There were 3 of us eating and we all loved our sandwiches! I ad the chicken sandwich and it was great! Great flavor and moist! We also absolutely loved the onion rings! We will be back! read more

Been a few years since we've been in. Very clean and the food was good!! Pleasantly surprised! read more

Went in to try a burger. Never been to Wayback burgers before. On posters said you could get a free milkshake if you ordered a burger. I asked the guy at the register, who had no clue. Got the manager, who told me I had to scan and download app and sign up for text msgs etc etc. Ok. Did all that and then put my order in. Did not work for premium shakes, so I had to switch to a regular flavor (vanilla, strawberry etc). Received a code, which I plugged into my order and was expecting to see the price drop. Did not work. Asked the manager again if he could assist, which he declined... Kinda disgusted with the service, so I left. They lost a customer in me. read more

Staff is limited they need better trained personnel Jorge""""""" Manager dint come and help the kitchen ... She staid in the office. The cook deserves a metal. Waited for my food for 45 minutes the food was ready nobody told me it was ready. Wow what a disappointment........ read more

I haven't had a beef burger in about 10yrs and I have to say these burger made me smile. Cooked well with nice flavors, I'll definitely go back whenever I'm having another beef burger moment. I got the cheeesy and added lettuce, tomato and onions. read more

Wayback Burgers - Cheeeesy Burger - Burgers Near Me - Thorndale, Pennsylvania

There's so many bad reviews for this particular location, but I've never had a problem! I've been in here a few times, being as as I live around the corner and every person at the register that I've dealt with has been super friendly and gotten my order correct every time. They've even gone out of their way to grab me things (extra sauces, cups, etc.) I'd say the customer service is good, and I mean come on, it's a fast food joint full of mostly teen/underage kids who are probably working their first job, not a five star steakhouse. Realistic expectations, people! As for the food, Jake's is your typical fast food burger: I'd put it a few notches above a McDonald's or Burger King, but under a Five Guys. If you're looking for a quick, down and dirty, greasy bite, you can't go wrong with a build your own burger. Made fresh to go and full of flavor, and there are a variety of options. Their Oreo mint milkshake is banging too. *For burgers in this area I alternate between Jake's, (chain/most "fast food" ish), Midway Grill (small business/home made feel) and Happy Days (best quality of the three.) read more

Wayback Burgers - a burger and french fries - Burgers Near Me - Thorndale, Pennsylvania

Got a Groupon coupon online $12 for $30 worth of food. Took about 45 min to get the food and part of the order was wrong but I had already left the store and was home before I noticed. The 2nd time going back was about a 45 min wait to get 2 burgers and fries. Not a big job to do but safe to say I wont go back read more

Dirty grease everywhere no mask dirt everywhere dirty very gross and the lady there was not nice she had a cry face and attitude

So disappointing, I got my order to find soggy onion rings, half full. Plus chips half full. What a rip off! read more

Wayback Burgers - This was our onion ring order. - Burgers Near Me - Thorndale, Pennsylvania

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Regular mobile customer here.....Franchise owner really needs to get involved. Location seems to have supply issues. The only thing consistent with my last two visits was the disappointment. Last night they ran out of Macaroni bites, on my previous visit they had no bags. ..... the food last night was inedible. Cook needs to scrape the grill occasionally. Burgers had grill residue all over them and the lettuce was wilted and soft.......... guess I will have to drive an extra 10 minutes to five guys. read more

