I have been a patient of Dr. Wayne Martin for a number of years. The professional manner and care received can only be described as excellent. Dr. Martin has many patients. A visit to his office means you will have to wait a bit. The reason for this is once you are in the examining room, you will receive a meticulous examination of your eyes. All who go there are sure to receive the necessary care needed to protect a most important function of your life -sight. Besides the examination every patient receives information about their condition, the care and treatment needed and all leave satisfied that they have received excellent care. Sight is one of the most precious gifts of life. No one wants to lose this gift. Dr. Martin helps his patients to preserve this gift. Those who are his patients know they will always receive excellent care. I highly recommend him. Kathie C. read more

Dr. Sergio Ortiz OD was incredibly rude and disrespectful. Dr. Ortiz ought to redefine his work ethic and treatment of others. The diamond bar location has been exceptional in service and treatment. I highly recommend Dr. Martin with his professionalism and care. It's unfortunate that Dr. Ortiz is to be associated with this practice. read more

Bad, bad!! They dont care about your app time at all! After waiting 30min in the office, I asked office receptionist, and they said I need to wait 30 min more without any reasonable reasons. They just saying if i go to other eye doctors, I need to wait like this!! So inconvenient. To make appt, waited for couple of wks, and even in the office for nothing!!! I've been waiting for more than 1 hour .....ridiculous!! If possible, I dont want to come back at all!! read more

Dr Martin is a great ophthalmologist, and he cares about his patients. I would recommend him100%. His support team are very pleasant and helpful. read more

If I could give them ZERO STARS I would!!! We had an 8 am appointment. One of the back office guys came up and said the receptionist was running late...that was 8:15. At 8:53 the receptionist finally walked in, carrying balloons. Was there a rush to help patients waiting...no. Was there an apology...no. I'm sorry my fathers appointment got in the way of her needing to stop and buy balloons somewhere. Oh and they took the people with the 8:15 back before us with an 8:00 am appointment. read more

If I can give his office less than 0 , I would. Very bad and unprofessional staff. Appointment will be given with doctor Martin and it will be in the next month or so unless you going to pay out of pocket you will be priority!!! Not just this you find out you are going seen another doctor not dr Martin! if you don't like it just leave or go to ... Beside, do not expect less than 1 hour wait !! They are very rude and careless about how you feel and this office is been the same for years. No improvement. Unfortunately because of insurance sometimes you are forced to see him with no alternative This is office is well known in our community and in my neighborhood where I live with their worse service ever. It seems like the doctor doesn't care about his office reputation and he may be hiring the cheapest staff which they know nothing about how to handle patients ( very bad management)Or he became rich enough not to consider his patients otherwise he would of took an action with his staff over the last 7 -10 years. Please read more about this office before you schedule appointment. read more

I have been seeing Dr. Martin for the last decade. He has a stellar reputation and when the time comes (I am white knuckling my final months of my 50's) I will entrust him with my cataract surgery. He is straight forward and extremely knowledgeable.. This is an Ophthalmologist for life. So very glad I found him. read more

I have been Dr. Martin's patient for 20 years now, the first time I walked in to his office my vision was in very rough shape and getting worse quickly. I started out living in Ontario, but for the last 10 years I've driven myself 300 miles each way from Arizona to see him every 5 months and he's worth it. Had I never been referred to Dr. Martin I doubt I would still be able to see anything. Dr. Martin and his staff are the epitome of professionalism, they are also human beings that understand and will do everything in their power to get you on the road to recovery as fast as possible. Dr. Martin started out as my eye doctor, but somewhere over the 20 years he became a friend. If you're looking for the best in the business then Dr. Martin is it. read more

Love this place! Because of Dr. Wayne Martin I can see again. He is very nice and thorough. His office manager Diana is amazing! The way they treated me with care and concern is unmatched. Thank you Dr. Martin and to all the staff (especially Diana) for giving me my life back. read more

