Dr. Martin is great and I highly recommend him. His front-office support staff, however, has no accountability; phones always go unanswered and messages go unreturned. I don't believe Dr. Martin is aware of any of this. Front office staff lack courtesy and professionalism. Follow-up is also lacking by the staff in transmitting information, referrals, and medical records. A patient portal would be a desirable addition to this practice to track contacts made and to get through to Dr. Martin via email. Otherwise, there is just one-way communication with this office. read more

Wayne H. Martin, MD - Unanswered calls. No one picks up the phone at this office!!! - Ophthalmologists Near Me - Diamond Bar, California

While Dr. Martin is fine..his staff that at the front desk are terrible! No one is helpful and go out of their way to answer a question or provide any guidance. The ONE person (Hong) who seems to work the Optometric area - who apparently sets her own schedule - NEVER answers the line or returns a phone message! I have left several messages over the past two weeks and have yet to hear from her. I can't even get my 84-year-old senior father an appointment to get his eyeglasses. It's very disheartening. read more

Staff members were good. Kiana was extremely helpful, nice, knowledgeable and friendly. Receptionists friendly and knowledgeable. Dr. Martin was well mannered. Definitely recommend it read more

No seniors have VSP and they are listed as a provider but if you call to make an appointment they insist that you be seen and have a medical exam although every eye doctor I've ever gone to to get glasses or contacts does all the testing necessary to write a prescription for contacts or glasses so if you don't want to have to pay for a medical visit then keep looking They won't see you unless you see the doctor with a referral from your doctor have a medical exam then they'll allow you to have just a visual exam read more

Tried to make an appointment and the lady on the phone left me hanging and was rude getting my information and did not ask the questions clearly enough for me to give answer and started getting mad. Not sure where the pleasant experience is coming from! read more

I will highly recommend Hong tieu the optician as real professional. Very much caring concerned and very very helpful. Explains every issue very well till pt is satisfied. I am really happy with her as my optician. God bless her. read more

I just want everyone know that if you want a good eye doctor then go see Dr Martin. He had two offices one in diamond bar and the other in chi No on riverside dr. That's the one I go to. He is very thorough with his exams and do very very friendly and kind and so down to earth. You can never go wrong in going to him for eye care. Also his staff from the young lady that checks you in to the young man who calls you to the back. They are so friendly and at the same time very professional. Thank you doctor for all your professionalism and kindness that you showed me throughout the years that I have been going to you read more

Dr. Martin is the best of the best, I'm so happy that my family and I found him. I highly recommend him. Dr. Martin's certified Optician, Hong Tieu is excellent! Robert Pérez read more

Great care and service. Strongly recommend Dr. Martin for any Ophthalmology treatment!

My mom and I are so impressed by Dr. Martin kindness patience and professional performance. This clinic is highly recommended.

Dr. Martin is a great doctor. He did surgery on my eyes when I was about 15 years old. I was really young and a big nervous about the procedure but he put my mind at ease. With that being said, his staff and the staff at the office is horrible. The worst customer service you could ever receive. My mom was recently diagnosed with glaucoma and with the complications I already have with my eyes. I wanted to be cautious and see Dr. Martin. Could not get an appointment. Even if you do get an appointment, be prepared to be there for over an hour waiting to be seen. They always double book appointments and are always behind. read more

Dr. Martin is such a compassionate and professional doctor!! I had a wonderful experience with him and his staff!! I had a cornea abrasion that had started ulcerating AND some hemorrhaging in the eye, so an ER doctor recommended that I see an ophthalmologist ASAP. I called Dr. Martin's office first thing the next morning, and their office was able to squeeze me into their busy schedule immediately!! My situation was considered an ophthalmologic emergency. If my eye had been left untreated, it could have possibly damaged other structures in the eye or have possibly led to blindness (although rare), so I am so thankful that I was treated early on. Dr. Martin completed a full exam on my eyes and determined the best course of treatment for the infected eye. He answered all of my questions with such finesse and I felt totally reassured afterwards. I was prescribed 2 antibiotic eye drops and another eye drop for discomfort and pain. Dr. Martin is extremely knowledgeable, experienced, and has such great bedside manners!! You can trust him for any of your ophthalmologic needs!! read more

I like dr Martin very much.Not only that the stuff are nice and helpful But Dr Martin takes care of his patients very well. He makes sure that all issues and concerns are addressed right away. We came across dr Martin when we were looking for a dr in the middle of the night for an emergency consult. He was the only one we found who accommodated us in the wee hours of night when we had an emergency. He was so nice then and listened to our concerns attentively. I know now that he is the type of dr you can rely on. I will definitely recommend him for anyone who needs his services. read more

Wayne H. Martin, MD - Ophthalmologists Near Me - Diamond Bar, California

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Dr. Martin is an excellent caring professional. His attention to his patients is exemplary.