This review is not about food quality. July 6, 2022, I ordered 2 sandwiches and a strawberry shake and paid for it online to be picked up at Thorndale, PA store. I went into the restaurant and asked for my order. The assistant manager told me they didn't have any Shakes. I told her I already paid for the complete order online. She then told me that there wasn't any way to see the order, because their system was down and they could not obtain WIFI. So I asked for a refund. She told me that there was no way to give a refund back, because they couldn't see the order. I showed her the order from my phone. But she then said since their registers/system couldn't see, so NO REFUND. I asked for her to call the manager or owner. She tried calling the "so-called" manager on her cell phone but wasn't able to get anyone to answer and she said the mailbox was Full. I went home to see if I can cancel or get a refund online, but Wayback website there wasn't anyway. I tried to call another store, but the same thing happen asking me to leave a message and was told "The Mailbox is Full". July 7, 2022. So I decided to go back to Wayback in Thorndale and figured if they can't give me a refund, then give me the original order. So I parked in front of the store at 3:30 pm and found out the STORE WAS CLOSED!! I called several other Wayback restaurants and 2 out of the 3 no one was answering! I finally called the one in West Grove PA and the manager told me he was surprised that the Thorndale location was Closed. He said they where having problems with West Chester and Kennettt Sq locations. I WILL NEVER ORDER ANYTHING FROM THIS PLACE AGAIN, IF THERE IS AN AGAIN. read more

Wayback Burgers - ""CLOSED""! - Burgers Near Me - Thorndale, Pennsylvania

Blah. I can see why most of the Jake's have closed around me. The fries might be the single worst fries I have ever eaten. Bland and cold even though the place was busy when I went in. The burgers were fine. I.e. Not terrible. There are lots of add one to choose from. I got bacon and fries onions. I think I got 1 piece of bacon and 4 tiny squares of onion. The burger had good taste though. The kids chicken fingers were fine. The grilled chicken buffalo sandwich was decent although you couldn't tell there was any buffalo sauce in it. In my opinion. There are many burger places that are better than Jake's. read more

Not sure why Yelp lists "drive thru" as a service for this restaurant but there is definitely not a drive thru service there. This place absolutely sucks! There is ALWAYS a problem with my order. I'm all for giving second or third chances but this place has used all 3 strikes. I will NEVER go to this restaurant again. Three times I've ordered online and three times I was screwed (1 - burger was wrong 2- missing item 3 - burger was wrong). The 3rd time, there was nobody there (I was the only customer) so don't give me an excuse that you are busy. Wrong food, missing items, time to move on to a better restaurant. There used to be a manager on site at this location but I guess with COVID, they have limited staff. Also, when I called to complain (professionally) the employee poo-poo'ed me and brushed me off. Never again Wayback Burgers. Thanks for nothing! read more

Quick summary: This place is amazing, go there and get a Burger, fries and shake! The food is freshly cooked to order and the staff is friendly. Long review: Ordered lunch to go, Tuesday Feb. 24: I'm a Burger snob and while I've heard of this franchise for many years, this was my second visit to this location. With the new store smell still present, the paint on the walls have barely dried. I believe this is their 7-8th week open. This is your typical Burger joint selling Burger essentials: Burger, fries, onion rings, chicken and milkshakes make up the menu here. I have to admit, however, the food is less greasy than 5 guys and better tasting! For this visit, I kept it basic: a single cheeseburger with small fries & drink. If you are not familiar with Jake's, everything is cooked to order - therefore its ideal to call ahead if you take it to go. When I first called in, the opening greeting.g politely asked for me to be placed on hold. Typically the hold button will queue up some hold music or latest promotion the restaurant offers. Instead, I heard what the customers who were waiting in line were ordering. About a minute later, the cashier took my order. "In about 10 minutes" concluded the conversation. The time was fine, I was driving in from dropping off lunch for my wife. I arrived there 20 Minutes from the initial call for the order and it was just brought up, bagged and ready to go. The food would have otherwise sat under a heat lamp until I arrived. The place was not too crowded but I can imagine the lunch crowd being a challenge; for two reasons: delicious cooked to order food and being the new kid on the block. Overall, this place is our new burger place! While I do not suggest ordering cheese fries to go because the cheese gets hard (they don't use the processed stuff! It's actual shredded cheddar cheese!). This puts 5 Guys burgers to shame and the local fast food places cant even compete with these guys. What's personally disappointing is that we waited this long to find a good burger place when another Jake's was about 6 miles away in Exton, and we never went in the 6 years living in the area. read more

Wayback Burgers - You can't miss it from the road! - Burgers Near Me - Thorndale, Pennsylvania

