If I could give a negative zero I would. I should've withdrawn all my funds from Wells Fargo decades ago. Horrible experiences with the bank and financial services. After decades of losing money with ridiculous commissions paid, and the lack of managing my investments. I had no alternative but to withdraw every single penny from Wells Fargo. To be honest. [[HIGHLIGHT]]Wells Fargo can care less about their customers.[[ENDHIGHLIGHT]] I had a substantial amount invested with Wells Fargo. I never received (why did you leave letter). Jeff Gustifik Financial Advisor with Wells Fargo was horrible. He didn't deserve my business. [[HIGHLIGHT]]Safe yourself from all the hassles, accountability, and lack of respect.[[ENDHIGHLIGHT]] I decided to join Fidelity Investments. A great experience from the start. read more

[[HIGHLIGHT]]Worst customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Stopped by today to close deceased father's account which might have $10 bucks in it, but guess what. They booted me out because I need an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As per their lazy agents although she had no one in her office she stated the appointment is required because it would take time to scan the Death Certificate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I just stopped at Chase and Bank of America without appointments it took them less then 5 minutes in both.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Besides dealing with the loss of father I have to deal with this type of banker at this bank.[[ENDHIGHLIGHT]] read more

Called to let them know I may have left my atm card in a machine the previous evening. They did not have it, but said they could check the machine, but I would have to come in and present my i.d. I've been waiting almost 40 minutes with no explanation as to why I'm waiting, or how long I'm supposed to wait for. I've been a customer of wells for 30 years, and expect better service than this. Just terrible, obviously management here does not care about their customers time. read more

Y [[HIGHLIGHT]]From the moment I walk in they received me with a smile very accommodating to my needs , very pleasant atmosphere[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]While the staff here are as kind as possible, the policies of Wells Fargo as a whole have become unacceptable.[[ENDHIGHLIGHT]] I was banking with them for over 20 years before leaving and I'm much happier banking where I am now. Wells Fargo used to be reasonable with overdraft fees and refunding whenever possible, but not anymore. Go anywhere else before banking with them. read more

[[HIGHLIGHT]]Paola Espinoza was very helpful to me today.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had to do some paperwork and did not have an appointment and she was able to help me and get somethings done for me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am very glad she is at this branch as I have nothing but trouble at the Pleasant hill branch.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am surprised she is not a Premier banker? as she should be[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]She is very knowledgeable.[[ENDHIGHLIGHT]] Thank you Paola! read more

Thick plastic shield makes it hard for me to hear teller. I have a hearing disability so I avoid going inside

Plan at least 30 mins of wait time. I have never experienced such long waits at any branch except this one and it doesn't even matter what time or day you show up. Additionally, don't expect discretion when withdrawing money either. The teller will shout out how much you're withdrawing for the entire branch to hear read more

I had a personal situation happen to me where I needed to withdraw funds. I went into this branch worried and scared, needing to pull funds from different accounts. I wasn't sure if that could even happen before the weekend. [[HIGHLIGHT]]Immediately a teller (male, had a lovely, sunny disposition, with black hair and glasses) got a hold of his manager, Toma.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Toma came and assisted me in less than 2 minutes. He was empathetic, kind, and calm, which brought down my anxiety.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]With a little finagling, he was able to quickly get one of his bankers, Jason, to help me![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was so impressed with the kindness and warmth from Toma and Jason while going through this scary situation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Antoinette then finished the rest of my banking needs by seeking me out of line and processing my funds![[ENDHIGHLIGHT]] I am so thankful at how smoothly and quickly this process took!!!!! I had funds available in less than 24 hours! THANK YOU so much, Toma, Jason, and Antoinette! I am forever grateful and will always remember your kindness. I already told a dozen friends and family members about this! read more

Came in to the bank at 9:18am. It is now 10:05. One teller. Still in line. Time to look for neighborhood banks. Update at 10:20: there is a woman ahead of me that looked like she was about to faint and knocked down one of those metal poles for lines . A few fellas in line helped her pick up stuff she dropped, telling her how to stand so she's not tired, etc. nice to see people helping. No bank employee came. Says ALOT about this branch. read more

