I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

the alterations were fine but they charged $45 to shorten an unlined cotton dress. Will not be backread more

Excellent service, above and beyond! Very fair pricing and great value! Excellent employees to help…read moreprovide great service!

Clean, respectful, courteous, My dress came out beautifully…read more At first I thought the price a little high, but I remembered I haven't actually had any clothing dry cleaned in decades, and most laundries no longer offer dry cleaning. It was worth the drive, also.

Very fast and friendly service ! I had alterations and I left happy and it's so close to home.read more

They have enough help to come out to get clothes and also for pickup, but I took a dress in to get…read morecleaned on 6/5 at 5:00, was told it would be done the next day but I couldn't pick up until 6/16. This is a dress I'm to wear at my grandsons wedding on 6/20. Tonight 6/17 I decided to try on the dress with the shoes I have picked out to wear, and I see there is a spot, lighter color than the dress right about where my navel is and kind of a darker ring around that where I guess they used something to try to get the first spot out that they had caused. Also the material looks kinda stretched in that area, I guess from scrubbing it. I need this dress Saturday. Was only worn one other time and is very expensive. They are closed as I'm writing this but will talk to them tomorrow. I'm just sick about this.

Beautiful store w drivethru!! Smells so gd and a ton of coupons available! Dropped off a king size…read moreugg comforter

I've been coming here for years. The nicest people and best service anywhere!!! I highly…read morerecommend!!!

Great place to go for your dry cleaning needs. They take good care of your clothes and they pick up…read moreand deliver. Tried a few services in the area and this is by far the best.

Roberto is the best! He cleaned and preserved my daughter's wedding gown for a fraction of what…read moreothers charge. We have shirts dry cleaned every week and are absolutely satisfied.

Great service with sincere appreciation . The owner is a caring person . Highly recommended this…read morebusiness

Terrible terrible customer service. My husband dropped off his suit to be dry cleaned for a…read morewedding. He specifically chose Pleats because their website says they are open on Saturdays from 10am - 2pm, and he knew he would need to pick up the suit the same day as the wedding (on a Saturday) because we had been out of town. Their website AND Google listing said they were open on Saturdays. Lo and behold, he gets there Saturday morning at 10am sharp, and they are closed. Multiple other people arrived to drop off clothes because they were also under the impression that they were open. My husband ended up having to go to three suit stores to try to find a similar suit (he was a groomsman) and spent $350 on a new suit. The suit did not match perfectly and he looks out of place in the wedding photos. He also missed the groomsmen lunch. It was an extremely stressful morning to say the least. I also looked at the reviews, and the owner was aware that the site is incorrect and didn't bother to change it! It has been a month since this occurred, and the hours are still not updated. We contacted the store, and they said that the hours are correct on desktop, but not on mobile devices. I would say that the majority of people looking into the hours for a store are probably doing so on their phone. We requested a reimbursement for the suit and they declined. Horrible, horrible service, especially considering they knew their hours were misrepresented before this even happened to us and they had an opportunity to correct them. Will never, ever go here again.

Not impressed. Saw great reviews so took a trenchcoat in. Asked specifically when dropped off,…read morecollar needs work on stains, would like scotchguarded too. Picked up, collar still dirty. Showed, was told "I'm sure we did the best we could". Agreed to try again. Collar was great. Coat, totally wrinkled, no scotchguard.

This place is the best cleaners around! They do great stain removal- quick turn around time, never…read morehad any issues! They offer great coupons with the app! They repair and alter clothes and all my stuff comes pressed and perfect! I think they do the best work for the best value!

Overpriced scam. Stay away from this cleaners! We always knew this place was too expensive - but,…read morewe found a nice coupon ($15 off a comforter) and decided to give them another try. Bad mistake. Tide refused to honor the coupon so we paid $50 to clean a comforter. Ridiculous, I know. In response, they told us the receipt was expired (it wasn't - it was from a Schnuck's receipt that was not a week old). Then, the manager told me it was a "fake" coupon. Again, it came off the back of my grocery receipt - who fakes coupons anyway? Won't apologize, won't make it right. But, they got my $50. Alas. Stay away. Head down the street to American Cleaners. Nice people, better pricing, and they honor all coupons!