Wendy's Kapolei located in Ka Makana Alii mall is failing. We waiting behind ten cars just to be told at the order booth Cash Only no explanation nothing. We watched the four cars in front of us just leave along with us. Nobody carries cash anymore let alone they don't put a sign up before you get in the long line that you trapped in. Wendy's Suck! read more

I had my credit card skimmed by an employee at this location. They charged $500 on my credit card before I was able to freeze the account. When my credit card company investigated, they found the last transaction I made was at Wendy's and the next fraudulent charge was a couple hours later - all in the Kapolei area. I hadn't use the card anywhere else for several days prior. I called and spoke with the Manager On Duty and he was very nice, but told me he wasn't the person to talk to about it and would have the General Manager call me back. The General Manager called back. I explained I also run a customer-facing business in Kapolei and am troubled that an employee would use a credit card skimming device at this location and the GM told me he was sorry, but there wasn't much he could do for me. I had the receipt, transaction number and time of service. I asked if he wanted any of that information and he said there was nothing he could do with it. There was a lot he could have done. This is a disappointing and concerning reaction from their management. We don't need this sort of thing in Kapolei. read more

I went to this Wendy's to pick up an order and they didn't start the order until I asked about the order. The lady in the front saw us standing there waiting to be helped but didn't pay no attention to us. Then when we finally got helped, we had to wait an extra half an hour to an hour for the order to be completed. When we received the order the frosty wasn't filled up all the way. Also when a customer asked the lady if the drink that she got was ginger ale the lady lied and said it was ginger ale when it clearly looked like coke since ginger ale is supposed to be clear. The dinning was extremely dirty, nobody cleans the tables. read more

Always satisfied with the food, though the combos feel more expensive than the competitors. The burgers and options are the best, but McD fries still reign number one. This particular location has had consistently solid service. To the point I've been tempted to pass out my business cards and start recruiting. Keep it up! Hopefully this location can stay strong as their talent pool is going to be invariably shared with the new Waipio location. This is a relatively new location, so the kitchen still looks new, and the dining room still clean!! read more

Hip and modern for you millennials. Yea this place rocks. No really, the people are friendly and the place is bright with plenty of seating and space to move around. I came in at about 2010 and my cashier Victoria was still smiling and made light conversation. And the manager handed me my order and again a friendly smile with light talk also. I would give a shout out to the manager but there was no name tag. Great people skills through. The food was good. Fries slightly warm but the chicken sandwich was juicy and looked like they took time to make it. The veggies were actually in the center of the bun instead of all over the place and the condiments was just the right amount. Soda dispenser awesome. They are the ones that you can made any combination you want. HI-C is a lost flavor that you can find here. I love those machines. And since I got the cheap 4 for $5 (I ate at DB grill a couple of days ago people) I also got nuggets. It's average but Wendy's has the best honey mustard sauce in my opinion. Overall four stars. Parking great and interior fantastic. Like the title states, millennials will be in ahh of this place. Not quite five since average fries and nuggets. But food still good. Now excuse me I got to find the weirdest soda I can get. M . read more

Wendy's - Wendy's fast food is good. - Burgers Near Me - Kapolei, Hawaii

Just brought home a Strawberry salad. The box was half empty. No bacon and very little chicken.

I love to go to this Wendy's at Ka Makana Ali'i. If you go inside, there are about 100 drink selections that you can customize. I have always found the staff to be considerate and helpful. I have never had any difficulty with the drive-through window either. My service has been efficient and friendly. Somehow, I have never experienced my order in disarray or incorrect. I have gone to this Wendy's at least 100 times, without any difficulty! This is my location of choice. (and I have gone to other locations on the west side of Oahu.) I hope you will give this location another try. read more

Lady manager that works both kapolei stores always working exceedingly great beyond measure. Always with a smile even during rush hours. Address is still incorrect . It's corner of Kapolei Parkway and Kinoiki Street. Ocean side of kapolei parkway across Department Of Hawaiian Homelands , kiddy corner to fire station. Right off North South Road end of T , turn right at light , it will be on your left / ocean side/ south , just past next stop light . read more

