What an incredible dealership!!! Called them the night before, the first quote they gave me was $20 & 3 mo less than my local dealer. Next morning I gave them a call that I was on my way, by the time I got there, the car was already in the wash bay getting prepped!!! Ask for Paul L for a 5-Star sales experience!!! read more

BAIT AND SWITCH. All the listed prices outside for used vehicles are 10-20% below what they will try to get you to pay. They tell you this after you've spent time test driving - and are sitting down to work out buying the car. Not to mention the sales staff is incredibly slow, inept, and unfriendly. All the cars we tried on the lot had dead batteries - and required charging. A sad sad place. Go anywhere else. read more

I had such an amazing experience buying my first car ever at Wayne Mazda. Paul was my salesman and his service was absolutely incredible. It took me almost a month to complete my payment yet he was so patient the whole time. He made sure I understood everything I needed to know and provided great service over all. If you're ever looking for a Mazda at Wayne, Paul Lepasana is your guy!!! read more

Just leased a 2016 Mazda CX-5 GT from Wayne Mazda and my experience was stellar. Super friendly and diligent service, including sales representatives Ash Choudhury and Christina Zaragoza. They made closing this deal a pleasant and stress-free experience. Wayne Mazda beat the price of 5 different Mazda dealers I spoke to. Would highly recommend this dealership. read more

Rafael was hands down the best salesman. He did an amazing job with us and got us the deal we were looking for. We would definitely recommend to anyone! Ask for Ralph and Greg in finance! read more

Possibly the worst experience I've ever had with a car dealer. Their people lack honesty and integrity. We bought 2 cars from them at the same time one for my family and one for my elderly parents. I asked the sales person to make sure that their management doesn't sell my elderly parents anything additional that they don't need the day they picked up their car - because I was not going to be there with them. Guess what, my parents came home with the car and all kinds of extra insurance like "Tire Insurance." In another situation where we brought in the car for repair, they promised to reimburse us for the rental car because they ran out of rental cars. "We'll cut the check in 2 weeks," they said. It's been 2 months and 8 phone calls later and, guess what, nothing. I have several more examples, but I will spare you the details...just be very, very weary when dealing with them, if not all together avoid Wayne Mazda. read more

Just made a yelp account to review. Shame on me for not reading the lease contract. Leased a mazda from here last year. After 2 hours of negotiation, and waiting another hour and half just waiting to talk to the finance guy to sign the contract (which I think the wait was intentional as I went in few hours before closing and there was nobody else but me there) I got tired and just signed everything. Here's the damage I found out reading the lease contract today. 1. None of the negotiations we agreed upon was ever reflected on the contract. The guy I worked with was pretty accommodating and nice to work with and I appreciated that, but once I was transferred into separate room to meet the finance director, everything we agreed upon was gone. 2. Despite the negotiation process in which I asked for ALL the related fees, the $300 window VIN etching fee was never mentioned right before signing. It says optional on the contract but they use the excuse: it's already etched so I have to pay for it no matter what. Keep in mind actual etching fee is probably ~$20 3. They make you sign arbitration agreement. Of course almost 90% is my fault for spending so much time on negotiating but not taking a look at the contract carefully. My experience seems to be aligned with a lot of reviewers here but if you avoid all the unnecessary fees, have them honor your negotiations, and carefully review your contract before signing (they may push you and seem impatient), I think you can get an okay deal here compared to other dealerships. I'm not giving it a low star rating because I had to pay more, but because I feel scammed and feel that it was unethical. read more

Misael helped me find a car I love at a price I can afford

James Vrindren is incredibly helpful. He made the first time car buying process easy. Definitely a try.

