I have gone to this Wendy's two days in a row now after I get out of work around 2am. And each day it's the same excuse that they're cleaning their grills and that they have no beef but they have chicken. I understand about cleaning the grills but how do they not have any Beef every single time does it make sense. I love Wendy's but I'll probably never go again because it's just a waste of my time. read more

Wendy's is not fine dining. But i do expect to not only get what I asked for but not get cold food. On both account this Wendy's has failed. The first time went through the drive thru they got my order wrong. When I went inside to tell them they forgot a burger they gave me attitude. They finally gave me the burger with no " sorry about that". The second time. I ordered, the service was fine and fast. But the fries were cold and stale. The burger was barely warm. I can only guess due to the speedy delivery that someone else had ordered this and it had been sitting out. Will not go back and if I do need a Wendy's burger that bad I will drive the 2miles to the other one. read more

There really rude when ordering drive through asks the girl what the icecream was called (frosty) super RUDE GIRL rushed us and I ordered a baked potato no sour cream no butter no salt no pepper there horrible !!!!!! read more

Usually good at serving, but today I found something in my green tea that looked like a loogie (snot). I threw it away right after taking a pic of it. Just gross if it is or not. Either way gross. read more

Wendy's - The loogie looking substance in my green tea that I threw out - Fast Food Near Me - Avondale, Arizona

Always forgetting stuff! Ordered off ubereats twice today and both times forgot something huge. Isn't the first time they've messed up either read more

Never again. The cashier seemed like she was high. Not only did she get the people before us order wrong but also got ours wrong.

I am not sure why this location boasts that they are open 24 hours. The manager at night is terrible, they are always missing items from the order, and we've gone numerous times to them telling us that their fryers are down or their grills are down and they are not able to serve us. Horrible service and horrible excuses. The manager says it's "HIS" location and he can do what he wants. read more

So i pulled up to this Wendy's around 10:15pm on a Saturday night. This Wendy's is supposed to be 24hrs because it's located at a truck stop the employees had the drive through blocked off with two chairs from the inside abd also had a trash can blocking the side door entrance so people would think they are closed. I went inside through the pilot main entrance and placed an order for them just to mess up my drink. i ordered a strawberry lemonade just for the employee to hand me a cup of regular lemons with strawberry syrup at the bottom and tell me i needed to mix it myself. i also asked if the drive thru closed and told him that there is two chairs blocking it and the employee acted as if he didn't know but still never went to fix it either. read more

I used to come here all the time in the past two years and I really liked their food. But then I moved in with my fiancé and stopped going. Today, we stopped to grab some lunch and I was surprised at how dirty the place was. The tables were dirty. The prices had been raised and I noticed that some of the food had been taken off the menu. The spicy nuggets for example. My fiancé took the order to our table and accidentally dropped the drinks that were placed on the edge of the tray and when he took them to the cashier she told him that she would take care of it to leave it on the counter. So we were really hungry. Started eating, and I went back to the counter and asked about our drinks. She had "forgotten" about them. I used to love that place but now, not so much. I don't know if I will return. read more

Ordered a large dr. Pepper and they ended up giving the customer in front of me a small drink. They ended up taking the drink back and when I pulled forward they poured the small cup into a large cup. Seriously??? What if that person had touched the drink or coughed near it. During this whole pandemic. You're supposed to take precautions and especially doing something so stupid can put someone's life at risk. Horrible service read more

How many time i got yo write the same problem, see im smart this is the reason why i order the chilli ..its safe if you don't protect your self Wendy's won't the girl ( diserri) i mispell her name touches money and then go touche the French fries box and brown bag she touched my chilli again the customer value is money...no protection read more

Wow! I haven't been handed a brown salad and 4 day old fries from the dumpster in awhile. Yikes Wendy's get yourself together.