First, let me say I was referred by my wife, yet never was able to schedule an appt with Dr, Martin. After numerous attempts, left messages with no returns calls, and calls where I was left on hold for abnormally long periods of time, I was able to get an appt 2+ months out, even though I had a condition that needed to be diagnosed. The front office was horrible and really did treat my calls as nuisances. They were very rude and short with their questions and made me feel as though I was wasting their time. Decided to look for another provider and found one that was the exact opposite of my experiences with Dr, Martin's office, with an even higher rating with double the reviews. Sad, but I would never recommend this office unless they knew Dr. Martin personally and could bypass the front office entirely. You have been warned. read more

Zero respect for their customers. When you have surgery in the morning and the doctor wants to see the patient later that afternoon, don't make them wait 90 minutes to be called in. This is the second time post-surgery where we have waited 90 minutes to be called in, only to wait another 30 minutes for anyone to come into the exam room. The doctor (not Martin) is great, but the rest of the office is an embarrassment. Need to talk to Diana to schedule an appointment? Good luck. It took 6 weeks of calling daily before she answered the phone. Leave a voicemail? You won't get a call back. Oh, and those eye drops you're supposed to use that they conveniently sell in the office.... Diana forgot to reorder them, so call back daily to see if we have them. As a business owner, I'm appalled by the lack of compassion towards patients and a total disrespect of their time. We will never go back to this practice. read more

Hong Tieu does a great job, she is very knowledgeable and i always trust her recomendation for the type of frame i should wear. I have been a patient of Dr Wayne for 18 years and even that i leave far away i choose to keep coming to see him because the care, knowledge and top technology he use. read more

I got referred here twice thru insurance the first time I was told I had to wait 3 to 4 weeks for a medical emergency ! Yes emergency I had iritis top cause of preventable Blindness I told the receptionist it was an emergency and he said since I was a new patient id have to wait so I got steroid script elsewhere and waited.it got bad.three months after I finished the treatment I Flared again I called and was told the same thing I explained I was no longer a new patient and he said it was because the pandemic! Almost a month wait for a medical emergency So I called my wonderful ophthalmologist office I had been going to over a decade and they took me same day.I'd rather pay out of pocket to start treatment than go blind def recommend dr innocenzi eye associates in chino they take care of their patients. **Diamond bar location read more

This is about a doctor that Dr. Martin has working at his practice. She is Dr. Nguyen. She wouldn't listen to me when I said my eyesight was blurry. She said it was because my eyes were dry. So I went to another doctor and he did the tests to confirm that it wasn't because my eyes were dry. It is that have a macular pucker and a membrane on my retina. Stay clear of this doctor who doesn't listen to you. read more

2 hours for eye's check up I think is too idiotic too too long for eye check up that's

I received an automated call from Dr. Martin's office last Wednesday asking to confirm my Friday appointment. Although I don't recall having an appointment, I went ahead and confirmed it. Then I called the office and told Derrick that I had not received the Authorization Letter, yet. He checked my file and confirmed they had a copy of the letter. Whether or not, I made the appointment six months ago and forgot about it, I personally thanked Julie (she's in-charge of Appointment Department) for being efficient to make sure I didn't miss my appointment. Kudos to you Dr. Martin and your staff! Be safe and God bless. read more

Dr. Martin is a wonderful doctor his staff very professional always courteous. I was satisfied with the answers on my care and the follow up that I received. I couldn't be happier with the technician who's name was Hong. She was very thorough, she took great care to make sure that my choice of glasses from A-Z would be the best for me. That when I walked out I would be completely satisfied, and I was ! Thank you Hong and everyone at Dr. Wayne Martin's office in Diamond bar, California I would definitely recommend them. . Sincerely, JoAnn Frye read more

I had a great experience with everyone that I came into contact with. They didn't keep me waiting to be seen and the deal I got on my frames and lenses was better than any I got from either Walmart, America's Best or Lens Crafter. and most importantly I can see better than ever! read more

First, Dr. Martin Wayne is great...when you are lucky to see him. He is very thorough and explains the process until you completely understand. His bedside manner is impeccable. Sadly, the "front office" is a complete 180 of him. They treat you as you are a nuisance to them (one girl in particular) and promise returned phone calls that NEVER happen. I'm not talking about this happening once or twice, but SIX times in the course of ten days. I had to get the office manager (Diana) involved who appeared sympathetic and finally received the follow up I was promised. My guess is they hire the front help at low wages and you get what you pay for...a group of people who do not want to be there and stare at the clock until it's time to go home. In short, great doctors...HORRIFIC office help, with the exception of Diana. read more

Well yall listen. My father came here for years. Dr did a great surgery on his eyes. He could barely see and now he still wears glasses but he sees clear now. Great job Dr. Martin and thank you for this. But folks wait time was not this bad before obamacare. It is wait time just about every doctors office we that father or myself. I just started going here. They treat me just as nice as they did my father. read more

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His a ripoff to people and should be reported to the BBB. went to his office on 05/05/2021 with blurry vision they did all my tests and i left came back on 05/19/2021 where he just prescribed to me 2 kinds of glasses for far and short distance went did both glasses cost me almost $650.00 plus his visits. got my glasses with no difference at all then went with in my opinion the best DR innocenzi where he said i need a cataract surgery and i did both eyes now im 20/20 perfect vision. read more

