This place have bad customer service and good at lying to their customers. Scheduled for oil change and confirmed. Brought in and was told it need priority service at 23k miles. As a Mast Auto Tech. I find that is hard to believe. Then the guy told me it would be 30-1hr. I have been sitting for 2 hours. Not to mention this is company only truck and we lost money because this unprofessional work ethic people doesn't cares. Just received the invoice and it said they spent .30 hours from 7:59-8:52. Right now it's 9:52 and still waiting. Unprofessional and rude service. Not recommending any service or buy from here. Going to point all my connection else where. read more

Outstanding!! This one's for the books! First car I ever purchased was here at Way Scarff Ford in Auburn- this year, 4 weeks ago. I walked in with my eye on a 2009 Ford Edge. I had a budget and a list of 3 other dealers to see that day. I never made it to the other 3. I was introduced to Mike Lund. He was very knowledgeable and put me at ease as we test drove "my car". Everything was great, I loved it, except this noise in the back. Mike discovered it was the temporary license plate- fixed it in two seconds and I thought this is the one for me. Problem was, the price of the car was more than my budget. I sat down with Steve Romberg and he found a way to make it happen! I came back to get the car with my son and we drove away happy customers. That same afternoon the oil light came on, and then the engine light came on, and then I started to worry. I had not taken the car into our mechanic as planned before I purchased it because I went into War Scarff on a Saturday and my mechanic was off on weekends. One more trip to the store that evening and the car completely dies. I call Mike and he immediately sends a tow truck to bring the car back to the shop to see what happened. We live 45 minutes away and they were there pronto. Mike gets right back to me with the results. Something to the effect of the oil line not getting oil to the engine and Boom! Oh, I forgot to mention that I signed an "As Is/No Warranty" on this Used 2009 Edge. Way Scarff/ Gordy Nishimoto offerd to a] give me my money back. Or b] replace the engine with a refurbished one and back it with a 12 month/15,000 mile warranty! Who Does That!??Their time, their money, their reputation! I took B. They spent several days getting it right and when it was done, sent out Chris to pick me up and bring me to Auburn [ remember I live 45 minutes away] in rush hour traffic, to pick up my car. Way, above and beyond. Greg wraps it up for me putting in motion my "warranty" paperwork and walks me to the car to help me reassign the key code on the car. It's late, dark and I wasn't sure how to make it work and he fixed that too! Took my Ford Edge to my mechanic today and he gave it a clean slate- said it all looks good and I made a good purchase. Things happen. But it's how this family owned dealership took care of me and backed it up when things went sideways.Their commitment to customer satisfaction is what makes them stand out above the others. Trust me I have seen "the others". Way Scarff is the real deal. Thank you again! Susan read more

Last week I had a new engine installed in my 2004 f-150, the estimate was clear and easy to understand, the price was very fair, and the work was perfection. From sales to service I have always been very happy with Scarff Ford. I am a demanding customer, I will not tolerate BS from a sales or service staff and I always check things over with a critical eye after the work has been done. The staff at Scarff has never let me down. The truck was purchased new from Scarff in 2004 and they have been great every step of the way. read more

After a head-on collision forced me and my husband into buying/financing a new car for the first time, I was freaked, nervous, and resistant. We checked online, talked to some dealers and ended up here, meeting Robert. He instantly made me feel comfortable, he was knowledgeable, friendly, not pushy. He helped me find the car I know I was meant to have. Fast forward a few months, we were in the position to buy a truck for the hubby, talked to some dealers, looked online, and ended up back at Scarff...with Robert :) same deal. Drove away, completely satisfied, loved the truck, love the financing department, they remembered us. Loved the feeling. With that said, dislike the service department a lot. We had to get a new battery. The guy was rude, it took so long for them to install, then drove away without the CD player working. When we called to ask about having it looked it at, got the run around about cost, when, and what it could be. So we just installed a new one. Just do your research before you go in, like all mechanics, they'll try to hustle you. read more

Well after writing my review of 8-16-17 of this Ford Agency,, the owner of the business left a note asking me to call him. I had a short surge of hope that the owner cared. I followed up on his request that I call him and discuss the matter. He was out to lunch when I called so I left my name and phone number and awaited his call. I waited and waited and waited and waited.. The call never came of course. It was just an attempt at trying to look good on Yelp, but not really doing anything. It is so disappointing to see a business with such a commitment to shoddy business practices. read more

