I've lived in my apartment for 5 years, and West Coast has been an extremely responsive, prompt and communicative with me and my partner during that time. I just had a bad sewage leak in my garage, on a Sunday evening, and they sent someone out within an hour to fix the issue and clean up the mess. I know landlords get a bad rap, but they've been great! Highly recommend. read more

Overall experience has been greatly positive and simple. Setting up appointments for viewing was easy, the team seems well coordinated and they are quick to communicate via email or their website. They are transparent, professional, and largely function as a well greased company. I've been a renter of theirs for a few years now and West Coast functions a lot like a well established large corporate company. A lot of functions, communications, and maintenance is done online and very streamlined. Unlike other large real estate companies, West Coast actually follows through very quickly, and adheres to local laws and regulations. Such as notice for water shut offs, repairs on the building, and general upkeep.  Melissa C manages many properties in SF and is extremely prompt with her responses and solutions. She's been great to work with and is the great reflection of the company's promptness and professionalism. Rent increases are transparent, billing/payment is simplified and easy via their online portal, and questions are answered promptly. Maintenance requests are often done the same day or next day, and employ local contractors that swing by extremely quickly.  As a renter, simplicity, reliability, transparency, and communication is extremely important and they've set a high bar for me if I ever have to move elsewhere. Inventory and location seems well varied and expansive. I wouldn't hesitate to reach out to West Coast to rent from them and can't recommend them enough. read more

Mellissa the office manager was very rude over the phone and hung up the phone on me.

I am a property owner, and have used a few management companies in the past, but when I found Mel at West Coast, I knew I had found the best property manager there is! She made me feel safe and comfortable putting my properties in her hands. Mel was patient and I could tell she genuinely cared. I highly recommend West Coast. read more

They're rude and passive aggressive. Have been a resident - started out strong but degraded.

I've been a resident of WCPM for several years and have had a great experience so far. They are very responsive and professional. Maintenance requests are handled quickly and the vendors that they send in are always respectful of our home. The previous management company I rented from was horrible and never responded, so I am definitely grateful to be renting from WCPM this time around. read more

We've worked with Marianne Hac at WCPM for 20+ years and she is wonderful-she is consistently responsive, prompt and solution oriented. Her maintenance staff are expert and also prompt. Rent increases were fair and we were notified in a timely manner. read more

I've recently gone through the terrible ordeal of being burglarized by a thief or thieves who actually poisoned me. As I'm recovering from the poison, I'm discovering window locks were removed and my mailbox key was stolen. Wayne and June at West coast have jumped into the fray with so much support. June got here in half an hour to secure the windows and change the mailbox lock. They are sending out professional window security specialists in the morning. I'm very grateful for their support. read more

Had an excellent experience working with West Coast Property Management. They were very professional and expedenitious in communications. Specifically Melissa was great to work with. Also, Raymond who came to do my walk through before I moved out was very helpful too. I received my security deposit back in full with no issue. As long as you pay your rent, keep the place in good condition, and leave it clean I don't imagine anyone having any issue getting it back from them. Highly recommend. read more

Lazy, unresponsive, unapologetic when they screw up. How is it possible that they continue to stay in business? The biggest issue is that they repeatedly lied to me. My rent went up, and they didn't send me the required letter to notify me--and they lied and said they did. They also lied about several other issues, sending me fake emails where I wasn't CC'd, and saying I'd been CC'd. (Um--I know how to set my spam filter to get your emails, people.) These days, we get enough gaslightling by the media, politicians, even our tech overlords. The last thing we want is to get it from the people who control where we live. Holy hell. If you want a property management company that treats your tenants like crap, then choose these incompetent *&*@^%. If you're a tenant in one of their buildings, man, I commiserate with you. These guys totally suck. read more

