So I'm changing my review to be a compromise 3 stars... 5 for the sales department, 4-5 for the mechanics, and 1 (at best) for the service department clerks. Free oil changes were a part of my lease so I have been going back, but I am considering paying for them elsewhere so as not to deal with the counter staff in the service area. Some of the service clerks are rude, condescending, and outright nasty. Although I have had one or two good experiences with them, the recent treatment I have received from some of the young women working there has completely put me off of going back there. Loaner cars are not available for a month, and requests for them are often ignored. Failure to be less than perfect in the maintenance of one's vehicle, while not ideal, is not a sin worthy of being chastised. They should be ashamed of how they treat people. read more

I WISH IF THERE IS NO STARS AT ALL BECAUSE EVEN ONE STAR IS TO MUCH FOR THEM. AVOID THIS MFS SERVICE DEPARTMENT. Completely unprofessional, disgusting and disrespectful staff. Had my vehicle there after i lost my key and already went and paid $1200 and bought a key then left it in hold over there because I wanted two sets of keys after they told me it will be ready in maximum one week and they will call me but they never did then i towed my car over there after i made an appointment finally to program the keys after they told me that the system showed that i have one key on hold already and the other one will be ready soon then they told me that the car will be ready by 8 pm I waited and waited but no one cared to call then second day i called and after they ignored me for hours and hang up the phone several times on me they told me that there is no key for me over there even i paid and it was in hold the key suddenly disappeared for sure they gave it to someone else maybe someone they know or sexy woman someone wanted to hook her up over there you can really predict that these kind of scams can do anything, for over 2 months i call every single day and the service department ignored my calls and ignored my emails for weeks and those disgusting, disrespectful staff and management still ignoring my calls and hang up on me when they hear my name . When I finally did get an assistant manager on the phone, I only got non-answers and assurances that he would help and call back but never got a response. I had to get Hyundai Customer Care and the corporate involved to file a fraud case against them but I still have no explanation on why they dragged their feet for weeks and ignored my emails and calls. Never, ever coming to this disgusting dealership (or their affiliates) ever again and will be telling my friends and family to avoid at all costs. read more

Bad business practice , how can i call and ask for a tire to be replaced or fixed , and you say the next appt is a month away . And then say to call another dealership ?? Yes i did an they helped asap even though i had to wait they did it . read more

Please stay away from this business. I have been waiting over 3 months for my hyundai to be repaired. The part was backordered for some time due to covid which is understandable in these times. When they were finished I noticed new dents on the car to which they adamantly stated it was already there. After they reviewed their tapes which had shown there fault they then reluctantly repaired my vehicle. After this was done they washed my car with the hatch unlocked which damaged my car again. Still in limbo with this place. I will be calling corporate and reaching out to the BBB to hold them accountable. read more

I don't know what people have experienced when they have leased cars but we bought a new car from the lot at Wayne Mazda with a salesman named Juan. He was very very easy to deal with and couldn't possibly be more pleasant. The whole procedure did take a long time but we felt that the trade-in they gave us on our other car was very fair and we did not mind the wait. We probably would have appreciated a larger waiting area because there were not enough seats for everyone there. I would recommend if you are buying a Mazda to deal with Juan. You will definitely like him. I read more

I recently leased a Mazda 3 from Wayne Mazda and had a very positive experience. I had searched for weeks fo a particular car and color, and when I found it there I was able to do the entire transaction over the phone. my salesperson, William Novoa, was very efficient and easy to deal with. when I went to pick up my car, the process was quick and simple. I would recommend this business. read more

Not sure why my review is not showing up on Google, seems fishy. Came for oil change, rotation, 5k mile checkup and was fine but took awhile. Daniel seems good and professional. Initially came for a high pitch noise as well, however, it was written off as due to my oem window visors. Yeah right, most likely not because the sound is coming from below and I wanted further diagnosis. Even provided video with audio for proof. I suspect they didn't even listen to the video. What a joke Went on a test drive with Nick who was gaslighting me how it was the visors, and even made a ridiculous claim how they're less aerodynamic because they're flat. Gotta say that was a new one, I knew he was full of it. When all was done another guy basically told me the problem wasn't severe enough to warrant checking further and they couldn't replicate the issue. There we go, the truth... they won't check it more bc it's not a big issue to them. I don't appreciate being gaslit, given the run around and not taken seriously. Huge waste of time while trying to make me look like an idiot. Noise is still there, but changed a bit due to the rotation. Don't go here. TLDR; don't go to their service, my issue wasn't taken seriously and they'll probably waste your time and gaslight UPDATE: Took off visors, the high pitched noise is still there read more