I have never been more disappointed with a dealership than I am with Way Scarff. I felt confident in purchasing a vehicle from them because the vehicle was in excellent condition and was running great (yes, it was used), the company seemed very well accredited, and the people who helped me with the purchase seemed knowledgeable and very helpful. Turns out the joke was on me. I purchased a car from this dealership in August 2017 (9 months ago!) and was just told that my car is a complete loss because the computer needs to be replaced. The reason why it is considered a loss is because it would cost more to get the computer replaced than the car is worth. I am someone who drives often for work and it is important for me to get the maintenance done on my car- which I have. When I had brought up my concern to the dealership that I purchased this vehicle from you guys not too long ago and it is now a loss I was told "oh well." I will NEVER recommend this dealership to anyone. I have learned in my experience that they are liars, careless and greedy. Thousands of dollars down the drain. Thanks a lot! read more

We took our Ford F250 Super Duty turbo diesel to Bowen Scarff for repair work for the turbo and paid close to 4000 (ouch). We had purchased the truck from another dealer and bought an extended warranty at the time. When we needed the repair work done we went to Bowen Scarff because it was closer to our house. My husband asked about if it was covered under warranty and they said no. A couple of months later, we had more problems with the truck and we went back to Bowen Scarff to get an estimate. They gave an estimate of almost 8000 (ouch now that really hurts). We called our original dealership (Titus Will in Tacoma) that we bought the truck from. My husband spoke with our salesperson who looked up our records and stated that it would be covered under the extended warranty that we had purchased. So, we had the truck towed to our original dealer and gave them the diagnosis and estimate for the repairs needed. Turns out the diagnosis was incorrect and couldn't have been gotten from the ECm because that needed replacing and the $ dollar amount was about 25% higher than what Titus Will would have charged if that was indeed the problem. That raised some red flags and caused suspicion about the Turbo repair work that we had done at Bowen Scarff. Two very helpful managers at Titus Will helped us get some of the money reimbursed from the warranty company for the turbo work done at another dealership. Thank goodness for the service we received at Titus Will. To make a long story short, I feel totally ripped off by the service department at Bowen Scarff. I feel they were fraudulent in their diagnosis and what they had charged us for the original turbo work. read more

I dont know what these folks are talking about but my experience was terrible. I had my POS towed to the dealer after the SECOND time the darn accelerator got stuck - WHILE DRIVING. I called first - the lady said they were open late and if I had it towed they could look at it either that night or the next morning. So I towed it there. I left it, then no call from them. I called at nearly noon the next day to be told they wouldn't be able to get to it until monday. They were rude about it - not even sorry in the slightest. Like it was my fault they gave me bad info and i relied on it. What am I supposed to do then, go get my broke car and tow it somewhere else? I would have done that right away if they were too busy to help me. Then after my husband called they "found" some time to look. They called back and said they could not verify the problem and that they wanted me to pay quite a bit for them to replace the battery(which agreeably was dead). Since they couldnt find the problem after I told them EXACTLY where to look and what happened the last time this happened my husband came with me to replace the battery and drive it home. The dude at the service desk was rude all the way - not obvious and blatently rude, just the snooty kind of rude. To make matters worse, they couldnt even find my keys. They handed me the keys to SOMEONE ELSES vehicle. Really? Is it that hard to keep the keys marked correctly? They had to chase around for a few mins before they produced the key. They are running a messy operation here - at least by my experience. As we were leaving I was scared to drive it - having your accelerator stuck down is no laughing matter. So we stopped at a gas station to discover in less than two minutes and not even one screw out that the problem that happened before had repeated itself. They charged me $50 plus tax to not even look at it - its like they stopped at the battery and said oh well. The car did not need to be running or with a battery to see that the cruise control cable was not attached to its resting spot on the throttle and was in the way of the throttle - causing it to get caught up. Their only saving grace is that they refunded my money without argument. My time - thats a total loss. I have to now take it to another dealership to have it repaired. Wish me luck.. They even sent me a $50 coupon to come back again - they couldnt fix me for free. I wouldn't waste my time trying. If their service techs cannot find a problem that is staring them in the face (especially after they are told precicely what to inspect) I sure dont want to be paying those diagnostic costs! read more