This review had to be edited due to unprofessional service! Do not buy a car from here. Certified preowned for them means you will get a car that doesn't work. And then you will be in dealer constantly fixing big parts. They are selling expensive lemons. And want you to be stuck with: first brakes, then bolt joints, then axel, differentials etc.... what in the world and on top of that making payments. DO NOT BUY FROM HERE OR YOU WILL BE DISAPPOINTED. read more

Guys just "DON'T BELIEVE GOOGLE REVIEWS" By looking at the google reviews I rang them for a price match for the original quote which i already had and the lady said she will beat the price by $300 for sure and asked me to come down. I went there today thinking of driving the car home today. They promised they will beat the price by $300, Before i presented the quote which i have his drive away pricing was MSRP + etch fee + doc fee + sales tax + DMV. After I showed the quote, they started behaving like they are the only one who gives the best price in USA else all the dealers are fake. The guy went to talk to his sales manager, i don't think he spoke to some one but came back with a price saying that this is the best price that any dealer can give. Funny thing is he is not even near the quote which normally i have. He reduced the price by $1000 of their showroom MSRP and added dealer fee + etch fee + doc fee + interior protection fee + sales tax + DMV. I asked him whats Interior protection fee(499) & dealer fee (499) that you added "he said interior protection package it will protect from dust scratches", I said i don't need it "he was like sorry its mandatory and you are getting discount" Whats dealer fee "he said its like freight" i asked whats ETCH "he was saying its also a dealer fee on car window sticker" They are just playing around with customers, just trying to attract people by saying all false things making them to step in to the store and wasting time. I mentioned that the sales lady said they will beat the price by $300 and sent me a confirmation email if quote is real from other dealer. Their sales manager is saying the quote is not legit, even though the quote has dealer name, phone number, all the details I submitted email quote and paper quote and asked their manager to call to the dealer and verify but hesitated to do that. They are just Lier's and trying to escape. Don't know how to do business with people. read more

Had a great car buying experience at Wayne Mazda salesman Jaquis Saylor was very patient and professional walked in at six and drove home at nine however the finance dept did try to play games with the numbers read more

I did not purchase my CX-5 here so I can't really comment on the sales portion. I am, however, using this dealer for all of my services. Nice, clean place to wait, even provide coffee/tea/cookies and laptops to use while you wait. I went on a Saturday and it was busy, but the staff was efficient and friendly. I pulled in and a tech greeted me and took my car. He gave me the paperwork and walked me inside and introduced me top the man who would handle the rest of the process. They provided a time estimate and the experience was good. Much better service than Lodi. read more

STAY AWAY FROM THIS DEALERSHIP. THEY PRACTICE "BAIT AND SWITCH" AND PREY ON "UNEDUCATED CONSUMERS" This place is probably the WORST PLACE TO BUY A CAR IN THE USA. They make the corner lot, small time crooks look like saints. Shame on them as they are a MAZDA dealer. For their used cars, they advertize pRIces that are WELL below the price of the car and when you make the effort to get there, test drive the car they then tell you all the work they did to the car, which you then think is wonderful. Next part of the process is to discuss the price and this is when you are advised that all the wonderful restoration work cost will be added to the price of the car. OUTRAGEOUS!!!! Not only that, the restoration cost on the car that I looked was shown (on the receipt from the "Restoration Company") was about $1,800 which was added to the cost of the car. The real value of the work was about $750 so they are also tryng to rip you off for that. Upon complaining about it, it was immediately cut in half - what does that tell you? Then you get the "glass etching fee" which is totally fake. Then to cap it all, was told that they are still the cheapest in the market - SO WHY NOT PRICE THE CAR AT THAT TOTAL PRICE TO BEGIN WITH????? CANNOT REPEAT ENOUGH -STAY AWAY. These reviews date back several years and complaints go back several years. BE WARNED. on TOP OF ALL THAT, THE DO A BAIT AND SWITCH WHEN YOU ASK TO SEE THE MANAGER. One guy said he wasn't the manager, then I ask someone else and he told me he was. Then the second guy said, oh yes, I am the manger. DISGUSTING. Next, I will follow up with BBB and Mazda headquarters. read more

