If only I could give them 0 stars!!! Where is the owner? Why let your business go down like this. Please get new management & workers who care for your business. Is that hard? Long waits, and never any soda but diet avlb. Terrible read more

So I walked in and the temperature in the atmosphere is perfect my intentions was to leave with my food but it was so clean and comfortable I decided to stay. There is a young kid behind the counter name is Jordan very helpful great with customer relations seems to be great with children he is the reason why 4 stars I would coming here with my family any day of the week is also a girl I think her name is chile very sweet very nice. I didn't speak to the manager but I was watching her and she was really on top of her game read more

Good place, to eat wendys. :) good customer service and fast on the food :) My friends buns were a bit cold... Tho.. And cashiers were a bit slow.. read more

Just...Don't! It's not worth your time or money. Slow understaffed service, poorly made(already cheap) product, smells dirty, rude customer service... 20MINUTE+ Drive Thru wait??? Really? No. read more

I really dislike giving bad ratings these days, but right now at 10:13 in the drive thru. The African American girl working there was giving me an attitude. She said, "the sodas were on the menus" because I ask her what sodas does she have. I think it might be time for me to move out of this area. This should really be a one star, but I really don't want to give one star anymore. Even for the most part everyone is really friendly here. I guess it is just her. read more

Long line Attendant not very nice. She was sarcastic, short and just overall a turn off. Should have stopped while I had a chance. Ordered 2 10 piece nuggets and a #1 with bacon. All terrible. Food was cold, tasted old and they forgot to add the bacon I paid for. Total waste of 27 bucks. Never again. Even the one in Honduras is better than that. read more

I love Wendy's, but when the cashiers don't even smile when they're taking your order, it makes me not want to come back. I just left and the cashier didn't even ask me "Will that complete your order?" I mean I handed her a coupon that I got in the mail for two burgers, buy one get one free and she was already giving me my total without offering anything to drink. Come on Wendy's. Pleeeeaaase train your cashier to be more friendly. I know we may have bad days but man your customers will want to come more often if greeted with a smile and a friendly face. For this visit I'm giving them one star. Don't know if I'll come to this particular location. read more

First time dining in , store is completely remodeled looks very nice from the inside even has TVs and they have the nba game on . Food was delivered fast, no wait . And fresh service was good cashier was nice she even offer me if I wanted to buy a cookie that they where fresh by the way best cookies I've ever tried . read more

Don't even stop there to dam slow fries are cold after we requested them a little more crunchy my burger looked super plain ...I say to much talking and no work.. read more

Wendy's - Basically nothing in this burger all bad.. - Burgers Near Me - Hawthorne, California

I love Wendy's but I avoid this location at all cost. The drive-thru line seems to never move at a reasonable pace. You get the sense that the people here work slow on purpose. read more

This place is horrible. The customer service sucks the place was dirty the line was long as hell they have no soda selection like just come & water then the condiments are non existent. Last time I ever come to this location. read more

Some of the worst service I've had in my life. They are slow, horrible customer service, and typically forget things. I once left my headphones on a table and tried calling for hours to no one answering the phone, I mean how can a business not answer the phone for hours on end??? All the employees carry attitudes as if they are upset about having customers. Really bad here on customer service level. I don't recommend stopping here read more

Was the food was okay but the cleaning dayum I give it a F dirty ass hell stuff everywhere

SDo yourself a favor and don't come here to top it off with long drive thru lines I'm truly disgusted that the wends food chain has a location like this I should've listen to my friend when she told me never to come here when she bit into a spicy chicken sandwich and it was raw pink meat right in the middle of the chicken patty I went last night ordered a burger with no cheese for my lactose intolerance and a the Baconator Fries along baconator burger so once I left I was given a burger with cheese and there was a foreign object in my sons fries I immediately called and spoke with a manager last night and he stated that he would give me a complete refund I went this morning and it was a completely different story I felt a completely different manager and they did not want to give me a refund on for half of my order I then wanted to explain my frustrations to the manager and I felt as if everything I said they had a smart remark like as if I was in a petty kid argument it's just sad this location needs to be closed and new management!!! read more

Wendy's - What we found in our food unacceptable! - Burgers Near Me - Hawthorne, California

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I've never been to such a dirty place the trash was overflowing the floors sticky, it smelled like a dumpster and the one cashier was extremely rude. When asked to speak to the manager i was told from across the kitchen that he was busy. Our order was only 2 items and they took 37mins. I would suggest the drive thru but the line and serves is worse. read more

