People talk about Euclid Ave, Coventry, W 25th, E 4th, E 99th all the time. These are big time well known Cleveland streets. W 117th is the most important Cleveland street to me. The fun begins at the condos along the lake shore and continues to Memphis Kiddie Park. Lido Lounge, Luchitas and other Cleveland landmarks dot the way. If you want to eat late night and be a nighthawk at the diner you can dine at My Friends or Diana's. There is a placenta of fast food options for people on a race against time. Wendy's has always been a treat and a couple notches higher than its yellow arched brethren. Wendy's has revolutionized fast food with items like baked potatoes and their famous chili. Nowadays everyone is a critic and activist. They would be happy to know that Wendy's uses unused burger meat in the chili and that is why it tastes so good. It gets the crisp of the flat-top grill. Wendy's has once again changed the game. The breakfast menu is the best. I usually go to The Place to Be in Lakewood for breakfast. Now I am on quarantine high alert, I shoot through the drive thru and grab myself a nice meal as a treat! read more

On Sunday we decided to order Wendy's but did not expect my son to eat raw chicken. It is Tuesday and I have yet heard from the General Manager. Exposure to raw meat for a 4 year old is extremely risky for my son's health. read more

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I usually like this place. Their systems go down every other day but I blame management more than any of the employees and I usually get my food anyways. But tonight was abysmal. Waited in the drive thru for. An. HOUR!!! Only to be told when I finally got to the window that their WHOLE system is down and they can't even see what I ordered. Or make anything. And there was only one employee there besides the manager. What the fuck is going on? Are the wires literally falling apart or being eaten by rats? So not only do I not get my food, but I also don't get my money back that I spent on the mobile order. I come here often, but never again after this. Fuck this place. To the one dude who's usually working late and always has a great mood and works fast: you know who you are. Find a better job, you don't deserve to be dealing with the issues that the horrible management makes you deal with. read more

Tried multiple times to order from in store and through food apps and just never got my order to the point they have to cancel it. They say they are open till 2am but I cant even get my food at 8pm. Ive had food delivery drivers have to sit there for 20 minutes just for them to cancel because the amount of time they took to make a singular burger caused them to lose out making at least another delivery. Save your money and go to a different Wendy's, you would be wasting your money and especially your time otherwise. read more

Awful service. The lady on drive-thru tried to speed us through ordering as fast as possible despite no one else being at the drive-thru or restaurant. She kept her mic on and was whistling and complaining about how long we were taking to order (which was less than a minute by the way) to the other staff. We didn't even order everything we wanted because she just shoved us through to the window and talked over us. Incredibly rude and unprofessional. read more

Haven't tasted the food yet but service is awful. They do not listen or understand. I got the boggle bag. $5 normally for the crispy chicken. I always get a large fry up charge with it and it comes out to $5.55 or something close to it. I get a biggie bag almost everyday and this store adds a whole $1 for the large fries, didn't even give me my drink and proceeded to ask if I paid for a drink when I very clearly asked for a biggie bag that comes with a small drink. Not a good store. This place lives up to its ratings. Do better read more

Inside gives me the ick. It smells like dirty mop water and they do NOT wear gloves. It looks, feels, and smells so unsanitary

I drive to Wendy's and order a 10 pc with bbq sauce and medium fries. I receive my order and drive home, check the bag and their is literally no sauce in there! What a let down read more

second time ordering from this specific Wendy's AND they always forget something my first order missed my fries , gave me spice nuggets when I ordered original and then AGAIN second order didn't even give me my drink when I ordered one ??? I keep getting combos but im not getting MY ACTUAL COMBO read more

I had a few beers and I had a few more and I didn't drive ;) food good beer better I like the red head

Drive through only, despite posting dining hours in the door, website, and even through the mobile app. 5-10 minute drive thru wait. Once they wouldn't even take my order. You don't get receipts so you never know how much you're charged. I used a mobile deal from the app, didn't find out until I checked my credit card app that they didn't use the coupon. I called and the lady said "oh the coupon wasn't scanning." How about if you tell me in person, or give me a receipt so I could know before I drive all the way back home. read more

Not "fast" at all. Super, super slow. Gonna use the drive thru? Just put it in park while you wait. Maybe understandable if the food looked like someone took time to prepare it, but nope. That is also terrible. read more

