Westland Real Estate needs to do a better job of hiring and holding its employees accountable. The level of professionalism from some of the staff is unacceptable, especially from managers who are supposed to lead by example. Margarita consistently treats staff with disrespect, has a terrible attitude, and doesn't seem to know how to properly handle even basic tenant concerns. What's even more concerning is that numerous people have complained about her, yet she continues to represent the company. It sends the message that Westland doesn't value its employees concerns or care about the quality of its management team. A property management company is only as good as the people it employs, and unfortunately, employees like Margarita give Westland a poor reputation. I hope the company starts listening to the many complaints and takes meaningful action. read more

The maintenance has not been kept up with over a month. Garbage never is scheduled for pick up. They should post this picture on their website instead! read more

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THIS IS THE WORST PLACE EVER This place is the worst, instead of them willing to work with me. I got a 3 day notice, which I have never gotten in my life. I was ill back in November with the flu in the hospital for 3 days, and off work for a week, so I have been a little short on the rent, I paid monthly for the last couple of months just been late, this group WESTLAND HAS MULTIPLE PROPERTIES, making millions of dollars a year. THIS PLACE IS DIRTY, DOG PAD STINKS, washer and dryers are always broken or being used, how do you have 40+ units and only 4 washers and 6 dryers. The -------- are always hogging them! We tried to move but we or I made to much money. THIS IS THE WORST COMPANY EVER read more

Well to start off they recently sold my apartments and took off with my rent payment and have not forwarded it to the new owners. Told them that they never got it. I have sent several emails and have not heard back from them what so ever! My next step is a lawsuit and contacting the news here in Las Vegas. If they don't forward the payment to the new owners or refund the whole amount. I will be posting on every social media platform there is. Until this is resolved. read more

I was so skeptical about this realty group but had already booked my appointment BEFORE reading the review...I know. I'm so glad I took a chance...here we go....I recently moved into Westland @ Daisy Apartments in Long Beach, and I couldn't be happier with my experience! Wendy Gutierrez was absolutely fantastic--she got me through the move-in process quickly and smoothly. She even provided a starter kit for my move, which was such a thoughtful touch. I can tell whatever is happening with this building are upgrades/changes due to whatever was going on previously. Wendy was incredibly transparent throughout the process and continues to check in to make sure everything is going well. When I thought I had a maintenance issue (which turned out to be my error), Wendy arranged for someone to come out the same day. Even though it ended up being a simple fix (just flipping a light switch), the maintenance team was super friendly and professional about it. I love my space. My apartment is clean, cozy, and adorable--everything I could ask for. Wendy made this entire transition seamless, and I can't thank her enough for her help. If you're considering moving here, I highly recommend it! I need to unpack but provided some picks of spaces that I finished, Stay tuned for updates!! Thank you Wendy!! read more

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Do not apply here unless you're 100% sure you're going to get the apartment. Apart from the $55 application fee, they will keep your $200 holding fee. And purposefully waited 48 hours to give me a denial notification to sidestep the refund policy. The bottom line, they will keep your holding fee if you're not approved. read more

Most disgusting place to live Westland @ Atlantic. I moved here thinking it was a good fit, but it wasn't. Immediately saw roaches. My apartment was sprayed, yet still roaches! Water leaking from ceiling. Lived here for only 2 months in 2023 and had to break the lease to leave. Overall worst 2 months of living. read more

Westland Real Estate Group - Apartments Near Me - Long Beach, California

DO NOT LIVE HERE ESPECIALLY T GREENLEAF INFESTED WITH ROACHES AND WILL NOT COMPLY TO HELP FIX THE ISSUE! They were in my fridge, cabinets, bathroom, tables, anywhere you can imagine and refused to compensate for the damage and losses of my unit and personal items! Been fighting with them for months with little to no contact regarding the infestation. Found a nest in my cabinet and babies everywhere! I only lived here for 1 year! read more

Westland Real Estate Group, The Apartments in Las Vegas are The Worst.. Parkwood Apartment are Horrible, Roach infested, Air Conditioning doesn't work. The Management is Incompetent lack Diversity.. Please Family don't move into Westland Property you will Regret it I promise you.. From 1 to 10 I give Westland Property a 0 They are the Worst read more

Please know that don't care about you or your health. They just want your money, I've been cleaning since day one and all I asked is for some kind of reimbursement for doing something that should have been done before move in, they have been replying everyday up until I paid for the apartment, now that they're getting their money and I'm stuck in the contract all a sudden their email doesn't work, offices are closed to tenants and I haven't gotten a single call or email about reduced rent or some compensation for having to spend time of work cleaning the filth. Liberty Village Apartments December 2022 4870 Nellisoasis ln Las Vegas, NV 89115 read more

