We purchased a Cadillac CT4 Sport last week at Watsonville Cadillac. Everyone was friendly and courteous! Pablo, (Sales) Blake, (Sales Manager) and Jefrey, (Product Specialist) were very professional and helpful. Brought the vehicle in today to have the paint ceramic protection done which takes a few hours. Lily, (Service Department) was very helpful in providing a "loaner" vehicle, and kept me informed about the progress of my vehicle. They did an awesome job! I'm very pleased with my experience at Watsonville Cadillac! read more

Very Disappointing Financing Experience I'm extremely disappointed with my experience at Watsonville GMC. I came in seriously interested in purchasing a 2027 GMC Terrain and was ready to put $5,000 down. The vehicle selling price they showed me was $32,535, which I was happy with. The first payment worksheet I received showed 6.99% APR for 72 months. After submitting the credit application with a co-buyer who has strong credit, the financing offer I received was 13.34% APR for 72 months. With my $5,000 down payment, the amount financed was about $31,538.75, but the finance charge alone was $14,706.85, with payments of $642.30 per month for 72 months. That would mean more than $46,000 in loan payments, plus my $5,000 down payment, on a vehicle with a selling price of $32,535. I understand that interest rates depend on credit history and lender approval, but I was extremely uncomfortable with how dramatically the financing changed. When I questioned the rate, I was told they did not receive other approvals because of my credit history. I specifically asked about using my co-buyer's stronger credit or having her qualify independently because I was not willing to accept a 13.34% APR. This experience left me feeling pressured and very disappointed. A low advertised vehicle price does not necessarily mean you are getting a good overall deal once financing is included. My advice to future customers: do not focus only on the vehicle price or monthly payment. Before signing anything, carefully check the APR, amount financed, finance charge, total of payments, down payment, and any warranties or add-ons. Get everything in writing and compare financing with your own bank or credit union. I ultimately was not comfortable accepting these financing terms. I hope the dealership improves the transparency and customer experience around financing because buying a vehicle should not leave a customer feeling this frustrated and disappointed. read more

Watsonville Cadillac GMC - Paper work - Auto Repair Near Me - Watsonville, California

The oil change was done promptly. I have no complaints regarding the service. But. my profile was not updated. There was a 20,000 mile discrepancy between my current odometer reading and the invoice- see photos. I was promised to get a survey from GMC to rate the service but It has been sixteen days. Thus, I deducted three stars for those stated complaints. Invoice # 412985 Customer # 16706 Please note: the download photo of my invoice failed read more

Watsonville Cadillac GMC - my car odometer - Auto Repair Near Me - Watsonville, California

Was looking for a new truck to replace my 2011 Silverado. Chevrolet did not have the inventory so I started looking in gilroy GMV and found the perfect truck. Went home thinking maybe a little closer to home. I showed GMV Cadillac in watsonville the print out of the truck in gilroy ,they said they would match but not the color $41000.00 bottom line. No problem they said. I would recommend them to anyone. Great job alahandra. read more

This is my first time ever purchasing a Cadillac. I was very excited to purchase this car, but don't buy Don't buy a car from this dealership they are full of shit. I purchased a car from them one of the sales people and they told me that the car came with 2 keys when the car was delivered to my house. It only came with one key so I called them up and asked them what was the other key and they said that they didn't have any more keys to give me so I wanted to have another key made which was gonna cost me $675. I end up paying the price for the key just to remind you that I paid cash for my car which is over $40,000. They had no issue taking my money, but they had an issue giving me another key for my car. Don't waste your time with the general manager or the sales people there they all lie. take your business somewhere else. Do not trust them. i'm trying to reach out to someone in the corporate office to see if we can resolve this issue with this key process. I am very disappointed. A friend of mine was gonna go purchase a car and I told him do not go to this particular dealership. Buy your car somewhere else. or buy another brand of a car. read more

Watsonville Cadillac GMC - Auto Repair Near Me - Watsonville, California

bought a new 2026 sierra elevation. DONT BUY IT/ some have a problem with the front shocks it sounds like. GMC KNOWS ANOUT IT BUT CANT FIX IT. they will not do anything to help you. they just told me that I need to drive a new car around that sounds like it has a broken shock. read more

Seamless purchase in 4/5/2025 with Dayton. We drove from Central coast CA to purchase this car and Dayton was very easy to work with. Vehicle was exactly as described. We love our new to us Chevy Bolt! read more