My husband and I lived at 395 Euclid for 2 years and we had several bad experiences. The most concerning was our skylight broke (TWICE) and shattered our entire bathroom, luckily we were not in there when this occurred because it could have been fatal! We had to be persistent in order to get it fixed AND it was during cold/rainy nights - it took them weeks to fix it with no other safety measures put in place. Also, when we moved out they charged us for cleaning of the bathtub (we were told we were not aloud to use certain products per WCM) and stove top which we spent hours meticulously cleaning! They claimed we broke a ceiling light fixture with blunt force trauma that was 100% intact when we moved out, so if it was internal then it occurred before we occupied the unit. If you ever think about renting from this company I highly recommend completing the walk throughs, as they are not mandatory. I have never written a poor review but I would definitely not recommend renting from west coast management - there was no sense of urgency to get things fixed nor did they make safety a priority. read more

Age discrimination. Do not use this service. Ada Song refused my parents who are home owners from Colorado, who are wonderful people and who spoke with, showed them tax returns, everything financially perfect and able. They were wanting to move and be close to me in the city- absolutely perfect responsible options as renters. Age discrimination- legal complaint being filed and elevated steps going forward. And get this- my parents (married) we're each charged 35 dollars for an application fee If you have a case against this organization contact me. A private DM will be viewed read more

I'd like to start this review with stating several things: - a large number of buildings managed by WCPM are rent control - the first year in nearly ANY apartment is generally a good experience. - all the negative experiences I had occurred AFTER my first year living in one of their buildings. - they say there's always a bad apple in the bunch. With WCPM, it's more like a bunch of bad apples and a few good ones. I lived in a building managed by WCPM for 9 years. During that time, I learned what a horrific management company truly is. I've decided to share some stories of my experiences in the hopes that others read them and don't move into a building owned by WCPM. - After two years into living in my apartment, I lose my job and realize I'm going to be late with rent (the hoops of unemployment). I send WCPM an email ONE WEEK before rent is due, explaining what happened and inform them I will be late with the rent. They never respond. Two days after the first, I come home to find a letter written by their attorney taped to my door, informing me if I didn't pay my rent within three days, I was going to be evicted (not true at all). Summer 2013: I come home from work to find three cockroaches in my apartment. I contact management and they inform me they can't send someone out until the end of next week. if you don't know anything about them, if you see more than one, it's a problem. I find out they are in the basement and determine it must of come up in my wash (they would congregate by the washing machine and dryer). I wind up calling an exterminator myself and pay to have them spray my apartment. I contact WCPM to tell them and no reply. - I find out from a neighbor my downstairs neighbor has bedbugs. No one from WCPM contacts me to let me know and I have to reach out to them to find out when/if the exterminator is coming. Luckily, none made their way to my apartment before pest control came days later. - the fan in my studio breaks- leaving me in total darkness. After SEVEN maintenance requests, the electrician comes and informs me the fan had been installed incorrectly and was a potential fire hazard. - after an Indian summer, I find moths in my apartment. I spent over $2,000 treating the issue. Mothballs, carpet cleanings, deep cleaning, laundry, throwing away clothes. Nothing I did worked. I dealt with the issue for nearly 2 years. The exterminator informs me they're most likely laying eggs in the carpet (by this point the carpet is nearly 7 years old). WCPM refuses to change out the carpet in my apartment. In fact, Tai Chi (who is a horrible individual) informed me that it was my issue. That the moths were because of my cats' dander (not true) and my lack of cleanliness. For the record, I'm a restaurant manager. I've seen all the gross shit behind the scenes and keep a very clean home. After blaming me multiple times and adamantly refusing to replace the carpet, he tells me his carpet is 30 years old and if I had taken care of mine, it wouldn't be in the condition it was in (it had wear and tear from 7 years of usage on cheap apartment carpet). For 6 months, my stove was leaking gas. I put in 17 maintenance requests, before someone came to check it out. The first repairman insisted it wasn't leaking gas. After another 10 or so requests, another repairman came in and told me it was leaking gas. He wasn't able to fully fix the issue and WCPM refused to give me a new oven. Two months before I moved, my mom was staying with me and could smell the gas from my oven. I explained the situation to her and she suggested I check the fire alarm. I put in a request to have it replaced and a week or so later, maintenance comes out to take a look. I discover my FIRE ALARM IS NO LONGER WORKING AND SHOULD OF BEEN REPLACED. The fire alarm was so old it didn't have a Carbon monoxide detector. Which, is incredibly illegal. Our building was broken into in 2018. A bunch of packages were stolen, including my birthday gift from my mom. Instead of assuring us they would hunker down and secure the building more efficiently, they blamed the tenants for not taking their packages out of the lobby faster. Lastly, our building didn't have real security when I moved in. In 2016, several incidents occurred. One woman was bum rushed through the gate and attacked. Another woman was followed in by a stranger who followed her up to her apartment and inside. Instead of installing cameras, they blamed her. It wasn't until she threatened to sue did they install a single camera by the door. Straight up, they're a terrible company. They don't care about the health or safety of their tenants. They're all about the mighty dollar. Avoid any building owned by WCPM. Do not pass go, do not collect $200. Run. Fast and far. . read more

