When you need a septic "angel," Orlando to the rescue! In addition to professional and prompt…read moreservice, the owner is truly one of the kindest humans I've had the pleasure to interact with. I recently had a scheduled quarterly inspection from another company on a Friday. I won't go into details except to say the aerobic system was not functioning correctly and there was a risk of waste coming back into my house. That is a scary situation. :-O The company told me they couldn't do anything until the following Monday, and because of several personal issues checking into a hotel for the weekend was not an option. After calling over a dozen companies well zero success and no options for any type of resolution, Orlando called me back right at COB. I explained the situation and my concerns to him (e.g., definitely the need to at least flush a toilet over the weekend). Orlando was very attentive to my needs and went absolutely above and beyond what any small business owner would normally be willing to do. He voluntarily came to my property and did a small "fix" to at least get me through the weekend until the system could be repaired. And he did it out of the kindness of his heart (no charge). Turns out we're actually almost neighbors. Sooooooo, on a Friday after business hours, after working a long full week, Orlando literally saved me both from possible hazardous waste flooding my house and the unnecessary additional anxiety that frankly I can't currently handle. Thank you thank you thank you!!! May all good things be gifted in life to you and yours. You deserve the best. I highly recommend for all of your septic service and repair needs. 10 stars if I could. :D Support local. Support small. #ATX

Scheduled quick and easy, took care of it all. No complaints! Would happily use them again.read more

Owner John and staff provided great quality service with dumpster rental. They were fast and…read moreefficient on drop off and pick up of dumpsters. John Flores also provided great customer service and referrals for carpet installation! Received quick response and great quality care and customer value! I would highly recommend Colony Home maintenance and repair for your home repairs and improvement!

I will not use this company again due to poor communication, extended delays (3 days without…read morewater), preventable water damage during installation, roof/vent damage, and dismissive/condescending responses when issues were raised. We hired them for an emergency hot water heater replacement. From the start, communication was inconsistent, pricing was delayed, scheduling was unclear, and we had to repeatedly follow up just to get updates while we were without water. On day three, the technician arrived but left after about 30 minutes due to confusion over the tank--they decided to switch from a short to a tall unit without clearly communicating it, and gave conflicting explanations about why. We were told he'd be back in 20-30 minutes; instead, hours passed with no updates. Eventually they said they had to drive out of town to get the unit, which is surprising given how many local stores carry these. They later justified the lack of communication by saying they didn't want to say anything until they were sure, so in their eyes, no update is better than a partial one. When they returned around 5 p.m., they drained the tank into the attic drip pan instead of using a hose. The pan overflowed, sending water into the attic and down into our living room through a smoke detector. If not for the hole where the smoke detector is, the water likely would have gone unnoticed and I don't think they would have been upfront about it. When I reported it, the response was dismissive and lacked accountability. I was told: - "we're not liable if it was water from the drip line" - "It wasn't much water" (even though I found out because I could heard it spilling down from the other room and could literally splash it up from the carpet) - "This is normal" - "I have to understand, it's a tank of water up in the attic and gravity makes water go down" - "We can't catch it because someone might slip" - "All plumbers have this problem" - If I had a better solution (like using a hose), I should "tell every plumber in the world because they would love to know" - They even sarcastically suggested they could "just leave the old tank up there" There was no apology, and the issue was minimized despite active water damage. After installation, we discovered the vent pipe had also been forced out of position on the roof, allowing rainwater into the attic. It appears that instead of refitting the vent for the taller tank, they just pushed it up through the roof and left it. When I raised this concern, I initially received no response. Later, when they contacted me about moving forward with the next phase of the project (which I declined), I was told, "We will have the roofer go out and LOOK at it to make sure nothing is wrong, but our master plumber confirmed that it's normal." It is not normal for the hot water heater vent to allow water into the attic. If this was "normal," why didn't they say anything or bother to seal it the first time? They said they'd come by around 11 a.m. to look at it but never showed. At 2 p.m., I followed up and was told it had already been "fixed." I was home the entire time. No one knocked, called, or informed me work was being done. I was not given the opportunity to understand or even APPROVE the proposed fix. From what I can see, the repair is incomplete. The vent has been altered, components appear cut and misaligned, and water still seems to be entering the attic. I did finally receive an apology but only for "changing the aesthetic" of the vent, which does little to address the overall situation. This experience was disorganized, caused additional damage to my home, and lacked accountability. I understand things happen, but the lack of communication, preventable damage, and how concerns were handled was unacceptable. All I needed to hear was, "Sorry, we're on it." Instead, there was consistent pushback and repeated attempts to characterize the situation as "normal." It was not. Being told this while water was actively entering my home (first through the smoke alarm, and then into the attic) was more frustrating than the issues themselves.