We used to really like this place. We went in for dinner and the air conditioning was not working. We asked and were told it hadn't worked in a long time. They only provided the workers fans after one had passed out. The restaurant could use some fixing up. The cabinet the soda machine was on was water damaged and the counter top was sagging. The burgers were under cooked. The fries weren't crispy. It seems as though the owner doesn't care about the business. What a shame! When it first opened it was so good. Now we won't be going back! read more

New owner definitely changed the restaurant for the better! So much cleaner, better environment and better food which also happens to be halal..So great to see the restaurant back in businessDefinitely recommend coming here!! read more

I was really hungry and looking for something that's not hotel food to eat. The setting was not what I expected, I guess i was thinking more like "Ruby Tuesdays". Either way, as we say "nothing spoil". I had the bacon cheese burger. Smalls fries. What surprised me was that the burgers are all double patties. I am not a burger/meat eater like that. So when I got home I just removed one patty and ate the other. Burger was pretty good. I can't say best thing ever but not bad. I was more impressed with it than 5-guys burger..so there. I def prefer the fries here as well. read more

The service was amazing, the food was amazing, and the staff was amazing. 10 outta 10!

Waybad service Couldn't get any of our orders correct (ordered no cheese, gave me cheese...ordered no whip cream, gave me whip cream...ordered everything on a burger, gave me a plain burger) Employees chased one another around like they were at the playground celebrating (with customers eating in the store) that the store was closing in one hour. If they weren't chasing one another they were on their phones FaceTiming friends. Perfect example of Waybad management. read more

Had ordered delivered. Didn't get what I had ordered and some was just missing. What I received was horrible. I threw most of it away. Will never be back. read more

Repeatedly we have service so slow but I have no other burger place nearby. All teen employees. Took 40 minutes roughly each time to get 2 burgers and fries. Ordered online to save time and they messed the orders up. Today was our last attempt. We will drive to Exton from here on out. read more

Not bad for pseudo fast food. But tonight, well, it wasn't very fast. About 15 mins to get our food at 8:30pm. Food was alright. Burgers were freshly made, but they forgot the bacon on two burgers. At this point they are announcing they are closed! Yup as I'm writing a review announcing loudly, "WE'RE CLOSED AND I'M LOCKING THE DOOR!" Nothing says welcome to Wayback like "I'm locking the doors." Manager did seem to direct people well, maybe just a really new staff? We'll come back I guess. read more

Ordered online. Ordered two burgers, each with different toppings. Got home to find that ALL the toppings were one one burger, none on the other. Called to complain and my compensation for two screwed up burgers was 50% off of ONE burger next time I'm in. Doubt I'll ever go back. Last time I was there I wasn't impressed by the fact that it appeared to be all kids working the place and no supervision by adults. This place used to be good but not anymore. read more

I have tried ordering a variety of items from this Wayback location over several months. With each order, there is always some issue: usually either an item missing, or not cooked properly. Today I ordered (via DoorDash) a bacon cheeseburger with fries and ranch dipping sauce. The fries were burnt to the point of being almost inedible, and there was no dipping sauce included. The burger was prepared as ordered, but tasted no better than any other fast food burger. Condiments are the item most often missing, although I've had ingredients/toppings left off sandwiches in prior orders. I think it's important to support local businesses, but I think that this will be my last order from Wayback. read more

Walked in to picked up a order I just asked how long and the cook said he would break my jaw at the thorndale PA location. I be reporting this to everyone read more

This place has went waaaay back downhill. It's dirty, their system seems to be always down and staff seems indifferent to it all. There's many better places to eat in the area read more

Guess you don't even have to worry about the bad reviews when they won't answer the phone to take your order!! Called 2x for a total of 15 rings. Fortunately, an OK Wendy's right across the street. read more

Placed an online order, walked in to pick it up, was NOT greeted by any of the employees. I just stood there alone in the store at the counter while the cashier focused on the tablet device. Staff later hands me my order minus the milkshake so I remind them to make it, then I wait some more while they scramble to make it. They stuffed my onion rings in a 24oz soda cup, wth? Toppings are incorrect on burgers, the staff was too stoned to work that day IMO. 8/1 @ 7:00pm. #disappointed read more

There were no other customers and I ordered a plain burger with no cheese and regular fries. The fries were undercooked and cold and the burger had cheese even though the receipt attached to it says no cheese? Disappointed read more

Food was not good. The burger made me sick and the fries were cold. They definitely need to step up their game. We did ask for no onions on one of the burgers and that was correct. read more

This place has gone downhill. The burgers are Not Juicy. And the fries Sucked. So disappointed.