Watsonville Cadillac GMC - Inspection - Auto Repair Near Me - Watsonville, California

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Truly Exceptional Service -- Worth the Drive! I want to sincerely thank Dayton and the entire sales team at Watsonville GMC. I've purchased many cars over the years, including high-end vehicles, and I've never experienced this level of care--not even at a BMW dealership. Even though I was buying a Chevy Bolt, they treated me as if I were purchasing a $150K luxury car. That kind of respect and attention means everything. I truly hope the owner and GM read this, because this team deserves the recognition. I'm more than willing to drive 3 hours again just to buy from this dealership. Highly recommended! read more

They were able to finance my car in one day and get me a huge EV rebate. I was so happy with their customer service and sales person over the phone that I traveled all the way from Los Angeles to Watsonville to conduct business with them. Everything went well. I recommend this dealership to anyone who's in the market for either new or preowned vehicles. read more

Watsonville Cadillac GMC is the only dealership I will go to and work with they have great super friendly. All vehicles are great New and used Vanessa Blake, and Kevin killer team!!! read more

My wife and I drove down from Napa, California to meet these folks and look at a diesel Escalade. Everyone from start to finish was over the top in terms of communication, transparency, and level of service. I can't tell you how refreshed I was to have this experience with these professionals. Joe Lopez and Joseph Gudgel were the individuals that we worked with, top-tier. The finance team was fully transparent and super on it. And made the experience from start to finish very enjoyable. Can't say great things about this dealership and the level of service they provide. Not to mention the value, I scoured the entire nation to look for the vehicle and they had it. read more

Watsonville Cadillac GMC - Auto Repair Near Me - Watsonville, California

I brought my son's friend to this dealership to look for his first car.we found a 2011 320i BMW on cars.com and the salesman was super shady and unprofessional. I don't see how this dealership can have all these 5 star reviews pinned on all the photos in their yelp page gallery. He was trying convincing us to buy a different car which we have No interest in. Also asking for a 50% down payment and just completely Bs us. Look I used to sale cars in my prime and I know all the ins and outs. Well guess what you lost a customer for life and we bought the car he wanted at a different dealership in san jose. WHO EVER OWNS THIS DEALERSHIP MAYBE YOU NEED TO HIRE NEW SALESMAN read more

I bought a 2019 GMC Sierra 3500 HD dually from them a few months ago. I am a combat veteran, and I purchased the truck to start my first veteran-owned business, a trucking company that hauls loads interstate. I am also located three hours from any GMC dealership. I told my sales representative this to emphasize the importance of dependability. Making this purchase remotely, I relied heavily on the on-site team to communicate the condition of the truck to me. They assured me that the truck was in great shape and that it was an excellent buy. They had it delivered to me in Oregon. When the delivery driver arrived, I immediately noticed an exhaust leak because of the chugging sound the engine made. As a former mechanic, I know that any mechanic would have known this. Still, I took the truck anyway. After a few days of driving, the check engine light came on. The truck had four codes, three of which were permanent, meaning they weren't new. This indicated I needed to have the glow plugs replaced. The other issue involved the fuel pressure sensor, and no one has been able to determine how to repair it. I'm sure the dealership was aware of this, and they simply cleared the codes and delivered the truck to me before the light came back on. But that's not all. Once I started hauling loads, the exhaust manifold gasket failed, making my engine brake unusable, which is vital when driving in mountainous terrain. That repair kept me off the road for three weeks. Several studs broke off in the head, and it cost a fortune to repair, not to mention the income I lost during that time. Once I finally got back on the road, I was hauling a load when the engine derated; the HUD showed an emissions system issue. I had to find a nearby diesel mechanic and drive there at 30 miles per hour. I had to find a place to park my trailer and cargo, then get the repairs done again. It turned out that one of the injectors went bad. This was another costly repair and delayed my schedule for the rest of the route. These major mechanical issues should not occur after a dealership has thoroughly inspected the vehicle to prepare it for sale. I used to work as a mechanic at a dealership, and we would have fixed all these issues beforehand. And these are just the big problems. There are also several smaller issues. The radio constantly malfunctions, beeping every few seconds and switching screens without being touched. I wondered why they covered the screen with plastic when it arrived, but now I think that was some kind of cover-up. There are warning lights on the dashboard that don't work. The air suspension for the rear axle leaks and needs to be inflated periodically, even when the truck is off--I can hear it running, which drains my batteries. The side steps that fold down when you open the doors have never worked correctly, and now they no longer function at all. There was obvious body damage on the right rear fender that they didn't mention. Additionally, the truck's alignment is off, and my front tires will need to be replaced soon. This dealership sold me a lemon, and they knew it was defective. I have reached out to them multiple times by email and phone. I even left a voicemail for the manager, but I haven't received a response. I do not recommend buying from this dealership. I usually don't leave reviews, but this has caused me immense suffering and financial hardship. I invested everything I had in starting this business, and this truck will force me to shut it down and lose everything. read more

