This is a review for the scheduling department. Dr Chen himself is amazing. His scheduling staff is…read morejust whack. I've been seeing Dr. Chen for over a year as my Dr. was not comfortable prescribing any pain medication even though I have been on it for over 19 years. My last appointment was in December. I was supposed to have one in Jan 26th, however I was called and told that I would not be able to get one until March so they gave me a refill till then. April comes and no appointments. I called twice to let them know I hadn't been seen, and my medications were nearly depleted. I was told that they best they could do was give me an appointment July 15th. I explained that one of my medications side effects was a mood booster, and that I have been warned multiple times, by multiple doctors not to stop it suddenly. Well that didn't matter to the scheduling department. July 15th was the best she would do for me. This staff happily let and my family suffer though the misery of the withdrawal symptoms that led to 2 urgent care and an emergency visit. Again Dr. Chen is amazing. Scheduling staff couldn't give a care if you died.

I had an epidural done on my spine here. I had previously had 3 others done at another facility and…read moreone done at the for my c-section. None of the previous ones were this painful. I felt all the digging he did with that needle. After I told him this was worse than the other times and he added insult to injury stating maybe me being over weight was the problem. I am never going back to that butcher with no empathy for his patients. Even if I have to travel to another state for another doctor I will do it.

Do no harm.. and in this professionals opinion, post Registered Nurse, im impressed…read more Dr Tong, and the nurse practitioner Sarah both , LISTEN. I've not a bad word to say about this office , run by a knowledgeable Doctor. I've known a lot of doctors.. first with my previous profession as "the patients advocate" , then an entire wing of , just get rid of her.. huh ?!! . People that all deserve a life , a better one, if applicable .. the end ., ;) ~ the reviews I've read of other "pain relief doctors " seem to only add to the unsatisfactory quality of any life received by people. I had depression due directly to pain not being managed. - .. I welcome such businesses ,or CARE, into our community.. What You'll experience , in my opinion.., is expert care. an ethical , moral approach. Empathy, compassion, and the ability to listen happens here. ~~ Pain , is the fifth vital sign .. it's extremely important for diagnoses' and the following treatment~ it's been a journey of bad for this patient. Or rather non patient . ... . I was left feeling embarrassed , completely exhausted, and alone.. and in pain.. To all professionals reading this.. one day you may need to find help.. and it's no where to be found. Make an appointment. You can't just STOP pain management. It's inhumane. ., kindness and nonjudgmental treatment should be the goal...) Integrity .. it's in rare form lately . .. , Dr tong was so attentive, I cried. Right there , I've watched my own care , deteriorate. I've cried many sleepless nights due to pain. I am no longer bedridden with pain, nor have the accompanying depression.. . .. Going to this doctor, if you are lucky enough to end up here, I felt such relief regarding simple human interaction. I was not ignored or called a liar.. So, look no further for compassion, decency but last, definitely not least, Integrity to the profession of medicine .. Dr Tong saved my life.. I cannot tell you how bad it is for some of us.. ~ the treatment, the inhumane comments, that embarrass /ignore/or lie to you as your doctor is the definition of anathema to their trade These people really care.. Everyone there is truly a joy to see.. If only all doctors . With, yes power, present as such humble practitioners, we'd not be writing reviews on yelp. Ha. .. ~ I hope I have given you all some sound advice in where to go for help.. . We have one life. Wondering if the rest of the Doctots know the harm they cause.. how could they not? I refuse to blame, quality of my life , returned. The pain in my back led me here .. and of course , I stayed ~ (old or new.. degeneration is Lifelong .. hence the name.) I can't tell you how amazing it felt , to be heard ... I've been with him awhile and not one complaint ! Only positive visits. With respect. He's a real doctor , I mean, he actually has a bedside manner that is Good. . ~.. I did not want to live , in the pain I was in. No matter what. Dr tong saved my existence.~ Now, the pictures? spinal injuries .. aren't as fun to post! Just an example of how my ability to to anything .. was interrupted by pain. .. , I love love love both physicians. Wishing You all a pleasant evening. Final results?: .. 6 stars if they were available.

I was referred to this clinic by my attorney, but my experience was extremely concerning. The staff…read morewas pushy and seemed more focused on billing than on my well-being. I was charged twice for what appeared to be the same procedure under two different business names: Evergreen Spine and Pain Center and White Pine Surgery Center. When I reported this to my attorney, the clinic claimed one charge was a facility fee--even though it was equal to the cost of the surgical procedure. Be very careful. These excessive charges can significantly reduce your final settlement and net recovery. Based on my experience, this clinic's billing practices felt unprofessional and unethical.