What, No ketchup in my bag? You didn't even ask if I wanted any. I got fries, put some ketchup in the bag! This happens at nearly all Wendys locations. Is this the policy, no ketchup unless the customer remembers to ask for it? Well, I am sick of this shit. Other than the ketchup issue, this is a nice Wendys location. I've been searching for a clean location like this for a while. To bad they have the same dumb ass policy of no ketchup for the drive thru unless they specifically ask for it. read more

Sloooooooooooooooooow.... So ridiculously slow. Slower than molasses in the wintertime slow. No smiles, no thank yous, just miserable workers hating life. Drive thru waits are 20 mins or more and if you choose to go inside it will most likely be filthy. *sigh* this wendy's used to be good but I guess things change.... read more

I have been stuck in line for over 30 mins!! And I'm still waiting... There's a really nice lady that works here. I'm not sure of her name but she's always really helpful. But this wait is RIDICULOUS!! read more

Set in line for 30 mins that's horrible, for a fast food drive thru, I could have went to a sit down restaurant and had faster serviced

By far the worst Wendys I've gone to. I've always had a good experience with Wendy's. Not here. Wendys flavor and quality has always been consistent. I've had Wendys in many different areas in California never had a problem until now. I order the Gouda combo the flavor was not good. It didn't taste fresh and it was soggy. The fries were too salty. My lemonade taste weird it was Waterdown, bitter yet really sweet. I don't know it wasn't good. I hope that it's just this location because i love Wendys! I was so dissapointed. :( read more

This Wendy's has to be the worst place ever. For some odd reason they always run out of ketchup and even then you have to fight with them just to get any ketchup!! The people who work there are immature irresponsible and just plain out rude! Please do something about your staff cause they SUCK!!!! read more

What a joke!!! 40+ minutes to serve only 6 customers in the drive up!! If I could have escaped to someplace else, I would have!!!

Cashier working the drive-thru window tonight has the personality of a dried turd. While taking my order, she sounded as if she were asleep. No greeting; hands me a lemonade and just says, " Here you go." WTF?!?! When she handed my bag, I snatched it and drove off without uttering a single word. No customer service skills, whatsoever. read more

4:45 Saturday. Sticky floors, dirty tables, both beverage machines are out of ice. I like Wendy's. They are hard to find, so it takes a little effort to drop by. This Wendy's is busy. The employee's are nice and they try. The biggest problem here are the customers. Some of customers are pushy, rude and just plain unpleasant. I felt sorry for the employees. They tried to be courteous and efficient, but on this occasion, a middle aged, overweight customer kept insisting that her food was not "fresh." She demanded that her order be remade -- twice. The mistake the supervisor made was trying to satisfying this customer who could not be satisfied. By this time, everyone was on edge and everyone lost. The other customers, the beat down employees, the vibe. The customer accomplished her goal of disruption. I hope the employees there are commended for their ability to try. They did try. Employees at this Wendy's deserve combat pay. read more

Ordered 2 taco salads and chicken tenders 20 mins after I'm told that they are out of chili and chicken tenders, the rep didn't show any empathy, terrible customer service . That's what you get when you go to Wendy's read more

This Wendy's is just a joke...idk how the hell their drive thru process is but what I observed while I was at the window for 10 min waiting for my dam food it looks like the employee tells EVERY customer driving to the speaker to "give him a minute" yup he told me and the 3 other cars behind me because he didn't close the window and I was listening to him while he was doing other things besides taking orders. And you have to hold for about 3-4 min -_- when I got home and ate my fries they didn't have no freakin salt!? So nasty and my coke taste flat. Honestly that Wendy's is close to my house but i rather drive a little more and get better fast service and better fries. It shouldn't take 20 min to make a burger and microwave chicken nuggets. That's why it's called "fast food restaurant". read more

Useless to me if you're not open by 8:00am. Who needs coffee after 9:00? Not working people...maybe Wendy's target market are retired seniors. They have an insanely huge potential clientele at the metro green line station 100 yards away....and they piss that all away to open at 9am. It'll be out of business in 6 months. read more

Worst drive thru ever. Half hour in line for six vehicles. Take lessons from In and Out.

