeks. This was an absolutely horrible experience from a place I've been coming to for years.

Very friendly staff, helped me resolve an issue with grace. They are also very helpful…read moreWith finding you the best price. 10/10 recommend.

UPDATE: Corporate reached out and contacted the location directly. They were able to correct the…read moreprescription on my second pair of glasses at no charge. I truly appreciate both corporate and the local team for stepping in and helping resolve what was a frustrating situation. Thank you! *** I went to Visionworks for my yearly eye appointment and ended up having a very frustrating experience. During my appointment, no one reviewed my prescription with me or explained the lens options. I specifically mentioned that I wanted progressive lenses, and since the price point we were given seemed affordable, I decided to purchase two pairs of glasses--one regular pair and one pair of sunglasses. About a week to a week and a half later, the glasses came in, but they were made with the wrong prescription. They were single-vision lenses, not progressive lenses like I had requested. The woman who originally helped us never went over the prescription details or explained the difference between the options, which could have prevented this entire situation. When we went back to pick them up, the gentleman working that evening was very helpful. It was the end of the day and he was closing, but he stayed to make sure we were taken care of and apologized for the mistake. I truly appreciated his effort. However, the solution required another $140 out of pocket to correct the lenses. If I had known the true cost with insurance for progressive lenses, I never would have purchased two pairs in the first place. At this point, I've spent over $450 and still cannot see properly because I've have to now wait another 1-2 weeks for the corrected glasses. This entire situation could have been avoided if someone had simply reviewed the prescription and lens options with me before placing the order. If there are prescriptions for both single-vision and progressive lenses, that absolutely should be discussed with the customer. Unfortunately, because of the poor communication and the fact that we had to pay extra to fix someone else's mistake, we will not be returning to this or any Visionworks location.

I decided to give Visionworks another try, and that was a mistake. I went in to pick up my glasses,…read moreonly to find out they ordered the wrong ones. After waiting and expecting a smooth pickup, this was incredibly frustrating and a complete waste of time. There was no sense of urgency or accountability to fix the issue, and at this point, I've lost confidence in their attention to detail. Vision care is not something people should have to double-check this hard.

Went in for my annual diabetic Eyecare and Vision exam. Outstanding experience all the way around…read morefrom the front desk help, through the technician running the diabetic tests, to the optometrist interpreting the results and taking the time to explain everything to me and make some great vision correcting recommendations. And they saved the best for last, excellent assistance helping me pick out frames that fit my face, and then run through all the options for lens color, coatings and positioning of bi-focal in 2 pairs of sunglasses that will be ready in 7-10 days. Pricing was good and all my frame decisions (Ray Ban, Oakley) came with nice discounts. Clean, modern office about 5 miles from my house, they take my Aetna Medical for the diabetes exam, great friendly staff, popular frames, and quick turnaround ... they've got it all here

Dr. Cayden Carpenter took his time throughout the appointment answering questions and you can tell…read moregenuinely cared, I didn't feel rushed at all. Great office staff that were very friendly. The office is very nice and clean, many eyewear selections too.

I've been to Nationwide Vision a few times. The wait times are consistently long, no matter when…read moreyou schedule an eye exam. The office itself is okay, but the staff aren't very friendly or talkative and could benefit from better customer service. Whenever I call, it's difficult to get through--they rarely answer, though they do check voicemails. When it comes to choosing frames, they don't offer much guidance or advice. Add-on options are presented, but costs aren't clearly explained, so you have to ask about prices for everything. Overall, the service feels impersonal and could be improved in communication and support.

I sat on a pair of prescription Ray Bans I bought from a competitor of there's. Since I happened to…read morebe next to this location though I swung by and asked them if they could repair them. They were happy to do so and had me all set to go shortly without charging me anything.

I would like to share my experience with Queen Creek Eye care on May 14th, 2026. I had been a…read morecustomer of theirs's a few years ago when I needed an eye exam. I was very pleased with the customer service and friendly demeanor. Last week I had my favorite pair of Ray Ban Aviator sunglasses that I had left on my armrest in my car. Unfortunately, the next time I entered my car, I sat quickly on my seat while leveraging my right arm on the armrest. That was the moment I bent the frame of the sunglasses! I tried re-bending the frame and I made it worse. I decided to contact Queen Creek Eye care and asked if they could see me and my bent sunglasses. They said to come on in and let's see what they could do. The receptionist was very courteous and said she would make the Optician aware of my issue. Within a short period of time I was greeted by Alexa with a smile and her promise that she would repair my sunglasses. No more than 5 minutes went by and she reappeared with my favorite Ray Bans and asked me to try them on. They were better than new! They fit me perfectly and I was super impressed with her customer service and expertise. There was NO cost for this service. I cannot remember the last time I received service without a charge. I highly recommend Queen Creek Eye care and I will be a lifetime customer. John K

Went in for medical eye appointment with Dr Reed. He was running behind so they asked if I wanted…read moreto see Dr Elg. Pleasantly surprised. He was very thorough and patient in his explanation of my PVP diagnosis. I didn't feel rushed at all.