My fiance and i were in the market to buy a car not only did it take 10 minutes before we were helped but once someone did approach us they were extremely rude specially since we didnt buy this dealership didnt care about our needs only our money. And we have tried three seperate times i ended up going else where read more

I use Way Scarff Ford for service on my 2004 F150. I didn't purchase it from them, but they act as though I did. I have had outstanding service consistently for the past six years. When I need repairs, the estimates are always fair and accurate. I totally trust them, and I don't even ask how much general parts and maintenance are going to cost. I just know it will be fair. Scarff Ford has impressed me so much that I take my Pontiac Trans Am to them for service. I'm super picky about my Trans Am and notice if they even leave a fingerprint. Once, I had an upsetting issue with service on my Trans Am, but Rick exceeded my expectations to make it right. Way Scarff backs his employees' decisions and/or ideas in order to make sure the customers are satisfied. Top notch organization throughout! read more

Traded in a 2006 Kia Sportage. I wanted something better on gas mileage and wanted to avoid the need for new brakes and new tires. Was told that Pontiac Vibe was a good car. I sure wish I would have spent money for the extended warranty, but already felt a bit insecure over getting $2500 in a trade in value for a car that had all the bells and whistles....heated seat, 6 CD changer with am/fm and a cassette deck, leather seats and a sun roof, AND they asked for an additional $1200, which I put on my credit card. The 2004 Pontiac Vibe had none of the extras my Kia had except a regular CD with am/fm. After hearing some noise when I downshifted the manual transmission, they offered to have the mechanic take it out for a spin....he said there was nothing to worry about. Now, six months later, I have to spend another $2200 for a replacement transmission. I got a little over 3000 miles on this car before this major expense. The salesman told me he was so sure about this car that he would put his own mother into it. I suck at buying cars. read more

DO NOT take your car here for repairs. They had my car there for close to 2 weeks. NO ONE called to provide any info-I had to do all of the calling. Unauthorized work was done and I was told to pay entire sum up front & someone would call to make an adjustment. Bad idea-it has been FOUR DAYS and ZERO phone calls from anyone there. They overcharge for labor and I just found out they are doing this to others. Seniors are The most vulnerable to this. We were loyal customers; we purchased many cars there & took our cars there for all repairs. They simply do not care. They don't keep their word. We hope all will need this warning. I was going to buy several vans from them. Not anymore! Do NOT trust your cars to this dealership. The management does NOT care. This review will reach many and hopefully will spare others from a disappointing experience. I don't expect them to make it right by deducting the unauthorized charges. May have to try other avenues to get a refund. You have all been warned! read more

Robert Costales at Scarff Ford provided service that was truly above and beyond what I had expected in locating the perfect vehicle out of state that met our needs and desires, arranging for financing terms that were better than the pre-approval we received from our bank, assisting in the order and installation of several Explorer accessories, and establishing an on-going relationship for all of our Ford needs. We are thrilled with our experience and will definitely be visiting Robert at Scarff Ford again. read more

I tried to purchase a vehicle from them by building it online and didn't even get a callback. I feel they and the Ford web site was a waste of my time and I would not buy a vehicle from them for this reason. Very unprofessional. read more

Wow! Way Scarff Ford Service in Auburn returned my money when "The Works" oil change, check up, and tire rotation resulted in another trip to fix the low tire pressure light that came on the next day. I bet I take my car in there for regular maintenance every time! Thanks for the customer service! read more

We have bought three cars from Robert. We have been 100% satisfied every time. We have never had an issue communicating with anyone at Scarff. I will be going back every time. Thank you Robert!! read more