I have had physical therapy at other places & was not that convinced that Physical therapy would…read morehelp me recover from my knee surgery. This facility is SO MUCH better than other physical therapy places. All the Dr.'s & the staff are very knowledgable & friendly. They go out of their way to make you feel comfortable & they really help you heal quicker. When my daughter needed PT, I told her to try this place & she was so impressed. She was in so much pain it hurt her to walk. Within 3 visits she could walk again. MY daughter put it very well when she said these Dr's help you get your life back & it actually helped her family, because now she could be the Mom she needed to be. She could take the kids to a park or push them on a swing. I highly recommend Prime. Therapy & pain center & I would not go anywhere else.

I have suffered neck/shoulder pain far longer than I should have. Having to pay out of pocket and…read moredoubts that PT would actually work, I finally overcome those barriers and payed them a visit. Even after the first visit, I noticed decreased pain. After six weeks of therapy, most discomfort is gone and when it does come back, it doesn't linger and leaves fairly quickly. It has been over a couple of decades since feeling this good. I been able to increase the duration and variety of my workouts. My concern now is well the PT hold for the long term? And before I forger, Dr. Mike and staff are great people to work with.

It's been almost a month since my first visit and while the NP that did my intake said they'd call…read moreto schedule an epidural, it's been crickets. I've called several times and no one answers or returns calls. Pathetic service.

0 stars!!! Phone situation is absolutely ridiculous. Please call your insurance and file a…read morecomplaint so something will be done about this ongoing issue. The patient care here is non existent. Worst service I've ever experienced.

A place in the business of pain management? Hard to believe…read more They do not answer the phone. They have my approved referral yet text the same questions. What insurance? Did you schedule at such and such location? And more. After leaving 2 messages over 3 weeks ago, my Care Coordinator made an online appointment for me. Oh, she's not allowed to. So I made an appointment at the location I wanted , since I'd be in the area. Day before I got another text message with the same question as the prior week, so I sent referral. The week before I text the letter they sent me, "we've been trying to reach you." Ha! Their response? You should have told us you got a letter. Oh my! It's my fault now?!?! Their sinister service of helping with repeated failed attempts on my end for an appointment, was truly a huge let down and upset. I was done. As you can see on my typos. Their 101 questions don't cut it! I was approved. I made an appointment for the open slot on their website for the location I wanted, Moreno Valley. Nope! If Dr. Looma doesn't know what scheduling games they play, he should. Far too many are in the health "care" business but do nothing to show it, let alone actually care. He is losing patients from us losing our patience. If I could give them NEGATIVE 5 stars I would. Told care Coordinator I'm done. Their unprofessional and uncaring lack of follow thru would only make me feel worse seeing them in-person. Besides, I cannot take drugs. I simply wanted a referral for acupuncture. Per new primary. Another ridiculous hoop I gotta jump thru just to get pain relief from a debilitating birth defect. Ehlers-Danlos Syndrome. I did let them know I'd be leaving an absolutely horrible review. Of course they again tried to put the blame on me. No sweat off off my soul they are BEYOND FLAKY. Sorry Dr. Loomba, but may this raise a BIG RED FLAG.

Dr Loomba is has been treating me or rather say keeping me alive since 2020 with my debilitating…read morelower back arthritis. Dr has years of education and experience in pain management and I can't thank him enough! I have received the upmost care and support from Dr and staff, They understand patients being in pain. I recently have been dealing with another issue that popped up with shoulder tendinitis and relieved of my pain for now from Dr Loomba. I thank god everyday for Dr Loomba putting out these fires that come and go in my life to help me manage my everyday pain, ima so grateful, thank you Dr Loomba!!

Told to arrive at 830 for appointment yet doors not open and office staff is having a morning…read morehuddle. Why tell me to arrive at a specific time with my autistic child if the office is not open. We are waiting outside door where my child is having melt downs due to the office being unorganized. This all could have been prevented and avoided. Update- Dr Roopla was fantastic. Very attentive and patient with my special needs child. Office manager advised me she will escalate concerns up the ladder.

