I BLAME CORPORATE AND FRANCHISE OWNERS. Dave Thomas must be rolling over in his grave. I placed a mobile order and pulled up to the speaker, only to be told there'd be a 5-10 minute wait while they transitioned from breakfast to lunch. Fair enough. I agreed to wait at the speaker, but the associate asked me to drive around--as if my presence there was somehow a problem. I set a timer for 10 minutes. When I looped back, I noticed a car behind the red bar and no car in front of it--which clearly meant the driver was told to back up. When I finally reached the window, the manager told the worker to tell me to back up behind the red thing. The disorganization was next-level. Despite the wait, the fries tasted like they had been sitting for a while. They were cold, and not hot and crispy. WTH! The hamburger was better. According to Yelp, nearly every Wendy's in the metro area has terrible reviews. And I don't blame the workers. This is a top-down problem. Corporate and franchise owners clearly don't care, and it shows. They need to be held accountable and taken to the woodshed. read more

See all

Horrible service. Every morning they claim the internet is down and they can only take cash. Which is hard to believe considering it's a University area. You will wait 20 plus minutes in the drive thru before they even take your order. Then they force you to back up so you can't see or speak to them. Going in doesn't help. The lobby smells like a homeless encampment. Flies everywhere. Two employees making food. Other two are handling the drive thru. I called corporate and was told someone would contact me...yeah right. They need to just close it down and put up a Canes or McDonald's. read more

nuggets not done all the way at all completely disgusting. The nugget was pushed through read more

Wendy's - Undone - Burgers Near Me - New Orleans, Louisiana

On June 21 around 7 - 7:30 pm.. The manager is horrible!!! The lobby was DIRTY with FLY'S everywhere,, and the Manager put a speaker on the counter to play LOUD RAP MUSIC. She was literally singing & dancing. Me & my husband was trying to enjoy our dinner.. I only give them a star because the cashier was nice.. read more

Wendy's - This manager is bad for Wendy's - Burgers Near Me - New Orleans, Louisiana

Service is horrible. They only take mobile and Uber orders at night. And don't specific which is more important Uber orders or mobile. They told us we can't skip the line because the Uber drivers had orders. We ordered first. read more

This Wendy's location used to be really good. The employees were friendly and the food was always good. I don't know what happened in the last couple of years but they are horrible now. Food and service is terrible. The cashier that took my order today was so nonchalant and sounded like she just woke up. Also, how at 10am you are out of every flavor of lemonade? Last time I had ordered my food was burnt. But what I saw today is the icing on the cake. Before I bite into a sandwich I always check through it for precautions. Thank God I do because this is what I found: The part of the tomato that no one eats with the leaves still attached! And let me not forget the slice of Romaine lettuce with the big stem. Come on now people, do better. I will not be coming back to this location. read more

Wendy's - Wendy's Spicy Chicken Sandwich Combo - Burgers Near Me - New Orleans, Louisiana

Y'all this is a DEAD FLY COOKED IN TO THE EGG. This happened morning of 6/19 and I'm posting this now because Management has done NOTHING about it. Look closer, it's there. To add insult to injury- it's now a week and a half later and I got ONE call/voice. message from the Manager. The call returned within the hour and I left a message. Still nothing. No response and no urgency to make this right. So DO NOT order from here unless you want to find a dead insect in your food. Makes you wonder what else is happening in that kitchen. read more

Wendy's - a sandwich wrapped in foil - Burgers Near Me - New Orleans, Louisiana

Posted hours not reliable. Closed 2 hours early. Just change the hours if you're not going to abide by them. I'm hungry! read more

Wendy's - a tv screen in front of a restaurant - Burgers Near Me - New Orleans, Louisiana

They can't get an order right to save their lives. Go to the Wendy's on Gentilly Blvd. They can read and make the food instead of playon their cell phones and messing up every order. They are the worst! read more

This is the worst Wendy's in the history of Wendy's, lobby is never open, orders always screwed up and the rudest staff on the planet. I figured I'd give them another try and they didn't disappoint. read more

No rating at all horrible horrible service!! The kids that work there are very disrespectful and always getting your order wrong l ordered a 4 for 4 and a chilli received a cup full of beans and fries !!! Tired from being out all day just drove off with no receipt read more

