Well we bought 2 cars here from Julius. Such a smart honest and helpful young man. We traded in 2 cars for very fair values and the build and quality of both the gas Palisade and the electric IONIQ 9 are amazing. If you are curious about the brand talk to Julius. We really like everyone at this dealership. Would buy again but we won't need a new car for a few years! read more

Waynesboro Hyundai - Great team - Car Dealers Near Me - Waynesboro, Virginia

I purchased my vehicle with a lifetime free oil‑change agreement, but the dealership is now refusing to honor it following their ownership change. In addition, I purchased an extended warranty and previously had an issue with the A/C blowing warm air on the driver's side. That issue was repaired in 2025. The A/C is now intermittently blowing warm air on the passenger side, which appears to be the same problem. I brought the vehicle in for service, but because the issue was not occurring at that exact moment, the dealership declined to repair it and charged a diagnostic fee. This is despite the fact that the A/C problem is a well‑documented issue with Hyundai vehicles, and there is an active class‑action lawsuit related to this defect. Given the history of the problem, the prior repair, and the known manufacturer‑related defect, I believe the issue should be addressed under the extended warranty. Intermittent failure is still failure, and the fact that it was not malfunctioning at the moment of inspection does not negate the underlying problem. read more

My wife and I were stranded on interstate 81 with a blowout. My Hyundai does not have a jack or spare. I had to call somebody. I used State Farm. Their service department advertises is being open on Saturday. It also has it on the door that they're open on Saturday. They are not open on Saturday. State Farm had us tow our car there to get a tire replaced on Friday night right way left us stranded and they were unable and unwilling to help. I was told by one of the sales persons that the general manager can't get his act together. avoid this place they're lying to you. don't frequent a sales place that is unwilling to help you after the sales. This is one of the worst examples I have ever seen. Thankfully, Mr. tire was across the street nice people they worked us with us. They got us a tire as quickly as they could to help us get my vehicle across the street from the Hyundai dealership to their dealership. I totally recommend them. Whight way Hyundai is the wrong way for you to go read more

Sold me a car 6 months ago and whole time engine was no good! But they knew that when they sold me the car. Why put me and my children's lives in danger. I have contacted bbb on them..General attorney And A lawyer! It's making me give a star..But it's really ZERO stars!!!! read more

Bought my Hyundai NEW from WWH in Jan 2023. One of the major selling points were the free lifetime oil changes. Imagine my surprise when I called today to schedule an oil change and was told WWH has been bought out - no more complimentary oil changes after 12/31/25. So the new dealership apparently isn't honoring that. WHAT A LOAD OF CRAP. Also, since I'm on a roll, another selling feature was that their service department was open on Saturdays. They stopped that over a year ago. One more thing, the girl who schedules service appointments is very rude and disrespectful--not just this one time. BTW, I do love my car. But there are other dealerships out there, folks. read more

No customer service at all! I ordered a $5 part (Rear Windshield wiper cover) on their website. Filled out all the information for my car correctly on their website to identify and ordered my part. Paid for shipping and the part. They sent the wrong part (2 weeks shipping) and I can't get them to send me correct part. They ignore my emails, the parts department voicemail is full, and the main number answering person keeps telling me I have to talk to the parts department. What a disappointment. read more

Waynesboro Hyundai - round wiper cover for straight wiper was sent - Car Dealers Near Me - Waynesboro, Virginia

Avoid this place, I ended up ordering an online parts from them back in July, it's now October, of the 6 things I ordered, only 3 have been shipped, I've called about 50-60 times to get a status and told the guy who does shipping had a heart attack but would be back Monday, that parts were on backorder and be here in a week, that the heart attack guy got fired and someone else said we have the part in stock and will ship it out, marked it shipped with a tracking number but never shipped. I ordered from www.factoryhyundaipartsonline.com which is now closed. I can't get anyone to give me a refund of the things they haven't shipped. Ended up ordering online from another company one of the items and had it in 3 days. AVOID them. They never call back and the promised refund hasn't happened yet. read more

Got my first free oil and tire rotation, was in and out , service department and Aaron Winsome did a fantastic job on speed and efficiency! I finally feel like I got the better deal on buying Hyundai Elantra. read more

Bought a used car there they assured me they checked it all out and it was fine. It wasn't it needed a LOT of work thousands of dollars worth. Ended up trading it in for something else at another dealer. Waste of money. The problems that it had were obvious. read more