I lived at a WCPM property for one year in San Francisco and the company has been accommodating towards me from the start. As an international student, I had a difficult finding a place to live, and if it was not for Louisa Chin, I would not have been able to go to school in San Francisco. She was very helpful and accommodating to my situation and assisted me to the best of her ability, resulting in me having a place to stay in the US. So, I am grateful to Louisa for that as it allowed me to finish my first year of schooling. Secondly, my property manager was Marianne Hac and she is excellent - all of my interactions with her have been professional and all of my inquiries have been answered promptly. Thus, if I ever go back to live in SF again, I would definitely not hesitate to live in a WCPM-managed building again. read more

Someone else said it best below "Shady, Shyster, sleazy, unethical, rude, abusive, unresponsive, negligent, cruel, hostile are some of the many words to describe this nasty management company." I've lived in one of their buildings for a long time. If you don't need anything from them you are fine. But if you dare to request any type of improvement, they are extremely unprofessional, demean tenants, and do not seem to care about safety of residents. I had a very serious safety issue to address and they not only took several months for simple, resident-protecting upgrades. But during this whole process were rude, treated me like a 10 year old - and several requests to address this issue were completely IGNORED. If you care at all about safety and professionalism, look elsewhere. My experience with Vickie especially has been horrendous. Very unprofessional indeed. read more

I have rented an office from WCPM for the past 24 years, and I cannot say enough good things about them. Our main manager, Marianne Hac, has been just terrific--consistently professional, reliable, responsive, prompt in addressing all my concerns and those of my suite mates. The building has been very well maintained: the carpets were replaced when necessary; the cleaning staff is regular and thorough; Ms Hac coordinated with Comcast to get all the offices wired for cable; she interfaced with USPS and had WCPM pay for a new theft-proof mail cage at our request, which completely solved the mail theft problem we were having; Ms Hac also was extremely quick to make all the adaptations necessary when the pandemic began, installing signage and hand sanitizer dispensers right away. In short, she has been an outstanding property manager, and I feel very grateful for services. Thank you! read more

Beyond awful. They are unresponsive to tenant maintenance requests, have to file multiple maintenance requests for the same issue. Total waste of time. They are mean and treat tenants like trash. Do not ever rent anything from this company. They only see tenants as cash cows and only care about their client who is the property owner. They cut corners when making repairs. They hire shitty repair folks to do repairs that are often times not done correctly and adequately. They target tenants who assert their rights and try to get rid of them on manufactured allegations. Stay as far away as possible from any building managed by west coast property management. Many tenants report not even meeting or ever seeing their property manager. read more

I'm really thankful to have never leased from this company. Landlords BEWARE... Don't even waste your time calling them, they won't answer and if they do, they sound like they're half asleep. I'm not going to name names but their property mangers are a joke and I've dealt with a lot of them because I work in the industry as well. Wasted a week of my time trying to get a hold of someone and schedule a showing. That new investment you just purchased with a desirable cap rate? Won't be achieving those numbers because they have zero incentive to respond or lease units out... seriously, the worst follow up I've ever experienced. Do yourself a favor and look elsewhere as a landlord or tenant. read more

