In short This is very much a corporate showroom, cookie-cuttered to match all the other ones as closely as possible. So what's to get into? It's clean and bright, spacious, plenty of parking. The big ding isn't on them, it's on the corporation that sets their pricing and so on. In long Yeah, I know better than to believe their commercials that say the phones you buy here are "on them," but it's still annoying. And, to that point, I'm dragging my feet on actually buying a phone here, even though a modest one would nudge my bill up just a few bucks a month. What I have been in for a few times over the years is exchanging cable gear and I think one phone repair. Often enough to know they're an acceptable option as far as I can tell. There was one time when I had questions about lowering our cable bill and the kid thought our appointment was done, so he kinda hustled me out. This is to their credit--you get those little auto-text surveys, and I let 'em know the kid kinda dropped the ball, though he was pleasant. A different manager called before the morning was over, apologized, said that was out of character for this kid, promised to coach him with our feedback, and got our bill down by like 10-15% (IIRC). This isn't the kinda thing that's really exciting, by any means. But ya gotta have a phone. And if ya like live sports broadcasts as much as I do, yer kinda stuck with a cable subscription. They try to do us a solid here and there, I guess. They've certainly gotten enough payments from me over the years. read more

No bathroom for customers Slow service Wasn't happy with the way things slowly got done read more

I came and was told the wait was 20 minutes......after 50 minutes I am next. Do not come to this location. read more

Xfinity Store by Comcast - A lot of desks, but no helpers. Come here if you like waiting. - Internet Service Providers Near Me - Lynnwood, Washington

I cannot stand this F'n company. I am paying WAY to much for basic cable with crappy channels. Their cable packages are overpriced. Their online help is shitty and you can't understand them half the time. I will end my 20 year 'membersship' with this two-bit company at the end of next month. Good riddance read more

We have been here for over one hour now and we haven't been served yet. They have helped other people that came in after us. (Multiple people) they don't have enough employees to help the customers that come in. They close at 7:00 pm and we didn't leave until 8:45 pm. We got here at 6:26 pm. The young man that helped us was good. I can't blame this guy for the service we got. It is the higher up people that don't care about the customer service anymore. These big companies need to watch out for their customers. One day we will all stop using them and go with the smaller companies that handles their customers right. read more

Xfinity Store by Comcast - The inside of the store - Internet Service Providers Near Me - Lynnwood, Washington

Another insufficiently staffed Comcast store in the mornings when they open they have 12 to 15 people waiting and maybe two people actually helping and some of those people are 20 to 30 minute wait times so I would recommend bringing lunch and a tent possibly a sleeping bag because the service here is pathetically slow. Your only hope is to come right before closing maybe a half an hour and even then there might be a rush but it's clear that Xfinity is not staffing proper with their customer service centers. Before in the 90s you had maybe a 10-minute wait now you're looking at least two three hour wait with the way these new kids that aren't even familiar with their own technology so I would say not recommend this store so I'm just going to set up a trail and bop around until I can find one where there's going to be a five minute or wait less. It's just a simple change out of an xb7 and it looks like everybody else is doing the same but they should have done that before but that's just me. I don't have all the patience in the world but come on you know 2 hour away. That's like the unemployment line in the 80s. read more

The agent # 7W5 was great. But Comcast as a whole Comcast is A LOOSER, terrible online help, promise's not kept, continuing reception and recording probles. We were promised a credit. NEVER, NEVER GOT A DIME. SO WE ARE NO LONGER CUSTOMERS. read more

Without Dwight the store would have no stars if possible on here. Went in to cancel, Zia directed us to a kiosk. After 10 minutes, the load circle was still spinning. Went over to flag down Zia who saw me coming and kept walking to his 2 coworkers. While standing noticeably close to him, he continued to ignore and talk to his coworkers while they both obviously looked at me and also ignored me. I asked how long it usually takes, 1 of the coworkers answered they've seen others wait that long. That was it, back to their conversation. Thankfully Dwight overheard our frustration at just being left there for 15 minutes without someone at least looking at the screen. Dwight assisted us while helping another customer at the same time while his coworkers finished their conversation and Zia went back to his cell phone at the front desk with his back turned to the front door. read more