Excellent service from Blake and Renee! They were always available, friendly, and extremely helpful to maximize my discounts and get me the best deal possible! We're the envy of all our friends! Thanks for our awesome Lyric! We'll be back! read more

Walked in on a Friday after work to purchase my 1st car. Bea was a HUGE help with being able to find the perfect car. She walked me through each step from test driving different vehicles to getting a great deal. At the end of the night I walked out with my dream car, and the process was super easy. Thank you Bea and team! read more

DO NOT BUY ANY USED CAR HERE, PERIOD. I drove 1.5 hours from San Francisco to purchase my 2017 Prius Prime Plus as it was the right color, model etc. and now I am out $17K after paying cash for the sales price, $1.5K for catalytic converter replacement after one week of ownership and now it needs a new engine after less than 3000 miles at a cost of $10.5K. They claim after the fact I should have bought the $5K warranty which puts the car at the same price as a newer one yet tell you that the car was fine when they inspected it. They offer you a warranty of around $3500 for a year and $5,000 for 3 years....why so much, what are you hiding? I personally tried to add the 1 year warranty a few days later as my wire payment hadn't gone through and I had not had the car delivered yet and they refused to so it....not that it would have mattered with THIS dealership. read more

Watsonville Cadillac GMC - This is what my car looks like without an engine....thanks Watsonville GMC! - Auto Repair Near Me - Watsonville, California

We bought a used Chevy Bolt EV 2018, and Dayton Coopersmith was our sales rep. He was wonderful during selecting, test driving, and purchasing. He answered all of our questions with patience and knowledge. I can highly recommend him. Dorothea B. read more

Made the mistake of using kelly blue book to look up the value of my vehicle and selected the option that would send my information to dealerships. Both Vanessa and Kevin from this location called me and I assured them I wasn't interested in working with dealerships after having spoken to others and figuring out they'd all offer the same low fixed price. Vanessa called me multiple times and I let her know I was firm on what I was looking for and didn't want to waste my time with a trade in value. I was told not to worry, they were very "close" to what I wanted and just needed to look at the vehicle. I didn't listen to her the first time but, stupidly, did the second time and drove in. (Quick aside - given the age of my vehicle, it is in great shape. And if they're surprised by some UV damage to a fender on a 23 year old vehicle they have whole list of other problems to be wary of). They test drove it and offered the same amount every other dealership offered. Huge waste of time and I was livid. Seems very much like they're willing to say anything on the phone to get you to come in, in the hope you will make stupid decisions once there. Business practices that are beyond infuriating. This is the only dealership that tried this game. The 3 others I talked to were straightforward. Avoid this location. read more

Great customer service and a great dealer to buy a vehicle. Jeferey customer service is pronominal. I recommend this location to everyone.

Somewhat nice first phone impression but misleading info on vehicle. Not clear accurate communication upon arrival Note as many Chevy bolts in stock but all show signs of heavy use wear and damage including one that had been what appears to be scratched/keyed Looked over 15-18 reviews and maybe good idea didn't move forward. read more

Excellent service, honest, and caring! I cannot thank the team for treating me (and my dog Plum) with real kindness and care. I bought the perfect car for my needs at exactly what I could afford. No hard sales, no trying to convince me to buy something out of my price range--just real help getting me a car. I love these guys! Seriously, if you need a car, buy it from here. The staff is awesome and honest! Worth the drive from the East Bay. Red Apple Diner is down the road and makes killer huevos rancheros. Make a day of it! read more

Honesty. They got us into the dealership with low prices. Those prices were low if you gave up the rebate. Otherwise they were comparable to the dealership next door. One guy told us the car had a service agreement on it. When I took it to my local Chevy at around 42,000 miles, there was no service agreement on it. It had the usual warranty for 36,000 miles. They also didn't tell us about the battery being wonky because of some "testing" Chevy was doing. They handed that to us, as a printout on research they did from the internet, as we were walking out the door. It wasn't even from Chevy Corp. I really like the Bolt but I wouldn't go back there again. read more

