Outstanding Service by a local shop" - A well known national chain RV Dealer referred us to Big Tex…read morebecause the quality of their work to replace a vent cover. The friendly staff quickly made the unscheduled repair and was charged a reasonable price that was more than fair. Highly recommended!

The only show in town! They have a large inventory of…read moreservice and repair parts, kept me going during our stay in SD.

Don't even waste your time going elsewhere. Quality campers and great staff (very smalltown like).read more

Great guys, great work! Replaced a black tank valve and fixed the support leg on my awning. Fast…read moreand efficient!

Went to get generator repaired, next day the generator stopped working. When to another repair…read moreshop, turns out they charged me to replace a fuel pump that was never replaced.

Assured by Arena West Trailers in Rapid City that the 2004 Sundowner 3-horse with LQ I purchased…read morehad been thoroughly vetted and was in good working order I headed south to Estancia, New Mexico on my own with 2 horses and 2 senior dogs to care for. Only then did I find that the generator blew a solenoid, the AC fizzled out leaving my senior dogs to deal with the heat, there was no hot water, grey water backed up into the shower because the holding tanks had not been emptied (translate I transported former owner's sewage from Hot Springs to Estancia!) and both fridge and water heater vents were choked with dirt. Total cost of repairs so far $211, not including the generator. buyer beware

Let me tell you my tale of despair! Recently on a trip to the national parks we had some major…read moretrauma in travels. Outside of Chamberlain SD, somehow, my trailer breakaway engaged and fried all my brakes on my 40' Fifthwheel. To make a long story shorter, after getting back on the road again, I started calling ahead to get my brakes fixed before I headed too far into the mountains! I connected with Rapid City Camping World and they said "We can work you in" Music to my ears, traveling with a group of friends and on a time schedule. Being there all day for two axels worth of brakes, bearings, 1 new hub, etc. at the end of the day we were traveling again, not without trauma. The breaking system on the trailer still had difficulties from a nicked wire and intermittently I had or didn't have brakes. They said what they did was correct but we still had a problem! To shorten the story and what Rich, the service manager did to make it right is the moral of this story and why I am praising their resolve! One thing to note is that Marcus Lemonis, CEO of Camping World, Gander outdoors, Overtons, and many other concerns CARES ABOUT A POSITIVE PUBLIC IMAGE AND THE HEALTH OF HIS BUSINESSES! To this point he publicly suggests that if you have a problem with any of his holdings, "throw the flag on the field" and he will get it resolved! That is what i did and we have come to an amicable settlement and I applaud Marcus and what he is building and taking the PERSONAL responsibility to build great companies!!! Through the process, Rich the service manager of the Camping world store became the owner of the problem and personally called me and gave me a reasonable agreed upon settlement and I could not be more happy! If more businesses took this kind of corporate responsibility for their workmanship the world would be a better place! Thanks Rich for resolving my issue. Thanks to the other teams involved like the Good Sam roadside service issues i experienced and hopefully we are all better for what we have learned. They tried to make my experience more comforting and I now have a better understanding of the services I thought I had! Key takeaway, if you have a problem with a Marcus Lemonis owned business, "throw the flag on the field" understand the process and work to a reasonable workable relationship and resolve. Sincerely, Mark

Under different circumstances, I would definitely have chosen a different dealership…read more 1. During the selection, of campers I had to pry answers out of the sales rep. Most of the time his response was I don't know. I'll have to get back with you. Clue #1. 2. While considering the purchase, the sales rep never called to see if I had any lingering question or concerns. 3. After weighing my options and was in the finance office, the F&I representative didn't listen to options I wanted. He just kept pushing his Good Sam crap. He also failed to notate the monthly timeframe I needed to make the payments. 4. The "orientation" for the camper focused more on the amenities of the camper more than the necessities. That worked out well setting it up for the first time. SMH 5. Post sale contact has been none. As for Keystone 1. Their quality control is absent at the factory. Door frames are not plumb. So now I'll have to go and get them right myself. The paint around the toy hauler ramp wasn't primed prior to painting. Now the paint is flaking off and rust is visible on the bare metal. 2. 30 days into ownership, and I have a laundry list of warranty items. The confidence I have in Camping World makes me just want to hire somebody that is independent just to avoid darkening their doors ever again. Under different circumstances where I wasn't under the time constraints I was under at the time, I would've walked away. But the fog of stress drowns out the warnings of our common sense. To sum up, if you're looking to buy an RV, avoid Camping World like the plague. Lazy and unprofessional would provide an accurate opinion of a majority of the people I dealt with. And after posting this, I read some of the other reviews. My feeling is confirmed by the blanket CS team response which is probably AI generated.