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Typical line No one to help move it along 2 tellers and maybe 1 more Picture show front of line 7 people behind me Wait time up to 30 minutes read more

Wells Fargo Bank - Wait line at Wells Fargo Clayton road concord - Banks & Credit Unions Near Me - Concord, California

Why is it always the longest waits ever! I come in every month to pay my rent because my landlord doesn't do Zelle, CashAp, Venmo.... There is no online option. Every month I dread coming to stand for an hour in line to pay the rent. Every month the branch manager asks me why I am there and if I am able to use the ATM machine... The staff is professional but no matter what day or time it's a LONG wait. Now there's no parking because of the construction. How come WellsFargo doesn't have more tellers? The hours here are short. They close early on Saturdays at noon! The line is even worse on Saturdays. Waiting in line at WellsFargo will be your Saturday plans read more

[[HIGHLIGHT]]Worst possible customer service at this branch.[[ENDHIGHLIGHT]].. ever since they remodeled their service is completely awful do t bak here if you can help it. Long li es, under staffed, no bank manager ? also, they made so many errors handling our account it cased us multiple trips to their ineffective branch and still I had to go elsewhere to get service. They should close this branch. read more

Disappointing banking experience lacks the reliability expected from a financial institution lots of improvements are crucial for customer satisfaction here. The wait time ridiculously excessively too long. No one seems friendly or smiling. It's not a good banking experience. Even the ATM outside had a long wait. read more

[[HIGHLIGHT]]I come to this Wells Fargo because of Charles Sands. I was one of his first customers 13 years ago and now he is my banker. I will not go to anyone else but him if I need anything or if I have concerns. He knows me well and knows how I do and like my banking done.[[ENDHIGHLIGHT]] There was fraud on my checking account in Dec/2024. They took everything in a wire transfer and emptied out my account. Charles did everything in his power to help me recover my funds. He sent email after email till it was resolved. This was resolved on Jan 29, 2025, and they did recover all my funds! I'm talking thousands! [[HIGHLIGHT]]I really can't thank him enough for all the help and awesome customer service![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I also wanted to bring up the Escalation Rep Celena S. I wish I had her last name, but her Email only had the S. She was AWESOME! She called me every few days to update me on my claim, she was very understanding as I was crying and hysterical every time she spoke to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Both outstanding employees of Wells Fargo!! Thank you so much!![[ENDHIGHLIGHT]] read more

The absolute worst banking experience! Staff and management used the ongoing construction project as an excuse for unaccommodating and utterly poor service. Nearing the noon hour there were seven people in line and one teller. Two bankers in offices were busy with appointments but suggested I seek help in two adjacent offices both of which were empty. ..being told they went to lunch ( during the busy noon hour?!!) Tried six times on two different days to call the branch and no one EVER answered. Next I was told better to make an appointment and come back on another day. REALLY?! This, after an earlier visit being told no appointment necessary for my elderly wheel chair bound friend to access his safe deposit box. I could go on and on, bottom line ZERO accommodation and poor staffing is the lowest form of customer service. And NO auto door opener for a wheel chair!? Another customer after waiting 25 minutes and NO movement in the line, walked out stating, " I'm leaving and will change my bank!" It ruined my day. read more

[[HIGHLIGHT]]This is my favorite Wells Fargo branch in the area solely because of one teller - his name is Thomas I believe? He is excellent - friendly, capable and efficient[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]The other staff at the branch seem friendly but this teller is very hard working.[[ENDHIGHLIGHT]] I wish more service people could be more like him. read more

Beware of this branch. Got followed home from a car that was waiting in the Wells Fargo parking lot. Thieves broke into my car looking for money. Filed a report with PD. Who knows, maybe someone in the branch tipped them off. Dont use this branch unless you want to get robbed. read more

Long lines Long wait The don't have any respect for the customer time No help at this place read more

The people in the bank were great, efficient & helpful. Had a call from a rep that was so rude. Was looking for a home loan or what I needed for a loan and the man was so rude. Not sure how he 'handles loans' -he needs training w/customer service. read more

The worse customer service I have ever experienced in any bank . The workers treat you like they are giving you free money from their own pockets , while they are using your money!!!! Very unprofessional . read more