Julie from the Diamond Bar office contacted me before my referral was expired so that I could get an appointment beforehand. I appreciate this much since it would prolong my appointment date had she not made me aware. I haven't seen the doctor yet but this particular employee is not only professional but friendly as well. read more

I've been seeing Dr Martin for years now and yes it's a bit of a wait, even with an appointment but he's worth it. He's very thorough and if there's something you don't understand he will explain everything to you. He is one of the first doctors to help me understand my keratoconus. read more

HORRIBLE!!! Waited 2 hours. Appointment at 9.10 and still waiting at 11.20 am. If the Doctors are so busy then why give appointment in the first place. No wonder why our premiums are high - these DRs are just ripping off insurance companies and have no sense of responsibility or accountability. Stay away if you value your time!!! read more

Wayne H. Martin, MD - DR "Stay Away from Me" - Ophthalmologists Near Me - Diamond Bar, California

I have been taking my parents to Dr. Martin for 5 years. They are both so happy with the staff, Dr. Martin, Hong, always taking the time to listen & explain every tests they get done. Hong too takes the time to pick their frames & gives advise. Thank you for your great customer service. Vito & Fonte Palmieri read more

I'm not sure what's worse about the visits to this office, the hour + you get to wait in the cramped lobby or the fact that they don't have any ability to deal with people who are wheelchair bound. read more

Dr. Martin has been caring for my son's vision since he was 2 years old. My son is 8 now. Dr. Martin worked at Children's Hospital LA and is very knowledgeable with pediatric eye care. I trust Dr. Martin with my son's eye care because he is very thorough, polite, patient and answers all my questions professionally and articulately. More importantly, he makes my son feel very comfortable and takes the time to explain to him any procedure needed, using humor most of the time. I plan to keep Dr. Martin for my son's eye care for as long as I can! He is the best of the best!!!!!! read more

The best doctor cares about the patients, not the company's very understanding and a good listener and has a very big heart for the patients. read more

Dr. Martin has been caring for my eyes for approximately 5 years. Dr. Martin and the the staff are caring and efficient When I check in and sigh up for my appointment, I ask how much time do I Hav. The receptionist will look at the schedule and tell me , for instance I Hav 15 min. I tell her "I'll be back." Out the door I walk over to the nearby SEE's Candy Store, make my purchase, then to the beauty supply next door. The shopping center has a super market, pizza shop, boba shop, etc. Across the street, Big Lots, or across on the east side is Walmart. The point is... I try to make use of the time. read more

The absolute best doctor in the universe! If you want a caring doctor this is where you should go! Dr. Martin treats you like family of his own! I highly recommend Dr.Martin! You will not be disappointed read more

Never coming back! I wanted to leave halfway through my appointment. That's how bad the service was.. The receptionists were not friendly/accomodating at all. There were probably 4 or 5 of them behind the counter..no smiles at all. My appointment was at 2pm. I showed up at 145p because I know I'd be filling out paperwork.. everyone worked so slow. I finally got called in a room.. the girl did not even introduce herself. The doctor who saw me (McCullen, i believe) did not introduce himself either--just read off from his lab coat. Started throwing acronyms and abbreviations about the test that he was going to do..he didnt even know what they meant..when I asked him what OCT meant. They dilated my pupils without even telling me!! I was so upset. Dont come to this place if you can avoid it at all cost! ewwww read more

I'm kind of shocked at the one star reviews. Big deal, so there's a wait. This happens at all Dr's offices. I only waited 45 minutes. The staff was very pleasant, and Dr Martin was awesome. He was thorough and answered all of my questions. read more

I have been going to Dr Martin in Diamond Bar for several years and I always find complete satisfaction to all my needs check ups test and new glasses. I have been having Hong Tieu exclusively fit me with all my glasses and order prescriptions for lenses and special coatings. Hong has a real talent and skill set for finding out and ordering exactly what you need and what will work out best for you. For all future orders I will always be looking for Hong to take care of my glasses and will never look back. read more

Dr. Martin is the best!!! I worked for an Ophthalmologist 30 years ago and Dr Martin takes the time to listen!!! When it comes to your eyes, if it takes a long time to get into him obviously the patients LOVE HIM! I went to see Dr Martin when I had shingles in my eye in 2011, 12 weeks before I got married. He was always available when I called and all you people out there that "don't the the time for your eyes"...YOU NEED TO TAKE "ANOTHER LOOK"!!! I could have gone blind and I was only 47 at the time. AND NO signs of any shingles exists 3 1/2 years later!! A BIG 5 STARS TO THE DR. MARTIN AND HIS STAFF!!!! read more

Dr. Martin is a good doctor BUT the length of time that it takes to actually see him is RIDICULOUS! Every time we come back for routine checkup we have to wait at least 1 hour or more before we are seen. Why make appointment when you can't follow through with it? Our last appointment was for 3:20 and we were not seen by the doctor till 5:20. TWO hours before we saw the doctor. Unless you are retired or have absolutely nothing in your life that you need to get to, then come see him. Otherwise, I suggest looking for a different ophthalmologist. read more