Worst service from a dealership I have ever experienced. Especially from Mike Z the finance manager. When I bought my car he took advantage of my mother and I & scammed us into paying $4,000 of warrantee packages. The prepaid service package that he sold to us was pointless because it was nearly impossible to get my first oil change with the dealership. Not to mentioned I ended up paying for it anyways. Also there are so many hidden rules with the warrantees that I did not know about and made my $4,000 package useless. Requesting a refund for this has not been easy because Mike has not responded to me. Mazda should probably hire more staff since he has always been "too busy" to speak with me. Following up 11 weeks later and still no refund. This is completely unprofessional!!!!! read more

Car shut down on road called them told me bring it in my wife told them what happened. Been there since Monday they Saif it was bary which I think was bull. Call me yesterday tell me it's done leave my job go there pay them. Then as I'm going to leave check engine light and Antioch break light are on. Go back in and tell guy he says can't be so I show him outside. Needless to say still there called them still waiting for updates some counter receptionist said they would call Mr back. I am gonna destroy this places reputation. Have a great day read more

Terrible bunch of crooks - they made a "little" math mistake on our lease and would not own up to - a year later not returning calls or emails - afraid to discuss because they're wrong - they absolutely have no decency. STAY AWAY read more

I wish there was an option to give more than 5 stars! My boyfriend and I had such a fantastic experience while working with Mo Thabata to lease a Mazda CX-5. He let us test drive several different cars and was very kind and patient with us. He answered all of our questions, walked us through every step of the process, and was extremely professional. We loved working with him so much that we brought my boyfriend's brother-in-law back the following weekend so he could work with Mo to lease a car as well. We love our new car and are so happy we found Wayne Mazda. read more

Sleaze, pure and simple. Advertised a car at a great price, test drove it, liked it, said, let's talk. First, their sales agent was a slob. He struck me as a kid that was drinking a bit much from the sleaze trough that the more senior people are feeding him in an ill-fitting suit. Second, their math was wayyy off. I told them to check the math, nope, here's the rub... 1. $800 vehicle etching fee!? Seriously? This can be done for $50 2. $1,000 fee to certify a car advertised as certified. Can we say false advertising? 3. A car advertised at $23k, they want $28 for out the door. A big NOPE on that one. Bottom line, stay in New York and don't bother with these sleaze bags! read more