42 years loyal customers!! We are trying to solve an issue that two store managers tell us " it's Xfinity's error" and after 5 months of trying to resolve issue we receive a text saying our issue was denied. No explanation to be found on sites. We were treated so badly at this Lynnwood store it's unbelievable. Employee name Bruno tells us that the Mill Creek Xfinity Store are crooks and doing illegal transactions. Employee Manager Daniel tells us he can help us and will follow up, never heard back. Went back in and he would not come out to talk to us. We were then helped by Michael who swore at us even yelling the F word several times. Store manager Daia comes out and apologizes and again tells us our issue is their error and will follow up. No follow thru from him either. We will be contacting the Xfinity CEO and the Better Business Bureau. read more

A cool thing about being a woman is sometimes you get talked at like you're the stupidest person in the world. That's the problem with Michael at this location. I understand you're probably discussing tech features with old people all day, but the condescending tone is uninspired and lacks any sort of genuine help. When I told him I already understood the thing he was acting smarmy over (which wasn't even tech!! He genuinely tried to mansplain what getting sent to collections means in an effort to scare me, the loser) he got his feelings hurt and excused himself from the conversation. I've even unfortunately witness him speak this way to my mother, like seriously get bent dude. If you want ANY answers, just ask for Gilberto. He'll at least be honest about what he can/cant do in his position instead of pussyfooting around the straightforward answer you need. And he doesn't act like he's condescendingly gods gift to earth. :) read more

This has been the worst internet service I've ever encountered. The website is atrociously slow, taking an unreasonable amount of time to load--if it loads at all. To make matters worse, canceling the service cannot be done online. Instead, you're required to call customer service, which took me days to resolve. Adding to the frustration, I couldn't even access my payment methods to remove my credit card because the website simply wouldn't load. This isn't an issue with my internet, as every other website functions perfectly fine. It's baffling that an internet provider has a website this unusable. How can you claim to provide reliable service when your own digital infrastructure is so poorly designed? Save yourself the frustration and choose a different provider. The service here is genuinely terrible. read more

While returning a modem when they first open at the Edmonds store. The greeting was okay. As the guy who took the modem, he refused to give me a receipt. He told me that I should be getting either a text or an email, never received neither one. He demanded for me to give him a review because "his job depends on the review he receives. Well, here is your review!!! You lied to me about receiving a text or an email!!!! I had to call customer service to get a ticket number for the receipt I should have received. WHEN A CUSTOMER ASK FOR A RECEIPT, GIVE IT!!!!!!! read more

When it comes to customers service, Xfinity continues to set the lowest bar possible. I've been a Comcast/Xfinity customer for decades. I spend over $4k a year on services at this company. Yet, no matter how I interact with them, be it phone, internet, or in person, the experience is always the worst of any company I engage. I went to this store today to get some help with equipment. I was told the wait would be 45 minutes to an hour. I took the option of getting a text when I was next in line, and I went to run errands. I received the text after 20 minutes. I dropped what I was doing and raced back to the store. The person at the receiving desk told me he would likely be the one to help me and told me to go sit down. Then, he sat down next to me and asked about my issues. I would get about three sentences out and he would jump up to help someone who came in the door. This went on for five minutes, at which point he was relieved at the receiving desk and walked to the back. I sat there waiting for another 15 minutes. I finally got up and went back and observed him working on the computer and some other equipment. I said to him, "I thought you were going to help me. I received a text 20 minutes ago that you were ready to help me. His reply, are you ready for this, "oh yeah, I'll help you as soon as I'm done working on this other equipment". Needless to say, I left without getting any help which is completely aligned with my typical Xfinity customer service experience. I will continue my pursuit of figuring out how to get detached from this crazy company once and for all. I have a bunch of their services which I like. Unfortunately, their customer service is going to drive me away. It can be a little difficult and expensive to switch services when you are as embedded as we are. My recommendation to everyone is, avoid getting Xfinity services in the first place. Just say "no". read more