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First of all- the only thing good about Westland @ Esther- is Lisa. Super responsive and caring. She's shown more interest in bettering the place than anyone in the company. But over all? It's a horrible place to live. Rent is constantly getting increased but no new amenities or services provided. For this Small 1 bedroom apartment with only ONE window, and one parking space - rent is higher than the average rent. The inadequate security is a joke. They do nothing. The laundry charges are HIGH!!! And don't even wash well and you have to double dry. Homeless people living in their cars on our property. Charging some for $100 for a gate clicker, and other people just sneaking in. The flooring- it looks like it was put in by clowns- very lose and janky. No one regulates the people's lack of respect. They leave their dog poop everywhere. Their kids make messes outside, and say slurs. There's so much more I could write a book. read more

The company will lie and say you will get your deposit back and lied to you! Samara Lopez Gonzalez Told my wife and I will get our deposit back! Now we fighting for our deposit back and now their phone not working and emails as well ! Be careful and don't let Samara Lopez Gonzalez Lie and steal from you like we did read more

I place maintenance request that never get properly taken care of. They come out and tell me nothing is wrong or broken and will or replace the dishwasher that won't dry the dishes. I was told there are no roaches in the Apt, but clearly it is and I decided to get them under control myself! My hot water in the shower lasts for less than 5 minutes and they said nothing is wrong. The tenants do NOT clean up after their pets. The garage door is always broken and so is the elevator on our side. Trash is not picked up frequently enough and is sometimes all over the place. If a tenant drops trash they will not pick it up. Spilled laundry soap liquid was in the hallway for a week. I should have taken pictures, but I did put the caution sign over it so no one would slip on it. read more

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Worst company I have ever dealt with. I let them know I was only staying 10 extra days for the month of November, They told me how much rent I would have to pay, which I did and on time. Later I see that I have a late payment and fees because I did not pay the full months rent on time???!!!! I've contacted the manager Alma Ramirez and she said the accurate amount did not Prorate but it would fix itself once our account has been closed. Till this day they have not fixed it and are avoiding my emails and phone calls. Alma reassured me this would be taken off my account which was all a lie. Their apartments are the worst, super dirty, broken down, and with horrible incompetent leasing/manager personnel who all they do all day is smoke weed all day and sound like idiots when you try and talk to them about issues. *Vellagio Apartments in Las Vegas* read more

They never answer the phone it always rolls to maintenance. I need help pick up the phone

If you decide to start your own business, do not choose the properties under this management company, this is a horrible company with no respect, rub the tenant all over the place, no body answer the dam phone, and nobody reply email when you need to talk to them, but if they need you something, they come to you with no notice at all, the manager GABY PEREZ managed the Plaza located in Santa Ana, hard to get hold her, when you finally hold of her, she start give you really bad attitude and never let you talk, have no patience either. As a small business owner, the store location is important, but the management company also, their unprofessional service really effect your business. Overall, this is worst management company I've never had before!! read more

Today I saw a 1-bedroom apartment ( $799) listed with a short-term lease. After I call them to get a tour , they change everything. The price changed from 799 to 900, the application fee changed from 50 to 250, and the admin fee changed from 45 to 249. What you see from apartment.com is not true or not working exactly. I can say the price is on a hidden auction basis. If you look poor or strange, they will increase the price exponentially, or they will say it is just rented out. When I arrived on time on the schedule of touring, they said that we have something to do and come back tomorrow. I feel that they judge me based on my dressing and face but not on a factual basis. They are biased, and customer service is based on who you are. I'm really sad. read more

Ive only been here since march 4 these unprofessional folks leased me in an apartment 2 bd 2 bath and one of the baths water never got hot from when i moved in i let them know the day after i moved in and its july 17 and still these people keeos prolonging fixing it because they have to go in the wall im on hold with maintenance been on hold for about 45 minutes they answer and ask for you to hold and keeps you on hold these bastards gets on my nerve not to mention theres no cameras so the car theft in these apartments are HIGH AS HELL and they only have security for two days out the week from 9 to 4 am IF I COULD GIVE A NEGATIVE STAR I WOULD read more

Westland Real Estate Group - Dishwasher that they obviously dont plan on fixing either - Apartments Near Me - Long Beach, California