HORRIBLE! This is what my food looked like when I arrived home - 8 blocks away. I sent the pictures to the customer service contact on Wendy's corporate website. Have not heard from anyone. read more

Wendy's - french fries in a red box - Burgers Near Me - New Orleans, Louisiana

See all

They don't give your change back or receipt when busy. Make you sit behind the red pole so they can take their time (it was only me in the drive through), Asked for my change back and they didn't even give me all my money back. Basic math skills is and should be a qualification for working the window. read more

Bad experience the lady in the drive thru window had something wrong with her skin I felt very uncomfortable no more fast food for me

Wendy's pros and cons: Pros: Salads, Chicken Sandwiches, Baked Potatoes, Special Sandwiches, Dollar/Value Menu, frosty Cons: Regular burgers are overpriced and horrible stick with the smaller value burgers if you have to go that route. French Fries are a waste of time and calories. read more

Ordered my food and patiently sat in line with two people in front of me... and waited. Played around on my phone, watched a ten minute YouTube video, and still had the same two people sitting front of me waiting for their food. The people were nice and friendly at least. read more

SLOWEST. SERVICE. EVER. I had two birthdays while waiting in line. This place is a clusterfuck!

Why do they take orders then give you something you didn't order. i ask for a Double with cheese, a coke and Fries . i get home open the bag i see two chicken sandwiches which consist of the buns a piece of chicken and a slice of tomato. that's it. no mustard, mayo, ketchup . The coke taste like poison the fries are cold . That's the last time i will ever go to Wendy's on Elysian fields and Robert E lee . under my name they have san Francisco i'm in New Orleans ,LA . read more

Don't order online. Nearly every time I've ordered they'd been put of something, which can is fine. But they give you a substitute without asking you what you make want. They just had you something and expect you to be ok with it. Refund wasn't offered either. read more

Horrible. 11:00 and they decide to clean the bathrooms so you have no place to wash your hands before eating.

Believe the reviews that say this is the worst place ever. I was dumb enough to go here after over a year of avoiding this Wendy's. Saturday afternoon about 1:30 the drive through: they are out of lemonade so I get a single and some fries with no salt. It takes 10 minutes so I'm hopeful it's a new fresh burger and fries. NOPE! Cool greasy fries with salt and a cold single with cheese. Oh, I asked for ketchup and they were out of ketchup. Wow, don't waste your time or money. Wendy doesn't care. read more

ZERO stars for sure! Place was gross, littered every inch of the way, food still smeared on the tables, trails of dirty rags over them, clerk on the phone not giving a flying hoot about anything but her boo, toilet bombarded by someone or some people who obviously exploded on top of it, and finally, no toilet paper. Just for those reasons, I should have left, but obviously I am not that smart, ordered my food and got it FAST! With old cheese and decaying spinach! Now I understand the toilet condition... Never again. read more

HORRIBLE. Just spoke to the rudest lady at the drive through in my life. Lady was rude, did not repeat our order, nor did she give us a total. Ended up driving away. This isn't the worst thing. I've been here countless times with mistakes. One time there was a sign in the first window that said "drive ahead" and then when I arrived to the second window I was told to BACK UP. I had to back up, pay, and then drive up to receive my order. Horrible. Last week I asked for no ketchup, and received EXTRA. I know fast food is hard, I have experience, but this is a disgrace. It's time to do some firing. UPDATE: just ordered 6 piece chicken nuggets, Sprite, cherry Coke, lemonade, and a small frosty. We watched them make the drinks, but got told to pull ahead. Ten minutes later, we try to go inside but the doors were locked and the manager was out smoking. When we pulled around the drinks were still sitting there but we were informed that there was no more cherry Coke. -18 stars. UPDATE: just ordered 6 nuggets and a small fry. Got home and had 10 nuggets and no fries. Way to go again, Wendy's. read more

I think the staff here is retarded. Long story short I got my 4 for 4 with no drink nor fries.

