They made a mistake and quickly rectified it...no arguing or other customer UN-friendly B.S…read more Still one of the best auto repair staffs I've ever seen. RECOMMENDED

I had a very good experience in resolving a drum brake issue on one vehicle with Precision. When I…read moreneeded plugs and coolant replaced on my SUV I decided to go back to Precision. On vehicle pickup I asked the mechanic present what brand of plugs and coolant they used. He would not or could not tell me. He responded that they used whatever is OEM from their parts supplier. There can be lots of variability in parts that can be used, and claiming OEM. Simple question but vague, dismissive answer after paying over $1000 for the work. After getting my keys, I opened the hood to check the engine area (something I always do after having engine work done). Found a pair of pliers left in the engine compartment. Same mechanic came out seeing me with the hood open and asked if there was a problem, to which I said yes and handed him the pliers noting where I found them. Price as high as the dealer. I will likely pick dealer service in the future, all things considered.

Recently, I was changing my engine air filter when my Phillips head bit accidentally fell into the…read moreengine. After searching for it with no luck, I called my longtime mechanic, but they couldn't fit me in until the following week. I did a quick search and ended up calling this shop--they were able to squeeze me in that same afternoon. Not only did they find the missing bit, but they were also incredibly kind and completely nonjudgmental about the situation. The team was friendly, professional, and even shared a laugh with me about the whole ordeal. I truly appreciated their help and would recommend them ten times over!

I have been going to Germantown tire and auto for tire services for years -- if you buy tires…read morethrough them, you receive free tire rotation for the lifetime of your tires. Their service is consistently excellent, thorough and kind and cost estimates align with the bill when they complete their service. Highly recommend.

Make an appointment for great services at fair prices. I have been going to Century Auto with my…read morevehicles for over 20 years. They've always taking good care of my vehicles.

Great, was able to get an appointment the same day. Needed rear brakes and paid a little over $500read more

Since I brought my 2022 GLC 300 I have been bringing my car here ever since for service. This…read moredealership is great especially the service department. My service provider is Dustin and he is phenomenal. He always makes sure I receive the correct information and is always looking out for me. This dealership is great especially the service department. The staff are very friendly, and attentive to your every need. They are pretty fast with servicing my car. I never have to wait longer than 2 days for my car to be serviced. They always seem to have loaners available when needed. And the loaners they give out are always in great condition. I have been to other Mercedes dealerships in the area and the service at Euro Motorcars is unmatched. If you are looking for a new dealership to take your car to be serviced or looking to buy a Mercedes I suggests checking out Euro Motor Cars as your first dealership.

I love my Mercedes, but because it's an older diesel model (GLK 250 BlueTec), some dealership…read moreservice departments can be a bit predatory--trying to subtly push me into buying a new vehicle. The team at Euro Motorcars in Germantown, however, provided outstanding service without ever making me feel bad for loving my older car. That commitment was put to the ultimate test with a persistent, tricky check-engine light. I had brought the car in for the same issue over an extended period, and the initial fixes just weren't resolving it. When I brought this frustration to their attention, they didn't treat me like a difficult customer. Instead, they simply doubled down on making it right. They kept my vehicle--and kept me in a brand-new loaner--until the issue was fully resolved. It took several months, including a master service call directly to German engineers. Throughout the entire process, communication was stellar. I received regular updates, had a long, reassuring conversation with the Service Director, and was even invited to talk through the mechanics directly with the technician working on my car. Because the diagnosis was so complex, they made some initial missteps--and rather than passing those costs on to me, they absorbed them entirely. It is rare for a business to take a frustrating situation and turn it into a genuinely positive experience. Hats off to the service team at Euro Motorcars for living up to the Mercedes ideals of quality, craftsmanship, and integrity.

"Tom" runs an efficient and high quality business at the Germantown Service Center. His shop is…read moresmall and neat, no frills. He and his staff know the vehicles and requirements to repair and make his customers happy. He listens to you. We should also listen to his advice. My wife and I have been like "family" to Tom for over 12 years. He keeps our 1998 Dodge Van and 2005 Chevy SUV in pristine condition. Tom has a very faithful way about him. Not to rip-off his customers. He's honest and fair. He will make a great effort to get parts as close to cost as possible with little markup. The cost for labor is a "labor of love" and the bottom line to the customer beats any dealership quote. Ourisman gave me $650 quote on a repair, Germantown Service Center did it for $300! PLEASE respect Tom and his shop. He respects you. If you feel like you experienced a "hiccup" in delivered service from Tom, bring it to his attention with civility and respect. He will remedy your concerns, and will quality-check his staff technicians. Tom is a 5-Star Human Being!

Tom is amazing!! He's a great business person with wonderful customer service skills! He's also…read morevery kind and caring because he tells you exactly what you need and makes sure you understand what needs to be done and how long it will take to complete the job. I paid less than half of what the dealership wanted to charge. Highly recommended!!

Great experience with Mike! He came over, did the inspection and gave honest recommendations on…read morewhat I needed vs what I might need in the future. I already had a list of things to work on and he gave his personal recommendation on each item (some unique to Mazda things). Since he came to us we didn't have to figure out transportation which made things nice and easy. Came on time and got it done!

Mike could not resolve my no crank no start issue, after having tried for a few hours. He…read morereplaced a starter, still no start. After bypassing the ignition switch, the car started, but would not restart with the key. He tried his best and spent a lot of time. He's a big guy, don't try him.. Reluctant to say but he walked away without charge. He is a stand up guy (Very rare in this world but gratifying to meet one. Mike will go the extra mile to get you rolling. Much respect, Thanks, Mike.