I bought a 2013 Edge from Scarff in December from Greg and couldn't be happier. I went to Evergreen first since its on my way home and was considering trading in my Focus for something bigger. I found it hard to see any of the new models since they had so many cars crammed on the lot for the end of year clearance sale and I sensed they weren't interested in helping me turn in my lease early, so I actually switched brands all together and started looking at Suburus and Volkswagens instead. I stopped by Scarff and didn't expect much since I had also been to Bowen Scarff in recent months and got the same indifference when they knew I had a lease. I know a lot about cars and have purchased or leased 7 vehicles from dealerships in WA, OR and NC in the last 10 years. I know what features I want, and have walked away from salespeople who try to show me cup holders or ask for my husband, try to make me wait while 'they talk to their sales manager' or otherwise waste my time. Greg was friendly, knowledgeable and patient with my questions as we walked through the SUV line up. I didn't feel pressured (even though I test drove a number of cars) and Greg answered every question I had or immediately tracked down someone who could. When I was concerned about the vehicle fitting in the garage, they offered to let me keep it overnight and bring it back the next day. This level of attention made me reconsider Ford where other dealerships had moved me away from this brand, and Greg earned my repeat business - I'll come see him for my next car and will recommend him to my friends. The trade in process turned out to be fast, the price for both the trade in and my new car were fair and so far the follow up has been personal and professional. I appreciate this very much since I still get emails twice a week from Evergreen letting me know my 'new car is waiting for me'. 4 out of 5 stars because Ford Credit can't seem to sort out a clerical error and send my payment information to the right address. I would rate the corporate finance company separately - 2 out of 5; Greg and the rest of the team at the dealership 5 out of 5. read more

After having an amazing experience purchasing my wife's car, I decided to get myself one as well. Bob McConnell is a superstar salesman. He goes the extra mile and he won't waste your time trying to sell you something you don't want. I would not hesitate to make future purchases and refer my friends and family to Scarff Ford and Bob McConnell. read more

I took my 2012 Ford Focus for a service yesterday and was asked if I am bringing it in for some transmission recall. I was not aware of that, so the guys in the service department asked me if I want to wait. As I am living in Tacoma and didn't want to come back to Way Scarff Ford again soon, I agree to wait. Whilst waiting Adam Cole , Greg Kerns and Jeff came in the waiting room and made me feel so welcome and because I had no breakfast yet he lend me a car to get some quickly. That was a fabulous and great customer service. I bought four cars at Way Scarff Ford and will always be a customer! Thank you guys:) read more

In my opinion this is your typical "shark in the water" overly confident dealership. I went in to look at a used vehicle that turned out being priced over blue book and was in good but by no means excellent condition. In the photos the truck looked spotless but in person it was dirty and you could tell it had set out in the weather for a while, and why most dealers make an effort to clean the motor for presentation this dealership did not. My biggest complaint would be with the salesmanship, when they ran the #'s we didn't agree at 1st and I needed more time to think about it. I went in with a credit score of 764 yet they insisted I put a down payment. Telling me that the bank wanted it because of the mileage. After the fact I went and got approval from Bank of America and BECU with 0 down NO PROBLEM. The salesman insisted on the down payment and even tried to get us to put half down then and then "owe" him the rest , which sounded shady and scandalous to me. When we stood our ground and said no he got mad and walked off. After asking twice to give us time to think about it and also a copy of the #'s 5 minutes later the sales manager shows up and gives us the same line over and over. Funny thing is that they told me if I leave that the truck would be gone within 48 hrs guaranteed because they had so many other appointments on it. Well now It's been almost 2 weeks and not only is that truck still there but now the price has dropped $400. So if they really had all of the so called interested buyers then they aren't very good salesman, which is my opinion anyway. The whole issue with the 1st salesmen being so insistent on the down payment and then acting mad was unsettling, as if that was to be his bonus and we took food off of his plate, and again with them insisting the truck would be gone by the time I came back. Now 2 weeks later it's still there and a $400 price drop. After many attempts to leave to think about it they wouldn't give up or let us go and in the end we just walked out, which is a 1st for me. A week later I ended up finding a much nicer/cleaner vehicle that ended up costing about $4,000 more but was actually priced towards the bottom of blue book and I ended up getting it with 0 DOWN. The salesmen at the other dealership was much easier going and not nearly as pushy/aggressive as the Way Scarff staff. Again this is all opinionated from my experience but I would not recommend them until they've revamped their salesmanship and people skills and worked on cutting back on the aggressiveness. There is a good chance that they could've made a deal with us if they would've just been more honest and gave us time to think and room to breathe instead of insisting that everything be rushed through only to their #'s and benefit. read more