Garbage Wendy's. Ice cold food that took forever to get. 1 sandwich and fry took 15 minutes with 1 car in drive up and me in the lobby. This place is a dumpster fire like the comments below warn read more

I was visiting New Orleans and stopped at this Wendy's. The worst ever! The clerk didn't get my order correct and then told me I had to get in line to reorder. The French fires were cold. They seemed to understaffed. There was no such thing as fast food at this place! read more

This Wendy's is beyond terrible, if one can imagine some place that awful. Every single time I have unfortunately chosen to go there, it has been a disaster. The service is just pathetic. Every order I have ever placed there has been incorrect, cold, no receipt given, etc. That is no exaggeration: every single time something was wrong. It can't be accidental: this store must be in competition for worst ever. And Wendy doesn't seem to care at all. I have complained several times with no response. So bad is this store, it has turned me off the entire chain. If I could give the entire operation a lower ranking, I would. read more

Horrible service! No one there seems to give a squat about professionalism or promptness in getting your order to you. We stood there and waited at least 10 mins for fries and nuggets while the employees were chasing and shrieking at each other Goofing off. Soooo unprofessional! Who runs this awful location? read more

Terrible "service", I know it's fast food but come on don't yell at customers. I won't get into the whole story but I wouldn't recommend them, I didn't even get my food because I left, the burger king next door was happy to receive my business. read more

Horrible service every time I go to this location. They always mess up my order, forget things, and no one seems to care about customer service. They overcharged me for my order, didn't give me my recipe, and gave me drink of just syrup. I love Wendy's but this location is not worth the money I'll take my business to Burger King read more

I mean. It's a Wendy's.... I don't expect too much. However, I have been hit on by one of the managers which I find highly inappropriate and anytime I get spicy nuggets they taste old. But I don't want to have to go all the way to chef menteur even though that one is way better. Usually have a decent experience me and CNN is always on while I'm there read more

i dont know how to feel cause the ppl that work there know me and what I order! I even go above and behind to help them give me what I ask for and pay for by stopping the timer. How hard is it to just give me fresh food the machines are in place so it don take much effort on the employees and the managers part to just give a loyal customer what the ask and pay for! At sum point I know just know it laziness on the managers who watch and help push out drive through and the employees the are at the sandwich station! If the shift manager has a idgaf attitude the so will the employees on that shift! Not saying all of the employees are horrible cause most of them know me from the sound of my voice and always deliver good service but they are at the window and can only control so much! I just wish they would take more pride in earning their paycheck! Cause I spending mine to keep them a float. read more

I wish I could give 0 stars seriously. This is the closest Wendy's to me that why I go here but never again. The employees do not care about their job but really that isn't surprising at all. The first time I went here they took my order and made me pull up and wait while about 5 cars behind me got their food I was still waiting.. I was pissed!!! 15-20 min later a employee comes out with a bag with the WRONG food!! She said what did you order again? .. In the rudest tone possible! I'm like are u serious? She said oh sorry one moment she went back in and then 5-10 min later I got my food all I got was a stupid oh sorry about your wait!! I'm like are you freaking kidding me.. I was so pissed. My second time going there I ordered a number 6 spicy chicken sandwich and a chicken wrap not only did they forget the wrap and I had to go back around again but I ended up getting severe food poisoning all night from the food plus I was pregnant so now I will NEVER AGAIN eat at Wendy's. After complaining they contacted me trying to make up for what happened but I don't want any free food from them. STAY AWAY ! seriously! read more

Horrible service. I've noticed most of the Wendy's in New Orleans have gone down service wise but this one may be the worst. They seem to purposely mess up your order, they are often out of basic items like bottled water and BBQ sauce and the employees seem to either talk way to loud and fast or slow and mumbled. There's this one lady who speaks so fast that she repeats your order before you even finish. read more

Terrible service, never gets my orders right. If it wasn't the only Wendy's close to me I wouldn't ever bother spending my money there. They have literally NEVER gotten my order right, and I have waited in the parking lot for over 30 minutes for my food. Worst Wendy's to ever exist. Worst workers ever with terrible attitudes. read more

I am not a huge fan of fast food, but this place actually serves what appear to be real eggs on their biscuits. They are actually different sizes each time and you can see the yolk. Also, the young lady who works the drive-thru window in the morning is quite possibly the nicest and most polite employee I have ever encountered at a fast food chain. Believe me, New Orleans is not famous for friendly employees at fast food chains. read more