If I could give 0 stars, I would. DO NOT WASTE your GAS MONEY driving here like I did. My first time buying a car at a dealership, and I fell for their old tricks. I was instant messaging a particular employee about a specific car I wanted to see a week ahead of time. we were messsaging back and forth for days, even the night before and the morning of....and GUESS WHAT! The specific car I wanted to see was NOT THERE!!!! I was so pissed, as I made it clear to them days before that I live over an hour away, and they knew I was coming today, even emailing me last night and this morning, and the car was not there. I walked out. DO NOT GO HERE! We need more Mazda dealerships here in NJ, because this one is ridiculous. What a shame for Mazda, losing all the sales they could have made for their old-fashioned car salesperson games!!! read more

I needed to have the airbag recall fixed on my 08 Mazda 6. I had previously been to the other dealership on rt 17 where they tried to haggle me for everything. The guy at the counter asked if I wanted anything extra and I said no and the car was ready earlier than the estimated time. Overall very good experience. read more

The dealership failed to file my registration in a timely manner resulting in me receiving 2 suspension notices on my license and registration from NY State DMV. We kept getting the run around from the branch and sales managers regarding the status of the registration. I sent numerous emails for status updates as well as speaking to the DMV and my insurance company.They finally informed the NY DMV the day before we went on vacation and needed the car. We drove the car with expired temporary plates (against the recommendation of the NY DMV) the day before we left for vacation to pick up the registration card (and floor mats they owed us) from the dealership. I cannot find enough words to describe the extremely horrible experience we endured after buying the car. I have no plans to ever visit this dealership again. read more

A terrible place to buy a car!! My experience was terrible. The sales person Stephen I felt took advantage because I was a woman and did not know too much. Sold me the only car we I looked at and when I asked him, he said only one they had in black! Gee funny their website has many more in black and Grand Touring which I only got Touring and the price he quoted me, he charged me more after I finally read the papers!! They came highly recommended; however they stink and I and the people who recommended this place never again!!! read more

Recently traded in my '07 BMW 3 series for a Certified Preowned '14 Mazda6 and I was taken care of very well here. Mike Dispenza was my sales advisor and he worked hard to get me the car I wanted at a price that fit my budget. The showroom is large, clean, and modern and they have a huge inventory of new and used cars. The service department is currently installing my navigation and they were able to get the parts in a timely fashion. Very pleased with my purchase and I wouldn't hesitate referring my friends and family here when in the market for a new car. read more

Jose Rodriguez was awesome and very helpful, he had a lot of patience and accommodated our needs. Phil was also very helpful. Great dealership. read more

I had a very pleasant experience purchasing my new 2017 Mazda CX-5 at Wayne Mazda. Christian Och was my salesman. He was impeccably kind, knowledgeable, and helped me through the tedious process of purchasing my new car. He was basically at my beckon call with regard to my questions and needs being met. I've purchased previously at another Mazda dealership, and was not satisfied with there. I only hope & pray that my future experiences with their service department is as pain free. EA read more

I really had a pleasant experience here. Salesman Michael Ibrahim helped me. No push, everything about money displayed on the plate, good service. We bought our car without going to other dealers. Save a lof time and efforts. read more

My husband and I worked with Paul, who contributed to a refreshingly comfortable car buying experience for us. Coming from Brooklyn, we haven't needed a car for many years. From start to finish, Paul was incredibly helpful, knowledgeable and most importantly, not pushy. He worked with us to get us to our number, and we walked away incredibly satisfied customers! One thing to know before you go -- if you are planning on driving away with a car, like anywhere else, be prepared to be in the dealership for upwards of 4 hours. It's a long (but fruitful!) process. read more

I am very happy and satisfied with the ease of leasing my third Mazda from Ash Choudhury. He was so knowledgeable, helpful and very friendly. Making a decision to get a car can be so stressful however, with Ash it was painless. Thanks again for helping me make the best choice for me. read more

Traded in my Lexus IS250 for a brand new Mazda 3 and LOVE it!! Thank you Mike Burke and Wayne Mazda - you made the whole process smooth and easy. Great experience. read more