Almost immediately after purchasing my vehicle from this dealership, I received a recall notice. I called the dealership to schedule repair. I was told that they didn't have the parts, and had no idea when they would get them. I called again many months later, no update. I finally, 2.5 years after purchase, received notice that they can fix the car. The only reason they get 2 stars, was because the purchase process with Robert was great. The service experience, not so much. I had an appointment at 10am on a Saturday. Was told that it would take all day, but they would call or text me when it was ready. They didn't offer a service loaner, so I had to call a cab to get home, since I wasn't going to wait around outside in the freezing cold all day. Finally a 1/2 hour before they closed, I called to find out if it was ready. The person I spoke to said that he called me and left a voicemail. That was a blatant lie, as I had my phone on me all day, never received a call. They last call on my phone was me calling the cab at 10am. So, not only did they take forever to get the job done, without a notice of completion, when I received my car, someone had changed my radio station. WTH? AND, it wasn't a station that it is programmed on my radio, so it wasn't an accident, they went out of their way to change the station. Why was someone listening to my radio? There was no reason anyone needed to even drive the vehicle, as it was there for the airbag. Why was someone listening to the radio in my car? What else were they doing in there? HMMMM? I would not recommend this dealership for their service department. read more

Got a good deal and great financing! Dominic knew what I was looking for, I had been looking for a month for something specific and when a trade in came in he called me before it was on the web site! I checked it out and it was exactly what I was looking for (not the vehicle I was looking for but it was better!) quilly (?) in the finance dept hooked me up with financing at a better interest rate I was expecting! They went all out for me. I was looking from Everett to Portland, test drove about 15 SUV's, had 4 of them inspected at Firestone and this was the best deal by far. It had new brakes and tires and an aftermarket back up camera and 3rd row seat. Enough room for the family and then some. (I wanted different tires so we arranged to have Firestone put on a set of their best raise white letter all terrain tire and they picked up the tires that were on it) I highly recommend Scarrf Ford if you are looking for a new or used vehicle. Tell Dominic what you need and he will hook you up! read more

If I could give them 1 star I would. They did not have a very common part in stock and took 3 days to get it. They changed my timing belt and didn't top off the coolant, leaving me with no coolant in the overflow resovoir. They also told me my tires had 1/32 tread left, when they had 7/32, and tried to get me to order new tires through them. They also were repeatedly disrespectful, and worst of all they took a week to do a job they said they would complete in 2 days. Just a terrible experience overall DON'T GO HERE, ESPECIALLY TO THE MAINTINCE DEPARTMENT. read more

After the transmission blew out in my vehicle, I was left stranded in traffic - I went to Scarf Ford in Auburn to purchase a used vehicle, with my job on the line, no time off requests left - and during the winter freeze. I found exactly the vehicle I wanted, at $ 2500 over the average market price. They were begrudgingly willing to lower the price some, but the representative who helped me was extremely rude and knew nothing about the vehicle's history. They made me wait THREE HOURS after purchasing the vehicle for it to be "cleaned", and the only thing they did was steal all 4 floor mats. They sent me on my way with an empty tank of gas and I barely made it home. I didn't notice the floor mats were gone until the next day, I called and asked for them. They kept asking me to come back next week, saying the mats would be ready for me then. After 3 weeks and 3 visits, my car was getting muddy, and they finally told me "We lost them." Seriously? None of this is the worst part through - they left the transmission fluid TWO QUARTS LOW - which nearly ruined the transmission - this caused $900 worth of damage to the solenoid. The power steering pulley was also bent. They also did not tell me the cruise control was malfunctioning - once switched on, cruise control turns my car into a ballistic missile, breaking doesn't slow the car down or turn it off, extremely dangerous. They told me their price was justified because they believed their car was "In better condition than you will find anywhere else" Great experience, highly recommended if you want to waste your time, waste your money, and potentially waste your life. read more

Great place to buy a used car/truck. Purchased a truck in 2 hours. Would buy from them again.

