I thought I had a nice experience until I found out via a phone call with Verizon that the agent charged me a $40 fee that he never mentioned to me. Also, he blocked my access to my account and now I cannot get into my Verizon and the technical people cannot help me either. Beware!! read more

Spent 20 mins on the phone trying to pay my bill ( because I had not received it yet, even though last month I went into the store to give them my change of address. After 20 mins, on the phone with them, the system did not recognize my zip code. Unable to pay bill. So here I am waiting to pay my bill, store is empty, sitting here waiting to be helped. This location is worse than the DMV!!!! If I could give it a minus I would read more

Worst customer service EVER! After having a Verizon plan for over 15 years, the interaction with the employees makes me want to cancel all of my lines! The employees and manager were condescending and unwilling to help. The sexist attitude of the men towards me was unacceptable. Do better Verizon. read more

I want to commend Quinn, at the Verizon Store, Midway Location, on Sports Arena. I am 75 years old and out of my depth with phone technology. Quinn's manner was calming and I felt comfortable speaking with him. He said there had been an update and he fixed my phone. Thank you Quinn. read more

Quick trip to Verizon store to fix my broken iPhone. Walked in without appointment with non functioning iPhone. They diagnosed it to be faulty SIM card, replaced it and I was out in 10 min with no extra charge!!! Awesome read more

Verizon - Mobile Phones Near Me - San Diego, California

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My wife and I had problems with our prepaid plans. The store manager and support specialist, Keon, were both very helpful in resolving the problems and reinstating service. It was great to have a real live person helping you and not some robot on the other end of the phone. Thanks again Keon for your excellent service and expertise. read more

the most insane and borderline hostile customer service experience i've had. i came in to upgrade my phone that is 100% paid off. of course i expected the typical verizon sales pitch of add a new line or buy an ipad whatever the latest thing is.. after i said no not once, twice, three but FOUR times the rep became visibly annoyed with me. he was demeaning and even as i was just paying for the iphone in full he kept scoffing and saying "i just dont get it". when i said i wanted to just pay the $30 activation fee to have them transfer the icloud he refused to answer and questions i had. all he did was sign into my icloud and said good luck its going to take more than 2 hours and your other phone wont work now. i'm switching from verizon completely after this experience JUST AWFUL!!! read more

After 38 years in the client service industry spending time with Tom Ford, Bloomingdale's, LVMH-Sephora, Lancôme Estée Lauder & Clinique to name a few I can humbly with shock and disillusionment say Verizon scores the lowest on product and very much so their Customer Service Experience. Keeping it short & wishing it was different I still haven't had any resolution. 15 calls later I'm still being charged for a device & line that I never ordered or received. They ported in the contact number I gave when asked for a callback number which then caused me to loose my part time job as the number is my supervisors personal contact she allowed me to use that day. This all happened online & in the app not at 3505 Sports Arena blvd. I've yet to get a call from corporate but there's no need I've cancelled anything to do with Verizon and I'm using an old phone on a reliable network. I'm a disabled senior citizen on food stamps section 8 & Medicare. I can't afford a $500 bill caused by a mistake Verizon made. I'm still not sure what they are going to cop to, admit or try to stick to me. I'll keep it updated read more

Verizon - Mobile Phones Near Me - San Diego, California

The customer service in this store was great. I have been dealing with a situation and the manager of the store and his representative helped me solve it. They were very helpful and knowledgeable. Thank you! read more

I went in to trade in my phone, and the representative was helpful at first with my trade in. Then he was suggesting I switch to a different phone plan, saying the one I had was old and kind of weird that it hadn't been updated. He told me the newer plan he was putting me on would basically be the same thing, just better and cheaper. It didn't feel like much of a discussion, more like he was just going ahead and do it. After looking into it more, I realized my original plan, "The New Verizon Plan Unlimited," was actually better. He moved me to "Unlimited Plus" and my family to "Unlimited Welcome," saying it was the same but improved, but that's not the case. The "Unlimited Welcome" doesn't include hotspot, has worse coverage, and doesn't have premium/priority data, which our original plan did. Also strange that we were all originally on the same plan, but now we're on different ones, even though I was told it would be the exact same plan again. I went back to the store to try to switch it back, but they said they couldn't do it and that I'd have to call customer service, which is really frustrating. read more

I just walked out of the store. I had some questions on lowering the price and possibly getting new phones. The guy started out okay then I guess he got busy texting or something, I'm sure he had more important things to do. I had to walk out. On my way to T-mobile read more

Best customer service ever from Juan! He addressed my problem with knowledge and great helpfulness. Thank you! We were not treated so by the first service person we talked with. read more