Came here are on a busy Memorial Day holiday. I'm usually pretty laid back with super low expectations when dining fast food. I usually never leave yelp reviews for fast food either because it is what it is, fast food served by minimum wage staff. It's usually a hit or miss with either low end help or thankfully in this case extremely welcoming and HARD WORKING staff! IMMEDIATELY greeted when we came inside. The male cashier was very welcoming and thorough when taking our order. Food came out hot, fresh and tasty! The new restaurant was really roomy and clean! No complaints here, keep up the excellent work! read more

Went here for lunch with my son. We rarely eat at Wendy's but wanted to give it a try. We stood in line. Only 1 cashier was open so it took kinda long. He took our order. My son got the grilled chicken sandwich combo and I got the nugget meal. The prices were very reasonable. As my son was getting our drinks I hear my name get called. I said holy smokes that was fast! Food was pretty good. Service was better then other places. (although they should open another cashier if they start getting busy) prices point is good too. Would I eat here again? Yes!! read more

This location recently has had terrible drive-thru customer service. We've been going there since opening and have never had any issues. But recently who ever they COVID hired does not like her job and has ZERO customer service. Poor sassy attitude and has no business speaking to customers. It's sad because I know there are good people working there. Just some spoiled apples ruining it for the company. read more

Hubby ordered a burger at lunch time and the bun was hard like it was sitting out a long time. No wonder the drive thru was so fast. Junk

I'm usually not the type to give negative reviews but tonight did it. I went to this location since it was close to home (I live in Ewa), for a lemonade drink and couple of frosties to bring home. The line wasn't all that bad for 9pm. I waited by the order box for about 2-3 min, still no answer from any cashiers to take my order. I'm usually patient so I wait a little longer, and RUDELY got greeted from the cashier. I just brushed it off, because maybe just maybe that's how she talks ‍ ordered my frosties and I had a question about the flavors of the lemonade to see which ones they had. The cashier again RUDELY ANSWERED "We only have only the strawberry one. No other flavors!" Like Jeeze okay, you don't need to be rude about it. So I replied "okay can I get that one please?" The cashier replied "uhhh what? The lemonade?" LIKE YES. I want the strawberry one. At this point I'm already getting irked, just because I hate when people give me attitude when I'm just asking a simple question. I'm finally paying, and I confirmed my order with the 2 frosties and the strawberry lemonade. The cashier says 17.00 for my total, and I'm thinking WAIT HOLD UP did she just say 17.00?! I was about to ask the cashier for my card back but she already ran it, and she gave my receipt. Tell me why I got charged for the 2 frosties, the strawberry lemonade, CHILI AND 2 6 PIECE NUGGETS. At this point I was mad and confused. Asked for a refund for the food items because I didn't order them, and all I got was confused faces from her and the other 2 cashiers. She nodded and took the package back, and refunded me but ONLY FOR THE CHILI. Ummm, I want a refund for the nuggets too? But apparently they couldn't refund me. I was already irritated so I just left the drive thru with all this extra items I didn't even ask for ‍ . I'm soo not going to Wendy's at Ka Makana anymore. read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

good food !, good service!! and awesome morning workers !!! the workers always gives good vibes personally I think it's a 10/10!!!

Rochelle (I apologize if I spelled that wrong) was very informative, helpful, and very courteous. My pregnant daughter had asked me at the last minute to bring her home some Wendy's, so I was trying to do an online pick up order. Unfortunately, I couldn't get the location right so I decided to walk-in. I asked the girl at the counter (Leysha?) if it was possible to pay via my app (like Starbucks, Dunkin' Donuts) as I explained my dilemma, she wasn't sure, but good thing her manager was nearby; she explained to us that it was doable. The cashier took my order, the shift manager showed her how to take my payment, and within 10 minutes, my daughter's order was complete! Great customer service, knowledgeable staff, clean store (another location had a sticky floor ), and it was also nice to finally see patrons dining in! We'll definitely be back at this location, and hoping the other crews are as outstanding as last night's team! read more