Unfortunately 2018 was not as stellar as my last experience with Wayne Mazda in 2015. We needed to turn in our Mazda 3 as the lease was over. We looked at the CX3 and my daughter liked the vehicle. We had been researching and looking for vehicles for about 2 months. When we turned in the car we got numbers from our salesman that fit into our daughters budget. We did not have time to do the deal that day as we were traveling for vacation early the next day. We came back when we returned as promised and discussed to be presented with different numbers. When the sales manager came over to discuss with us, he asked "if I got any of the numbers in writing." Of course I did not. I had a great experience in 2015 and had a great experience with the salesman Jaquis Saylor. I did not feel I needed to do that (my mistake never to happen again). I don't fault the sales person but do feel the institution should follow through with numbers as discussed by their sales team. Buying or leasing a car is not a pleasant experience, specifically if you feel you are not getting an honest deal or experience. I am a Director of Customer Service and work hard to delight and impress our customers every day. I will not be a future customer with this dealership and will also not recommend. I will share my experience though any time I can. read more

I don't even want to give them a star. They are liars and inconsiderate sales people. If you buy a car from then take it to another Mazda for service cause they will tell you what your car really needs. Over charged me and messed up my paperwork. Let me mention I have my car for a month and I have been in the service dept twice. Worst service I will never go back read more

This place is the worst! They create false vehicle history reports.

Had an appointment for just an oil change and no where on the website when I made the appointment did it say it would take more than 30 minutes plus not when I selected the time did a loner option appear . The definition of rental means you have to pay vs not pay. read more

Looking to lease a car, I had made many phone calls to different Mazda dealerships and came to Wayne Mazda due to the location proximity to my home & a promise of a great deal. I met with Mike I. who was very amicable and worked with my budget. The finance manager Mike Z. was equally kind and professional. Great inventory of cars and was a quick process! Happy to be driving my new CX-5. read more

I agree with most of the the reviews. If you plan on purchasing a car from Wayne Mazda, they're going to nickel and dime for you for several hundreds of dollars. The facility is nice, the service department waiting area is spacious, but they charge you nearly three or four times as much to get a part replaced and that's not including labor costs. Avoid purchasing a CX7. I have one with less than 20K miles and the turbo went out, which was replaced under warranty and recently, I started experiencing burning smoke coming in through the AC vents. Older models have experienced AC compressor failures resulting in fires. read more

There is a reason that other reviewers are rating Wayne Mazda with one star otherwise know as EEK. They have to be hands down the worst dealership for any car manufacturer. Somehow in the Wayne Mazda universe (Wayne's World) of car selling they can take a stickered price for a 2010 Mazda 3 i touring with under 40 k for $11,995 and using their skills of alchemy come up with a final sticker price of 17,500 K with all taxes and fees. From my experience they are deceitful and unprofessional. read more

I'm sad to see some of these bad reviews, I didn't experience anything bad at all! I had the pleasure of talking to rob, he's a mechanic there and he gave me some insight on how they run and what to expect. I've never owned a brand new car before, and I'm glad I did decide to get one. Mike sold me a Mazda 2. Its practical and will give my beloved jeep a break. The Mazda is small, AWESOME on gas, has enough pickup for its size to keep up with traffic even on steep hills, and is adorable. (Never thought I'd love a little car being a jeep driver for ten+ years.) I put 260 miles on it before needing gas. In. Love. Everyone was kind and spoke to you like a human, not like a customer with a credit card. It long way being in service industry myself. Dontworry about those bad reviews people, just ask the right questions. read more

Jenna was awesome!! She was so helpful with buying our third car from Mazda. She was knowledgeable, professional and got us the deal we were looking for . We are once again satisfied customers.. thank you read more

10 years ago I stepped into Wayne Mazda with my father ready for my first new car/lease! Well I'm happy to say that I'm STILL coming here for my leases and I still work with the same salesman, Manny Navaro. Since day one I've felt comfortable working with him, and could definitely trust him! The dealership is always so clean, friendly and professional! I wouldn't go anywhere else, or see anyone other than Manny to help me pick out my next new lease or a new car! I highly recommend Wayne Mazda and ABSOLUTELY think you should ask for Manny Navaro when you go! read more