I had a really bad experience at this location that I need to talk about. A month ago, I went to their store literally, just to get a Sim card, for a couple of phones, the employee there, told me about "new plans that were cheaper" to upgrade my business phones but they didn't tell me it would cost me a lot more because I was on an old plan. When I talked to customer service later, they literally told me that I would be paying thousands of dollars more, for this new plan and my old plan was grandfathered. So I did everything through customer service, just because they were telling me things, that the branch didn't tell me. "Go figure, if you return your phones via mail, you don't pay a restocking fee, something that they didn't share with me. Today, I went back to upgrade my phone, and the manager told me he couldn't help me at his store. Even though I always pay my bills on time and was just trying to fix a mistake they made, it feels like they don't want me in their stores anymore. I have a business plan and pay over $700 a month for all my devices. This is really bad customer service, and I've never seen anything like it. Imagine being banned from Verizon Wireless, all while giving them $700 a month . Definitely have to find a new carrier. read more

Verizon - Verizon - Mobile Phones Near Me - San Diego, California

Try getting in touch with Verizon - nearly impossible to access a human being with knowledge, expertise and willingness to resolve a problem with a past bill!! read more

I almost need to leave 2 reviews because within a span of 3 weeks, I've had 2 completely different experiences at this Verizon store which serves to tell me, it depends on who helps you. On December 8 we had 5 star service from Aron. He was really good at explaining different ways to buy a new phone, got me set up with a new phone, explained what our new bill would look like, showed us iPad options available to us at a discount and was kind, patient and gave excellent customer service. Today, we had Alex assist us (no name tag but that was the name on the paperwork) and he was terrible. We seemed to be a nuisance to him. From the onset his attitude was condescending, impatient and bordering on rude. It was as if I had already heard his explanations and was irritated that I didn't understand his first explanation. When I asked a question, it was as if he thought I didn't listen closely enough and had insulted his ego. Manager, please train Alex in customer service 101. Being an ass does not bode well for the business and explains perhaps why the store has a low rating even though you do have some great employees. 5 for first visit and 1 for today. Average = 3 read more

I went in about 1 month ago and I was looking to get a new phone. They sold me an Iphone 15. In the past I have had issues with billing so I was extremely thorough when asking questions regarding how much I will be billed. I didn't want to be taken adanatage of or lied to. I worked with a man as well as the store manager who is female. I felt like I could trust her since she is the store manager. They told me I could get a "discount" if they are able to open up a "Ghost Line" on the phone. They said I would NOT be charged if I did this for the additional line. The store manager also said she would be giving me 6 months of insurance on the phone for FREE. They also said I would NOT be charged an activation fee. They printed out a receipt which stated my next bill would be $108. I agreed and felt like I could trust them, especially because the FEMALE STORE MANAGER was helping me. One month later I am charged $267 dollars. I was charged for 2 lines, insurance for both lines, and an activation fee. I will be taking this up with corporate. The female manager should be ashamed of herself for lying to my face. I am a single mom and my daughter was in the store with me at the time. These people are unethical and lack any remorse for intentionally exploiting their customers. I will be switching over to T-Mobile tomorrow and NEVER going with Verizon again. I will be advising EVERYONE I know to NEVER sign up with Verizon. After I paid this bill the next bill was for $155 when it should have been $100. I went to the store to ask why this was and they quickly brushed me off and said I can't do anything, call customer service. The call center agent then told me they can't help me and to go into the store I originally purchased the phone from. I told him I had just done that. He then told me he would take off the ghost like and keep my original number. And that my next bill would be lower. He ended up deleting the wrong number and is I do not have the ability to call, text or use data without WiFi. So now I have paid a ridiculous fee for literally nothing. This is affecting my work and school as I am unable to login to class without a text verification. I will be reporting the manager and employee to corporate and I will make sure I get a full refund. Moral of the story: Verizon are Crooks and T-Mobile is Legit. read more

Verizon - Mobile Phones Near Me - San Diego, California

The man that "helped us", skinny, long hair, very short bangs, was the most condescending sales person I have dealt with in a long, long time. I do not know if he does that to all of his clients or just the women, but he was rude short and put on a slick performance, we ended up walking out buying read more

Ben was exceptional is helping to resolve an ongoing Verizon issue that had to be escalated. He stayed with me for an hour to ensure Customer Service remotely cleared the issue. He is stellar and I could not be more grateful! read more