Imagine a stereotypical dishonest car dealership with bait and switch and the terrible games that awful car dealers are known for. That's Wayne Mazda for you. The experience was so terrible that I've decided to take the time and write out the whole thing because if they really care about fixing the customer experience this might be helpful. Avoid this dealership if you have any sense of respect for yourself and value your time. My goal of getting a price quote and going down to the dealership with the money to pick up the car was met with bait and switch. The goal of the dealership is to get you in the door so they can play games. I initially used TrueCar to get a quote from various dealers for a new Mazda3 hatchback. Wayne Mazda was one of a couple to send quotes over. The goal was to get a price and go to the dealership with the funds and buy the car. I receieved a call from Linda who was nice over the phone and asked if I had any questions. I didn't at the time and said I'd e-mail her. The first sign that something is amiss is that all the e-mails are from the internet sales manager initially and no contact info for Linda. I called in to the dealer to ask for her e-mail and was given an rather long e-mail that was difficult to get over the phone. I decided to just email the internet manager for Linda's e-mail. Whoever manages the web services for the dealership needs to get fired. Linda's e-mail was formatted as FirstLast@waynemazdahyundai.cmdlr.com. They own the WayneMazda.com domain and other employees have regular e-mails there so I don't know why they don't use that. It's a poor business practice in this day and age. So here's the e-mail exchange and the initial frustration with their internet sales department: Me: Great speaking to you earlier. I wanted to let you know I'm interested in the 2017 Mazda3 5-Door Sport Automatic in Machine Gray Metallic. No additional options. No trade in vehicle and I plan on purchasing the car with cash. Linda: (Sends a link to their website with a quote that is below what other dealers quoted) Me: Can I have abreakdown of costs and what my out the door price would be? Linda: As you requested, your out the door price would be the price I previously emailed you from True Car, plus your state tax, state DMV and our $499 doc fee. When are you available to stop in? Me: A full out the door price breakdown would be helpful in comparing what other dealers have quoted me. Linda: In the past, I have found that most of my customers have a vehicle that they would like to trade-in towards the purchase of their next vehicle. Sometimes, the value of that trade-in vehicle can determine whether or not they are able to buy the vehicle they really want. (She totally ignores that I said I am not trading in a vehicle and looking back her e-mail is a bit condescending) Me: No trade in. Purchasing vehicle cash. Linda: Is there anything else I can send your way to help? Me: The only thing I've been asking for is a full out the door quote. This is increasingly frustrating that you've been unable to do that. If you can't send over a full quote this isn't going to work. Linda: I have provided all of the information that I can for you regarding the pricing on the Mazda3. If you would like to stop in we would be happy to discuss it further. This is the end of the e-mail exchange. At this point I'm just assuming she doesn't know how to work a calculator or use a spreadsheet to provide out the door quotes. Since they were offering such a competitive quote I decided to follow up in person about this because it seems they're not equipped to deal with internet sales. I scheduled an appointment for the next day to come in person. After I arrived I told the receptionist I was there to meet Linda. Linda came out and greeted me and said she'd set me up with her sales partner. Apparently she doesn't do any of the sales. I told the salesman my situation that I'm pressed for time. Essentially he breaks down the price and it's significantly higher than the price Linda quotes me. I ask why it's much higher and he said Linda included a bunch of discounts in which I don't qualify for. He admitted in a nice way that their internet sales is basically an entire bait and switch operation. There are also things in the internet quote that are not included in the price like nonsense "window etching fees". I was furious at this and told him that bait and switch was a terrible business practice and I did not want to deal with them at this point. I can't reward bad behavior. I ended up going to Ramsey Mazda after making a quick phone call and getting a straight answer on pricing before I set foot in the door. read more

Wayne Mazda - Wayne Mazda was so terrible I went to another dealer later in the day and got the car from them instead. - Car Dealers Near Me - Wayne, New Jersey

Amazing dealership. Very helpful sale associates and managers. I highly recommend this dealership

Expect to pay 20% or more of whatever price they advertised. They will try whatever it takes to make you buy a car once you're in the dealership. If they don't get the price they want, they'll treat you like garbage after your purchase. I just purchased a certified pre-owned from Wayne Mazda. The online price was $24,443. When I sat down with the sales rep., the final OTD price was almost $31,000. They added $2500 certification fee which is ridiculous, since it was advertised as certified car with the $24,443 price tag. On top of it the $799 documentation fee. After I refused to pay for their free lunch. We went back and forth; the manager also came. Finally, I agreed with the so-called final offer of $27,750. Don't think I got a good deal. My nightmare just started. When signing the paper, additional fee and insurance were added. The final price tag comes to $28,550. Then, I was told the car has only ONE key. The sales even rep asked, why do I need two keys? What kind of stupid question is that? Since I bought Extract insurance ($999) for key replacement. They would get a 2nd key for me. I had to leave the car with the dealership and go back the next day. Problem again, when I went back to pick up the car the next day, the front license plate frame is missing, and the new MAZDA OEM key fob blade inside the fob also missing. I texted and called and was told MAZDA OEM key fob doesn't include the physical key blade. Really!!??. Can anyone confirm that?? Now, they ignore my message. Maybe if I just paid whatever they asked for, I would not encounter all these problems. Good luck to all of you planning to buy a car from Wayne Mazda!!!!! read more

Went to Wayne Mazda for a scheduled "free" oil change for my 2019 Hyundai Tucson (they do service for Hyundai). After waiting 2 1/2 hours, I asked the guy at the service desk for a status. He checked with the service area and told me that the car would be ready "shortly". When I asked if they had even started the work, he said they had not. I told him to get me car so I could go somewhere else and not be jerked around. When my car was returned to me, I was told that I would get a "store credit" for my inconvenience. I don't even know what kind of credit they would give for a job that is supposed to be free. Everyone beware, "free" is not free at all - not when you waste 2 1/2 hours with nothing accomplished. I went to RT 23 auto mall and got the oil changed in 20 minutes. Of course, that was not free. Not wasting my time at Wayne Mazda for "free" oil changes ever again. Unfortunately, 0 stars is not an available rating so I had to give them 1 star. read more