Rushed over to the bank, had to leave work early to make it in before closing. I made it! 4:36PM. A man in his suit and tie comes out from behind his desk and asks me if I have a question. I said 'I'd like to open an account' he said 'We are closing soon and there is no o e to help you'. That's it!!!!! This is the downside of taking away their sales goals. Helping the customer is now something to be avoided . I've been a customer since 1989 but it's time to go. read more

As Trustee for the estate, I tried to cash a $5.00 WF cashiers check made out to my deceased father. Apparently after an audit it was determined that an error had been made, and the check was to correct that. The estate and account has been closed nearly 3 years. I was asked to deposit or cash the check. [[HIGHLIGHT]]Upon trying to cash the check in this WF branch, I was told they would need the original letter to cash it because I personally do not bank with WF.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]On my second trip with the documentation requested, driver's license and check, I was told by a different teller that she didn't know what to do.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]An elite banker offered to help. After checking protocol it was determined I also needed a copy of the death certificate[[ENDHIGHLIGHT]]. I told him no thank you, I had already spent in gas as much as the check was for. I left leaving the check at the branch for their personal use. [[HIGHLIGHT]]Nowhere in the letter was it said that I would need the death certificate (which I have multiples of), nor was I told that in the first trip.[[ENDHIGHLIGHT]] Neither the right nor left hands at WF know what's going on. Hopefully a needy person finds a way to cash the check and buy something to eat. read more

Wow, unbelievable wait almost every time i come. I think they could have one of the tellers help upfront instead of a 20 minute wait in line and still two more customers ahead of me. read more

It's been bad in the past but I've been with Wells Fargo since high school so I hesitated to post. But today, during a business day, 10 people ahead in line. Time to teller: 27 minutes. Time spent inside for a simple transaction (not with "bankers"): 33 min. See my pic. read more

Wells Fargo Bank - 10 people ahead in line during a business day. Time to teller: 27 minutes. - Banks & Credit Unions Near Me - Concord, California

Not sure who the male manager thinks he is. Just walked out and announced that "he" decided to open up at 9:30 instead of 9:00. Then proceeded to walk across the street and have a cigarette. Needs to get over himself already. read more

They closed and locked the door 5 minutes before I got there, door security was very rude, all I needed was yo cash a check

Terrible place to visit for your banking needs. Consistently poor customer service and many of the personal bankers (aka tellers with desks) don't even want to help the patrons. I would even go as far to say that the so called "man"-ager Toma Daniels doesn't even want to do his job. I have already switch to Travis Credit union and the difference is like night and day. "MY MAN" stfu read more

So everything these days is done online. And I understand that, but the fact that when a fraud happens on your account you have to actually call someone and thy are not able for you to go online and try to defraud what is going on. Why can't I dispute a fraudulent charge online without actually talking to someone? read more

Toni and Jason are amazing! We had a tight schedule to get in an appointment but they made it work for us. Nicest service!

Cindy was just fantastic. Very knowledgeable and went over every detail to find the perfect checking/savings account for me. Very kind and took her time to go over all of my concerns. Branch manager Toma is a very dignified man. Well dressed, great attitude and highly knowledgeable. Checked in with me before the appointment and made a great suggestion that worked out even better in the end. Loved how quickly and efficiently everything was taken care of. read more