Their service dept used to be good but not anymore. The last two visits were a disappointment. Now they have some newly trained techs who misdiagnosed the problem on my truck. Definitely not worth $100 per hour labor. We spent over $400 and the problem is not fixed. I will not take my vehicle there again. read more

After getting mauled at Sound Ford in Renton..(please see my review of that hell hole) My dad recommend I go down and talk to the boys at Scarff. I went down to Scarff and hooked up with a sales guy by the name of Robert Costales. Talk about a professional, laid back operation!!! I took my time, test drove a lot of vehicles I was interested in, and found a few that were great candidates. ( all were used.) I felt that Robert knew what I wanted, knew that sales pressure did not work on me, and I felt that I could buy a vehicle when the time was right or when I found the right one. He had me look at a 2006 Ranger..I was impressed. I kinda himmed and hawwed and the only thing he said about it was that it was a great deal..that it would go quickly and if I didn't feel comfortable with the price and payments he could find me a a car or truck that would work. He gave me his card, and asked if he could have my phone number if something in my price range came up he could let me know. I wound up getting the pick up. All through the buying process I felt like I was treated like a king. This wasn't a high dollar truck. I know when I'm ready for a new truck I'm going back. read more

I purchased my truck last November and bought the service contract for several thousand dollars. Last week I went for my second oil change. I was 10 minutes late for my appointment that I had made a week earlier. They checked me in and I went to the waiting room After an hour and a half I went to the service counter and asked what was taking so long. ( I patiently waited this long since I was late and it might have taken a little longer to get my truck in.) The service tech apologized and checked my on truck and said they were rotating the last 2 tires and would be done. I went back to the waiting room again. After another 45 minutes I went back to the service desk and asked where my truck was. The service guy started looking for my invoice and keys and realized they were right in front of him on the desk. I told them how unhappy I was and the second service guy said to take $10 off my bill. Both myself and the service guy in front of me told the other guy this was a prepaid service visit and was free at this time. The other guy said "oh" and turned and walked away. I was led to the front counter to sign my paperwork. I also told this lady how unhappy I was about the 2 hours and 15 minutes for an oil change. She apologized and gave me an extra car wash coupon. She also took my name and number and said she would pass the information on to the maintenance manager and he would give me a call. That was the middle of last week and I have heard nothing from him. Obviously I should not have bought the maintenance package because now I am stuck with this lousy service or out several thousand dollars if I go elsewhere. read more

We went in to look at new F150's. So we are expecting to spend $35 to $40K here. We find one we like and proceed to talk to a saleperson about it. We fill out some paperwork to start the process and we tell this person, and emphasize it with him, that we do not want our credit run until they tell us what they are willing to give us as a trade in for our 2005 F150 FX4 w/ very low miles, lifted, in great condition as we do not want to waste any more of our time if it is not acceptable. Well, they run our credit before even looking at the truck. Then they come back with a rediculously low offer on our trade in. I tell this salesperson that he needs to get my keys. He argues with me some about how this is the first part of the negotiations and I tell him that I am not negotiating, I am trying to spend $40,000.00! I tell him to either get me my keys or come back with a reasonable offer on our trade in. Instead, he sends out some manager and this guys asks me why I believe my truck to be worth more than they were offering. I explain as to how my wife and I are not complete idiots and that he better get my keys really quik. He tries to tell me to calm down as if I needed someone that is holding the keys to my truck to tell me that he is not going to get my keys but wants to argue about it with me! I am not sure that we will ever return to this dealer or allow any of our friends to do so. Complete waste of our time. LISTEN TO THE CUSTOMER NEXT TIME AND DO AS THEY ASK BEFORE YOU LOSE MORE OF THEM!!!!!! read more

Worst dealership in auburn,WA. Got my car towed there on a Wednesday. Because my car was already in the shop for a separate problem they decided to "go head on and handle the recall" BEFORE asking my permission. Then went to go pick up my car and they "lost my keys" and didn't have a customer profile to look my up in there system. Came back a day later, they were able to locate my keys but then told me I couldn't pick up my car because it "wasn't ready" even tho they called me on that Friday saying the car was ready for pick up. As I got in my car to drive off the handle and control panel feel off on the inside. The women then continued to tell me they received the car like that and they tried "super glueing" it back together it failed. They DID NOT receive the car like that. Most horrible experience I've had at a dealership EVER. To bring my car there then to pick it up and it's broken and being told they received it like that is STRAIGHT TRASH. DO NO GO HERE!!!!!! Worst experience EVER read more