So I ordered an Asiago grilled chicken combo and substituted the fries for a loaded bacon and cheese potato add sour creams and chives. They charged me $16. I felt suspicious of it so I went online and tried to order the same exact thing when I got home, it came out to $11.89. First strike. I tried to call to tell them but I got no answer, they were busy so I understand but still. But the killer piece, they gave me an old dry piece of chicken and forgot the sour cream. Like come on I already over paid, but to over pay and the food trash is just cold blooded. read more

First time ever have my fastfood breakfast taste like it's made right out from my kitchen. This store is clean inside and out the staff are working and very sweet friendly! I had the number 6 combo medium Coca Cola, small coffee with a honey biscuit! 110% satisfied all the way around! Come try it out for yourself it is absolutely with the drive! Breakfast at Wendy's my go to champions, thank you for making my morning this morning.. look forward to more visits. Aloha Kainoa read more

I've been going to this specific Wendy's for some time now and every time I go I'm never disappointed no matter what time of the day/night it is my food is always fresh. The staff is very nice and welcoming. This will always be my go to location, I rather drive to this Wendy's from anywhere on the island to have guaranteed freshness. The wait time can be a little long depending on the hour (especially during 12-2) but it's worth it. read more

Food is consistent. Service is exceptionally poor @ the Drive-thru. The workers here seem as if you're an inconvenience. I was rushed to move, although I hadn't received my drinks. And I was missing items two out of the two times in the past 3 weeks. read more

My husband went to the drive through and ordered a taco salad when he got home there was no chili and sour cream. What a taco salad if those items are missing. Your employees should make sure they fill out orders correctly. read more

I used to go for berry salad and now I saw they another berry salad so I like to try I ordered 4 for $5 double cheese burger-it came with small double cheese burger and the regular size soda and French fried oh and chicken nuggets 4 piece you know what???!! This is crazy value meal no can't beat this the burger taste it's ok what you expect for 4 for $5 was good for this meal and French fried was ok good enough seasoned and chicken nuggets was kind of crispy and the drink good size for this set menu. So basically it's good for this price but I wouldn't pay more than this . New berry salad(w grill chicken)-comes with slices almond and fresh strawberries and blueberries and the raspberry dressing was good!! Way ttoo good I was surprised. But I ordered with grill chicken it was very dry.. Another same new berry salad(w house chicken? )- before I ordered I asked the girl whoever works at cashier have any different chicken with salad besides grill?? She said we have spicy chicken and grill and house chicken I was like ok I wanna know what is house chicken she doesn't looks like she know what she is serving so I ask her again I like to try whatever is good but I wanna know what is house chicken because I don't really fan of fried chicken with salad. And this is what exactly she said to me all the chicken we have is grill and house chicken is grill also and it's sooo yum you will like it like that.... I was like ok are you sure it's grill and she said yes yes and it's good!! I was like ok! Let me have and this is what I got after the conversation.. wow... I'm not dying for this fried chicken but at least they have to know what they serving...... I ate without complaining because she left right after I open the box. But hope they have working people know what they are doing .. Salad comes with 3 options of chicken GRILL or FRIED (house) or SPICY (I haven't try this and she told me this chicken is grill too but I don't trust that so ask before ordering) The salad is good but I'm big disappointed the fried chicken it made me didn't enjoy just no choices because I need survive. read more

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Normally this is the cleanest Wendy's on the west side but lately it's taken a turn for the worst.I went for dinner tonite and I was just amazed at how much trash there was in the dining area.All trash cans were full and spilling over.....definitely not coming back anytime soon!!!!! read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

So I just had the#11. Pretzel bun with cheese sauce and chicken. Sound good right? Well the after affects made it not worth it. Bro I'm burping something fierce, but what's worst is when I let one rip and my damn dog was behind me. Tell me why he ran away from home. So now I got gas and no dog. Wendy owe me money. read more

Disgusting! Please stay away from here, i don't know what happened but the value and customer service really went down. Went here last night got meals for my family and we woke up feeling sick and food poisoning! Just plain disgusting! The patties they gave us wasn't warmed enough and tasted like it's been sitting for a while. read more