Why is it open 24hrs when you guys don't serve the full menu. We went twice and they said all they are serving is fried food, we are not serving burgers now. read more

Racism racism racism alert!!!!!! I ordered the 2 for $5 the 10pc spicy chicken nuggets, chicken sandwich and I ordered a large fry on the side. I asked for my fries to be fresh, and me other food to be well done. My food was no where near fresh and the fries were soggy. I informed the MANAGER Jessica of the issue she asked for my receipt and I told her it should be in the bag that I brought back She told me that it wasn't and I told her I did not have it. I was asked to come inside. Upon going inside the manager Jessica told me she could not find my receipt and could not replace my order and told me I can come tomorrow when her GM was in. I asked her to call her GM so I could speak with her she told me that she couldn't and stated her GM told her not to replace my order and for me to come back Tomorrow. Jessica then stated her GM will replace my order tomorrow I informed her I wanted the food I brought back to have for my reference tomorrow she told me no and to come back tomorrow. I asked for the corporate she told me it was on the back of my receipt I told her I did not have the receipt she printed a receipt then kept it and told me it wasn't on there she told me to go on line. She then called the manager from the gas station over as I was on the phone with customer service I seen the manager roll her eyes and stated "so I don't care I'll tell her my self" when I called the gas station manager over to speak with her she had attitude before evening approaching me. I do not not understand if the GM is suppose to replace the order why bring me back tomorrow. This is an act of Racism! read more

The food here is what I'd expect from a Wendy's, but don't go into the dining room if you're in a hurry. They obviously give the drive-thru top priority and you can wait upwards of 15 minutes for your food. The dining room was clean and the people were friendly. I'll go back, but I'll be staying in my car. read more

I swung by one evening on my way who knows where (I drive big rigs). You guys were busy, pretty DAMN busy!! The store was clean and organised just the same! a nice thing to see considering some of the dining tragedies i get to see in my profession. You had 1 person that stood out of the group of hard working employees. Her name was Alyssa, and she kicked many butts! She was kind, thorough and proficient. She took my order and was clearly in a "zone". like a well oiled cog, she moved fluidly through the madness and still had the poise to ask if i needed extra napkins! To you Alyssa I say "Bravo"!! I look forward to going there again! read more

Stopped by for a gas and rest stop and breakfast . I was very happy with the various options. The cashier was not very friendly and could barely hear what she was asking me, the food tasted good but not very warm especially the hash browns read more

Tried their chicken biscuit for the first time. The biscuit was rock hard and crumbling to pieces. When we asked for another one the workers were real jerks and actually yelled at my husband when he asked if they would throw the old one away for him. Apparently Wendy's employees are not having a Happy Independence Day. read more

First of all, it's Wendy's, so obviously it's fast food. And it's in a pilot gas station stop so tons of big rigs. But the customer service there is phenomenal. The gentleman in the afternoon, I think his name is Sam, walks around and asks how is your day going and if he can refill your drink. But he sounds so honest when he asks how your doing. There is another gentleman At the cashier, can't remember his name but he remember me After one visit And was very kind and helpful. Good job Wendy's team and management. read more

I showed up at about one in the morning, so I'm talking about the mid shift specifically. The customer service was second to none. I honestly felt like I was being carefully taken care with this staff. I asked for a meal with chili instead of fries. I got fries in my bag, so before I turned to leave I happened to realize my bag was a little lighter than it should be. Turned back, and a very nice lady swapped it out and apologized multiple times and wished me to have a good night and to come back soon. If the establishment happens to read this, I came at 1:45 on Dec 18th. The African American lady, a longer haired younger guy, and a white manager with short white hair definitely needs a kudos! read more

Drive thru employee has zero customer service skills. The food received is not what I ordered.

Amazing service make sure you get a friendly face to serve you and they will care about your order

Broken Menu, terrible customer service, girl at the window probably thinks she will die if she smiles. Something is horridly wrong with this place and its like they rush you when you're ordering and when you ask for condiments they practically throw them at you just to get you out of there (no there was no line of cars waiting behind us, not even one). French fries are soggy (not fresh) and burgers are not freshly made to order either. Ill just make the extra drive to 75th ave location at Desert Sky Mall. read more

I went here and got some easy things like fries, nuggets, chili w cheese, grilled chicken sandwich and a potato. You would think pretty simple apparently not and this isn't the first time I come here and my order is wrong. The whole time they had the drive thru window open and 4 employees and a manager looking into the car not preparing my order and talking. They forgot my fries and cheese in my chili maybe if Jessica and her crew were worried about bagging orders instead of talking they would have successfully gotten this right. I use to work here and they had high expectations for us its appalling to me the lack care for customer service. read more