I bought a used car here and the sales team made the process as painless as possible. Kevin was awesome: he helped me find a car (a Chevy Bolt) that met my budget and preferences, then did a fantastic job at not pressuring me to make any decisions I didn't want to make (like I've previously experienced). The rest of the sales team was willing to work with me and we found a price that worked for everyone without too much pain. Overall, best experience I've had with buying a used car. read more

On Wednesday, June 21 I entered my vehicle information on the KBB cask offer for my 2018 Lexus LC 500. I received a call from Robert from this dealership claiming I can bring the car In to redeem a cash offer in the amount of $ 66, 600. So I came by with my vehicle which has 16,800 miles. I ask for Robert and he comes out to look at my low-mileage vehicle. I'm then turned over to a different salesman ( presumably the sales manager). He compliments me on the excellent condition of my LC and asks to follow him to the showroom where after about ten minutes he claims a similar vehicle located in Los Angeles is comparable and offers me $60,000 for my vehicle. To which I share my head and immediately leave the dealership. Shame on THESE DEALERSHIPS FOR BAIT AND SWITCH TACTICS... read more

Watsonville Cadillac GMC - Watsonville car dealerships - Auto Repair Near Me - Watsonville, California

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Vanessa and Kevin were great. It's so easy to work with them. Blake is also very accommodating. The sell was straight forward. We came in at 11:15 am and was done with all the paperwork by 12:30pm. Thanks guys. read more

stay away!!!! i bought a new vehicle that was previously stolen from the lot. the vehicle had lots a damage to the paint that i was not aware until i signed off and they tried to slip another page to sign of that the vehicle was used since it was stolen. the sales manager agreed to repaint the roof and when i went back to speak to them about it they didn't remember what was previously agreed on. i will never buy or service ever again at this place bunch of clowns but when your buying they offerthe world. read more

I visited Watsonville GMC today 10/11/24 to check out a vehicle I was interested in. My visit lasted around 30 minutes, during which I looked over the car that was parked right in front of the office where the employees were. Despite several salespeople walking by, not a single one stopped to ask if I needed help or even acknowledged me. It was surprising, especially since the car was right outside their office. If you're looking for attentive customer service, this might not be the place for you. However, if you prefer being ignored, I'd highly recommend it. read more

I contacted Chevy of Watsonville for information on a used vehicle. I spoke with Jose, who was extremely helpful, professional, friendly, and very personable. Hands down, excellent customer service and experience, no pressure buy tactics. Although I did not purchase the vehicle, Jose did everything right, just wasn't the car for me. Jose called me a couple days later, gave me some great information, and I ended up finding the perfect car. Thank you, Jose!!! Stop by Chevy of Watsonville and ask for Jose. read more

I finally was reminded to write this review for a used car I purchased in May, because my husband spilled coffee on the passenger side floor mat, and in cleaning it he said: "this mat smells like coffee and cigarettes!" I purchased my Bolt EV from Watsonville Cadillac in May 2024, and they offered delivery for a reasonable price to the Bay Area. I needed the car quickly, so I agreed to buy it without inspecting it myself, under the condition that it did NOT SMELL like CIGARETTES! The sales rep who sold me the car said it did not. I'm sensitive to fragrance, so I also asked that they not put that new car fragrance in there, since it makes me a bit nauseous. When the car arrived, the car seemed great overall, but it did smell a bit like fragrance, and as that smell faded, it very clearly smelled of cigarettes. Several people have gotten into the car and immediately told me it smelled like someone had been smoking in it. I wasn't going to return the car at that point because it was badly needed, but I called the sales rep and told her that the car smelled like the previous owner had been a smoker, and instead of apologizing, she claimed that not only she, but two other people had checked the car and determined that it did not smell like smoke. The only way that I can imagine this happening is if they kept on trying to remove the smell, and finally concluded that it no longer smelled like smoke to them. It is now late August and the mats (probably the easiest piece of the car to get the smell out of -- they could have just replaced the mats!) apparently still smell strongly of cigarette smoke. Maybe I'll replace them myself... The other issue was that the car arrived without a temporary registration in the window, as required by law. The sales rep claimed that they had put the registration in, and that it must have been removed when the car was detailed. Not sure why I needed to know that. It only mattered that they didn't deliver the car with the required sticker. She said they would mail the sticker to me, and send me a picture of the sticker right away, since I was on a road trip and was concerned that I would get pulled over and not have a valid registration to show the police. A week later, when I still hadn't received the sticker in the mail, she told me she was mailing it to me that day, and had thought the emailed image was adequate. Moral: If you really, really don't want a car that smells like cigarette smoke, either don't buy a car from this place (maybe everyone here smokes and they can't tell the difference!), or make sure to smell the car in-person before buying. And make sure if you receive the car by delivery that it has the registration sticker so you don't get in trouble for driving an unregistered car. read more