I bought my car from Wayne Mazda and I've really never had a problem. I know car dealerships are often not a good experience. I've purchased two cars from Wayne Mazda and the salesmen have all been polite and not too pushy. They have let me leave without purchasing. They have also been able to get me what I want in a car. I've always left Mazda pleasantly happy. I've also gone to the service department. The service department staff is always friendly and they tell me what i need and don't push me to do any extra services to my car that I don't want to do. The car wash at the end is a plus. Also, despite when you call ahead they tell you it will be hours just for an oil change for a walk in, i've actually left in about an hour. Decent place. I'll be back for my next car. Mazda has never given me any issues. read more

I went into Wayne Mazda knowing exactly what I wanted, a black cx50 and Ash gave me exactly that! I was trading in a 2017 mazda that I still owed money on and I had so much anxiety because I wasn't sure how it worked and Ash seriously was so much help and walked me through the whole process. I've bought cars before and I have never had as great or easy experience with a dealership or sales man as I did here. I am a Mazda girl through and through and will only go here for now on 100000/10 experience! read more

Found a car we liked on the lot it was priced at 25,000. Once inside the car was suddenly worth 26,000. Then they had paper fee, "fees for mandatory etching, etc." "illegal not to include" extras. Long story short from 25,000 on the lot to 31,000. Needless to say, we were done. I don't know who falls for these lies now a days when a simple google search expose a liar. They're are extremely scammy. read more

The people at this Mazda dealership are so nice and helpful, unlike at the management at the Honda dealership down the road (our experience there was awful). The manager at Wayne Mazda, on the other hand, was awesome. Mark was his name. Really felt like he was listening to and advocating for us. They were willing to work with us and we are able to come to a deal! My wife and I are very happy with our experience at this dealership and would definitely come back. read more

At first, you'll like them. Until you have a problem with your car and you have to get them to fix it. The windshields on these 2016.5 CX-5 cars, they are crap and crack from nothing. Google it, so many people have the issue. Then they'll ask you to come in when the "corporate guy" is there. Which is like never. Then if you miss that they refuse to help you and make you go through corporate. Good luck with that, they'll just call the dealer who will then tell them you have a rock crack and not to cover it. I'll never go there again until it's time to hand them back the keys and go with another brand or dealer. Car drives great otherwise, but no trust in them... read more

Wayne Mazda - POS windshields crack from nothing, forums say SO many people having same issue... yet they won't cover it. Think twice before getting one! - Car Dealers Near Me - Wayne, New Jersey

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My new Mazda lease has been in shop 3 times in 4 months for transmission issues last experience they never called after having car for over a week I never got a update Or could I ever reach out to anyone NEVER AGAIN WILL I LEASE A MAZDA!!!! read more

On January 12, my wife and I drove my 2011 CX9 Touring to Wayne Mazda from whom I had purchased it in 2011. The trade-in was so low I asked why should I buy a $40,000 car if it does not retain value? The sales rep told me Mazdas depreciate like a Mitsubishi. Then the sales manager comes over and starts with "I hear we have a problem" in an annoyed tone. Then he said I should sell the car to someone else and come back to buy the new one. I said there is no problem and we walked out. We then drove home in a 2019 Honda Pilot. read more

Was trying to buy a 2022 Mazda3 in Dec'22 from Wayne. They offered $1K off the MSRP...BUT then added over-priced add-ons such as "Anti-theft" ($400 VIN glass etching), an "Appearance package" ($400 wax job) and a document fee of $900 (unregulated in NJ, unlike NY which is $175). Also gave me the arrogant response when trying to negotiate that "we're the only one who have the car you want". Needless to say, I didn't buy from them. Two days later I found the same car in Hanover PA....$1500 off MSRP, no add-ons, and a document fee of just $300. Glad to see some reputable dealers left... no thanks Wayne! read more