I've been here in the store waiting for 30 minutes and haven't been helped yet. There is no since of urgency to help customers quickly. It's almost like they think people want to hang out here. We'll, I don't. Another 20 minutes have passed. The employees disappear into the back often. Maybe they think the customers will disappear too. read more

Verizon - Mobile Phones Near Me - San Diego, California

I have an overpriced Samsung Z Flip5 folding phone purchased less than a year ago from this phone store with an Asurian repair/replacement plan. About 2 weeks ago on vacation a bright white line appeared across the screen. I took it to the phone store on 3/7/2025 as soon as I returned from vacation. What followed is a series of incompetence and consumer disregard. First, I was told to call Asurian; I did so and was advised by Aurian to take it up with Verizon because the phone remained under warranty and had become deranged out of normal openings and closings. Then, the phone store told me to go to its repair outfit near Vons; I did so and was told that the phone is unfixable and was given help to make the claim with Asurian online. I thought that I did so but was advised today by the repair store that I failed to press some button to confirm (another reason NOT to use cell phones as this would not have happened on a computer) and got the phone delivery confirmed for a $100 deductible but only after I returned to the phone store and demanded a phone TODAY and was given the same runaround even by manager Matt about taking it to the repair shop; I left promising to sue. However, since I didn't press that button I decided against it. So, know that the incompetence and consumer disregard at this phone store is manifest. Go elsewhere preferably without Verizon. read more

This is the Verizon store you want to go to. Great customer service, we were walk ins and were greeted immediately. Found the best deal for what we needed. Isaiah made things so easy for us to understand and we are very grateful. He is a life saver. read more

DO NOT START ANYTHING WITH VERIZON- Months later I was surprised with my credit score dropping 100 points! Want to know why?? The $1300 bill that I mentioned earlier that was mistakenly charged to me- showed up on my credit report after Verizon said it was resolved. I have spent so many hours of my life with Verizon to make sure that this was resolved and received clarification from multiple representatives that I did know owe any money. I even called Verizon about this and they said it was a mistake- that I don't owe any money- and that I haven't made any late/ missed payments. How the fuck does that even happen. Verizon told me that I have to dispute their own mistake with my credit report company. I just can't escape the fucking bullshit from Verizon read more

Great service at this store! I was moving my services to Verizon from another carrier. Verizon representative Nadia made it very easy to do and helped me every step of the way. I went back to ask a question about my phone set up and the Manager, Jesse was helping me while greeting customers and helping other staff. He was very attentive and worked with me throughout the process. Isaiah took over at one point and did an excellent job of wrapping up the details. Point is, while there I got to witness first-hand the way the staff interacted with one another and with customers. At the end of the day, every provider has phones and a network, not many have customer care and service like this store. Highly recommend! read more

Alex was very condescending. My partner has an older plan so we had several questions about transferring to a new plan. He consistently made us feel dumb for questioning how a new phone could be cheaper than purchasing an older model. Was very uncomfortable and did not appreciate his attitude read more

Nobody in a hurry to help us.. employees talking to one another.. finally 37 minute wait employee has to ask a manager .. instead of helping manager walks away and helps a girl who we were ahead of by 20 minutes.. is this because my husband is black? read more

We purchased 3 phones. Matt was very patient with us and helped us set up our phones.

This has nothing really to do with the employees here unfortunately but I can tell they are just as demoralized as the customers. The server never works ever. I pray for any veteran trying to get re-verified through the 3rd party affiliate because this store can't scan the ID cards which wouldn't be a problem if the re-verification process isn't rendered impossible but it is if the "Verizon server isn't working" ever or is always "glitching" etc... This is clearly wrong in every single sense of the word. read more

Verizon - This Verizon store. - Mobile Phones Near Me - San Diego, California

Aaron is amazing! My obnoxious family of 4 was so pleased with his patience. He's so helpful and knowledgeable!