WORST OFFICE STAFF & MANAGER Office staff arranged my mother-in-law to see Dr. Warner for her sagging eye lid. After 2 appointments for initial consultation and testing, the office found out that Dr. Warner did not belong to the HMO medical group. So they called to give us an appointment to see another doctor in UCLA which is 1:15 driving without traffic, upward 2 to 2 1/2 hours with morning commute. Diana the office manager did not explain why they rescheduled my mom and of course did not offer any form of apology. When I told her that we did not want to drive out to Pasadena, then she immediately found a doctor in our city instead. When I expressed my dissatisfaction of the office error, she was very rude and said that what else her office could have done. She could train her staff better and not cause my 83 years old mother to go to their office twice in last 2 months for nothing. In addition, they entered incorrect birthdate into computer and it took me twice to have it finally fixed. They even got an approval from the medical group for cataract surgery when in fact my mother did not need one. read more

Wayne I hope you read this your billing department really sucks. It's taken your billing department 6 months to send a statement to me and when i had questions about the statement i was treated very rudely by your staff. I think you need to talk with your staff about how to get bills out in a timely matter and how to treat a customer on both accounts he did a very bad job read more

Waiting for 2 hours for an appt you booked 3 weeks in advance is stupid. Go to Walmart optometry in Glendora or any Walmart for that matter. You'll have a better experience. Deserves no stars read more

Horrible place! I had a n appointment at 330 and got seen at 530. The doctors are rude and unprofessional. The waiting room is ugly and outdated with the smells of urine a nd farts...its just horrible! dont go if u can go somewhere else! read more

This doctor is great and very patient and caring. He does tend to run a little behind schedule (I think it's because his office staff is not on top of things) but he is totally worth the time!!! read more

Dr. Martin is a great doctor. He truly has a heart for his patients. My mother in law and my husband both go to him. They both have nothing but good things to say about him. It's nice to have a doctor respond to you when you have an emergency instead of having to go to urgent care or the emergency room where they know nothing about you. read more

Dr Martin is an excellent eye doctor. Very personable and friendly, yet totally professional. I always enjoy our conversations. The office is busy and I have had some long waits, so I think they need better chairs. I also like the optometrist Dr. Nguyen and the technical assistant, Hong. Hong always makes sure I get exactly the glasses I need and can afford with my vision insurance. She is always a pleasure to work with to get all the loose ends tied up. read more

Dr. Martin is a great doctor and cares about his patients. He is worth waiting for if you have patience. The manner in which he diagnosed my particular issue was professional and made me feel better about the healing process. On the front desk side, I felt like I was an inconvenience to the girl at the front window who displayed a high level of indifference. I miss the days when the medical staff would treat you like you were family and actually cared about you. read more

If I can rate this office a zero I will. My parent has an appointment at 3:30 pm and they waited 2 1/2 hours to be seated inside the waiting room and it's already 6:05 pm and they still have not been seen by the doctor. This is unacceptable. Just because most of the patients are older people who are on Medicare the staff don't care if they let them wait. This is the worst office. The staff always overbooked. Don't they think that this people have nothing else to do but wait, what about the other people who don't have a ride. I wonder if the doctor even care. read more

Dr. Martin and his staff were extremely professional and helpful. I spend less than 1 hour in his office, which included filling out new patient forms, waiting time, examination and explanation of treatment. read more

Dr Martin is a charming and professional Doctor. I always enjoy our talks and appreciate his careful diagnoses. The wait is pretty long, usually about an hour or more to get in. This seems like an overbooking problem, but if you're good, people will wait and wait to see you. If only the waiting room was more comfortable. The onsite optometrist is also very good and I would like to give a special thumbs up to the professional registered optician Hong Tieu, who makes sure you get fitted correctly and gives great advice about the best choices for frames and lenses. I really trust her opinion. Not only is she a sweetheart, she is also incredibly helpful and knowledgeable. read more

Dr. Martin is the best doctor I've come across. Thank you Staff too.