Just go ahead and avoid these guys at all costs they forgot to document and forgot to fix the car and also accused me of lying to them and started cursing to me before any of that was brought up in conversation. Just go ahead and avoid these guys at all costs they are fraudsters. read more

Regarding the dealership in Waynesboro, VA I think this is where the Staunton location moved 2. I actually give them a ZERO!!! My mom & I dealt with them b4 & they got over on us the 1st time. Went bk after doing research & they tried again. MSRP $28,000, their price $29,645, final price $31,622.37. Asked the sales person Harold Howard to come down $1,500 so the car payment would b within our range & he said no. So they lost a deal because of $1,500!! read more

Waynesboro Hyundai - Car Dealers Near Me - Waynesboro, Virginia

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Very poor after-sales service. I bought a part and it was obviously miscoded, it arrived with the correct part number but the part was not the correct one. When I tried to make the claim they responded that it was out of time, which was not true. I only wanted to change the piece since it had been the dealer's mistake and I couldn't get it. I will never go to that dealer to buy something, I will use other channels. Freddy Contreras 5513407245 read more

Do not bring your Hyundai in for warranty service here, especially if you are a woman, because they will take advantage of you as severely as possible. My wife went in for some end of warranty work and not only would they not even do a full diagnostic on what is clearly a burning oil issue, they asked for 50 receipts for oil to even consider it. They then had the utter gall to charge a $219.00 diagnostic fee. We need to run dishonest businesses like this out of the Valley. read more

Order a part online for my vehicle, I paid extra to have the part delivered faster, well I had to call numerous times to check on the status of my order because it was stuck, was told it would be delivered by 1-3-24 and it just so happens that they send it to me on the day I was supposed to receive it , now my delivery date won't be till 1-9-24, spoke to parts manager bill McDonald to tell him if he can refund the extra money i paid for faster delivery and he just responded by saying take that up with the post office, very rude and unprofessional, never again will I be ordering parts from this place, don't let this happen to you ! Order parts elsewhere. Don't believe me ? Just read all of the reviews about the parts department read more

I wish I can give them minus 5 star for their extremely terrible customer service. I ordered 2 light bulbs over a month ago, which I only received one 2 weeks later.( Parts were $4.70 but shipping was $12.06.) I called the part dept and the same guy said they'll ship it out, 3 consecutive times. After waited for 2 more weeks, I called them today and spoke to a manager, who told me he has a part in his hand and they'll ship it out today. I asked who the sales person was and recommended him to train their employees better. The manager said " My employees are great! You'll get a refund!" then hung up on me. I guess it's because I didn't spend ENOUGHT money??? I ended up getting $2.35 refund which doesn't include my shipping coast. DO NOT buy from this company, it seems like the management need training first!!! What a terrible way to finish the year!! Wright Way Hyundai, Main St, Waynesboro, VA read more

Ordered a part from them online, the part was $20 and the overnight was $35. Never once did they try to communicate, when I called them out for not overnighting the piece. They canceled the order and told me to look into "overnight". These guys are a bunch of jag offs. read more

My car received body damage while sitting on this dealership's lot for 3 months. My car has never been in an accident. This dealership is refusing to take responsibility for the damage my car received stating the damage had dirt and was "old" damage. We have had numerous thunderstorms in this area over the course of time my car was in this dealership's possession. I have notified Hyundai Consumer Affairs who have contacted the dealership with no progress. The dealership claims they take photos of cars received for repair, however conveniently did not take photos of my vehicle when it was dropped off by tow truck. My car was on Wright Way's lot from May to August 19th. I am now placing a claim with my insurance and most likely will have to pay out of pocket for body damage repairs which clearly occurred while the car was in this dealership's possession. The service department has lied to get out of this situation. I know what my vehicle's body condition looked like at the time I last saw the car, and it did not have a broken front end bumper and large white scratch. It is very obvious that another vehicle backed up into my car. I have bought two cars from this dealership and will not go back after this treatment. It really is a shame that honest employees no longer exist and everyone is out for money and to cover their own ass. Also...I had been in constant communication with Justin for the duration of my car being at the lot and he always answered emails quickly. Justin was not present the day I picked up my car (he was off that day) and I reported this damage to the staff present before I drove it off the lot. I immediately emailed Justin once I got home about the damage. HE HAS NEVER RESPONDED. I guess it doesn't pay to be a loyal customer anymore. read more

Waynesboro Hyundai - Front bumper damage - Car Dealers Near Me - Waynesboro, Virginia

