Not sure why this place has such a low rating. I came in to compare prices for new internet since…read moreI've recently moved. The whole process was quick and painless. Download the app, create your account, and everything else is pretty much there. I was given my router, and Jessica was transparent about prices. She even went above and beyond to make sure I'm getting the best pricing. The only con I see is the horrible, congested area it's located in, but what can you do when Trader Joes is right there.

Arrogant and disgusting customer service. I was having…read moreissues with the unlocking of my SIM card from my former carrier over to Cox. After each carrier blamed the other for the inability to unlock the card, and after having been transferred from one agent, department to the next without the agent explaining the situation to the former, I was left to continue repeating myself?! Finally, I headed out to the Hillcrest location. These two men there, one in his mid thirties; the other late 30's had these arrogant attitudes as if I were inconveniencing them?! They said "you will have to call them, Spectrum , to get them to unlock the card." We can't do anything to help you?!" Back and forth both Spectrum and Cox blamed the other. Now just how am I supposed to call them without service?! I don't know what to tell you, but you can't come in here and expect to use our phones to get your card unlocked?!?" I said absolutely nothing more. I got up from my seat and walked out the door. Look into AT&T, Verizon, or any other carrier. Save your time and money. There are SO many other companies that will compete for your business and are concerned with customer retention. This business couldn't care less about obtaining your business, let alone retaining it.

I closed my account months ago. T-Mobile keeps sending me…read morestatements in the US mail, like the one I received 5-31-26, with a credit balance of $60.43. I've asked them to send me a check for the $60.43 to my address on the statement. On a phone call to them on 5-31-26, they gave me a Refund ID #: 50070784229. They told me they would text me confirmation that day, but they never did. I went into a local store, I called them with the store representative on the phone, they said they would Email me a confirmation/receipt within three days, I never received it.

I went in on Friday & had a great experience after being helped by the manager who was there.He…read moretook care of what I needed in under 10 minutes I was out the door & happy that he had helped me like a real Boss.I wanna thank him for the help appreciate you helping me out.Thank you again.

I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

This location has amazing associates. I called to check if they had a certain phone I wanted and…read morewhen I got to the location Fierce was the associate who helped me over the phone. He was very welcoming and took care of me in a timely manner since I was short on time. He did his job and offered me additional products but sadly I didn't need. But he didn't make me feel pressured or uncomfortable. He answered my questions I had with the up most respect. This is not my normal location to purchase but I'm so glad and greatfull that Fierce was the one who helped me out. You're doing amazing. He was also very polite in offering me a chair to sit on. Which that meant a lot since I have arthritis in my feet and knees. We need more associates like Fierce thanks so much for an outstanding job.

I thought I had a nice experience until I found out via a phone call with Verizon that the agent…read morecharged me a $40 fee that he never mentioned to me. Also, he blocked my access to my account and now I cannot get into my Verizon and the technical people cannot help me either. Beware!!

Spent 20 mins on the phone trying to pay my bill ( because I had not received it yet, even though…read morelast month I went into the store to give them my change of address. After 20 mins, on the phone with them, the system did not recognize my zip code. Unable to pay bill. So here I am waiting to pay my bill, store is empty, sitting here waiting to be helped. This location is worse than the DMV!!!! If I could give it a minus I would

I had a great experience with Kofi who's used to work at Grossmont center .He was very professional…read moreand supportive to bring down our bill .He is the reason we switched to Verizon.

I have so many things to say.... But in summary, this Verizon is the reason why I will be leaving…read moreVerizon. The final nail in the coffin, as Verizon has been nothing but an expensive headache for years now. My phone broke. I came in and was told the cheapest way to proceed was to add a line. My bill was to "never exceed $350" and that was it. Two month later I have a bill for $1600. They called customer service for me & customer service said there's nothing they can do, so the store apologized. How can you lie, this is peoples money you are messing with? Not only that but my bill is back to $700 this month. And I know once I go in it'll be the same result. Doing anything in my power to get out of Verizon. All scams and customer service won't even help you for issues. Also the line is here at least an hour or two each time I go. Never a good experience.

Called Shaun to help with a Starlink Mini install. He was professional and quick to respond with a…read morefair quote. He ran a Cat 6 up to my 2nd floor office, his work was clean.

Shaun and his team were great! I needed help dropping a few lines throughout my home and mounting a…read morecouple Ubiquiti access points. Out of all the companies I reached out to for quotes, Shaun was the most responsive and even called me to discuss the details of the install within an hour of my request. At the time of install, they were able to drop 3 lines without needing to cut into my drywall (using existing coax lines to pull the new ethernet cables). Towards the end, he was even able to help relocate my Spectrum modem from the living to my office, something Spectrum wanted to send a tech for in a separate appointment. Shaun had everything connected and I was back online within a couple hours! I already have a second project in mind (new camera security system) that I will definitely be reaching out to Shaun for.

Wired SD provided an extremely efficient and professional service. We needed a Samsung Frame…read moremounted and they provided a competitive quote with clarity on what's included. Relative to other providers their communication was on point and did not need undue back and forth conversations or asks for me to call them etc. Scheduling was automated and the process was a breeze. Day of installation there were delays on their previous appointment and they called ahead and worked with me to reschedule. The installation was done perfectly. Kudos to Pablo and team.

I waited two days for a response. They only wanted to provide a quote based on the picture I…read moreprovided and were unwilling to visit the site for an estimate. For a tile project, shouldn't there be an onsite evaluation to assess the work required? Moreover, if you had visited my location, I could have discussed two additional tasks that would significantly increase the scope and cost of the project to your advantage. In response to the owner, I did provide descriptions for additional projects in the original request. I was concerned about potential damage to the tiles that could require significant repairs. I have expressly said that I was willing to pay a premium for proper handling of the situation. When I mentioned those concerns, other providers did express a lot more caution about the tile situation and they came out to make sure it could be done. I understand that there's an opportunity cost to come out in person but I expected a premium service provider to be able to do so. That's simply not materialized.

I moved my business to Miramar area. Called all major internet companies (Cox, AT&T, etc.) for…read moreservice but they did not cover my address. Found Wave.band and they were super responsive. Great service and they got me up and running in no time

Prior to our office switching to WAVE.BAND we were a customer of another local wireless internet…read moreprovider. Our internet speeds, were horrible with 5Mbps download speed and on a good day maybe 1M upload speed with a VoIP service that couldn't stay connected. I was extremely pleased to find and switch to WAVE.BAND, we routinely clock Internet speeds of 75M+ down and 30's up - (we ordered a 50Mx10M) and the VoIP service is crystal clear! The staff is very responsive, the installation was prompt and very professional. I highly recommend WAVE.BAND service to anyone exploring Internet and Voice options for their business