I was surprised to see that this dealership was rated so low, but after reading the reviews and experiencing a few visits here, I totally see why. I bought my Mazda 3 here in 2012. While it was a decent experience (better than others because they actually saw me as a partner in this purchase and not just a gal on a man's arm, because in the end, the car was for me), it did take FOREVER! I will maintain that everyone was nice and respectful during our experience. Fast forward 5 years and the car is still in decent shape, though they havent been able to help with some of the issues that I have tried to get fixed here over the years (my bluetooth still doesn't work properly which makes me sad), so on my visit today I didn't bother mentioning it. I did however get extra service that I wasn't asking for today due to a mix up at check-in..... I parked and came in and checked in at the front desk explaining I had a service appt for 10am. (BTW having 4 sales men eye you up when you walk in down the ramp is very unnerving). The woman told me to have a seat and someone would be with me shorty. A man (Manny) came over and brought me upstairs. After a few minutes of conversation he seemed confused. Apparently he thought I was there for a trade in. So I had now wasted 15 mins of my time. I wish the woman at the front had caught this. I then move my car over to the service area, and again was greeted by very pleasant people. I was doing ok until I learned that they were "running behind" and it was going to take 2 hours for an oil change. GEEZ!! I suppose the icing on the cake was when they handed me my car keys and then said someone should be pulling my car up momentarily .Funny because I had the keys... I then had to go search for my car outside, and when I found it, I opened my door to be greeted by a handprint of oil on the middle console. The woman outside apologize profusely, and got it cleaned up immediately, but thats just careless. Wayne Mazda, thankfully your employees are very nice but as much as you think I want to hang out with them for 2 hours while I get my oil changed, I think I will head over to jiffy lube. read more

I bought my first ever Mazda (CX-5) today and I have to say it was a pleasant experience. Inventory was limited but that was expected due to the Covid crisis. I had the pleasure of having Navid as my salesman. He was very accommodating and pleasant. He took his time explaining everything and went out of his way to get the sale done. I wish all car salesmen could be like Navid. Thank you Navid for making car buying a stress free experience. read more

When my Mazda CX-5 lease was up, I knew I had to go back to Wayne Mazda to change to a 2021 vehicle because I had a great experience back in 2018. My husband and I were paired up with Will Novoa this time and we're lucky we were! We honestly hate the entire car buying/leasing process in general and almost considered giving up the car entirely just to avoid the process, especially during a supply shortage but Will genuinely made it so easy. He was not only incredibly helpful and knowledgeable but made us feel completely comfortable. Even when I was stuck dealing with insurance via phone for what felt like hours, Will patiently stayed by our side and made sure things were going okay. I can't recommend Wayne Mazda & Will enough! read more

Purchased my vehicle months ago and was happy, but of course trying to get anything done after the Jose got his credit was horrible. I had my vehicle registered in another state. They charged me the vehicle registration fees that they thought it would be. If registration where is cheaper than they would all me a refund. They also said that is the law so they would have to owe me a refund. After my vehicle was registered I inquired if there was a refund available. I was told yes and that it was only $15. I asked them to mail me a check along with a breakdown of how they came to the amount of $15. Ever since then I keep getting the runaround about how I check is in the mail. The last time I followed up with them was in November and I have an email stating that a check would be sent out and be at my house by the end of the month. I allowed for two months and I still don't have a check nor do I have a breakdown of how they came to this amount. Obviously a shady situation. read more

A five star Review to the Wayne Mazda service department, Specially Daniel for his excellent service skills. The complementary oil change and tire rotation took about an hour. I was particularly impressed by Daniel, my service advisor who was very proactive and courteous and always pleasant to converse with. The attitude is very upbeat in the service department and it's a joy to bring my car there for service. read more

The sales department is great. However, service is TERRIBLE. The service manager Daniel gives me a hard tie every time I bring my car for an oil change. Last oil change I had my car started leaking oil. They swore up and down they tightened the plug. Tried telling me it was leaking from the head gasket and it had been for some time. 1. It WAS leaking oil back in April of 2022. That issue was fixed. 2. The last time I brought it there the mechanic said in the video NO LEAKS. Took my mechanic 5 minutes to see it was leaking from the oil plug. He tightened it and low and behold...no more leaking. I lost about a quart of oil. Service manager refuses to take my calls read more