I have given this Wendy's two attempts in my life here. It is prolly the most miss managed, dirty, lack luster Wendy's in the nation. I'm serious. They don't even give you the full menu option there. They don't even accept Apple Pay. They are aren't up to date tech wise, or clearly with other Wendy's. Would recommend nobody come here and if you do, time yourself through the drive through. Good luck read more

Honestly this is the most disgusting wendys ever. Food is always stale and cold. Workers constantly lie about not having stuff so that they don't have to do their job. Terrible service. read more

They didn't have ANY jelly for my breakfast sandwich. The service was decent but still a bit slow .

Wendy needs to STAY OUT of the breakfast business. NO JELLY,,,, WTF, who eats breakfast without jelly. 2 cents worth of jelly... what a cheap ass fast food place this is. THIS IS FOR ALL WENDY'S STORES. YOU SUCK. Get some jelly cheap skate. Slow slow sloooooooowww. Disrespectful as hell and don't care, they even tell you they don't care. I DON'T TRUST WENDY'S,,, DO YOU . They won t even contact you when you make a complaint,,, they do t care. Even when you speak to the manager in person,,, they still treat you rude and disrespectful. Look at all the negative reviews,,not just mine. I even gave them 2 3 4 chances and still the same. IS THIS A PLACE YOU WANT TO EAT AT. This k about it, toooo many other good placex.to eat read more

Dominique working the drive thru window on 4/15 went above and beyond for my wife who stopped through late night on her way home from work. Everything in our order was spot on. You need more people like this! Hope her hard work is recognized. read more

Slowest Wendy's ever. Waited 25 min to get to ordering and they they said they are done taking orders because a truck is here. Never go to this one go out to Fairview. read more

Holly slowness! Those people were turtles in their previous life. Orders are wrong and when you call... guess what happens? Nada. I want to meet the owner of this franchise. Dude is probably not ok. read more

It hurts me to give a bad review. But this Wendys is so bad it shouldn't even be called a Wendys. Wendy is rolling in her grave with cobweb braids and is so sad because this Wendys is so bad. I have been in line twice and left because it is so slow or no one answers at the menu. No one can fix this Wendys they should tear it down and build a school. read more

Pulled up. After sitting for four minutes I say "helllo?" "Um, we kinda closed right now." Lazy. Lazy. Lazy. It's not even midnight and you don't close til 2. read more

SLOW Not fast food waited in line for 10 mins before I could order but then they had me wait another 5 mins before letting me order.

This wendys needs to get it together! I don't eat fast food often however, if I do it's gonna be wendys. Stopped here after an afternoon at edgewater. Couldn't wait to get a pretzel bun chicken sammy. The line was literally to the street and no walk in (which is fine). We are in difficult times right now. I waited 45 mins in this drive thru I kid you not. When I got my sandwich it wasn't pretzel bun and my fries were soggy and lukewarm. . I do have one good thing to say though and that's the young woman working the drive thru was amazing. I cannot remember her name but she works lunchtime until 5. She was so sweet even though she was only working with a staff of three. I have an extra star just for her! read more

Every time I come here there is rude service and they CONSTANTLY mess up your food for fun. NEVER COME HERE

One Day their open one day they are closed!?! Today they closed about 7p.m after waiting in line and being told, they were closed. No reason given, once again?! Place needs all new management, it is getting worse. Staff is always unprofessional, half the staff needs new Customer Service skills..Food is garbage any more, cold fries, pink beef paddies. SOMEONE PLEASE RESCUE this Ghetto, dirty Wendy's on W.117th in Cleveland,Ohio read more

Went here on 5/11/2021 at 1:30 PM. I ordered just one double baconator. At the window picking up my order they gave me a regular hamburger. I motioned to them and they opened the window again and said yes we gave you the wrong order. They gave me another burger, I asked them is this a double baconator and they replied yes.i get to the nursing home. Only to find a double hamburger. My mother was craving a baconator. I called them 10 times and no one ever even answered the phone. I would SUGGEST that you not go to this Wendy's. There parking lot was full of garbage. Also. read more

Waited in drive thru for 20 minutes. Cars did not move. Decided to go in. Both doors locked. 2 or 3 workers sitting drinking pop in the booths. No signage saying dining room was closed. Employees just staring at us. Ridiculous incompetence. read more