I could not say enough good things about Jack Ward and his wonderful crew. His daughter Is also a…read morevery hard worker, very careful and good work and back breaking. They worked harder than I have ever seen in my life and didn't quit til it was exactly right . 5 stars!! Pam L

To any and all.... I strongly advise not to ever use or have friends/family use a septic service by…read morethe name of Ward's septic. Jack Ward and his Daughter. Charged $4800 to clean out our septic and leech field. Same problem two weeks later. Came out and refused to warranty anything and even blamed it on the rain. Didn't do it during the heat wave, so rain is not it. They were rude and refused to even further discuss it. Just drove off. Highly rude and unprofessional. I tried to communicate. The rude Daughter just walked off during the conversation. I even asked her to just calm down and have a conversation about it. $4800 is a lot of money for the same problem to persist after the service is done. I was referred any a builder friend who said they should warranty their work. They were full of nothing but excuses. I left them know I'd have to seek legal recourse. She just said "go ahead".

We were referred to Austin Rooter by our local septic specialist. We simply wanted a routine…read morepump-out, but were surprised how responsive they were. I left a message late one afternoon and got a call back immediately from Debbie (who was wonderful!) even though she was out of the office to let me know they got my call and to get things going. Their scheduling system works nicely and our technician, Luke, showed up on time, was quick and went out of his way to answer questions and suggest ways to keep things running smoothly for years to come. We definitely will be recommending Austin Rooter to our neighbors.

SPECTACULARLY UNPROFESSIONAL!!!! The septic tank was right…read morein the area I told them it was. Three different guys couldn't find it. They insist that they have to uninstall the toilet to be able to find the septic system. It wasnt till AFTER they uninstalled the toilet ,and found the septic right where I said it was, that the mention THEY COULDN'T REINSTALL THE TOILET BECAUSE THEY DIDNT HAVE THE PARTS! And then, they get angry with ME because I said I should have been told that it couldn't be reinstalled without parts and a plumber to do the work!!!! This is an on-going issue. Will update as the situation develops!

Sunset Construction removed our old septic system and installed a new one. James and his crew did…read morean outstanding job for us! Considering we had an extremely tight space to get into and work around with trees and flower gardens, they were able to do what they needed without hurting anything in the yard or making a huge mess. James was so professional and knowledgeable, his crew was outstanding and Tracy in the office was on top of everything at all times. We can't say enough about Sunset Construction; absolutely the best at what they do!

If you are in need of a great septic company, look no further. I have used James (Owner) and his…read morecrew twice now, they are definitely top notch. The service is fast and very reasonably priced. It is nice to know there are still good, honest, independent companies out there.

This team has been taking care of our septic system for years and are fantastic. Whenever anything…read moregoes wrong, they are fast to respond. When we had our pump go out right after bringing a newborn home, they expedited the repair. Highly recommend for the great service!

I have a contract with another service provider for my aerobic septic system inspections and…read moreroutine maintenance; however, my alarm was sounding and I needed assistance FAST. I knew some neighbors employed Eco Safe, so I decided to give them a call. This was back in February of this year [2022] just when the freeze was moving into central Texas, and into a weekend. Having gone through the wrath of winter storm Uri in 2021, we were holding on by out bootstraps. Eeks. Seems my "regular" company had decided to bunker down too, as their VM stated they would be closed for the next four days. Oh no! Eco Safe to the rescue! I called, and despite the dangerous icy roads and frigid temps, I received a quick callback and someone was at my home late the same afternoon. They repaired the problem. WHAT A RELIEF! Already fearful of losing power for days like 2021, the LAST thing I wanted to worry about was the potential of waste backing up into my house. YUCK! Tldr?: Eco Safe offers great customer service and very reasonable pricing. HIGLY RECOMMEND!

Not reliable, at all. Purchased expensive 5 year while home plumbing maintenance contract. They…read morewent out of business shortly afterwards.

Justin was fantastic. We had them fix our hot water heater and install a new kitchen faucet…read more They were quick, honest and affordable and do an amazing job. They take the time with their customers and I can't thank him and Xavier enough for the work. We will be calling them for all our plumbing needs.

A company with integrity & honesty. Not to mention good work. Can't say that very often anymore!…read more Office staff/receptionist is very friendly and communicative. They have all of their bases covered. Give them a try! I will continue to use Service Depot for carpet cleaning in my home and rentals.

I have become somewhat OCD about my carpets and whenever I need another cleaning (about every 6…read moremonths), I always call Service Depot. Their office staff is always courteous and answer my questions; their technician is always professional and polite, and the one time I spoke with their operations manager, he not only put my worries to rest (how long it would take to dry), he made me laugh! I can't recommend them enough! Tell them Chad send you!