My Mazda 2021 CX had a major oil leak, it was to the point where I almost had no oil left in the vehicle. I noticed it because there was a giant puddle in the driveway. Of course once they took a look at the vehicle, and said there was nothing wrong. Of course they did an oil change because they needed to make sure that there were no leaks. The entire undercarriage of the car is covered with oil from the leak and you can clearly see it from when they raised car up what a shit show!! Of course I have left numerous messages for Daniel Perez the service manager yet he has not returned any calls read more

Due for 30k maintenance visit. Wayne Mazda quoted close to $700. Exact same service from East Brunswick Mazda $150! Enough said.

I bought a CX-90 last week. The dealer offered a great price. The salesperson Ash was friendly and honest. Highly recommend this dealer and Ash! read more

Really not sure what's going on with this dealership. Bought a vehicle in 2018 and had the vehicle serviced regularly there until COVID. Now it is almost impossible to get a realistic service appointment and if you ask why the next appointment is 8-10 weeks away you get some BS about how they are so busy, so in demand and I should know and book well in advance. Basically it sounds as if they are struggling and cannot get the staff. The staff don't seem to care about the customer at all and just spout generic BS lines. Shame, it would be nice to be able to use the free oil changes I was promised when I bought the car. Guess I will go to a different dealership if I buy again. read more

Have bought 2 Mazdas and rented a third over the past 15 years from Wayne Mazda, and have spent thousands of dollars on maintenance over that time. I just called to make a service appointment and was told the next available opening wasn't until March 2023. Guess I'll be buying my next car from another dealer. read more

Great dealership, and very nice car salesman!! Dan Cano helped me a lot. Very professional and knows what he is talking about! Awesome experience. read more

Leased a beautiful CX-5. They helped me within minutes. Jaun was amazing along with the manager Steve Reedy. Everyone was kind and helpful and the process went so smoothly especially in this economy right now. Great service and sales. Highly recommend. read more

Don't let them suck you in with the free oil change for the life of your vehicle. It's never free. Every oil change comes with up sells to the tune of hundreds of dollars for what they claim to be required service for the mileage of the vehicle. Scammiest dealership ever. read more

The new car purchasing experience can always be daunting but I found the team at Wayne Mazda to be pretty awesome. My sales person Paul Lepasana was patient during the process and could not have been more helpful. The other benefit about Wayne Mazda is that they have a huge amount of inventory so it's likely they are going to have what you are looking for. Saturday was a long day of shopping and test driving all over New Jersey but I'm pleased I landed at Wayne Mazda and LOVE my new Mazda CX-5. First time purchasing a Mazda and I don't regret it. Good stuff! read more

Update: Jason reached out to refund the deposit the morning after leaving this review (yes, mentioning this review). It was an impressive turnaround from the "few weeks" mentioned on the 9/21 call because of all of the "sign offs and approvals needed to process". Happy to be done with this place. Original: You can probably get a low price but be prepared for a lot of smoke and mirrors, high pressure tactics, and hidden fees. They call non-stop when they think sale will happen and then disappear if you need something from them. On September 17, 2022, I visited the dealership after being quoted a price on the phone with my set down payment of first month's payment, tax, and DMV fees. Once at the dealership, the salesman gave me a form to sign which had an addition $1,600 under the line items "Doc Fee", "Etching", "protective finish". Even though the form said that these were optional, the salesperson, Chris, indicated that they were not truly optional and that I would need to pay these in order to get the car at the price. I asked for a breakdown of all fees. Because the car dealership was closing and my 8 month old son needed to go home, I placed down a deposit under the agreement that I would received an itemized breakdown of all fees. Despite multiple requests, this breakdown was not provided until the day came that I needed to pickup the car. It was clear upon review that there fees never discussed or disclosed totaling and additional $1,500. Chris said that "I could pay the fees or get a refund of my deposit so I chose to get the "refund" and terminate the agreement on September 21, 2022 with the manager, Jason. Jason made multiple attempts to save the deal but I did not want to work with the business any longer. I made 4 written requests for the refund and 3 verbal requests for the refund but Jason has refused to confirm or acknowledge this. Is has been 5 days since the request. Not only has it not been processed but Jason is no longer returning calls or emails. read more