I hired Welte to replace an EPDM rubber roof at a property in the city. I visited to inspect the work the day after they finished, and found that they had installed the new rubber without having properly cleared the deck of rocks and other debris. There are approximately a dozen locations where something pointy (assumption is a small stone) is poking up through the EPDM, causing the rubber to stretch. I complained, asked them to make it right, and was told that this wasn't a problem, the stone would sink into the insulation. They would not do anything. This was a bullshit response at the time, and over the coming months and now three years, the same pointy objects are there. Another roofing company was performing work on my neighbor's roof a year after mine was replaced by Welte, they asked and were given permission to access the neighbor's roof via my roof. They called me to warn me about the rocks, and cut out and repaired the worst area, for free. They also showed me that some of the termination bar was unattached to the home. You can do better than Welte Roofing. read more

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We just bought a new house and found out it had slate roofing. Apparently that's a specialty, so we needed to find someone who could handle that. We went with this roofing company since it was recommended to us. We got on the waitlist for the work to be done in July and waited probably about 8 weeks for them to actually come out. Basically, If you are looking for work done ASAP, it will not happen with them. I didn't like the waitlist process either. We called after we were quoted between 4-6 weeks about the 5 week point and they told us there's no "queue" and that they would basically get to us when they could. Didn't make sense. But again, this wasn't an immediately need and we just blindly trusted they'd get to us. I think what happens is they somewhere write your name down and what work you need done and send out people depending on how rainy it's been and what work you're having done. Basically they work for themselves and their schedule and you just sit and wait. Must be nice to have a big business that's so in demand. I got a call at week 8 asking if they could come out the next day. Thankfully it worked out I was free and I didn't even need to be there if I couldn't. I'm glad I was there because the workers basically walked me around my house and told me some other things we should maintenance at some point. I'm sure they were selling us, but it's nice to know where our problem areas are too. They also took a video up on the roof of all the work they did, just so you can actually see they did work, which I appreciate. Our quote actually came in way lower than we expected, so that was a nice surprise. I'd use them again for non-emergency situations because they were pretty affordable. read more

Only choose Welte Roofing if you are looking for a roofing/gutter partner. If you are looking for the fastest, lowest price, don't waste their time and don't waste yours. Welte's prices are extremely competitive. However, I did not choose them because they are the least expensive, because they were not. I chose them because I trust them. We have a 100 year old home with an original slate roof. Welte keeps my home water tight. Further, their have unparalleled tenure amongst their workers because they treat them right, and its shows in their workers' attention to detail when they are working at my house. Lastly, they offer a service where they come out annually and check for damage/issues. If you want peace of mind, you choose Welte. read more

WELTE ROOFING, is one of the best companies to have ever done work on my roof! They were friendly since the first phone call, they scheduled to be there at a certain time but were actually early, checked the damage gave me an estimate we agreed on and got the work done fast, efficient, with great quality, and never had another leak, thank you WELTE ROOFING read more

When I told them what I was looking for, the person answering the phone said, "well we currently have a four month lead time and it will be $200/hr to look for any issues and then it will also be $200/hr for any actual work." This place doesn't deserve anyone's business with such a blatant lack of customer empathy. read more

We have used Welte roofing for the past 20+ yrs on all our roofing issues on our 100+ year old large house. They have done an outstanding job every time. They come quickly, take photos to show you the issue before they start the work, I have never needed them to come back to re-repair a part of the roof they had previoulsy fixed. The only downside is that they are a bit expensive...but you do get what you pay for with them. ADDENDUM: I had Welte come out for another repair on my roof (it is a very old home) after I had gotten a quote from Erie Construction. Erie told me I needed a whole new roof and it would cost $27K. Welte then came out and said my roof was in perfect condition and the issue was the dormer windows above the roof - the wood was rotten and rain water was leaking in through the windows and wall down to the room below. This made a lot more sense with the fact that when it rained, it would often not start leaking until 2 -3 hrs into the rain. I am not sure why Welte has a low star rating on google reviews but what I can tell you is they saved me $27K and they are HONEST. This is hard to come by these days. (FYI I only called Erie Contraction as Welte said they would not be able to come out right away and I wanted it dealt with ASAP). read more