I usually never want to be that person but my bf ordered from here we usually do not come to this location but it was sometime in the evening we ordered our food and noticed right away how rude the employees were no thank you or anything just wanted to rush us and get us out they werent even busy either. We drove all the way home and they literally forgot his entire meal. We were both starving and he had to drive all the way back and when he went back inside it was dead with just two employees hanging around and talking they didnt even acknowledge him and was incredibly rude to my bf when he explained what happened. Didnt even give him an apology for the inconvenience. At least teach your employees basic decency. If you dont know how to offer basic customer service dont be in it ‍ read more

Not friendly. No greeting. Bathroom dirty. 1 Soda machine working (Last week it was down too).

The food quality is sub par and the service is terrible they have messed up my order multiple times and one time they took over 10 minutes to give me change for a dollar on top of that the young female cashier In front who helped me had attitude after I had asked if I can please get my change overall bad experience and I don't understand how management allows for it to happen so often read more

Very rude service through drive thru and no one answers phone and website times not updated. Just poor management overall.

This Wendy's is nice. I noticed how huge the kitchen is, which is great for employees. The dining room is kind of small though. There's an outdoor seating area, but is faces Kapolei Parkway which is noisy and there's car exhaust. Maybe that design wasn't well thought out. Did you know you can get a Frosty Float? You can have soda and Frosty mixed. It's like $3 but it's a nice treat. read more

I normally wouldn't write a review for a fast food restaurant but I've been to this location twice now and both times the service stood out. First visit was a normal dine-in visit but there was an associate walking around the dine-in area asking everyone if they were okay and if they needed anything. I've never experienced that at a fast food restaurant! Second visit I ran in to get food for my family with my toddler because the drive thru line was too long. One of the managers (I'm assuming) noticed I had a lot of bags to carry out and a toddler so he insisted on helping me to my car. That was a huge help! Major kudos to this Wendy's! read more

I was excited to get a taco salad after my workout but when I got home it was moldy. The prepackaged salad wasn't something that I was expecting to be gourmet but I didn't think I'd get mold. I was apprehensive about the food so I didn't eat any of the salad. Luckily I got some chicken nuggets so I guess those will do. But the worker at the cash window was really nice read more

got food poisoning twice wtf y'all doing. change your cooking oil or clean up because twice is insane

Wendy's Ka Makana Ali'i 1400-5431 Kapolei Pkwy Kapolei, HI 96707 ARGHHH!!!!!!!!!!!!! a Million percent! The drive through is insane in the membrane! Insane in the Brain! Cars back up to the street of KMA out of Wendy's drive thru that far back on a normal Sunday Lunch time. Have to wait to get into the parking lot but then said 'scr3w it,' parked in the normal KMA lot, walked around the cars blocking the way, yet still inside the Wendy's there was still a line of people. Arghhh! Good Grief Charlie Brown! All I wanted was my baconater or the darn closest thing to a big old bacon cheese burger regarless of what they call it now and fries. The line was so long and the manager must have been noticing how unhappy guests were because next thing we know in line we are all handed a free chocolate frosty while we wait so that we do not jump down anyone's throats. Ending of the story - got my burger and fries even with the wait. Just know that they are still getting the kinks out with the staff so it is clear that they are not up to rush hour expectations yet. But hopefully with a with it management they will be soon- so I'm willing to give them a second shot next time. I'll be back. I do love the Frosty with french fries so yes, you know I'll be back. So when I am in the KMA area for meetings - I know now that rush hours are junk and I have to go when it is not peek hours. read more