Very disappointing experience with this dealer. I was given a price of $38k for the car I wanted, we test drove it and I fell in love. Then they told me that it was over 52k!!!! Isn't that illegal? I explained that to the manager. they refused to sell me the car for the price thei sale person quoted me before and during my test drive. I was so in love with the car. read more

My husband, Giovanni is working with Richie and he has been very professional and his communication has been exceptional I come from a business background and I am impressed with how he communicates and keeps us looped up on every step! We maybe be purchasing this weekend and all I can say is Richie is awesome and goes the extra mile it's great in sales to find some who can communicate well... I'll update my review if we go through with the sale! read more

Quick and easy process. Bea, Jeff and Nick were easy to deal. Bea answered all my questions quickly and was very nice. the only thing was I didn't get was a full tank of gas when I was told I would. Other than that, friendly staff! read more

A shout out to Blake and Jefrey for making my vehicle purchase experience outstanding. I felt truly cared for throughout the process and got a very fair. I don't live in the are but they made it worth traveling to buy my car. This is my second purchase from Watsonville Cadillac, Buick, GMC and I'm very happy. read more

Vanessa, her sales manager and finance manager were all polite and professional during the entire purchase experience. Never did I feel any pressure and all questions were answered. Vanessa was always friendly and provided constant updates/communication (often through text which made it easy for by busy schedule). thank you for a positive vehicle purchase experience! read more

Watsonville Cadillac GMC - My new Sierra 2500, delivered as promised - Auto Repair Near Me - Watsonville, California

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We bought a GMC Certified used Chevy Bolt from them. Our salesman, Dayton Coopersmith, was very un-salesman-like, in that he applied no pressure, was knowledgeable, most informative, helpful, friendly, and generous with his time. We highly recommend this dealership and Dayton's services, and will seek him out should we want to buy a new or used vehicle in the future! read more

We bought a truck with Dayton on Saturday and it was the best and least stressful car buying experience we ever had. He was kind, honest and extremely helpful. Blake, the sales manager, was also very helpful and went above and beyond to work with us. 10/10 car buying day! read more

I recently bought a used EV6 from them and had a great experience working with Kevin and Vanessa after being on a hunt for an EV6 for a year. Watsonville had the best price with the lowest mileage. Kevin spent an entire day texting back and forth with me to answer all the questions I had about the car. The only downside was that there wasn't much room to negotiate. The day I went to buy the car, Vanessa helped the buying and trade in process. I accidentally left my garage opener in the old car and she mailed it back to me! Very good customer service, would buy from them again! read more

These guys are great, I recently had my car totaled and Jefrey was able to take care of me and get me into a new ride. Overall they were quick and honest with me. I drove over two hours to make this deal happen and Jefrey had everything squared away. They often have a large inventory so I'll be coming back for another car soon! read more

Recently purchased a vehicle. Their service was great helped me out a lot. Super nice and friendly

A close family friend of ours purchased a Chevy Bolt from Watsonville Cadillac GMC recently and was so happy with his purchase, and knowing we were possibly thinking of buying an EV, highly recommended we go take a look at what they had to offer. And so we did...and we are super happy with the results! The selection was great, but what also made the whole experience so nice was our sales person, Ricardo (Richie). Friendly and knowledgeable, he spent hours with us, showing us many different vehicles, going over all the vehicle options, letting us a test drive, and all with no pressure. When we finally decided that we would actually like to purchase a Bolt (the following day, we had to think about such a major decision), Richie went through all the purchasing options, and after "signing on the dotted line" Richie answered all our questions, helping set up the software associated with this EV. We've been driving our Bolt now for several weeks and couldn't be happier with the car, and our experience with Watsonville Cadillac and Richie! read more