He was able to help us in a pinch when we needed it and offered quality service! We cannot…read morerecommend this place more.

Great quality prints. Professional. Fast. Best customer service. Personalized with outstanding…read moreattention to detail.

First: Pine Press is a Class Act all the way. We were so…read moreimpressed with the professionalism and talent we encountered. Our Business cards came out beyond our expectations. So - expect: super smart, super fast, very efficient!

kind of expensive and printers kind of dirty, too but I guess all printer places dirty…read more $2 for one page and then 20 cents for every page after even if it's 70+ pages, no volume discount, I would recommend printing elsewhere or just asking a leasing office or friend with a job

I got here not really considering the fact that tax time is fast approaching and that the new…read morecramped location would be bursting with people that required a lot of assistance because they came unprepared. There was some customer in front of me claiming she was late for a job interview and needed to print something, yet she was dressed in jeans and grubby tennis shoes. I so wanted to ask where she had applied. I've been a FedEx/Kinkos customer for years, so most of the staff is the same in their new MV location near Cost Plus (across ECR from the old one). I've also been to other locations. Usually when you have a small, quick job, and there's a big backup, they'll help you at the counter for no extra fee (i.e., customer service). However, that was not the message communicated to me by the female that initially greeted me, so I decided to wait for the customer with the supposed interview to figure out how to use the machine and leave so I could use it myself. I was also in here the other day when NOBODY else was there - not customers or other staff - except for a single employee and me. I don't expect an overly fake greeting, but whatever I did get was very unfriendly. And I didn't even require any help from her. Today I finally got to a machine and was able to go through some printing and copying on my own. However, one (SINGLE-page) document would not allow me to print it. After about 5 tries, I waited until a male employee (Kit-Shing) finished helping another customer. Since it was next to my machine, I noticed how patient and genuinely helpful he was (I've seen this before from him at the other location). He even gave the customer tips on dealing some of the instructions if they happened to speak another language (as he himself possibly does). It was absolutely respectful, and again, of real use. He told me he would help me to print out my document at the counter since the file itself was giving me issues. It took him very little time, and it worked for him on the first try. I was so grateful to him for making quick work of what should have been a simple process for me. He obviously understands the TRUE meaning of customer service. Him stepping in left me with a positive impression and made me feel comfortable that things will go smoothly next time I need their services. Please pay attention to his quiet wisdom! Sorry for rambling, but his attitude stood out even more because it's been a terrible week for customer service everywhere I've gone. So many people (often young, but not always) can barely be bothered to perform the most basic tasks they're paid to do. It's honestly appalling. I don't understand why they aren't more thankful to have a job in the first place in this economy and with the takeover of AI. I have only been asking them to help with simple tasks that are their only job duties. I have not been rude or difficult, yet I've been met with 'tude. Anyway, Kit-Shing is simply awesome. Thanks again!

Huge thank you and shout-out to the team at FedEx Office. The employees here are consistently…read moreoutstanding and genuinely make every visit a great experience. I especially want to recognize Rex and Richard. I've known Rex for years, and he is always smiling, positive, and welcoming. You can truly tell he loves what he does, and that energy carries over to customers. He's a great guy and a pleasure to work with every single time. Richard is one of the newer employees I've interacted with, and his customer service is excellent as well. He's younger, but incredibly knowledgeable, resourceful, and professional. He has always taken the time to help my husband and me with whatever service we needed, and he does it with patience and confidence. I also want management to know how grateful I am for hiring such quality employees. It really makes a difference, and the Mountain View location stands out because of it. Thank you, Rex and Richard, for consistently going above and beyond you're both very much appreciated!

This is a great place. The price of their copying service is simply unbelievable and the service…read moreis top notch. I feel so lucky to have found the Copy Factory. This is by far the best copy place anywhere in the Bay Area. Thank you, Todd!

They turned around by a simple T-shirt project very quickly for my friend's birthday. We were so…read morehappy to have a nice custom T-shirt gift for him.

Great service! Impressed with the attention to detail for the visa and passport photos. Fast…read moreturnaround time. Highly recommended!

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

This place is absolutely amazing! Great service and stellar quality…read more I requested their service to print out thank you cards and the team helped me get my order done in 2 days. Absolutely great value for quality work. CANNOT RECOMMEND ENOUGH!!!

Excellent quality, service above and beyond, reasonable price. They were recommended to me. Very…read moreglad I found them.

The UPS store on Castro Street in Mountain View has the friendliest and helpful staff, especially…read moreNina. I needed help trimming some photos for my son's school pics. She offered to help me trim these, as well as another pic for a specific frame. I greatly appreciate Nina for her wonderful customer service.

Prior to changing owners this place always picked up telephone and was able to answer questions…read moreabout deliveries. Now, I can never get anyone on the phone- the phone tree just goes in circles. Good luck actually speaking to an actual person. Once there, service is ok. Update- business provided AI to my post- awesome! Poor service

I downloaded the app and it didn't work so I cancelled my order but have not received a…read morereimbursement for my cancelled order

WOW! What an amazing…read moreplace. We worked with Ernie and Neil and received impeccable customer service, timeliness, and end product. They gave us a huge discount and really worked with what our business had to work with. I couldn't be more impressed. Five stars! Definitely recommended!