This place is the worst bank known to man. Tell me why I'm 36 years old and never have dealt with the bank, because I've heard so many horror stories. A friend told me I should try Wells Fargo. So I set up a savings account there. Not only did I wake up one morning to check my available balance just to see that Wells Fargo got into my account and took $2500 out of my savings account, my personal savings account. When I asked why they did it they said that but it was a legal fee and they were not legally allowed to give me any information other than that. Funny because I thought a savings account was a very personal account that only I should be able to access; almost like a Social Security number. Guess I was wrong. Not only has Wells Fargo starred me from ever wanting to deal with any banks, but they treat me like crap when I go in there to withdraw money. I have never ever in the seven times that I've been there, EVER left having a good or even semi-OK experience. Honestly? Fuck this bank. No seriously FUCK THIS BANK. Oh my favorite experience? I went to cash a paycheck and the teller said she couldn't cash it but basically put a stamp on it said that it was processed meaning that after walking out of the bank and walking into a check cashing place, the teller at the check cashing place informed me that since there was a stamp that said the check was processed I was not allowed to cash it. So I had to go back to hell oh sorry, I mean HELLS Fargo, to ask the teller why she did this, only to find out that she was on lunch. LMAO seriously? Wow. Apparently she did not trust my paycheck, even though it was issued by a company, a very well-known company at that, and Bank of America. Spell another teller which I think was the manager had to come over and basically find another stamp which they couldn't find, to "stamp" that my check was not processed and was not cashed through them. Well they couldn't find that stamp because basically everybody here doesn't know their ass from their elbows. Seriously? Must be nice to go into work and just sit on your ass and be stupid all day. Their parents must be so proud. So basically if you're going to open a savings account or any account, or just want some thing where you trust your money is safe, do not, I repeat DO NOT, put your money or trust in this shit bag ass bank. They will rip you off then go to lunch and laugh about it. I had to go to Bank of America where they tell her they're even agreed with me that Wells Fargo was basically a fucking joke. Don't trust your money with these people unless you like getting ripped off and leaving feeling like a criminal. Seriously not only did they always make me feel like a criminal or like I was stealing but they did not even try to be polite unless I was making a deposit. The teller even told me oh, well what we can do today is deposit your whole check and then you can see what the available balance is. LOL. So in other words you're gonna put my money in your bank and then tell me how much I can get from it? LMAO. FUCK WELLS FARGO and every idiot working there. Bitter? Hell yea I am. read more

I LOVE this Wells Fargo. Ive been cashing my biweekly paychecks here for a few years. All the employees recognize me, smile and are super friendly. Never had an issue here. Almost always have issues, inconsistencies, or shitty service at other locations.... But this one is my tride and true! Sometimes a little long lines, but excellent service! read more

This bank is totally hood and the tellers and manager have no idea what they are doing or if there policies. Maybe it's different if you got to a Wells Fargo bank in a bad area but this Wells Fargo was awful to deal with! They even have a security guard lmao read more

Thank you to Rapa Y. for providing excellent customer service yesterday in assisting me with closing one account and establishing a new account due to fraudulent activity. You were far more accommodating than the banker Erika G. at the Pittsburg Railroad branch. read more

I have had nothing but good experiences with the business staff inside this Wells Fargo branch. Their team is knowledgeable and easy to work with. I've dealt directly with several of their financial advisors but most closely with Jenna and Augustine. Not only are these hard-working employees always friendly, but they are punctual when meetings are set which shows respect for my time, and they are very organized. Organization in a professional industry is so important. I feel like a lot of business professionals forget how important it is to a client to see their different document sets easily separated and labeled, etc. It gives a person security that you take your job seriously. I would compliment whomever is training the employees at this branch, but organization isn't as much a learned behavior as a quality of a person. Their staff is great overall! I also enjoy being greeted by the guard at the door. I occasionally have to circle the parking lot to get a spot, but no matter how long it takes to park, he's always waiting at the front door to say "hi" and "goodbye". Goodbye, friendly guard. :) read more

Wells Fargo is the worse bank in the world. I have been with them since I was 16 and recently have decided enough is enough with them. They lack customer service and the manager Robin is useless. I hate this bank so much I have even started building a page on Facebook names Boycott Wells Fargo so other can log their complaints. read more

Thank you Eddie! Came in after an issue with a past card and was helped right away. I was able to get all my questions answered and was welcomed to the area too. Perfect branch! Thank you!!! read more

This location is very convenient. The parking situation is a little rough, but if you drive around the building, usually you can find a spot. I try not to spend too much time in banks because really I want my transactions to be... impersonal.. but the couple of times I have been in this location, it has been very pleasant. The mgr on the floor has remembered me though I had only been in there 1-2x before, and the banker helping with deposits/name changes/etc was really really nice. read more

Convenient in and out ATM spot on Clayton Valley. Super nice "guard" strolling around, smiling at everyone. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Concord, California