I have been trying to get answers on why I have frequent tachycardia and palpitations. I started…read morewith the folks at UCR... They are a teaching facility. Fine. Well, the residents and fellows there are very dismissive, at least to female patients. (Even had this confirmed by a nurse, there...) The heads of cardiology were kind, and moderately knowledgeable about cardiology and how it is affected by EDS (connective tissue disorder). But, I spent most time with the residents and fellows. One, walked in, I'm wearing a mask, so you don't see much of my face, and says... "I haven't looked at your chart or test results, but you look healthy, so I don't suspect to find anything. " Um...what??? And he said it 2 more times. Asinine. You can be very ill, and not look like it. During our appointment, he never once asked about my diet, my lifestyle, if I exercise, nor did he mention a concern over my weight. Yet, he repeatedly referred to obesity as my problem in my chart, and in another note, said if I would consider changing my diet and exercising, the heart issues would stop. Again, he never asked me about the fact that I don't like processed foods, that I don't have a sweet tooth, nor do I snack on salty foods, and that I'm careful with what I eat. He never asked if I exercise, so he has no idea that I workout 4 to 6 days a week, plus am very active. No. He just plugged my weight into a chart and assumed. I'm well aware that I'm not tiny (most people call me average, I wear a size small to medium, not that it matters) , but I also know these charts are antiquated and factor in nothing but height and weight. Again, he also did not ask a single question about how I eat, sleep, workout, or live. Never mind that because of this, he dismissed the spikes in HR, the plummeting BP, the dizziness, fatigue, palpitations, etc.

I've had to seek help due to an injury. Kristine is so attentive and has great customer relations…read moreskills! Dr. Patel and Dr. Frank are excellent doctors. Worth my 45 minute one-way commute to see them.

Unprofessional receptionist , short-ended answers regarding my treatment plan.. limited eye contact…read more Dr.Lynch is arrogant with horrible bedside manners.. Didn't properly review my paperwork because he did not even know I had planar fasciitis prior to evaluating me..

The receptionist and medical assistant at the clinic were exceptionally nice and helpful during my…read morevisit. From the moment I walked in, they greeted me with warm smile and made me feel comfortable. The receptionist patiently answered all my questions and efficiently handled my paperwork, while the medical assistant provided clear explanations and support throughout my appointment. Their friendly demeanor and professionalism made a stressful situation much more pleasant. I truly appreciated their kindness and dedication, which made my experience amazing.

The staff and treatment at OPTI is outstanding. Gregg Olsen, the owner, is a top level physical…read moretherapist with over three decades of experience working on patients from probably every career field, include professional, collegiate, and high school athletes, law enforcement, fire service, and other physically challenging work environments. Gregg and his staff work tirelessly to understand your injury, limitations, and goals for recovery and work effectively to help you meet those goals. They clearly understand every patient is different and do not offer the common "one size fits all" philosophy of PT, and instead tailor a program suited to the needs and limitations of each and every patient. Patients range from young teenagers to octogenarians and everyone is treated respectfully and with equal importance. In getting to know patients, Gregg and his staff do an excellent job of incorporating humor into the recovery...afterall, "laughter is the best medicine." I have been to OPTI for treatment of several injuries, and each time Gregg and his staff have helped me achieve positive results. The staff provides individual attention to each and every patient, and even when not directly interacting with a patient, are always keeping a watchful eye to ensure assigned exercise are being performed correctly to avoid further injury. I have previously been to another PT business, and while it was helpful, the level of service, attentiveness, willingness to help reach my recovery goals, was not near as evident as the service provided at OPTI. Gregg also willingly provides input in helping you develop a maintenance program after you complete your PT prescription, to help limit future injury. I highly recommend OPTI to anyone in need of PT, and can say without hesitation, you will be receiving treatment from an excellent staff who takes a genuine interest in your ongoing improvement and recovery.

After receiving care from numerous physical therapists prior to 1995, which I thought were good, my…read moredoctor recommended I see Gregg Olsen at OPTI. As a retired police officer, Gregg has helped me through numerous shoulder and knee surgeries over the past 31 years. I have never received better care, or had a more caring and dedicated physical therapist. He and his staff make patients feel like family and everyone cares about your well being. Gregg and his staff don't just give you exercises, they monitor progress, make sure they are being done properly, pay attention to how your body handles things, and are consistently adjusting your program to best work with your body. One of the other things that is a standout is the hands-on soft tissue work included with the therapy session. The quality of care and dedication from Gregg and his staff have been a true blessing.

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!