I highly recommend Wayne Mazda! We worked with Paul L, the best salesman we've ever worked with to buy a new CX-5! It was an easy experience with him, and he was extremely knowledgeable! The car has every single thing I was looking for and he knew how to point us in the right direction. My trade in was not the greatest, but Shawn also worked with us to help maximize our trade in and they both worked well together to get us into our price range. We will definitely keep working with them in the future! read more

I have recently been car shopping and had the pleasure to work with manny as my sales associate. He did not pressure me at all. He gave me great prices for the cx5 and although I haven't made up my mind yet I would certainly go back to him in the future. Great service. read more

The finance manager ALI FIROZVI. was very rude beyond belief I would never imagine someone that is going to receive business from a customer would be so rude condescending, telling me that I couldn't get approves even though my credit score is a 800 and I make over $100k a year and I had to take the wheel and tire warranty to protect myself and that was the only way to get approved to get a CX-5. Also on top of that when I settled on the deal from my sales person its was $325 and I get into the finance office ready to take my car home my payment is $519 how does that work??? Unbelievable but of coarse that always happen here I should have looked at the reviews from google mind you and also the reviews on yelp terrible service all though my sales person that will be not be named to keep his great service from being shamed from this so called finance manager taking advantage of everyone that sets foot into this dealership. read more

Despite some of the negative reviews I see, I've never had a problem. In fact, their service has been nothing but friendly and helpful every time. I've never bought a car here, just had service, but it was always very well done and the service rep Alex was always very courteous and helpful. read more

I would advise not doing business with them. I visited them today looking to see if I can negotiate the price a little more for the 2017 CX-5. I was taken upstairs by the sales, Manny Navarro, who asked me basic questions of what I wanted and price that I'm looking at and etc. I told him I would not be closing a deal today, but would like to get a price offer so I may further discuss with my family. After that, he went outside to check my trade-in vehicle and came back with the sales manager. 1) I was greeted by the sales manager and the first sentence he says is "I'm sorry that we couldn't make a deal today." I waited for him to start drilling into payments and negotiation on prices but he did not. So I asked him what's the deal. He told me to "go back and bring someone who can make a decision." He didn't even want to bother talking about my trade-in price or purchase price, and treated me like a child. Very condescending and unprofessional. I immediately got annoyed by this and spoke up. I told him that "you're telling me to go home? and not even going to talk to me about prices?" He told me that I was getting mad and that I was getting mad at the wrong person. NO, I was not getting mad at the wrong person because you, the sales manager, decided to treat me like a child and told me to go home based on the fact that I looked young and was unwilling to make a decision until I discuss with my family (I even told them that I would be able to close the deal the next day if it was good enough). 2) He stated that the internet price I got was the final number and that it was non-negotiable. When I told him, I got the internet quote and came here because the lady told me on the phone that you may be able to make a better deal if I came in to negotiate. The manager immediately answered "Who told you that? You should've just called for the price." I was infuriated at this point as his unwillingness to negotiate and condescending attitude all came into play. He then asked me what I was looking for in terms of pricing, and I told him that I had already told Manny my expected monthly payments and he can just do a calculation on it to see where he needs to be. He answered "no, I cannot do the calculation." 3) When I asked the him about my trade-in, he gave me the 'are you serious' attitude and told me that my trade-in was not worth the price I'm looking for and told me it was a couple thousands less than what I'm asking for. I told him another Mazda place had already offered an amount in that range, and he seemed astounded by that statement. I did not try to upsell my car; I was asking for the approximate KBB trade-in fair value. 3) I finally told him that I just needed a good price and wanted to know what he's going to offer. He ended up offering the trade-in value in the range that I was looking for and told me that the internet price cannot be further reduced. This has been a terrible and frustrating experience and people should avoid them at all cost as they automatically feel like you're wasting their time if you aren't going to make the final decision right there and then. They even went to the length of not willing to communicate as a tactic. I can only say that the time I spent driving there was not worth it and then being told that there was no negotiation in pricing and being told "to go home". This is by far the worse sales manager I have ever met. He treated me like a child because I told them I needed to discuss the final decision with my family. Do yourself a favor and don't visit them. read more