Just went to Dr. Wayne Martin for the second time and still wasn't able to see him. The front desk had me wait over an hour and 15 minutes both times and I got frustrated and left. This was all at the Chino office. They schedule you there for certain time and you can be certain you won't get in there for at least an hour and a half from your scheduled appointment. The front desk doesn't seem to care whether they're running behind or not. Twice now I've never even seen the doctor. I've never been so aggravated . What a waste of my time I will never go back there. customer satisfaction is not very important to them read more

I didn't really care for him his name was doctor Ortiz he was telling me that I should never take my son to his regular doctor well u need a referral from Ur doctor to see a speacilist he had allergic reaction to some drops my son was telling him he can't see with or without his glasses and he didn't want to hear it I would never take my kids back here it was a waste of time to go there it didn't resolve anything taking him back to his optometrist at chino optometry read more

Bad bad experience! Don't come here if you just want to get your eye exam! What a waste of time. Waited 1hour to see the doctor then if you want eye glasses, you have to wait another 30mim to just get the eye glasses. Don't go there! read more

This post is to recognize, Hong, (optician), she is a true professional with great humor. I just picked up my glasses today. Ms Hong explained the new RX, and all related details. I am a former Special investigator with the State Medical Board. I would always explain to the "professionals", communication and creating a comfort zone with the patient is the foundation to effective health care. . Al R read more

Recently visited Dr. Martin's office through my physician Dr. Michael Deanda for my annual eye exam. I was very impressed with the onsite optometrist Hong Tieu and her sister Julie's attentiveness, attention to details, care about what I'm looking for and answering my concerns in a professional manner. It's very challenging now-a-days to find any service businesses to show their prime interest in their clients, pay attention to understand what they need, and provided with outstanding customer service also deliver the merchandise on time. read more

I visited Doctor Martin office in Diamond bar, ca, few months ago. He did surgery on my left eye now I can see without the eye glasses, I am very very happy with the result. The doctor and his staff angels from haven, I would not dream for better result ever. I recommend him 110%. Thank you very much Doctor Martin for your service. read more

Dr is really nice and knows his stuff but wait time is really ridiculous. Minimum two hour wait!!!

I have been seeing Dr. Martin in the Diamond Bar office for 14 years. He has done cataract surgery on both of my eyes. I am retired now and yes it Is a wait to see him but I would not change doctors because of this. He gives you his time, and explains things in detail. I live in La Verne and could go to someone locally but as long as I can drive I will be going to Dr. Martin. I try to arrive a little early because finding a parking spot can be dicey. Dr. Martin is a wonderful and caring doctor, always very professional. When my husband was alive, he always said he didn't care what insurance we had but he was not giving up Dr. Martin. He is the best!!!! read more

Dr. Martin is a thorough and honest doctor. His ability to connect with his patients is a well earned reputation. Waiting for a doctor is unpleasant but very common. I would willingly take waiting for a very good doctor rather than getting in quickly with one not as talented. The lack of patience should be considered in the negative reviews. I find it hard to believe you will find a better doctor. read more

I had been taking both my parents to the Diamond Bar office for years because my mother was happy with Dr. Martin but his staff over books every appointment and I mean every appointment. They don't care if they have an elderly person waiting over an hour and a half for a scheduled appt. We don't have anything negative to say about the doctors other then they should be more in control of how their staff treats the patients. I know it's about how many patients you can see in a day to make money from the insurance but it shouldn't be at the expense of the patient. I finally changed to Dr. Dudeja in La Habra and we are very happy. read more

Awful! I have waited anywhere from 45 minutes to 2 HOURS for an appointment. The office staff is rude. I was charged $100 for an appointment where I wasn't even looked at. I had a failed surgery there that I had to go to another doctor to get fixed. The list goes on... read more

Dr. Martin himself is a great Doctor. He knows his stuff, he is friendly and will spend time with you in the room. After being annoyed with the wait time, I understood why there was a wait. He spends time with his patients. He is honestly, worth the wait. read more

Dr. Martin is very caring and an excellent opthamologist. The wait is pretty standard and comparable to the time spent in other doctor office waiting rooms. I had to wait a hour to see him, but the quality of care is well worth your time. He goes the extra mile to make sure your eyes stay healthy. I trust him and highly recommend him! read more

The Doctor is fine, but the waiting time was so long and the discussion was so brief.