POSTSCRIPT: I GAVE UP ON RECEIVING A CHECK IN THE MAIL AND MY CREDIT CARD COMPANY ISSUED ME A (permanent) $25 CREDIT AFTER I OPENED A DISPUTE. This started out being a difficult removal and installation because of unforeseen problems on my end: the old machine which was there before I moved in did not fit thru the bathroom door, which I was unable to predict (even after measuring before shopping), & the water shutoff valve, which I believed was working, failed. When the 1st problem arose, the deliverers struggled for quite a while to solve it, & finally the owner came up the street to help by removing the back of the old machine, which enabled it to fit thru the door. When the valve problem was discovered, the installers left for other deliveries while I got a plumber in to shut off water to related units in my bldg. so the installation could proceed. The installers returned the same day and then came the 3rd problem, of the dryer's power cord. They kept insisting I had specified they bring a 3-prong power cord, and therefore that's what they had brought, but when they pulled the old dryer away from the wall they found I was using a 4-prong cord in a 4-slot outlet. There ensued a controversy over the cord -- I had in fact never specified what kind of cord I needed as I did not have the slightest idea, but I was unable to persuade them of that at the time. The owner resolved that they should use my power cord from my 35-yr old dryer on my new machine, and assured me that there was no safety issue in continuing to use that old cord. They hooked up that cord to the new dryer, and left, taking with them the new (3-plug) power cord, and leaving me with no new power cord. During one of the phone calls to the store during this episode, I spoke with one of the sales reps who told me that I would need someone to come in and vent the dryer before I could use it. She offered to call me back with the number of someone who was somehow affiliated with the store who did that kind of work. When she hadn't called the next day, I phoned to ask for the number. She was not at work that day, and I spoke with another sales rep, who gave me the name and number of the person who did the venting (and who was very nice). I voiced my concern about using the old power cord to him, and he said that the venting person could also swap out the power cord for me for a new 4-plug cord if I liked. I said great, and went ahead & contacted the venting person who did those 2 jobs for me later in the week. When the venting person came and let me know I would be charged for the new power cord, I called the store again to ask about this charge as they had walked away with the new cord that came with the machine. I was then subjected to a verbal attack by the owner who berated me for the amount of time the installation/delivery company was going to cost them because of the protracted process on the delivery date. (I did pay for installation/delivery, by the way, as well as tip each installer when they left. Further, I believe the installation company is related to the store itself, as one of the deliverers referred to the store owner as his boss.). He accused me of having insisted on the wrong cord to begin with, and then said that I had "demanded" that they send the venting man over to help me out. I finally hung up on him at that point, as I was unable to have a rational conversation with someone who kept making things up like that. "Demanded"??? I immediately wrote out a check in full to the nice venting man and was washing my hands of this company when I got a phone call about 10 minutes later from the saleswoman who told me they checked with the salesrep who originally sold me the units and that he recalls that I did not know what kind of cord I needed, and so he had assumed I needed a 3-prong because I had said it was an old machine. Because his faulty assumption was at the heart of this issue, they were going to refund me by check what the venting man had charged me for the new 4-prong cord. When 2 weeks passed, I called to follow up on the check, and the owner informed me it would take some time as he had to receive and put together the information from the installers and the venting man. Another 2 weeks later and still no sign of the check. I hope I receive that $25 check, if for no other reason so as not to make a liar of the nice saleswoman who called me to acknowledge the error and offer the reimbursement. read more

Worst service EVER!! They don't LISTEN!!! Owner/President has NO idea what he is taking about! He ordered the wrong appliance. The delivery company cancelled after waiting a whole day and when they came the next day, they dropped the fridge on the hardwood floor, making a huge gash! Installation on stove top.....scratched granite counter....didn't fit in existing cutout.... Owner/President never told us that we needed to have a plumber come by before dishwasher and fridge were delivered!! Just a mess to deal with! Still having issues with ice maker in fridge..... Decided to go directly to manufacturer - much better service and help!! read more

The owner is nice... But the customer service is poor and their appliances are overpriced. The delivery guys forgot the appliance on a day that I stayed home all day waiting. Then when they came, the cord was too short on the dryer which is not the biggest deal but they told me they'd come back with a bigger cord and install it and then bailed. Even when I paid for my own 6 foot cord, they didn't come back to install it so I had to call the store again. Furthermore the communication between the delivery guys and the people at the store is poor and while a couple guys know the products well, some of the staff who take the calls really know very little. Given the quality of service, you're not getting extra although you're paying more so you might as well go to best buy or Home Depot close by. read more

I went to Warrendale because I had bought some appliances from them a number of years ago; I went back to them as my usual store(Doyon's) was backed up in deliveries for 3 weeks, and I had to move fast because my old refrigerator was not cooling and could not be repaired. So I had to buy a new refrigerator; the man showed me several models, kind of explaining the benefits of each. At first, the man was extremely nice because I had left my credit cards home, and was going away that afternoon. I called, he took my info, and sent me a receipt. Okay, so far so good. Over the phone he said he had given me a special $50 discount, but it wasn't on the slip. I tried calling for 4 days, and he was either not in or did not return my call for several days, and gave me an incorrect email address. He sounded annoyed when I finally reached him and claimed the $50 off was already a markdown-- that was the sale price on the outside of the fridge in the store. Um no, he had made it sound like he took another $50 off. Now, delivery -- the men they contract came late and were in a rush. Then the very next day, I realized the sealer on the refrigerator door was not opening correctly. Warrendale completely disavowed any responsibility or interest, and said I had to call Frigidaire service, which took a while. This is a brand new fridge! You might think Warrendale would call back to check, but no. The Frigidaire repair local contact is a whole other story -- at first the man seemed competent, but now he has disappeared, not updating me on my ordered part, and it's been nearly a month! Frigidaire warranty central service does apologize, but nothing is done! So Warrendale's whole system is pretty frustrating. I agree with Rick J's comment from last year, that they seem to view customers as an intrusion not a value. I do not recommend Warrendale! read more

I stand by what I wrote below. This happened. Read the other reviews and judge for yourself.