Horrible customer service. Leave you standing at counter. Act like the only reason they are working there is because their parole officer told them they had too. Rude. Need more workers so the counter person isn't having to work drive through at same time. Bad thing is as a truck driver it's them or the dehydrated hotdogs in the store. read more

This WAS our go to Wendy's until yesterday. The staff is so unprofessional I was shocked. I told the girl the first thing I needed and she said "A whhhattt?" I repeated what I said and again no drink and she says OK like a rude bitch and I just was staring at the screen wondering if she really spoke to me like that. I said, you know, you don't need to be rude it's unprofessional. She was then shocked and laughed and then said "ma'am, I'm not being rude!" Oh so that's your customer service? Told her to get effed and backed outta the drive through while some sloppy, scraggly employee stood in the doorway staring at me. When we were there a few weeks ago, someone had their headset on and started saying "Polly wanna cracker" and I said ummm what and another employee yelled is your headset on and it went quiet then someone comes on laughing while taking my order. Like, wtf?! Not to mention your trying to order and they assume you want a coke and that's not even wtf we want or I try ordering multiple meals and after the first one they say, your total is......This place needs some serious help with customer service and we will never return to this one. Went to the one on Litchfield and what's weird is, their drinks are bigger! read more

I went in and ordered the new breakfast bowl.it was about 9:50 am .left too fond out they charged me for the bowl.but gave me biscuit & gravy. Call they said they couldn't do anything now because it was after 10:00 . I stood right there & heard the cashier tell the person what I ordered. I know they just through the biscuit & gravy in bag since it was a to go order knowing I would be gone before I noticed. That's ok my family won't eat there anymore. If they would have just said we don't have any more. I would have ordered something different. But instead they just stuck something else in bag hopping I wouldn't notice tell I was down the road. Tks read more

Went through the drive through, I was out in 80 seconds. Manager seemed very friendly, courteous. Food was cooked just right. I would come here again soon. read more

The guy Miguel gives me one day old green tea & when I come back & i ask him to drink he told me to trash it & they making new one.They don't even know when they make this shit .i ask her manager she don't know fucking nothing.They don't donate this food for us we pay for it.So my question is that if we pay for food & you didn't get good quality of food it's not worth it to spending money there..Talkkng with girls focus on your work & make quality better read more

Just went through the drive thru. There is a sign on the window that clearly states if you don't receive a receipt then your meal is free. Well, after $23 + in food I expect a receipt. After the food was handed to us there was no receipt no where to be found so I asked the cashier where my receipt was and she said it should be in the bag. After taking everything out of the bag and still not finding a receipt I told her there is nothing here. By then she quickly hands me a receipt so I remind her of the free meal policy if no receipt Is given to which she quickly responds " that's only if you drive away without a receipt". Really? I had to ask her for the receipt so I think this qualifies. So she expects me to drive away then come inside the store to which she will then probably claim that she did give it to me but I lost it or am probably lying. Talk about false advertisement. If they are not willing to honor what they advertise then they shouldn't advertise it read more

The cashier was very helpful In serving me and made sure everything was correct. The manager a young man, asked how my meal was and if I was having a good day. I applaud the manager for expressing concern to a customer, hard to find now a days. 6:3 2pm 09.05.14 - wendys management please Look into this location for customer service points. I had a great experience. read more

24 hours, but let's explore this a bit. Walk in at 0230 thinking I would be able to have a burger at least. Nope, grill is off, according to my sales person, from 0130 to 0300 for cleaning. I suggested in a question as to why the whole grill is shut down, do one side at a time, was told it is all connected. Didn't have time to drive to another truck stop as I was on my federally mandated 30 minute break so opted for the spicy chicken meal. This is where the two stars come in. I get from another employee that my fries are holding me up from eating, because he could serve me cold ones. I had 30 minutes to kill, no biggie. Get my meal and the spicy chicken is old and luke warm at best for internal temperature. Sales person handles the fries and ends up mixing the old with the fresh, so every bite was a mystery of where it would be fresh or hours old. Next time, will go to Subway which seems to be 24 hrs as well. read more