Worst customer service ever. Xfinity has messed up my account several times (which I closed months ago) and they keep sending me to collections for THEIR mistake. The store is full of people waiting to be helped and employees doing nothing. 0 stars read more

I needed to return my old internet gateway, and to pick up a new TV remote. I had been assured in a Comcast chat that the store would have the new remote that I needed. So I made an appointment at this store's website. Of course, I could not contact the store directly to confirm that they had the part I needed because Comcast does not provide phone numbers for its local stores. If you want to find out anything about your local store, you have to go to the store. And wait. And wait some more. But because I had made an appointment, I felt certain that I would get prompt service. I arrived on time, and checked in at the counter, and was told to take a seat. "But I have an appointment," I said. "Just take a seat and someone will be right with you," I was told. While I waited, I received a text from Comcast saying that my appointment had been cancelled. So I rushed to the check-in desk to see what had happened. "Don't worry about it," I was told. "That just means that you've checked in. Just wait and someone will be right with you." I asked the receptionist what good it was to make an appointment if you just had to sit and wait. "It means you don't have to wait for an hour," he said. While I waited I watched several other waiting customers just give up and leave. I heard one of them say "I guess I'll come back tomorrow, I've got to get back to work." After I had waited for a full 45 minutes, I approached the receptionist again. "Look," I said, "I just need to return this gateway and get a new remote. How hard can that be?" "Oh," he said, "I can give you a new remote." (Why he didn't think to do that when I first came in is anybody's guess.) He proceeded to pick one up from a nearby parts bin. Unfortunately, it was not the model that I had requested. (I had explained the purpose of my visit in full on the online form I used to make my appointment, telling them exactly which model of remote I needed, but it was clear that no one from the store ever read it.) I told the receptionist that the remote he offered me was not the one I had requested, and that it would not work with my system. "Well, that's the only one we've got," he said. So, counting the driving time to and from the store, that was over an hour utterly wasted. Is there any wonder why Comcast is the most hated company in the country? read more

rude . dismissive. terrible customer service . pulled things out of my kids hands . Employee needs retraining or fired

I visited the Alderwood area store, Steven Bambic could see that I was frustrated and came to my rescue. Steven Babic was freaking amazing and should be teaching all Xfinity new hires customer service as he was able to resolve everything that happened in the past week with my Diamond Account. This is how it all started: * I stopped by the Xfinity store in Northgate to pick up a modem, that later found out it was inoperable. * 1st customer service representatives overseas unable to resolve how to get the new modem working * 2nd customer service representative overseas on call for 59 min he finally gave up and stated he was sending a technician that I did not request. * 3rd customer service representative overseas call to see if all was resolved, NO it was not. * 1 technician visit my home he was the only one to resolve connectivity issues and was both kind, polite and very knowledgably. Thank goodness he had an extra workable modem in his truck. Then after all those phone calls with nothing resolved until the tech showed up here was a charge for $110 on my account for the technician visit that I never asked for. I guess the CSR overseas felt after 59 mins wasting my time with him and still unable to resolve the issue for internet and TV, due to an unusable modem from the store, that I should be charged $110 for a technician that I did not request. Steven and his manager Dan Burton were amazing resolved my issue. Thanks read more

The most worst costumers service in Lynnwood make wait for one hour and then one off the guy came to me and said that I have to wait more than because one guy have to go to break I ended waiting for one hour and leave the place so bad service contraten mas gente ############# read more

So I'll start by saying that ANY company in 2023 that does not give you consistent policy advice should be a hard no. Last year, I went to this particular store and was told that after the primary account holder came in to authorize any future upgrades, changing devices would be a breeze moving forward. The MANAGER actually told us this and yet today, that policy miraculously changed and that same manager had a different story. How a woman feels today is that I need a man to be present to upgrade a device. I don't need to explain any further than to say Xfinity needs to join the 21st century. Start with being consistent in what you tell your customers. read more

Xfinity customer service is the worst I've ever dealt with. If you try to cancel your service, they basically ignore your first few requests and continue billing you until they're sure they can't get anymore money out of you. I had to make numerous phone calls, visit my local store, use the online chat, and break down into tears before my service was canceled. And, they still ripped me off. They're a very dishonest company! read more