I will never come here again!!! I was starting to get into a habit of coming here ever Tuesday night over the last 3 weeks and this time around the person at the window did not properly seal my cup and put it on the holder properly my then fell and spilled completely inside of my car I ask for napkins they said he but all they gave were the normal amount you would expect inside the bag after being out of my car trying to dry all of my soda I asked if they could at least refill the order to which they declined saying it was my fault and they wouldn't refill my drink!!!! Never again!!! read more

Nice service end customer service thay hace a nice mánager Óscar good service the guy manager was very fast and fresh food and has very good customer service welcomes you and thanks when you leave read more

Terrible customer service. Waited 10 minutes to place an order in the drive tru. Very slow. Will not be stopping here again. Thanks but no thanks read more

FOOD POISONING ALERT Became violently ill due to food poisoning. The "raspberry chiller" drink was the cause. The drink or certain ingredients were not kept at proper temperatures resulting in bacterial growth. The staff are not the best trained and the management does not appear to be the most competent to handle basic food safety . Contacted Wendy's corp, never received a response. Yikes! read more

this place is horrible. I try to go there on my ten minute break and they are ALWAYS so slow. They have terrrible customer service and there will be tons of workers but only one worker trying to help you. they make me late to work everytime I go and I work next door. DONT GO IF YOUR IN A RUSH read more

Waited 30 minutes at the drive thru and the employees did not even acknowledge that at the window. It wasn't crowded inside and I can see the employees did not seem concerned with time inside. read more

Absolutely HORRIBLE customer service. If you are out late, the drive through closes at 1am, but that doesn't mean that they will still take your order if you were in line before then. I arrived at 12:50 am and there was a long line, of course. I was the second car from ordering and they turned off the lights and refused to take our order, though we were there before 1am. When confronted at the window, the employee still refused to take our orders and offered no consolation or apologies. That shows how valuable customers are to Wendy's. Next time, I'll just go a little further down the road to In N' Out, where my business is valued. read more

It's 5:37pm there's like 9 people in line 1 cashier the whole dining room is dirty . No napkins no ketchup containers. they gave me jr frosty cups for my ketchup. Smh . Get it together Wendy's! To top it off they give me a BBQ that's split open. Didn't even apologize! They need better customer service in this place. Good luck to you! read more

This was the fist time I come to this location since it's down the street. Wrong choice.... should've have know by the "B" grade they have. Drive thru line was ridiculous so decided to park and go inside. I don't know if they were short staffed or just slow. Stood there for 5 mins before I finally placed my order. They have 2 soda machines, only one worked for ice and the other for drinks. Wait to get the food was another 10 mins. They finally called my number, handed me my food and walked away. Checked my order and I was missing one order. Had to waive at someone to get their attention so I can l see where my other other was. They asked what I was missing. Obviously I don't know since nothing is labeled and all burgers are wrapped up. C'mon people. They turned around and was like oh here it is and just handed me the bag. Drove home, less then 5 mins away. Open up the food and it's all COLD!!! You can't tell me my food for cold in less then 5mins. This is ridiculous, for me to be in their location for almost 20 mins and then give me cold food. The food was so cold that the cheese on our burgers weren't event melted!! My kid literally had to put her burger in the microwave to warm up her burger. They don't even give you a full order of fries. Wasn't even full and this is the smallest medium fries I've seen. Worst fast food place ever! Should've just gone to McDonald's for the price i paid here and would've gotten hot food. read more

Wendy's - Burgers Near Me - Hawthorne, California

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Everytime I visit this Wendy's something is wrong with my order. I ordered a #10 medium. I get to the first window and the cashier told me that they were out of Hi-C Orange. So she tells me which ones they had, instead of getting one of the options I chose a regular lemonade. She didn't know which one I was speaking of until I told her Minute Maid lemonade. She smiled and said "okay got it" and yelled to the lady in the second window. She was the only one that was nice which is why I'm giving two stars. Now, the second cashier was rude and was not giving any type of good customer service. She gave me a small drink and I told her I ordered a medium, she proceeds and says no that's a small and just shoves it to me without checking. Then I ask her for some sweet and sour sauce. She tells me, "it's 25 cents each." I give her the 2 bbq that were in my bag that I didn't ask for, then she gives me the sauce and just somewhat threw it in my hand. It's honestly horrible service and I don't think I'll be going back to this Wendy's for a very long time. read more

Horrible Service! The young man working the drive thru has a bad attitude and definitely does not care about the customers as he mentioned..please hire decent employees,.. We love Wendys, but this one is definitely lacking attention. read more

This was great for fast-food. Beyond the excessively long line (about 8 cars when I arrived), the staff was friendly. They waited kindly as I took 3 minutes in the drive-thru to determine what I wanted. I paid and they provided me my food made as accurately as I requested. They did things with a smile also. I know this is probably a minimum-wage low paying job, but the staff here was good. Outside of the long lines that would normally deter a hungry person away, this was a very friendly and likeable fast-food experience. read more