This sleazy company runs a slum. The address of this slum is 461 Broadway San Francisco, CA. They have absolutely no maintenance standards, are cheap, lazy, unresponsive, deceptive, rude in a city that has some of the highest rents in the world. Horrible to deal with at all levels. I'm going to list of all the incidents/requests and miscellaneous things that have happened over the time I've had to deal with them. First upon moving in I was not informed that my apartment was actually above a night club. Weekends thumping music and this particular club opened every Sunday at 6:30am with the same damn thumping music. Nothing mentioned by West Coast....NOTHING. I think this would be worth mentioning but WCPM did not. Forget about getting packages delivered to your actual apartment address as the on sight employee does not open the door for deliveries nor are they interested in answering/maintaining the door buzzer for the delivery person to use. For the entire time they kept screwing around with the hot water heater settings to save money money of course resulting in cold showers. I let them know there was a mold problem due to the leaking cheap walls and they tried putting the blame on me for not having the windows opened enough. The same type of response when alerting them to smoke detector needing servicing. They tried getting me to do it myself in a place where the detector is 14 feet above the ground. The kitchen here is atrociously dirty, burners don't work. Paint is filthy. The once white painted hall way walls are filthy and no longer white from years of neglect. Bathrooms and showers were constantly leaking, being clogged and the Asian tenants would use the showers to do their personal laundry. This place was gross. Tenants killed live chickens in the kitchen bleeding and defeathering them while their dead bodies shook and squawked. Tenants stuff used tampons down shower drains causing clogs. Tenants shit on the toilet seats and pissed all over bathrooms. The building owner Frank Y. tried coming by my apartment UNANNOUNCED with a female photographer while I was home to take pictures. I refused them and he then had the gall to try and open the door after I refused. These slum lords do a fantastic job managing a dirty, filthy, disgusting, shit hole. They gladly accept your money but are tremendously hard in getting them to do their job of maintaining a clean, sanitary, dry, apartment building where tenants can get their packages, sleep without night club music thumping Fri, Sat and Sunday mornings. Where mold, mail and hot water issues are dealt with in a timely respectful manner. From my experiences above, I would stay far away from West Coast Property Managed buildings. read more

If I could give zero stars I would. This is on behalf of Melissa Caudill and her poor services from the very start of contacting West Coast Property Management. read more

WCPM put up with all my random bullshit and for that I am thankful. Managing buildings in the Tenderloin they probably get a lot worse than me, but I can still be pleased right? Treat their buildings and staff with respect and they will give you the same. When I wanted the apartment oh so badly after being on the hunt for a month, Ada pushed all my forms through and made it happen in 8 hours. When I was told contractors were coming to replace my windows I freaked out, workers in my apartment for 8 hours while I wasn't home left me certain my cats would fall out the window to their doom. But Ada got the window company to change the day so it worked better for me, and down to only 4 hours instead of 8. When my downstairs neighbor threatened to kill me I got good advice from WCPM about what to do, I could tell they took it seriously. They took care of it, he was evicted within a month. They are proactive and spray for pests bimonthly, so while my neighbors throughout the TL would bitch about bed bugs, mice and roaches I saw naught but two spiders my entire 18 month stay. Over and over I'd give them a call on something and they'd take care of it. I remember being about 8 days late on rent due to holiday travel and per my lease I was charged a $50 fee. It's in writing, that's my bad. After talking with them about it for all of 2 minutes they said they'd waive it for me. How nice is that? Renting in SF can be a bitch and that's why I really appreciate how hassle free WCPM made my day to day. A lot of my interaction with them was very short, single sentence emails, but I'll take efficient and straight to the point over a load of bullshit any day. That whole neighborhood may be a giant circus but at least I knew when I made it back home I was in a place that was nice, clean, and safe. Good deal! read more

Shady, Shyster, sleazy, unethical, rude, abusive, unresponsive, negligent, cruel, hostile are some of the many words to describe this nasty management company. If you have the misfortune to becoming their tenant be prepared to have property managers ignore your emails, your repair requests being ignored, multiple follow ups to your emails, incompetent and lousy maintenance folks.. when you become a long term tenant the property manager starts harassing you and being disrespectful and abusive to you. They try to get you out when you become a long term tenant. They hire lawyers to intimidate tenants. They hire private investigators to investigate tenants (Creepy) and get them out. One of the nastiest and horrible management companies. Do NOT rent from these jackasses. read more