Just had the absolute WORST customer service experience EVER. If I could give them less then one star I would. For weeks I've been trying to reach a live person on the phone to find out why all the utility companies suddenly showed up at my house and painted marks all over my driveway, gravel, bricks, and plants and put over 50 "flags" all over my property. When asked, they told me that Comcast ordered the utilities marked in preparation for some kind of digging/line work. I never received any notice at all from Comcast and my yard at this point looks like the entire yard (all new irrigation, lighting, plants, paving, raised garden beds and more) is going to be torn up. I finally went in person to this store yesterday, only to be told by a very condescending person checking people in that there was a two hour wait and to make an appointment. I wasn't happy but I made an appt for 245 today. I checked in at 240 today. Only when I asked if they were on time was I told that no they're running behind. When I asked how long he shrugged and said he didn't know. (A guy on the bench said he was told 30 minutes but had been waiting an hour - he finally gave up and left). I was finally called to meet with my "Retail Sales Professional" Bruno Acosta at 310, who made it very obvious that he was totally not interested in hearing about my problem (wanting to find out what exactly was going to be done on my property and when so I could try to take measures to save anything that might be damaged) and didn't understand the scope of my problem or why I was concerned. After very briefly listening to me try to explain (maybe he gets a commission for sales and this was obviously not going to be a sale?), and not exhibiting any empathy at all, he "consulted" with a woman sitting behind me who said "oh I'm sure it's just routine maintenance." At this point I requested to speak with the manager. Bruno first said the manager wasn't available, and after I persisted went to the back room, only to return and tell me that the manager was going to send an email to the technical team and I would hear back in a week. I then requested to speak directly to the manager, and after Bruno repeatedly refusing to get the manager and my insisting, the assistant store manager (Daniel Burton) finally came out. He was even more condescending, and obviously annoyed that he had to come out and talk to me. After chewing me out for making him come out and and talk to me in person, he said totally inappropriate and idiotic things like "You're one of the best customers I've had today!" and "I Love You!" when I tried to express my frustration with not knowing what is going to happen at my house, the lack of communication, and the lack of any understanding of or answers to my questions. He (Daniel) rudely told me that he already told Bruno that he was going to "send out an email to the tech team" and that I should hear something back in a week. At that point, when I said I was worried they were going to start tearing up my yard on Monday morning when I was at work, he stated that there was nothing else he could do, threw down his card and left me with Bruno, who then glared at me and said "I'm done." I have other people waiting". When I then asked to have a copy of the summary of my visit today that he was supposedly sending to the manager to send to the tech team he refused, even though the manager indicated that Bruno had written detailed notes about my problem (that obviously did not happen, at least while I was in the store). So at this point, I am still in the dark about what's going to happen at my house. I pay a lot of money for a house full of Comcast services, but the company's and this store's total lack of any sort of interest in providing an accessible and high quality customer service experience if there's a problem is really making me want to go elsewhere for those services. Buyer beware read more

I stopped by to get a new remote for my DVR, but I realized that I didn't have the old one with me. It's been raining all day and I figured I was going to have to go all the way back home to get it and then come back in rush hour traffic, and then wait forever to be helped. I walked in and there was no one around, but the guy at the information desk asked what I needed. I told him I wanted a new remote and he turned around and grabbed one from a bin and handed it to me. I asked him if he needed the old remote and he said no, so I'll have to figure out what to do with it. I really hate to throw it away, so maybe I'll donate it and hopefully someone can find a use for it. Being helped immediately, especially after I tried to call a few times and got frustrated with the automated messages was great customer service! I love being a customer and I love their rewards program (free "Top Gun: movie to keep! Whoo hoo!-Spoiler alert-the new one is a thousand times better, but hey, the original is iconic). I know a lot of people hate Comcast but to each his own, I guess. I never wrote a review when I moved to my condo 2 1/2 years ago, but the installer was great as well and had my TV and DVR hooked up in no time! read more