Always great service! Thank you for your excellent service! Thank you Joe and David!!!!…read more Deborah

Every time I come in and get service done to my vehicles David & his staff take their time & make…read moresure the job is done correctly!! Fair pricing I would say as well ! High recommend this shop ! - Ron

I recently brought my stepmother's 2016 Chevrolet Equinox in because her Tire warning had been on…read morethe dashboard for some time. I tried filling each tire with air and only 1 tire would not hold the maximum pressure. After making an appointment with Alex, I dropped the car off so that he could take a look at it. What he discovered was that 2 of the tire sensors needed replacing. He couldn't find any place where the tire was damaged in any way. But, to be sure, he checked it a couple of times and what he found was correct. He gave me the estimate and I gave him the go ahead to do the work. He mentioned that he would contact me when the car was ready. Sure enough, he called to tell me that the car was ready and gave me the final cost for the repair. I went later that afternoon to pick up the car and returned it to my stepmother. She was elated! I was relieved! I enjoyed driving the car back to her as it was a smooth and quite comfortable ride. Thank you Cochran and Alex for making my stepmother a very satisfied customer. Great work performed in a day's time and my stepmother has found a mechanic that she's pleased with.

I brought my 6 yr old car in for basic service. They quoted me a bunch of services (and I may need…read morethem) but the quote was over $1k. I know i can get these services for A LOT less at the dealer. I called and compared prices. When I declined these services, the "nice" man who took my info was suddenly cold and not quite as freindly. I will never take my car here again because of the high prices. The chilly reception I received because I didn't allow them to take advantage of me (woman) was the cherry on top.

Jeff was an outstanding sales rep. From the time I called on Monday evening until he dropped my car…read moreoff on Tuesday night he provided nothing but the highest level of customer service I have been privy to in a very long time. He answered my seemingly incessant questions about the car and how a lease works. He not only answered my questions i a timely manner, he was willing to text and chat until I was content. When I found a road block he worked with me to get through it. Not only an amicable solution, he found a better car under my required monthly payment with more features than I anticipated. On Tuesday morning he came to pick me up at my store in Falls Church, VA (The Gun Dude) and drove me to Germantown, MD (because they don't sell electric Smart cars in Virginia) 45 minutes later. The conversation on the way to the store was stimulating and his energy was evident. At the car dealer he was very attentive to my every need. He offered coffee and water and served it to me not seconds after I was through the door. We even spent a few minutes learning how to install the panels on one of the model Smart cars. I took my new car (my first new car ever) for a test drive and was more than pleased with the product. Upon return we completed the papers, during which he very patiently answered every question I had about the contracts, and when he did not know the answer he said as much...and then went to find the answer!!!!! I wish this guy worked for me, seriously. Once the lease paperwork was complete he walked me through the features of my new car and plugged it in for a full charge before I left. The charge took longer than expected so he gave me a loaner car to get lunch. While at lunch he realized the charge and detailing would take a bit longer than we anticipated so he gave me the loaner so I could get back to my business. He then drove my car to me (a 45 minute drive) and picked up the lender car at about 7pm. I highly recommend this Smart Center in Germantown and I strongly recommend you ask for Jeff if you want the best car buying experience of your life!!!

Usually the car buying experience is a hassle, thoughts of shady car salesmen and endless haggling…read moretend to emerge. However, leasing a brand new Smart car from the manager, Jeff Greben, has been the easiest and most pleasant interaction I have had. Jeff explained every question I had about the car and the whole leasing process in general in an extremely courteous and professional manner. I have never seen a sales person so knowledgeable about what they were selling before in my life. I will most definitely return to Jeff in the future to get another car, whether it's a Smart car and or a Mercedes-Benz. I highly recommend getting a car from Jeff if you want to leave the dealership with a smile, knowing that you made the right decision about your purchase.

I've been taking my vehicles to the dealership for so many years that I had forgotten how much a…read moregood independent auto shop has to offer. My experience was excellent from start to finish. They were able to get me in quickly when I needed an appointment, and I really appreciated that they worked on my car instead of letting it sit while juggling multiple vehicles. The repairs were completed with great attention to detail and quality. Since my car had been parked and neglected for a while, I also appreciated the thorough inspection they performed. They identified a few items that needed attention, which gave me confidence that the car was safe and ready to get back on the road. The work wasn't inexpensive, but quality workmanship rarely is. I'd much rather pay for repairs that are done right the first time. Overall, I had a very positive experience and would gladly recommend them to anyone looking for honest, high-quality automotive service.

Shop seems to pick and choose what they want to do, and seems to not want to do any simple…read moreservices. I've been turned away three times already. Having been a service manager myself for 2 independent shops and a dealer, I understand what might be justifications to decline a service. None of my visits were out of the ordinary. I understand time is money, but turning away customers is just not right. The most recent visit, was to have a TPMS sensor swapped from one wheel to another (brand new wheel and sensor). I had visited the ship the previous day, and was told it could be done. I even made the effort to take the wheels off the car, so not to take up a lift. Not to mention I scheduled time out of my day , only to be T old work won't be done bc rubber seals on the stem can get damaged. I did inform that the sensor is new, but no luck. TPMS sensors can be removed and reinstalled with no problem, especially when new. I'm just guessing the job wasn't worth their time. But wasting my time was apparently ok. AutoStream website shows a plethora of services thats provided which just doesn't seem to be the case.