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I live at 3955 university center dr university garden Apts it not fair we pay for a pool & we get kicked out of the pool when the office closes for the day. Its an out door pool. in the lease it doesn't have hrs that state pool hrs r from when office open to office closes at 6 pm, also on weekends its totally locked up because they r not here to open it up. So in the lease doesn't state that the pool would be locked up when the office closed & all weekend & u get kick out of the pool. We pay for things & can't enjoy it here so don't recommend living. The maintenance & office people r rude They don't tell u about the pool hrs when they rent to u they lie about a lot of other things too like all the bugs in this place no hot water it's disgusting to live here. Also the price u pay u should get a lot more things & u don't u cant complain to the office they tell u they don't care u can't reach head office bc it's in longbeach ca. So don't move here unless u r desperate to do so also don't mind not having a pool on hot days. It's chain locked after 6pm the pool. U can't get office in trouble unless u go to main office in longbeach ca bc u call to them it just goes straight to the mgr office here so u can't reach them that how she gets away with what she is doing wrong. They should get a pitition together & bunch people go to ca & take it there. Luck I give it a 1 star. read more

The worst real estate group I've dealt with. I lived in one of their apartments in Los Angeles and the building was literally falling apart. I had several maintaine issues which took a very long time to solve or were never solved. Their emergency maintenance is a joke; the operators either don't answer the phone or can't promise a worker will fix your emergency maintenance issue. I was once left with a broken toilet for 10 hours. Another time I was left with water pouring from my ceiling from an exposed pipe for almost two weeks. Proper was dirty and had roaches and a flea infestation as well as several stray cats on the premise. When complaining about this to Wesand, they said this was the city of the Los Angeles' fault! Stay away. These people only want your money. read more

I have lived in their Las Vegas, Villas at Desert Point property since March of 2017. Since day 1 there has been nothing but sink and dishwasher trouble. I will get into the full list of other things later but this is my beef that has never been fully fixed and is reoccurring, since this is an error with the property group, I'll post this here. I call once a month if not more for my sink backing up randomly, when I am not even using it. This is the last straw, in the comments I have posted the pictures of my sink filling and overfilling onto the floor. This is the most rancid water to boot. I just called the emergency maintenance line, lets see how long this takes. I should be sleeping since I work third shift, not dumping water out of my sink into my toilet. read more

Westland Real Estate Group - Apartments Near Me - Long Beach, California

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Las Vegas Property. WORST place I have ever lived! Mailboxes are constantly open, and broken. Moved in with no screens on ANY window or door. Hot water is nearly impossible to get even after they have fixed it. You can NEVER get ahold of the office staff if there is any. Pool is locked at all times and kids and adults have to climb over fence to swim, even had Southern Nevada Health Department shut it down but nothing from the property to help remedy the situation. I could keep going on with the amount of issues I have had here including with neighbors that the property management again NEVER will respond to emails or calls. DO NOT rent from this place if you have kids, animals, or like a functioning apartment. read more

First, the building only advertises their employment solicitations in Spanish, that violates labor laws. No wonder the maintenance people can barely understand the work orders. Second, they allow pets, with no cleaning staff so the entire building reeks of dog poop. The lobby is ALWAYS filthy! The tenants are not held accountable for being pigs. I will give them credit for staying on top of the roach problem. read more

Westland Real Estate Group - Lobby on any given day. - Apartments Near Me - Long Beach, California

I've been renting a house from Westland Real Estate Group for over 9 years. I want to compliment property manager Katherine Schoerner for her follow up with any needs that I had with the house and also the maintenance tech Eddie for his excellent work and cleanliness. I highly recommend Westland Real Estate Group. read more

I've been here for over 2 years now and I'm just waiting for my lease to be here over. We have gone without water for days at a time and have had no hot water all the time. The a/c went out and it took them 2 1/2 weeks to finally replace it, in the summer time. I have pictures(thank god) when I moved in of all the things that were bad in this place including the 8x8 inch hole under my kitchen sink which is where they have to come in and turn the valve off or on when there is a problem with the water in the building. I've been to several other apartment complexes recently to find a good place to go to and it seems that Tropicana Royale apartments or Westland real estate management group is the only ones still using Covid19 as a excuse to keep the office closed. Find a different place, it's a headache here. read more