Avoid this company at all cost! I have had the same horrible experience twice now. They take two weeks to come out (that is a long time when you have a leak.) On both occasions the quality of the work was so poor that they had to come out a second time. They aren't above charging you hundreds of dollars every time they come out -even when it is to rectify a job that wasn't done properly the first time. Currently I have a significant leak that I have paid Welte to fix twice, but to no avail. Bottom line: Bad service, horrible quality, no commitment to customers. Find a company with better values. read more

Everything worked well with Welte -- easy scheduling, and a call the day before they were scheduled to show up to confirm the appointment. Then, they never showed up -- and never called. Good to know, now, as I found another roofer. Stay way from Welte. They're just another no-show contractor read more

05/03/2017 I contacted Welte Roofing about raccoon damage in the corner of a valley in my roof. I specifically asked for an adjuster to come to the house when I was home to give an estimate on the repairs. I was told I would be called back with availability. 05/05/2017 I was called and told that no one would be available during the evenings or weekends when I was available. So, unpreferably, I agreed someone could come even though I wouldn't be there at the time. 05/08/2017 An adjuster had come during the day when I was at work. That late afternoon, I received a call from him (Jeremy), he told me it was a couple hour job and that the rates are $200 for the first hour and $175 after that. I then asked for an estimated total cost and was told around $500. He said that I would get a one day notice when someone would come to do the work. At the time of the call, I said I would call back with a decision as I had other estimates to consider. 05/09/2017 I called Welte Roofing back and agreed to estimated cost and arrangement that I would receive a call when the job could be done. 05/17/2017 I was called and told that someone would be out Thursday or Friday of that week. On the phone, we agreed on Friday bc someone would be home at the time during the day. 05/19/2017 The roofers pulled in the driveway at 744a, they began the job a bit after confirming the damage. They were here approx 3.5 hours, leaving the property a few mins after 1110. During the time they were here the only conversations had regarding the work was to confirm the location of the damage and to provide and extension cord and power. 05/25/2017 I received a non-itemized invoice in the mail for the job, 870$ even. After reviewing the non-itemized invoice, seeing it was well over and near double the estimate, I figured the costs labor and materials at cost (trying to determine how the bill came to 870$): The 3.5 hours ($637.5 labor), the supposed replaced 3 shingles, 6' of decking, 2' of valley, and installed ice guard. Looking over their repairs, the roofers did not replace 2' of valley, what they did was they slid a small piece of flashing (maybe 6") under the damaged piece and caulked it in. It looks highly unprofessional, and the ice guard looks a lot like plain tar paper to me. In addition, there is still an open opportunity for an animal to reopen the damaged area to get in. The retail cost of the amount of material used to my calculations is around $30 but definitely not more than $50 (to a total of $687.5 including their labor). 05/26/2017 I called the company to ask about the discrepancy in cost vs. the work completed. I spoke with Jeremy. I was treated very rudely, was interrupted when expressing my concerns, was mocked, and laughed at until I admittedly slightly lost my cool for a moment. I was also now informed that I was being charged for the travel time (an hour to drive from Castle Shannon to West Mifflin) so the total was 4.5 hours. This is the first I heard anything about travel time (from any contractor let alone this one). Jeremy then asked me if I was unhappy with the amount of money I was charged or work performed, my answer was that I am unhappy with the amount charged for such poor craftsmanship. My response was not comprehensible as he insisted it had to be one or the other, cost or the job I was unhappy with. When I asked for an itemized statement and where the added cost came from, again I was laughed at and told about the cost of a "professional roofing company". I haven't ran into many professional operations that will NOT supply a itemized receipt (just a total cost $870.00, approx %50 higher than the estimated cost) for again I say terrible craftsmanship. I am not opposed to pay for the services performed, however the bill received does not align with the description of labor and rates which were previously agreed upon and supplied in the company's maintenance brochure. read more