I just wanted to come here and give a shout out to Wayback Burger especially a man working there name Devawn was so friendly and welcoming. It was our first time there and although a bit expensive the food was tasty and the service was great. He also hooked my littles up with milkshakes!! They were pumped! I'm happy to of met Devawn and he made our night. They are lucky to have someone like that working there. read more

Hey! This place was better than I expected. It seems to be modeled on a Five Guys type experience - small menu with burgers made to order, some hot dogs, shakes, and whatnot. The burger was pretty good - fairly juicy, tender beef, toasted bun. It's not as good as Five Guys, which is a gold standard in my book, but it is better than anything you would get at TGIChiliBees. It's definitely great for us in the Thorndale area, if I don't want to make the haul down trafficky 30 bypass to Exton for a Five Guys, I will no doubt hit up Jake's to satisfy the craving. Oh, and the Onion Rings were Bangin'. read more

Striving to reach mediocrity. Cheese on the burger wasn't melted and the bun seemed as if right out of the fridge. Fries weren't bad. Can't imagine what would bring me to try this again. Jake's needs to be wayback somewhere else. read more

The service was horrible. Waited 30 minutes to walk out of there with a refund that will take 3-5 days to process and empty stomachs. The staff was rude and had no clue what was even going on. If you can't work at a burger joint, how are you going to work in the real world? The restaurant was so dirty and employees were standing around when cleaning should have been done. The real kicker is that the employee on the grill was hiding old, stale patties behind a tin and reheating them for customers. I also witness employees touching food with no gloves. Are we not in a pandemic? I'm confused! I'm just appalled. It's okay we headed over to Wendy's next door for some 5-star burgers. Cheaper and fresher food for half the wait time! What a steal! read more

Small place in a strip mall but the food is good, a nice notch better than typical fast food. Nice selection of burgers, hotdogs, fries, and more. Free soda refills. They call your name when it's ready. And the place is friendly and clean. Just needs beer... read more

It's a burger place. One of the other reviewers mentions that she thought it would be more like "Ruby Tuesday's". She must be high, or just dumb. Burgers are a notch or two above everything on this strip of Route 30. Fries are quite good. My suggestion would be that, if you go here, try some of the less mundane menu offerings. Clean, and well run. Prices are higher than the local competition (Wendy's, Burger King, McDonalds), but the product is superior so that's fine. Ruby Tuesdays?? Really? REALLY?? read more

Typically good food and service however we visited there 6pm on a Friday and got low quality food and service. They even forgot our fries and I had to go all the way back and didn't even get a "sorry". Don't go during rush hour traffic read more

We placed our order at 1241. Zoe took our order and she was very friendly, and very careful to get the orders correct. Sat down to wait for our to-go order. Went to the ladies room, there was no toilet paper. So I went to the front to let them know. The older woman there sighed, rolled her eyes and acted like I was annoying her by mentioning it. She sent a guy in with a roll of paper towels. Not toilet paper. I know I said toilet paper, because I leaned in so I didn't have to say it so loud. Same woman walked around with a scowl on her face the entire time we were there. Apparently they ran out of soda. Another employee walked in carrying 2 litter bottles of soda. They were placed out for customers to help themselves. Glad we didn't buy a soda. Time is now 1:01, still no food or milkshakes. 1:08, food is ready. Still no milkshakes. Now waiting for our milkshakes, food is getting cold. Over 40 minutes. Get home, none of the burgers are marked. Have to open each one and see what's on it. Pickles were sweet, all of us removed them. Grilled onions tasted old. Will not ever be back. Wait time was ridiculous, food was meh. read more

The service here is terrible. They have trouble getting simple orders right and then the girl who seems to be in charge has a bad attitude like it's the customer's fault or just too bad that they screwed up. read more