I just purchased a washer with Warrendale and was very pleased with the whole process, research, pricing, delivery and installation. It was great to do everything viavphone and online! I recommend! read more

Just got a refrigerator delivery to mom's house . We selected the GE she liked and I missed a spot in the measurements so it didn't fit. Me bad. The drivers were efficient and pleasant. I called the store to get a smaller model. A Frigidaire Gallery would fit with an inch to spare with the doors removed to fit in at no extra charge .I got a lower price than anyone else had. They were nice enough to send the drivers all the way to the Franklin warehouse and pick up, deliver the new model which fit well and had no issues. All on the same day. A department store would take a month to figure it out and process the exchange. There's only 3 other places I know that offer this kind of super service; Mars, Jupiter, and Venus! read more

Was on the lookout for a range hood, met up with Alan at the store and he sold me one at a great value. Picked up a couple weeks later and when I mentioned that it may not fit, he Responded "we'll take care of it" I liked that! read more

100% the worst retail experience of my life. We paid ~$150 for a service call to fix a broken appliance. 4 months later, appliance is still broken. After a call to Warrendale to speak with a manager, I was tersely spoken to and hung up on. If i could give negative stars I would. Don't waste your time. Worst establishment in MA. read more

My electric range died on the Wednesday before Easter. I checked with Home Depot and Best Buy in Watertown and D Boy in Brighton. None could deliver the model I wanted until at least the Tuesday after Easter. Not very helpful when dinner was planned for my house. Warrendale Appliance was my next stop. The store owner check for the availability of the model I wanted and said he could have it in his store by that Friday and most likely delivered by Saturday. This was for approximately the same price as an advertised "sale price" at Home Depot. The range was deliverd Friday just before 4 pm. The delivery people were courteous and installed the range without any problems. Helpful sales staff, great price, delivered ahead of schedule by courteous delivery people. Good old fashioned service! I give Warrendale Appliance 5 Stars. read more

Great service and extremely knowledgable about all products. Prices are excellent and it was such a wonderful experience after shopping at large stores with much less knowledgable sales people. read more

we wanted to support a local business rather than go with a larger company and will not make the mistake of using them again for repairs (or anything, for that matter). we called for a repair person to assess a few things that needed to be fixed, they sent a contractor who let us know what needed to be done, we paid him for the time agreed to by warrendale beforehand--and then never heard back. warrendale was completely unhelpful in trying to get in touch with him. it was our bad to try to continue to do business with them/him. finally we went with dboy, whom we should have started with, and they, of course, took care of everything professionally and courteously. read more

I went to Warrendale appliance looking for a few things for my parents for their new house, the owner, Allan, helped me out and gave me a great price for a 42 inch brand new LED TV, a Maytag stainless steel fridge, a brand new Bosch dishwasher, and a new glass top stove. all of the items were delivered to my parents house two days later in perfect condition. and before they delivered the appliances, a sales woman named Erica called me and told me what time and asked if it was a good time for me. Warrendale appliance is very helpful, and reasonable, the service was great. i will definitely be back to buy more when i get my own house. read more

Everything that I would hope to find in a small business! After having problems with a large chain store over the delivery of our refrigerator, I contacted Warrendale. They were absolutely wonderful from the first person I placed the order with over the phone right through to the outstanding delivery company that they used. And the price was within dollars of what we were going to pay through the larger store. If we need any appliances in the future we will definitely go to Warrendale. read more

Any business with such a low level of customer service gets a low rating from me. To sum up the experience: unremarkable salesmanship in the store, but I was happy to buy at a small business rather than best buy, and the price was good given the rebates offered. The real issue came with their AWFUL delivery service. After two failed attempts at having my fridge delivered- and this is after and 15 calls and 2 messages to the driver, and a conversation where the owner ends up yelling at me and hanging up on me- I decided I didn't want anything to do with these people. I went in for a refund with as pleasant an attitude as a disrespected customer can have. As seems to be typical with Warrendale, they had me do their work for them and I had to go and "document" the cancellations of the rebates. So I did and I got my full refund but not before the owner got his panties in a bunch when I requested a copy of my original receipt. At this point I informed him of his awful business practices and took a pic of the receipt for my records. I could go on but suffice it to say I will NEVER go back to Warrendale. The arrogance noted by another reviewer and their awful customer service in the delivery process is cause to warn you to stay away. They only get the second star because they were reasonable enough not to fight me on my full refund. read more

I bought a refrigerator with ice maker and dishwasher from Warrendale a month ago and the ice maker broke. I've called 7 times over the last three weeks. "Sure, we'll fix that. We'll call you back." each time. No call backs. I have had to call. Then they say, "our repair people are only in Boston once a week, they'll call you." They never called; I've waited by the phone and at home in the hopes they'd call. I called this morning and I'm assuming it was the owner, was rude to me, telling me that Whirlpool has the warranty, not them, so they're doing a favor to help me and to not bother calling back because someone will call me. Three weeks now, and a simple ice maker that I bought from them less than a month ago is not getting fixed with no end in sight. AWFUL CUSTOMER SERVICE. I'm going to be filing a Better Business Bureau complaint. I never thought I'd say this, but I've gotten better service at Best Buy.... read more