To the two girls working the drive thru today 09/25/2022 at 5:36P.M., I personally understand the boredom you may experience without working with your "work friend" but instead of talking and goofing around with your coworker while you have a paying customer at the window, LEARN HOW TO GET YOUR SHIT TOGETHER HONEY -- everything was fine, order was paid, and we patiently waited for our food while you were speaking to your "friend" about one who will soon become a district manager for your location and plotting the things you'll be saying to that person about your schedule after their promotion. You're worried about this person, speaking badly about this person, yet you couldn't do the simple things right. First, you give us a bag of just a side order of nuggets and told us "You're all set to go" MIND YOU WE DIDNT EVEN GET OUR COMBO MEAL; then you give us our combo meal and gave us a PLAIN CHEESE BURGER when I simply asked for a dang SINGLE PATTY BACONATOR COMBO. I literally fucking overpaid just to be given a dang plain Dave's single, FUCK THIS LOCATION read more

Came here one day before I start work. Needed something fast since I was running errands the whole morning. I still find drive thru amusing and whoever created it is awesome. Lol. Since I'm lazy to get out of my car. Came to Wendys and no line at the drive thru. So pleased about that. Ordered my food and person on the intercom sound friendly. Didn't take long to order at all. Drove up to the paying window and the guy made small conversation to me about my day. Which was good. Drove up to the pick up window and a girl made another small conversation asking how am I doing today? I thought to myself wow these people are happy and awesome at talking to people. That right there makes me feel happy. Drive thru are usually hi and bye but these people made small conversations and seemed like they care for the customers. Nice job Wendys at Ka makana Alii mall. read more

This location is conveniently located at the new mall. The exterior design is modern and aesthetically pleasing. They have ample parking and a two window dive thru. I often prefer to come to this location rather than the one on Farrington Hwy. They usually have really fresh food and great service. There is one employee at the window in particular who is always friendly and nice! I was a little disappointed in my food during my last visit. I ordered the new home style tenders because they looked sooo good on TV. When I opened the box I was sadly disappointed. The tenders where old and cold and extremely shriveled up and not fresh and juicy like in the commercials. I still will give them 4stars because usually my food is fresh and hot and up to standard. I won't be trying the tenders again but I will always love their natural lemonade and their burgers. read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

It's 1036 and I just left kapolei Wendy's at ka makana ! I got the $7 biggie bag and my chicken sandwich is COLD! the chicken feels like it got throw in a microwave for 15second the cheese isn't even melted the bun is is even colder. I know it's late but you choose to stay open late so customers definitely still expect great service and I wasn't gonna write a review about This but the girl at the drive thru just sounded over it! Do better Wendy please!!! read more

So I'm usually not a fan of Wendy's, but when we went to a different fast-food place and I forgot to order my son's cheeseburger, I had to stop here. I've always noticed when driving by the drive through line is always long. I just figured it was because people loved Wendy's. After my experience there, I realized it was just because the service is slow. When I think about their other location in Kapolei, there is never really a line. I was upset because I had to wait in this long line to order a single cheese burger, but that was my fault. Still, I was really irritated that it took that long to get through the line. It wasn't even rush hour lunch time! Needless to say, I probably won't be coming back to this location again. read more

Drive through experience was less than desired. The line wasn't too bad. Three ahead of me. Quick order of #5 Son of Baconator. Got to the window. All good so far. Gave the employee cash. The order was $8.99, I gave her $9.00. She counted the cash and said I was short. I asked her to count again and got a quick "I can count". I was as polite as I could and asked her to count again. She counted again, out loud and very annoyed. 1, 2, 3, 4, 5, 6, 7, 8, .......9. "See I told you you were short. I asked how much the order was and she replied with "$8.99". I asked how I could be short when I gave you $9.00. Her reply was. "Just give me another dollar so I can get you out of here." I again said no because $8.99 is less than $9.00 with the added just give me a penny and my food so I can get out of here. Finally it dawned on her she was wrong. Gave me the food and I was on my way. On to the food now. Burger was now cold. The bacon hard as a rock and the bun stale. Wouldn't recommend this place at all. read more

Worst Wendy I've been at all my life. We came in at 8:40 and waiting in line while no one for atleast 20 mins while no one even acknowledged us for one second. So then I took it upon myself to order online to make it easier and then I still waited ONE HOUR until I got my food. The lady in the back was throwing the food around and giving attitude for no reason. The only person who cared was the guy with the upside down visor. read more