Westland Real Estate Group - Apartments Near Me - Long Beach, California

Trashiest place by the biggest slumlords in California. If you're not into doing your own repairs in a rental and having them do 3 day eviction notices to get their way. Then go to any other slumlord. Even the owners hate it here and want to leave. Everything is rundown and poorly maintained, if at all. The only thing Westland has going for them is they're cheap and their rent is cheap. Otherwise you'll be living in a slum that smells like raw sewage and they will not repair it after 8 years. Their maintenance is incompetent, to put it nicely. Their entire staff from bottom to top is corrupt and will not help with any situation. I've talked to other residents at other properties owned by Westland and they all agree, stay away! read more

buyer beware! do not buy from these people.rick bloom, zan greenwood are scammers and liars.they don't disclose!! sold me a home in a park they refuse to maintain on a 12 year old gas leak!! read more

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Their Town Home Villas property in Las Vegas is a mess. Where to begin. Trash everywhere, stuff pilled on balconies, broken windows that have gone unrepaired for over a year, tenants using walkways as bathrooms for their pets. The laundry facility is a joke, it is unsecured hitch no door knob or lock and has usually only one washer or dryer working. Homeless regularly camp inside the laundry and use it like a bathroom. The lights have not worked for a month or so and the tiles are coming up. Building security is nonexistent. Tenants complaint about nuisance noise regularly. Apartment break ins are a common occurrence, especially vacant apartments. I know we are in the midst of a pandemic but it all seems a little extreme given the extensive tenant application process. Yet there are people currently living here who I am surprised were vetted at all. One recent tenant was only living here about two months was a complete nuisance and trashed his apartment to where it is unlivable before disappearing. I really don't want to rag on this place. The potential is great. It has a decent location. There are signs of slow improvements. But for what they charge in rent and the big deal they make during the application process I would expect a great deal more. This is just one of their properties I shudder to think what the rest are like. Management should be doing daily walk throughs of the property to make sure Maintance is doing its job, that things are getting done and contacting tenants who are violating their leases by pilling trash outside their doors and on patios. There currently is a stack of old mattresses and an engine block that have been abandoned for months. There is a first floor apartment with a broken window that is wide open, patio light just hanging and fence completely destroyed that have been unattended to for a month. If management was actively monitoring the property this would have been taken care of. read more

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This has been beyond hell I have emailed and reached out to property manager Sylvia Martinez and to her manager Tatiana no response. I moved into a unit filled with roaches and have request to be switch to another property, unit, or let out my lease. My children and myself or emotional damage. My 4 year is so scared to go to the bathroom she cries and yell for me In the middle of the night. I have cried for months and have fallen into depression do these people care no they just take your money and say your lost. I am a single mother with children how can you do this to me and my kids. This is the saddest time of my life this was suppose to be a wonderful new beginning for my children but it has turned into a nightmare. My only hope is to continue to pray to God for he see what they do. Before you give me your famous response I have already called (310) 639-7130 and emailed marketing@westlandreg.com several times read more

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Tried renting but with no help or responsive person to talk to. After days of calls and emails I had enough and they said no money back when I finally got a person to speak with. They didn't even run credit and still kept money. read more

Beyond happy working with Westland. The staff is excellent! Caring, Kind and helpful! We appreciate all of you in making our communities better! read more

THE WORST MANAGEMENT CO I HAVE EVER DEALT WITH. I am a new tenant and they seemed great at first because I was only dealing with the property manager. But now I am trying to get WiFi in the apt (like any other regular American) and my provider is requesting a letter giving them permission to install all the connections. I have been trying to reach someone at Westland all week and have received no response. I made 3-4 phone calls, left two voicemails and sent two emails. I started off very patient but have been pushed to my limit since they refuse to respond to my request. I keep getting the run around from the phone operator and a woman named Genova de la Paz. My request is not very difficult or out of the ordinary. They expect to be paid in a timely manner so tenants should be able to expect to get a response in a timely manner. BEWARE! They will put up a good front in the beginning but once they've trapped you in they will not give you a time of day. Pathetic excuse of a management company. TERRIBLE START TO A TENANT AND MANAGEMENT CO RELATIONSHIP. UPDATE: After contacting every single person I could get a hold of (and I mean EVERYONE), they finally responded to my request. I don't like that I had to get nasty to get what I needed but I'm glad someone finally started taking me seriously. I'm raising my rating from 1 star to 2, and will raise again if they continue to redeem themselves. read more

Literally was held hostage by the manager of the Bear Valley Mobile home park in Apple Valley Ca. While they blocked my driveway, they had their goons trespass to do lazy work next door while using my property I rent from Westland. After many problems from this manager. I am a disabled vet with UC and have to leave to the hospital often. read more