My wife and I have been Xfinity customers for over 10 years. We have the best cable package, the fastest internet, home phone, security system and mobile phones. Last May we upgraded our Samsung galaxy A51 phones we had to the new Samsung galaxy s22 ultra. Manny was the sales rep, he was great accept he did not add the insurance to our cell phones. We just purchased al.ost $4000 worth of cell phones and we wanted the same coverage we had on our $200 phones. I don't know if it was an oversight or moving too fast but he did NOT add the insurance coverage for either phone. I found this out after my wife's screen broke and I called the insurance company. I then spent over 90 minutes talking to a rep named Jose and a Supervisor named Taylor. Both told me to call Samsung for a manufacturer warranty. I again explained the screen broke and my insurance should cover both phones. I was then told to go into the store because it wasn't their fault or problem. I am so mad... thank goodness AT&T and T-mobile are running some really good deals right now! read more

What a day, employee was nice enough and put me down on the wait list (~1hr wait) and told me he'd text when my spot was available. I come in close to an hour later and they inform me they can't find me in the system. They supposedly add me back to the waitlist but never texted me. Ended up leaving the store and resolving the issue on my own. (Beware of the recent xfinity data leak!! It ended up compromising both my xfinity account as well as my personal email). read more

Xfinity is garbage! Worst customer service! Everyone should cancel cable service!!!!!! Never again!!! Skipped us while we waited to return boxes! It's like they want you to just give up so they can keep charging you money!!!!! Fuck them fuck Comcast and fuck Xfinity!!!!! read more

IMPOSSIBLE to get information related to starting up new service. Tried calling their number 800-934-6489 to see whether Xfinity covered a particular area, and impossible to connect to a customer service representative. Their internet function to see whether an address is covered by Xfinity simply does not work. Looked at their Facebook page, and it was focused mostly on "DEI" and (racial) "equity". Maybe Xfinity should focus on whether they are treating ALL customers fairly, as opposed to whether one group of customers is treated worse than another group of customers? As for specific stores go, they ALL have the number 800-934-6489. I guess maybe if you drive to a store, and then wait your turn (15-60 minutes), maybe then you can find out if a given address is in the Xfinity service area. But a person shouldn't have to do this. All in all, the less money someone spends with Xfinity, the better. Looking to see whether OTHER cable and internet providers are available ... read more

I would give Comcast a ZERO star if that was an option. This company is bait and switch. I ordered what they call their Choice Triple Play, with cable tv, 200 mbps internet and voice (which I didn't want but it came with the package.) I was told it would be approx $104 per month. Picked up the equipment, set it up..no internet. Called them. Somebody in a foreign country, whom I could barely understand, told me that internet was not part of our package. But we have a voice recording of the salesman who told us specifically that it WAS included. Now we have to fight with Comcast. We have a VERBAL contract for $104 that gives us internet. read more

5 star was based on the service! My family and I had the pleasure of meeting Dwight each time we came in! (We had to come in a few times for different reasons) but we were grateful to get him each time so he knew where to start. Kind, helpful, & patient with the older generations. Overall 10/10 experience here with Dwight's customer service experience! & that's saying a lot because we all know how trying to fix Xfinity issues over the phone is...... I'd recommend going in store any day over that. read more

The momentum you walk in they're talking to you like you don't belong there. Just for them to block unwanted caller's is a problem, the only thing is get a new number. I will definitely not recommend them. read more

Had to make an appt which was easy online. They were quick and efficient getting what we needed and answering questions.

People working in service/frontline never get enough credit and I just want to share a million thank yous to Angie the manager and Theresa (team lead who was subbing at the store the time I came in) for helping me when everything went wrong when I transferred to T-Mobile and they messed up so horrifically and literally refused to help me (ignored/told to buy a new phone instead at the store; and also hung up my on many times by customer service). They were so empathic and SMART and helped my problem get escalated and Theresa stayed on the phone w me via text all day today checking in on me. Thank you!!! read more

Xfinity has no clue about math. We closed the acct August 4th. Xfinity said they would send a new closing bill in the mail. Got new bill with a 10.00 late fee plus a charge for Sept. Wtf! For an electronic company, fuzzy math is unexceptable. Never again! read more