This Mgmt company is full of weasels and liars. I lived in a penthouse on Nob Hill for 5-6 years. A friend was house sitting and called me as I returned from a camping trip saying that they'd just served eviction notice. These wretched people claimed I hadn't been paying rent for months (they stopped depositing my rent checks) and that I simply ignored mail they'd sent and then the whopper - they said they'd posted notice ON MY DOOR. No. Lies. They wanted me out so they could update and rent it for twice my amount. Went to court and although they ended up cutting me a nice check and eating a few months rent, they still got me out. This is years ago and I still bristle at this. These people are vile. Stay FAR away if you possibly can. read more

Negative stars if it was an option. FOR: LANDLORDS thinking about hiring WCP. do not hire them, unless you want to be ripped off and have your tenants unhappy! They are unresponsive, fraudulent with your money, and will up charge all repairs without asking for your approval; they will make the decisions and just take your money ( Even though on your contract it says that they must get approval for any costs over $500, NOPE, lies) They charged us $1800 to repair 5 dry rot patches on some stairs outside ( and work was done incorrectly, the contractor puttied the holes but didn't have them dry correctly so the putty just came out like chewing gum! But we still received a bill. Fast forward to a week later which it was rectified once we called WCP out, but if we didn't it would have charged us $1800 for nothing! We even decided to get an outside (second) quote for this job and it was $300! Another situation was they approved for a motorized chair without even giving us the consent to know about it and after they installed it ( which the workers installing the chair made a huge hole in the wall and patched it but didn't use the correct drywall and still shows the drywall cracked multiple times) To add, on top of this horrible experience West Coast never got deposit for the chair, we must have emailed them over 10 times asking to get one, then they finally told us that it was too difficult to get one from the tenants using the chair...SO THEY GAVE UP. What?!?!.... These are only two out of the MANY situations that they handled in an unethical, unprofessional and fraudulent manner. Stay away from WCP, there are many other great Property management companies that actually care. Overall with WCP, I guarantee you will lose money if you hire them. They don't have your back and can careless about keeping your building looking nice and in working order, the only thing they are good at is taking your money. read more

West Coast Property Management - $1800 charged to remove and putty dry rot on stairs - Property Management Near Me - San Francisco, California

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Ohhh where do I begin. The most recent issue? They sent out a letter detailing their intent to raise rent once the coronavirus regulations are lifted. Wow. In case you missed it, WCPM, people are losing their jobs, being furloughed, and having their pay cut as a result of this pandemic and subsequent recession. And...you're going to raise tenant's rents? What an incredibly greedy, tone deaf move. Not that I should be surprised. They are generally rude and inflexible when reaching out about issues. Maintenance requests take nearly a month to fix (literally had to send them a video - after weeks of back and forth - to prove that I wasn't lying about my kitchen light fixture having been painted over dozens of times and therefore unable to open. "Tenants responsibility" they continued to tell me. Welp, I can continue cooking in the dark and potentially chop off a finger or attempt to rip open the ceiling with sledgehammer to get to the socket...but something tells me y'all don't want either of those things. So maybe have someone come look at it.) Also, the front door key to my building worked worked in my apartment lock, meaning anyone could have come into my apartment. Super safe - especially when you're a female that lives alone! They told me I was lying about that too until they finally sent a locksmith out who, *surprise*, confirmed that it was in true and changed my locks. I'm getting out of this place as soon as possible and actively avoiding any other properties managed by them. I suggest you do the same. read more

Worst place to have ever lived. Property managers never answered the phone when we needed dire assistance. Don't even bother..