So I was evicted because I have HIV that's what they told the judge I say I think and wonder how much money they paid hom off

Things in my apartment haven't worked since I moved in and maintenance takes forever to come fix things. I had a maintenance worker literally tell me it was going to be too much work to fix my tub & to just use a stopper on top of him leaving my tub a mess & half a** fixing my door. I also never received a copy of my new lease. I never received a key to my garage and random screws keep coming out of my doors. I hate it here and really regret renewing my lease instead of going month-to-month. We didn't have any of these issues the first year we lived here aside from the tub stop not working. Idk what's going on now. read more

Hampton Court Apartments has been renamed to "University Gardens Apartments". I currently reside at 3955 Swenson St. This complaint is regarding an ac unit/heater not being replaced, as it has a smell of a rust metallic when the ac unit is turned on. This was the same scent that was smelt when the previous heater installation was completed, and the next day the previously install ac unit/heater began smoking and caught fire! I don't want this to happen again. This problem have persisted since 10/15/2019. Please be advised, NRS 118A.355 requires you/landlord/manager to fix this problem within 14 days. It has been longer than 14 days. I have been as patient as I can possibly be. Enough is enough! I am writing to express my dissatisfaction and to make a formal complaint against the manager Brenda, maintenance worker Pedro, maintenance supervisor Gilbert, the ENTIRE OFFICE at University Gardens Apartments located at 3955 University Center Dr, Las Vegas, NV 89119. The office has become a hostile environment since Gwen and other office personnel departed! I have lived my unit for 1 year, and just recently renewed my lease assuming my apartment would be repaired in a timely fashion. That was NOT the case. An email was sent to Iveth at their corporate office on Nov 20, 2019, 4:47 PM, I have yet to receive a response! read more

Eastgate Mobile Home Park in Fort Worth, TX. is nothing short of a ghetto. The list of complaints is so long it would take more space than what is provided. Some of the highlights are going for days without water because the owners(Westland) are too cheap to fix and update the system. The space you get when you rent a lot is already very confined, well when Westland bought this place they moved in twice as many trailers as we currently had and literally moved them in between existing homes giving residents NO room what so ever. The homes they brought in were left over Fema Trailer with two windows and they all look alike. Then just this past spring, someone in corporate decided it would be a great idea to cut down all the 100 yo shade trees throughout the MHP. The reason I rented a home from them was that my house was completely shaded all during the summer. Now Its like living in the Mojave dessert. Reason for this was they did not want the liability of a tree limb falling on a house. There is also a discrimination concern here at the park. When I moved in the were at least a dozen of more Caucasian families living here. But the new Manger, Julia Lopez, hates white people so she denies every application submitted by white people and and black people and only accepts applications for Mexicans. Now we have a 99% Latino , non English's speaking, illegal aliens. The trash dumpsters are at the entrance to the park and for the longest time imaginable they only provided 4 8yd containers. This amount of dumpsters was beyond inadequate as they would fill up and the residents simply started leaving their trash on the ground surrounding the overfilled containers. This caused one of the largest Ferrell cat infestation in the city,noted by the North Texas humane society, I swear this place looks like something from the ghettos in India or Somalia . What is really funny is the unprofessional, untrained, uninterested, uncaring, uneducated property manager tries to act like they are operating with cutting edge corporate guidelines when in actuality she uses corporate said this and corporate said that as an excuse as to why nothing ever gets done. In full disclosure, because I complain about everything that goes on here Corporate has decided not to renew my lease and has given me less than the 60 day time to vacate notice that is required by law. If there ever was a classic example of corporate greed regardless of the affect the decisions they make have on the residents this my friends is a Text book example. Pieces of dog crap ,each and every one of its employees. read more

Can you say jokes on you? Cause it is if you decide to rent Hamptons Court aka University Gardens in Las Vegas NV. The office staff is super rude. If you come in with a question or complaint they make up rules on the spot. If you don't accept what they're saying they say they're going to get in touch with a manager. What manager? My ceiling collapsed and they treated me as if I was the cause. Refusal of hotel and/oAll the maintenance is high on something. The white maintenance is constantly beefing with the Mexican maintenance which turns into a real hostile situation for someone that just wants the big gaping hole in the ceiling to be fixed. read more