I am completely and utterly disgusted luckily I was not here to pick up my own food I work for DoorDash and I was driving through the drive-through to pick up somebody else's order. While picking up an order there was employee in the back with his hands down his pants touching his private parts. Any person in the entire world know and you don't do that at a restaurant this person should not be working in the restaurant industry. I highly recommend you do not go to this restaurant nor will I ever order from here. read more

Waited in line at the drive-through for nearly 25 minutes and there was only two cars in front of me. Absolutely at a loss for what could've been taking them so long. I couldn't leave because they had already charged my card so I was just sitting there. No explanation no apology and the food was only like room temperature when I got it so you can't even say that they cooked it fresh and that's what was taking so long. 117th is filled with options for fast food, so this is just a friendly reminder to go any place else but here. read more

The employees were not very friendly. The employee asked if we wanted a receipt but the register was out of paper and the employee didn't even try to go and get any tape. I ordered the 4 for $4 what I got was cold fries, old dry Jr bacon cheeseburger and the wrong chicken nuggets. I actually went back get some fresh fries and it looks like they gave me back the fries I gave them. SMH. I asked for spicy nuggets and I got lukewarm regular ones. I also thought the because of COVID-19 they're not supposed to take food back. It didn't use to be this bad. I will never go back to this Wendy's again. read more

Wendy's - It's supposed to be a fresh Jr bacon cheeseburger. This is absolutely horrible and not fresh. - Burgers Near Me - Cleveland, Ohio

The service is horrible. Waiting in line is a very slow ordeal and last time I went they just stoped all operations randomly during the day while there was a very long line outside. I waited in line for 20 minutes. Nobody to take the order. Nobody at the windows. Broad daylight outside, no signs or warnings, it was as if they just stoped working read more

If you're looking for reliable fast food this is NOT your next stop. For example, my order was a baked potato, frosty, buffalo chicken salad. They were out of potatoes, frosty machine was broken, wrong salad dressing, and the fries they substituted were cold. One time I ordered a double cheeseburger and they charged me for a baconator with no bacon so i paid more. So if you're looking for fast food that probably won't be what you want then go here. read more

Wow. I wonder who owns this Wendy's. I can't imagine the owner being satisfied with the way this place operates. I sat in the drive-through for a good half hour tonight. Unbelievably horrible. read more

my order was incorrect at the drive thru [this happens] I went in to the store to clarify -which they were very helpful at doing I can live with this it happens but NO ONE HAD A MASK ON???????!!!!!!!! NOT ONE EMPLOYEE ---ZERO NO ONE HAD ONE ON THEIR NECK EVEN IN HOPEFUL ATTEMPTS TO POSSIBLY USE at some time I can not live with this----- my order went into the garbage before I left sadly read more

Service is usually slow. Food is always good. I usually only get thier healthy salads and a baked potato or chili. read more

Wendy's - the inside of a fast food restaurant - Burgers Near Me - Cleveland, Ohio

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Repeatedly cannot get orders correct. We are done with this establishment. If you call to state that they got your order wrong they HANG UP on you. DO NOT WASTE YOUR TIME. GO ANYWHERE ELSE BUT THIS FRANCHISE. Its not baseball.. They don't get THREE chances. If you call the employees will hang up on you. GO SOMEWHERE ELSE. Seriously you don't want to spend a dime here. . read more

They get two stars because the food is always good, BUT they are so damn slow. I mean every single time I go there. It happens when they aren't even busy. And I don't mind waiting, what I mind is the waiting and them not addressing it. Not too mention most of the workers have attitudes. read more

Waited over 15mins. Staff rude. Asked for a refund. Will not be returning. The management seems oblivious. We ended up going to Rally's and had a quick and kind experience. read more

Even though I go here all the time it's because they have the best Strawberry Lemonade in the city. However, their drive through line be so long and their food don't be that good or warm. But the Lemonade be so good and the location is close to my house so I go anyway. Maybe management will hire some good employees for a faster drive through. read more

My rating is ZERO!! Inside or drive thru this is the WORST Wendy's I've been too. There's 10 employees inside talking and playing around instead of taking orders and doing there job. read more