On January 10th I went to the Verizon store at 3860 Valley Center Dr, in San Diego. The person who waited on me was Lorissa C. At that time my monthly bill was $67 She told me I could get a new iPhone 16 Pro Max for free if I upgraded my plan; however, she said since I had been with Verizon for 25 years, that I was eligible for their loyalty plan. She called Verizon in front of me, and they approved me for the loyalty discount. I was told my monthly bill would be lower than $67 per month due to my discount, and the phone would be free. When I got my bill it was $200, and my new monthly bill was $108. It turns out they put a $19 per month. Huh? I never asked for phone insurance, and it was never discussed. I've owned cell phones for over 25 years, and I've never damaged one. Why would I approve this insurance - I wouldn't. They also included a $70 one-time fee to change plans. Nobody told me about that either. I called 611 to talk to Verizon. My case was escalated to a supervisor named, Julian. They do not give you their employee number. Julian said there is no such thing as a loyalty discount, and asked me who told me that. I said your store representative, Lorissa C. Julian told me that is not a Verizon store, that is an independent store owned by Victra. I asked her if I could just buy the phone and be put back on my old plan. She said yes, but the charge for the iPhone 16 Pro Max was $1210. I told her Apple's price is $979. She told me she could discount it $200, and I said yes; however, I told her to hold off for two hours because I wanted to see what Lorissa C. said at the local Verizon store because Lorissa C. seemed sincere that I would get a loyalty discount. Julian, the Verizon supervisor promised to call me back in two hours. Unfortunately, Lorissa C. was not working that day. They gave me their manager's email (anthony.sherman@victra.com). I sent him an email and asked him to call me. He never called me - bad manager. Julian, the Verizon supervisor never called me back - she flat out lied to me. The next day I called Verizon again using 611. I talked to David, and went through this whole thing again. He told me that Julian refused to get on the phone, but the notes were in my account, and he would get Julian to approve the $200 discount. Unfortunately, David told me my old $67 plan no longer existed, and I would have to get a $71 plan. They did cancel the monthly $19 insurance. Then David told me the $200 discount would be applied to future bills. Huh? Where did that come from? Then I got an email message that my $200 discount was "pending." Pending? Who said anything about pending? I thought it was a done deal. On February 9th, I went back to the Victra Verizon store and talked to Lorissa C. She showed me paperwork that indicates a loyalty program does indeed exist, and she has used it many times. I asked her why they slapped a $19 monthly insurance plan on my bill without telling me. She told me they always do that to protect the 30 day return window; however, if you don't catch it then it stays on your bill. Sound shady to you? Yeah, me too. I asked her why she never told me about the $70 one-time change fee. She said, she thought she did - she didn't. So, I went in with a $67 monthly bill. I came out paying $71 per month, an extra $30 for an iPhone I could have bought at Apple for less, and a big dose of wasted time, and flat out lies and deception from Verizon. In short, there is no such thing as a free phone. You may wish to shop other wireless providers. read more

I was pretty hesitant to go to this store after reading all the reviews but Isaiah made the experience so pleasant. Walked in, greeted immediately, he was very attentive, answered all my questions and got me everything I needed in a timely manner. Apologies to all the ones that didn't have Isaiah, probably would have left a better review lol read more

Although there wasn't much he could do. Manager Anthony went out of his way to do as much as he possibly could. After walking in in a very upset mood he managed to help put me at ease and work through my technical issue as best he could. Thank you Anthony read more

I also had an awful experience with this Verizon store location. Stay away. What should have been a simple Iphone purchase and transfer became a two day cluster mess requiring two trips to this Verizon location and ultimately to the Apple store. The Verizon rep was uninterested, uniformed and incapable. The Apple store completed the process in 15 minutes. Days later I find unauthorized charges by Apple to my credit card. The Verizon rep told me on the first day he needed my credit card for Apple for some reason but that there would be no charges. Apple then charged my card for app renewals on accounts I had cancelled years ago. More hours of my time were required to cancel the charges. The hours and frustration choosing that location caused me is a warning to all to stay away from this location. read more

Seriously DO NOT use this store!!! Just went back for the fourth time to get an exchange for some defective equipment. I was promised by Jose that I would be able to just go in and pick it up, no waiting. When I got here there were three employees and no customers. It still took several minutes for them to decide on which one would help me. Then the guy helping me disappears to the back for ten minutes then comes back with a gray box and starts asking questions and asking for access to my account. Then he decides he didn't have the right box and disappeared again for ten minutes and comes back with a larger black box saying "you can't imagine what they put us through". After more questions he decided again that he has the wrong equipment and disappears in the back for at least 10 more minutes and comes back out with the same gray box he had originally. I sure hope this one works. As I was leaving the store some other customers came in and the other guy tells them unless they have an appointment or an in store exchange they will have to come back because they are short staffed!!! Hey Verizon do you hear me??? What are you doing about this store? Their reviews have been awful for over a year now. Is it time for me to find a new carrier? read more