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Visited Wright Way Hyundai three times in November. Was quoted a price on the second visit that was supposedly good until the end of the month. Went back yesterday and was told that the price could not be honored and would be $500-$750 higher. Not only that but Chris was extremely rude and unprofessional. Said that he wouldn't be making any money on us even though we were looking to buy two vehicles from his dealership and to "get out" and go to another dealership. Moral of the story, if you are given a good price you better take it at that time. Staff can be friendly and both other visits Chris was as well. But the last visit to this dealership is my last visit to Wright Way period and I do not recommend going there if you value being treated with respect and not being told to "get out" of his dealership. read more

Recently purchased a car from Wright Way and it was a great buying experience. Elaine, our sales associate, and Chris, the general manager, were very accommodating. The vehicle was priced very fairly and they came through on all of their promises. There was also a small ding and a few small paint chips. The service department was equally accommodating and skilled, and everything they fixed was top notch. This was my first ever car purchase, and I am so happy. read more

I used TRUECar to look for the model and features I wanted, after looking around for awhile, they sent me to Wright Way. The price was right and my salesman Maurice was took great care of me. I got an Elantra so I won't be needing another car anytime soon but this dealership did right by me. read more

The only reason I gave it a two and not a ONE (I would have given them a minus if possible) is that the sales guy Vincent was extraordinary! However, the finance guy and the GM, which I am not certain he was the GM and not just an employee, or possibly the sales manager, which I distinctly asked for the GM, bat ZERO. The finance guy likes to be condescending, has no customer service skills, and loves parting shots. The GM, if indeed the GM, is in dire need of customer service skills. You DO NOT tell a customer you are going to terminate an employee and you DO NOT converse facetiously. Absolutely do not recommend this dealership! read more

I purchased a new Elantra from wright way two years ago. I loved that the salesmen was not pushy and the price was right. This dealership offers free oil changes and free state inspections for as long as you own the dealership. I have also purchased tires from this dealership and have been happy each time I have brought it in for service!! I would highly recommend this dealership! read more

We had been looking at a variety of compact to mid-size SUVs before we test drove a 2019 Sante Fe at a local Hyundai dealer here in Northern Virginia. We decided that the Sante Fe was the vehicle for us and began to look around for the best deal and dealership experience. Of the six Hyundai dealerships to which we reached out, Wright Way and their general manager, Chris Mason, were by far the best on both counts. Chris provided clear, comprehensive information in an extremely timely manner, and ultimately offered us an outstanding (and unmatched) deal on the vehicle. Wright Way located the exact model, trim and colors we wanted at another dealership and sent one of their folks to pick it up. They also worked with us to secure excellent financing, and even engaged the financing company on our behalf to obtain the best possible rates. Wright Way then delivered the vehicle to our home in northern Virginia, despite the 2.5 hour drive. John Hostetter, who delivered the Sante Fe, took considerable time to walk us through the various features of the vehicle, as well as all of the paperwork for the sale. When we noticed a minor issue with the car (a cracked cover on one of the front seat reading lights), John took a photo and ensured he would follow up to make sure it is repaired. Overall I would rate this perhaps the best experience I have had with a car dealer, and I cannot thank Wright Way, Chris, John and the entire staff enough for all of their help and guidance through this process. I recommend them wholeheartedly and would certainly consider a future purchase from Wright Way. read more

Oh, just beware....if they don't believe they will make money off you, and you come prepared. Well, guess what they are notorious for? He will tell you to go elsewhere and not sell you a car. Happened with others who I ran into. Keep in mind, as of yesterday they suddenly decide to move to Waynesboro. What does that tell you?? read more

In 2016 I purchased a 2016 Hyundai Tucson every maintenance has been handled by the Staunton office. This past weekend my husband was washing the car and noticed all 4 of my tires were bald... dangerously bald! i called Staunton and they said can you bring the car and let us look at it? My husband drove it right up, they looked at it and said that they would talk to a manager and call me right back. I never got that phone call and when I finally got someone to talk to me they said it wasn't their problem. My car only has 23,000 miles on it .... the tires should still be like new! Its the worst car I have ever owned !!! Do not go there because they do NOT stand by their cars and are no help at all when you need their help. I would not recommend this company to anyone! read more