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Absolutely despise this company and the folks that work for them. Everything to them is all about the money. What happened to customer satisfaction? That doesn't exist with this company. I would never refer anyone to rent with them. The ladies in the office have no professionalism, no sense of urgency, no empathy and no customer service skills; they're all there to collect a paycheck and this is why people have treated them like crap. Long story short- after you close our account and we paid our last months rent with you (also keeping our whole deposit) they said we still had a balance to pay up for cleaning, and "damages" in their price of crap home. My spouse and I had never once out a hole in their crappy home, for what? So they can upcharge us? Well, regardless if we had put holes in their home or not they still want to charge us. It's been 3 frikkin months since we moved out and they still want to charge us for something. Not surprised at all! Very glad we bought a house instead renting through this shitty company. You guys should be ashamed of working for this owner. Everyone in Bixby Knolls know you guys have the worst customer service skills throughout the whole company and I'm appalled you're still in business. And watch out- if you don't try to dispute your issues with them they will threaten you to report you to the credit bureau, even after closing your account. read more

My review is the letter I send them a week ago prior to this date, which they never care to response, I do hope that you guys read it so you don't have to experience the nightmare I been tru to this apartment.. Been through a lot of stress for a week, that even cause me to have a mental breakdown, and until now they are not fixing/helping all of my concern.I just moved to Vegas coming from San Francisco CA, (which is may 21st) driving for more than 9 hours . I arrived in Las Vegas and one of your employee told me that my move in date is not till Wednesday which is May 22nd. I told her that My actual move in date was supposedly a week ago but under some circumstances I wasn't be able do it so I've decided to move May 21st . Prior to moving I've talked to one of your employee named ____ over the phone (may 18) and told her I'm getting a cashier check and I needed to know who I would write the check to, Then told her that I will see her Tuesday( May 21st my actual moving date ) and even emailed her to notify her that I can't move a week early and it has to be may21st on what we agreed on. I was very upset and exhausted after my long drive just to find out I had no place to stay at because my place wasn't ready till the next day . Your employee didn't even had the courtesy to at least email me or call me to tell me the place wasn't ready yet . I have to get a hotel that night and drove my car with the trailer around the city . Do you have any idea how stressful it is to drive in the city with a trailer in the back of my car ? The next day I went back to (villas at desert pointe) around 2 pm and they walk me through my place and it was filthy dirty. It was not the right apartment I requested. SO I was very upset again and told her Im not moving in to that apartment . This whole experience was just a mess . So one of your employee helped me find another apartment from your other properties which is ( townhome villas) because I was so physically and mentally drained I decide to get one of the apartment even the rent was $100 more just to end this whole stressful ordeal . I have to pay gas with this new place , I have to pay transfer fee for Electric from desert pointe to townhome villas and my appointment with satellite and internet got screwed up . Another issue arise when I applied for the new place , they cannot process my application form so once again I have to come back the next day (thursday) and get another hotel room and drag my car with the trailer . SO I came back 9:30 am the next day and my transfer application form did not go through till 11 AM,. We did all the paper work and walk through to my unit , which I have documented and videotaped /picture a lots of problem/issue ( EX: missing base board , most need painting, cabinets are crack or broken, Missing Screen door, window glass have a crack/hole, Fridge have a stinky smell and light is burn out and which I ask for a new Fridge, missing rail by the patio,,, most importantly bathroom is filthy dirty and bottom drawer have a water, and Etc....) I was told they had a professional cleaner that came in to clean the place but why is the place not well kept ? I demand not to get charge for cleaning when I move out. Until now they haven't fix any of the major problems . This whole chaotic ordeal doesn't end there, the next day the gas tech came to turn on my gas but he told me that he can't access the meter because the gate was locked the office didn't have the key to open it and left cause he have to attend his other client. SO I went to office and wait for 15 min then when she get back I ask her what happen, and she said that the guy will not wait... I call the Gas customer service and told me that she will schedule me Tuesday, so now I have to wait 4 days , that's when I start crying and break down.I got screwed because the guy will not wait and the office don't have the key SO my whole day got waisted... SO the lady feel bad that I was crying and talk to her supervisor if they can come back the next day instead, which she make it happen and she talk to the office lady to make sure the key will be in the office the next day, and she told her make the technician come straight to the office and they open from 9 to 6. And here come Saturday the tech came around 9 and he told me that nobody in the office , so I call your customer service to find out why nobody in the office and find somebody that have a key so tech can access the meter. and she told me that she can't help me, Thats when I start crying again...SO I want you to put ur self in my shoes and how would you feel ? I been through Hell with your management. Your company truly needs to work on better customer service . I demand that somebody will reach out to me by tomorrow, this is very unprofessional and the issue needs to be address. read more