I was assisted in the store by a man named Mike, he rushed me throwing my accessory purchasing experience and was solely focused on getting my money and my items paid for! I went in with two concerns and to purchase accessories, anything u asked he said he did not know, but was more than happy to take my money and promptly walk away! Not even assist with putting my accessories on my phone, I sat there and struggled while he moved on to his next customer. "Idk, all I can do is sell you a phone" seems to be the standard response at this location as while I was walking out, I heard another representative telling a customer he just sat with the same exact thing! This is my first time to San Diego and second time to this store, and both times the customer service was awful!! They are solely focused on taking your money and not servicing you! Very sad and I plan to escalate this experience to executives! AVOID THIS LOCATION IF YOU CAN!! There is another very close!!! I've been a customer for over 20yrs and will be leaving as a result of my treatment at this location!! 3505 Sports Arena Blvd Ste A San Diego, CA 92110 United States read more

Unfortunately, if you need help, avoid this store. I had just gotten a brand new iPhone 14 and it has been acting up already over the past few weeks. Battery draining fast, camera foggy, dropping calls, sound cutting out, the list goes on. I went in within my 30 day window and asked for a replacement which is all within their return policy. They started giving me grief saying I had to talk to technical support to prove my problem is true and all this other stuff. It does not say ANYWHERE that that has to be done in the policy. Finally, the "manager", Roger, agreed to switching it out and had a major attitude about it. He even said "why would you wait 28 days to do this". Really?! Maybe because 1) I have a life 2) the problems started to get worse over time. So rude. Then he proceeded to say they had none in stock of my iPhone at ANY San Diego locations (which he was actually lying about, how scummy) and refused to waive the restocking fee for a different color. Ridiculous. He also gave me a ton of attitude through the entire process when I was simply just trying to get a phone I paid for. I cannot believe it. I have been a Verizon customer for over 15 years and Roger has made my entire 8 person family consider switching due to his attitude problem. I hope Verizon knows what is best and gets rid of him. Such a shame to tarnish Verizon's excellent customer service reputation because of him. read more

Isiah was super knowledgeable and looked any many options and gave us the pros and cons on many things. Needless to say, we had a wonderful experience and Isiah's attention to detail and his patience in helping us get everything set up was really great! Thank you! read more

After arriving at the Sports Area Verizon,the person I initially met was rude. However I was fortunate enough to have a young associate help me . His name was Jon and he was truly helpful. He apologized for the initial attitude by the first associate to greet me. Jon was very attentive, and explain things quite well. Because he was so helpful. I was very happy to purchase additional products. I asked him if he was the manager because of his incredible positive attitude. Jon told me he wasn't the manager, but enjoyed his job. What a different a positive attitude can make. I was ready to cancel Verizon after 22 years but decided to stay because of Jon. read more

They have a 0% focus on customer service here. Every employee I encountered seemed bothered by every customer in the store. They didn't listen when I told them what I wanted. They had me wait and then told me they didn't have what I wanted. They treated everyone who walked in like they were a giant imposition in their day. Do better Verizon. This experience was really bad and has me looking for a different carrier. read more

This store is staffed with anti-sales, unknowledgeable employees. I am not typically one to call out specific individuals, but this case scenario needed the details. Why? Because details matter. Sandra this is for you. Main statement: When someone comes in your store looking for a cable in 2021 they're fully aware they can just buy online. When someone comes into your store and let me emphasize "your" meaning you are representing Verizon as a company so therefore; you should treat it like any entrepreneur, guide the client or customer to the correct products with knowledge and information. Make a sale. Seems simple enough.... Sandra, let me paint the picture, in case you forgot, you provided terrible customer service. I purchased a mophi a few months prior at this store, the cable broke, I came into the store for a replacement cable, you looked at the piece of equipment, rolled your eyes and stated you may have that cable in the back, turned and walked away without acknowledging you were indeed going to the back to look. Came out with said cable. Handed me product, I asked if you had any shorter cables as this was a 6 ft long product, needed mini usb, you then rolled your eyes and walked away while product was still in my hand and then proceeded on stating, while continuing to walk away, "that's the only one we have, online is a good place to shop." I was stunned. But after a few minutes thinking you'd walk back and maybe cash me out if I wanted the product.... you never came back. No I came to you, handed you the product and asked what was your name....... SANDRA WELL I HOPE YOU GET THE POINT! You're an exemplary non-conversative eye rolling champion! Maybe take your skillsets outside of customer service and sales. Verizon "can you hear me now?" read more

I've been a Verizon customer for 20+ years I purchased a iPhone 14 for well over $1000 along with the phone case. I tried to return the phone case two days later and the person greeting wanted me to wait an hour plus for a representative to do a simple return. I tried it again, three weeks later, and was given the same story. I then went back today attempted to return it. The manager who greeted me didn't tell me I had to wait an hour, but processed the information and then went on to tell me it was outside of 30 days and I could not return it. Terrible customer service terrible policy a perfect example of big companies, not applying basic common sense in their business practices. read more