Been a customer for a few years, signing up with them was easy, got a good 2 year discounted rate on internet and phone service. The installer was very nice and friendly and completed the install without much problems. They later sent a guy out to the house to re-wire the cable from the street to the house and they buried the cable and did a great job of it. Recently the 2 year ended and I was thinking of switching to the Fiber option that's available locally to try to save some money but decided to stop by the store and see if Xfinity could give me a discount again and keep me as their customer. The wait wasn't long at all and I was helped by Dwight. He looked at my account and I told him I was looking for a discount and wanted to see what was available before switching providers. He looked around and hooked me up with a much faster service and a cheaper price than my original 2 year introductory price. I did have to agree to a 1 year agreement but my discount if good for 2 year. The service is mostly reliable but has a hiccup every once in a while. The customer service is much better in person than on the Xfinity customer service line or the chat bot. My experience with Xfinity by Comcast has been great so far. I know there are horror stories of how bad they are but I've been able to find good service in person. Might even look into their Xfinity mobile soon and ditch crappy AT&T. read more

They ask you to check in and decide on their whim who gets the service first. Very bad customer service from a person who checks in the people. When confronted, he was unapologetic. read more

I went there tonight as it said they closed at 7pm so I thought I had time to get there from the Lynnwood park and ride as I take the bus to and from work and showed up at 6:10pm to see that the gate was down and it was closed. Was super frustrated cuz all I needed was a SIM card and I use my phone for work and I felt bad for the one of the employees who just happened to exit the store and asked what I needed. He told me to come back a different day before 6pm or come back like next week and I told him I needed my cell phone as I use it for work a lot at the hospital and told me I could go to the Northgate location but I didn't feel like going after work, as I'd still have to catch the bus from Northgate to get back to Lynnwood as I'd prefer to just get in my car and go. I know he doesn't make the rules about the hours they are opened and I just had a long day at work to be told I needed to come back. This was one straw that made me like them less :-( read more

Brian was very helpful as we moved into a new home by walking us through how best to transfer the previous home owner's cable/internet/security bundle to us. He was thorough in his explanation of the process, super communicative, and so friendly -- overall we had a great experience with him! We've been existing customers for 3 years, so we've been through some ups and downs with Xfinity, but just wanted to highlight the excellent customer service from this store. read more

Had an overall great professional service from this store. The representatives took time to listen to my issue and even followed up after to ensure that I was taken cared of and am satisfied with the service. I can't thank enough Dylan for going above and beyond to resolve my issue! It was not an easy case but he was able to put it to rest for me to my surprise just when I'm about ready to accept and give up hope. I was amazed of his persistence and diligence on the matter, showing sincere empathy on my circumstances and for that I really wish him the best! Hope he stays with Xfinity and continue to do such an exceptional service coz he'd definitely be my go to person. Also, shout out to the management! The store seems well managed and has a strong customer service advocacy vibe. I'm glad I came to this store to resolve my problem. read more

Ehh it's comcast what can you expect. You check in when you walk in and the lady there was clueless with horrible listening skills. She told me they would call my name but no mention how many before me or possible wait time. Thankfully it was only a 20 min wait and the guy who helped me was fast and plesent. But once again with comcast it's a crap shot what you get. It is now 2 and a 1/2 hours later. After a 30 min call with tech support I find out they gave me the wrong box. Now I get to go back to the store tomorrow...yay. Comast once again proving that there employees are not much better than trained monkeys. read more

I had a great customer service experience with Amar at the Lynnwood store. Amar is very knowledgeable. He is very patient, and listened to all my questions regarding my service agreement with the company. He was able to address all my questions, and even provided additional information on the services that I had. I appreciate the time Amar spent working with me. read more

Today I visited the Comcast store while my sister tried to have her phone repaired and ended up buying a new phone because her phone would not even hold a charge. Samson helped us and he did an excellent job. Samson was clear, respectful, informative, easy-going, professional and helpful. I am very grateful for his outstanding assistance! read more