Q and Louisa were exceptional to work with throughout our time in one of their buildings. I'm a little surprised to read the negative reviews about WCPM because we had a predominantly positive experience. They were quick to answer maintenance requests, and even went above and beyond one time to help us out when we were in a pinch having gone out of town during the holidays; they genuinely cared. I've lived in four buildings now in SF and they were by far my favorite. If Q and/or Louisa are your PMs, you're in good hands! read more

We have started renting through West Coast Property Management in San Francisco and our experience has been more than pleasant so far. It was one of the few apartments we were viewing that was in an exceptional great condition which, unfortunately, is a rarity with apartments in San Francisco. Our property manager responds very quickly to issues or questions and has been very accommodating with any request we had so far. They also offer a payment portal that allows for convenient automatic payments. No more checks in the mail. read more

I lived in their apartment at 1735 Jones Street for nearly 3.5 years and have no complaints. Herman and Vickie at WCPM were always incredibly responsive, frequently offering to fix minor issues such as shower leaks, a broken dryer, etc. on the same day the issue was raised. WCPM was also generous and fair with our security deposit and returned an amount I was happy with at the end of our lease. read more

Tai Chi has been managing the property I have lived in for over a year and is amazing at his job. He always answers any emails or questions we have (no matter what time or what day it is). He has gone above and beyond to make sure we are all okay with Covid and WCPM sent us a note in March outlining what to do if any of us lost our jobs and how they can accommodate us. Tai handles our maintenance requests very promptly and there is always someone that comes day of or next day to solve the issue. (& the companies he chooses are great) Very impressed with WCPM! read more

Incredibly rude customer service. Rented one of their units for over three years, and the representative rudely treated me from the beginning and deceived me out of several hundred dollars at the end. read more

Every experience has been absolutely unprofessional with WCPM. We rent a flat that we are paying over 3k per month for and have only received correspondence from them when either we bring up something that costs them money, or walk physically into their office and gotten right in their face. When we moved into our flat we noticed that our flat only had one heater, which was broken, in one of the bedrooms. It took us two months to get that fixed and we have been asking for a heater to be installed somewhere else in the flat so that we can have heating. One heater in one of the 4 bedrooms is obviously not "adequate heating" according to California law. We have been going back and forth with them for 5 MONTHS!!! Jessica is the least professional person I have ever dealt with. She is NEVER in the office and has very rarely answered the phone and has returned 1 email. In the last 5 months of trying to get a heater. This is not something we are asking for that is extra, this is something that is required by law for a residence in California to have. We are probably going to have to take them to court in order to get our heater installed. read more

I'm going to venture to guess that any good review for this company has been paid for by the company themselves. What all the other reviewers are saying is correct. This company is lazy, negligent, and more or less treats its tenants as if they were third graders. We had a CO leak in our apartment (which as you know is EXTREMELY DANGEROUS and could KILL YOU) and it took us calling PG&E out for emergency inspection TWICE before they would adequately deal with the problem. The leak was coming from our (cheap) stove, and the first PG&E employee said that it needed to be replaced or the problem would persist. You would think a property management company would jump all over this opportunity--a couple hundred dollars for a shit stove versus hundreds of thousands in a wrongful death lawsuit--but no. They sent out some kid to do a crappy job of replacing the hose in the back (again, not deemed to be sufficient by PG&E) rather than replacing the stove. After we called PG&E back a SECOND time, they finally very begrudgingly replaced the stove. What a terrible company. read more

Complete slumlords. I just moved into one of their apartments and there are already plumbing problems including (but not limited to) the tap water being brown sometimes. It has been a MONTH and they have still not fixed this issue. Do not live in any property controlled by these slumlords, they only care about extracting your money and will make every excuse to not maintain the condition of the building. read more

I've been dealing with WCPM for nearly a year now and have had nothing but problems... Specifically, extremely rude building supers and condescending agents. Any problems with the building are dismissed as, "Well, that's just what happens when you live in an old/downtown/apartment/whatever buildling. There's nothing we can do about it." As if complaining about a nonfunctional elevator/leaking windows/homeless people living in the stairwells are things that make the tenants handing over a large chunk of their income each month whiny children (or at least that's how we're treated). When you do get things fixed, they send lazy contractors who do shoddy work and then act like they did you a huge favor by sending them. I love my apartment a nearly unhealthy amount, but even that is barely enough to keep me tolerating Ken's attitude and condescension (not to mention drafty windows, lack of insulation, and barely functional heaters, but that's another story). If you can avoid working with these people, do so. And Yelpers, come on. Don't post five star reviews based on an easy application process. You can post your review later... you don't have to jump the gun on this stuff. read more