The only reason I gave it one star is because you can't go lower than that. I started going to this dealership in 2007 when they were under Staunton Auto Group and I have only taken my car there for repairs from windshield wipers to tires. The dealership was purchased by this guy Wright and it has been going down hill ever since. I just spent $2,400 to have the transmission and clutch replaced. A few months ago, I asked them to check the clutch and they said it was fine. When the transmission went, suddenly I had all these "hot spots" on the clutch and it had to be replaced. I don't think they looked at it at all the first time. Anyway. I drove the car for less than 5 miles, running errands as I went home and the car would not go into reverse easily so I could back out of a parking spot and it wouldn't go into first gear easily at the light I had to push it hard or turn off the car and put it into gear. I have driven this car for 130,000 miles and it is easy to tell it wasn't right. I took it right back (less than an hour). They kept it five days and DID NOTHING. Clearly they did not drive it. Instead of fixing it, they announced there was nothing wrong with the car. They also broke the cover on the engine and clearly was not going to tell me a bout it or replace it. I called Hyundai USA who DID NOTHING. I got alot of lip service. I can't talk to anyone with the power to fix things, I just get a call center and they keep repeating the same nonsense......"We are aware of your concerns"..."the dealerships are independently owned" bla, bla, bla but they aren't going to do anything about it. They told me to take it to Harrisonburg Hyundai to have it checked. They wanted $85.00 to "diagnose the problem" plus they were going to charge me on top of that to fix it....these people are a joke. I called a mechanic and transmission shop and told them what it was doing and they both said it was the clutch. Hyundai USA said they called Wright Way Hyundai and they said it was working...like they are going to admit they are liars or incompetent or both. The mechanic, service rep and service manager clearly don't know what they are doing. The owner thinks customers are expendable... I have had it repaired at a reputable repair shop. Now it works fine. HEY HYUNDAI....IT WAS THE CLUTCH, STUPID. After dealing with Hyundai USA, I will never buy another car from them. read more

A week ago I decided that I needed to begin to look for another car. I had a 2005 Nissan Altima. It had 187,000 miles on it. I was unsure about what type of credit score I had in regards to getting a great loan rate, and I was unclear of what price point I would have. I work out with Chris Mason and was looking into a Nissan in northern Virginia. Chris was able to give me neutral advice about applying for a loan rates, as well as viewing the cars that I was interested in. I drove to the other dealership and was dismayed by the condition that the vehicle was in. Nothing like the pictures on the Internet and the customer service was lacking immensely. Chris was only a phone call away and was able to talk to me about the two options that the northern VA dealership had (2013 and 2014 Altima). I left that dealership without purchasing. Chris let me know they had a 2014 Altima on the lot at Wright Way and I could take a look at it. He did not hype me up about it but reminded me to take it for drive because I need to love the car if I was going to purchase it . The next day he had his sales person Vincent drive the car to my home for me to test drive. It was in great condition. The back passenger door has three minor scratches from the previous owner's dog and Chris made sure to set up an appointment with the body shop next week to have that issue corrected (without me even saying anything about it). They're even going to come pick up my car from me at work! Carmax had appraised my 2005 car at 1000. Other dealerships told me they will only give me 500, but Chris was willing to work with me. After driving the car, I purchased it same day. I was not concerned about going up in my price point because I knew that I was getting a good quality car and I would be able to afford the payments. Thank you to this wonderful dealership for working with me in purchasing my first car on my own. It was such a pleasant experience and when I took the car to be inspected by a Nissan certified mechanic, they were amazed by the condition the car was in. No issues and all recalls addressed. That alone speaks volumes to the care that this dealership places in their product. I highly recommend them to anyone who is on the market looking for a car. They will work with you and make sure that whatever you decide to purchase is something that you can keep for a long time and not have to worry about. Thank you again for the wonderful staff and I look forward to doing business with you again in the future! read more

I have been dealing with them for a while and at first I was pleased with their service. Recently I purchased a used vehicle and got royally shafted. The car they sold me had previously been owned by a smoker and I was not aware of this until after I bought the car and turned on the vent. I took it back and they put some kind of disinfectsant in it which helped. The issue I have is why would someone sell a "smoker's" car to a non smoker? They claim to care about the customer. This proves that is total BULL!!!!!!!!!!!!!! DO NOT buy a used vehicle fromt them. You will be shafted too. read more

I took my suv in for a state inspection and oil change. They said I needed outer tie rods, and my tag was out. They also said I needed a cab filter. I told them to reject it and i took it Interstate Muffler for a second opinion..... Well guess what.................I did not need tie rods, the tag light was loose and only had to be tightened and hyundai was going to charge me 3.00 for a bulb and 14.00 to put it in. how dumb to they think i am just because i am a female. And to top it all off they kept my cab filter what laim mechanics. Makes me really wonder who you can trust................... read more