I've lived in the building for 22 years managed by West Coast property. I had an incident of bed bugs, that took them almost a year to eradicate. When I took them to court of course I lost. After more than a year I requested that my hallway be painted, and I am still waiting. They request that I send photographs and the exact things that need to be done. They did a great job refinishing my bathroom but they only painted one wall when the whole bathroom needed painted. My apartment is rent controlled and I think they really want me out as they can rent my apartment for three times what I paid. Please stay away from West Coast Property Management! They will be nice to your face but stab you in the back. BTW, the address is 1130 Larkin Street. Avoid it if possible read more

I find it interesting that the majority of positive reviews for WCPM are from tenants who have barely moved into their WCPM handled units. I've lived in my apartment for 3 years and my building just got transferred over to them, and to those naive WCPM fans? I'd like to applaud their sweet naivete and say that once they figure out the deal I'm here for them and I promise not to say I told you so. Let me put it bluntly: WCPM SUCKS THE BIG ONE. They jacked up my rent immediately, and my 'assigned' manager Jesse has been rude, condescending and un-professional in all of our interactions. They 'forget' to pull out our trash, resulting in a disgusting roach ridden mess that they say they will clean up and then, they just, well they just don't do it. Literally. Plus they changed the lock to the buildings back door without telling me or providing me with a key. I'm writing this review to ask--NO BEG--all property owners in the Bay Area to ditch these people stat. Thank you. read more

Our saga begins... Set up a time to see an apartment with Jessica. Wait outside the apartment for 30 minutes -- she doesn't show up, doesn't answer her cell, office phone goes straight to voice mail. But she calls me the next day, slightly apologetic, and sets up a new time for me to see the place. This time, Jessica shows up only 10 minutes late -- but has forgotten the keys to the apartment. Incredulously says "Oh well I had to go home and feed my dog anyway..." Hmm. Sadly, I really loved this place so I set up a third visit in which Jessica shows us the property -- which is beautiful -- but informs my boyfriend and I that we may be too young to rent it. Well I'm 23 and he's 26 and we're both financially qualified ... so... She says maybe it can work out and since I have such a crush on this apartment, we fill out our applications, fork over our $30 each and set up another apt. with Jessica -- fingers crossed. Days later, she cancels this appointment and tells us that the owners don't want to rent to "kids our age." Hmmm. I'm not one to hop on the "discrimination" wagon, so I won't call this age discrimination. I will say that Jessica wasted a ton of my time and was extremely unprofessional. If she knew there was an "age limit" on the place, she shouldn't have strung us along for weeks. One star for returning our money from our credit reports, although it took about 20 phone calls and 3 canceled appointments (no surprise). I don't know what WCPM's other managers are like but I would suggest staying away from Jessica if you're short on time. read more

WCPM just took over the management of my building in pacific hts where the landlord was managing it for years. It has turned from a warm, inviting management style into a bureaucratic and insulting experience. As others on here feel, WCPM treats its tenants like fools, and insinuates that whatever may be going wrong is the tenants' fault. My online payment wasn't working, ada said it was my fault - 4 emails later she realized it was her's and has yet to apologies; george promised me there was no issue with the intercom and no way I could have my # routed to it, a little back and forth and he miraculously added my out of state #, yet it doesn't work consistently. if you are a building owner looking for a maximized bottom line, i suspect this is the company that you want to work with. If you are an owner, interested in happy tenants in a positive working arrangement- i'd move on read more

I realized that I was unduly critical in my review (I blame this vile cold.), so I edited it some to really just lay out my concerns and my experience with WCPM. Most repairs are quickly handled by some pretty cool subcontractors. My biggest issue has been the constant disrepair of our backyard. It has great potential, but when I bring it up, not a lot is done. (Which I fully admit probably has more to do with the landowner than the property manager.) We were promised at move in that it would be fixed up in a week or two. 2+ years later and it's still undone. We originally had a different property manager, but were later switched to Vickie. Vickie has been pretty cool, gets back via email pretty quickly, and addresses just about everything I bug her about. My unedited (unduly critical) review prompted her to email me wanting to seek a resolution, and I greatly appreciate that kind of proactiveness. I would say, if you choose to work with WCPM, work with Vickie if you can. read more