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    Ernst & Haas Management

    2.9 (362 reviews)
    Closed Closed
    Updated 1 month ago

    Services - Ernst & Haas Management

    Property management

    Buyer's agent

    Listing agent

    Ernst & Haas Management Photos

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    Emmanuel R.

    This company is extremely unprofessional and heartless. They do not honor their own agreements, and I urge anyone considering renting from them to stay far away. I was never fully verified, and per their own agreement, that should have meant my deposit would be returned. Instead, they are refusing to give it back. I am a father of three, including twin babies, and I explained to them that I desperately need this money to feed and care for my children. Despite that, they showed no compassion at all. The leasing assistant kept repeating that I signed a pre-approval, but she refuses to admit that I was never actually accepted, nor did I ever sign a lease. My move-in was supposed to be on 8/21, but instead of moving into a home for my family, I am left with nothing. Now I am out of money, with no savings to fall back on, and struggling to provide for my children. The way they dismissed my situation without any care or humanity is beyond cruel. Please think twice before trusting this agency with your money or your family's well-being.

    Moldy Bedroom
    Sinch P.

    Dear Ernst & Haas Management Team, I don't typically dwell on negative experiences, but I need to be honest--this tour was a complete disappointment. The lockbox only contained one set of keys, which turned out to be for Unit #5, not the unit I was scheduled to view (#8). None of the keys included front gate access, so I had no way to enter the building. I called the emergency line, but the agent couldn't find anyone to assist. Eventually, I was only able to get inside because a current tenant happened to let me in. Since the keys were for Unit #5, I visited that unit--but it was not show-ready: the space was moldy, dirty, and clearly not prepared for any prospective renter. I then attempted to locate and access Unit #8, but none of the keys worked, as expected. I've attached photos documenting the experience. I sincerely hope your team uses this feedback to improve future tours. I will be submitting this review to zillow or any other app you are currently posting. Additionally, I was very surprised to learn that your leasing process sometimes requires driving to the office to pick up keys, then traveling to the unit, and returning again afterward. This is not a reasonable experience for prospective tenants--especially when the property itself is not even accessible or prepared for viewing. Unfortunately, I won't be touring any further units with your group.

    Mold.
    Kelli S.

    Everything about this place is just horrible. They gave the run around when it came to applying. I would apply to one house then if I didn't get approved I would make sure that I was first in line for Another place then they'd say someone put in an application before me. That was my first red flag. When I finally did get approved for a house it wasn't ready on time. Second red flag. Then when was able to move in. The gas didn't work which took a little over a to repair. Mind you in this time myself and small children are bouncing around trying to shower and cook meals. The best they could do was discount that month rents. When we finally got settled I continued to have problems with water faucets, water heater, garage door, mold, heater, etc. there was not a month that went by that I didn't have to put in a maintenance request. It was to the point all the small issues I was having I just repaired them myself. Workers were constantly in and out of my home doing horrible jobs. Leaving holes in the walls, dirt and dust everywhere. Fast forward to my lease coming to an end, I definitely decided to move out. And they charge me for almost all the problems I had been having. So I got a quarter of my deposit back. The staff is constantly being resigned to different properties so I lost track of who "helped"me do what. Never again! I rent a lot and have never had an experience this bad. If you're reading this review or any other please be aware and save yourself. I ignored the bad review. Don't be me!

    The hole they left for weeks. Eventually opened up more and saw the roof clearly
    Miya L.

    As a renter, I DO NOT recommend renting with Ernst and Haas. I have lived in other countries, states and neighborhoods in Long Beach and have not encountered such a mismanaged company. I've seen their positive reviews are left by business to business relationships but for RENTERS it is a very toxic company to rent from. As a renter, you will have to speak with Emma Cuellar, the property supervisor. Her tone with renters is beyond rude and has so much attitude via phone calls and emails. Myself and other neighbors have caught her talking horrendously about other neighbors, not realizing that we all speak to each other. She would roll her eyes at neighbors and state that the neighbors need to move out. Maintenance workers that would come to the house to fix something also had negative comments about how she spoke to them. I am very shocked with her attitude and how much time she spends working with others. There have been many instances where she made the problems with our house (within a month of moving in) not the responsibility of Ernst and Haas. Our last encounter involved her calling me after I moved out and asked how I set up a dryer in the house. I had to remind her that she listed the house as washer/dryer hookup ready when it wasn't. I tried to inform her on this when I lived there but she told me "no other renter had an issue so it must be my dryer or me that is having the issue" so I sold my dryer. Her response once I told her a dryer cannot be hooked up in that house was "oh, because the new tenants can't hook theirs up". Because of many encounters like this, Ernst and Haas is a sneaky company. Now my VERY FIRST email to Susie Manley, who is in charge of Client Relations, ended with her stating she "was closing out your concern". My concern was the company they hired and charged me on my deposit, had an incorrect email (which they corrected after I realized it was an invalid email) also had no working phone numbers attached to an email so I had no way to contact them. They did not offer any info as to why the numbers were not working or offer to reach out to the company they hired to let them know I am reaching out. Just that she was closing out my concern and not the responsibility Ernst and Haas. No help other than closing out my concern. My biggest incident with Ernst and Haas was a 3 foot hole in the ceiling that allowed me to see the attic was left for weeks, bathroom toilets for 3 houses on the same the plumbing would flush human feces into our backyard for 3 days. After speaking to a lawyer, he recommended calling the city of Long Beach. Since Ernst and Haas left us in such a bad living condition, we had someone from the city visit and make notes that same day and had Ernst and Haas had to fix these issues within 48 hours or be fined. By the next morning, the entire street was filled with plumbers, roofers and more ready to fix our maintenance reports they left unattended. Many of these maintenance reports were under the previous maintenance coordinator. With the NEW maintenance coordinator Ciro Villa, he is the most productive and outstanding employee I have encountered at Ernst and Haas. I cannot thank him enough for helping me with all maintenance issues since he took on this roll. Every email and phone call from Ciro was a perfect example of being kind and going the extra mile. There is not a single complaint about his job in this roll. Overall it is truly shocking how much I had to email this property management company as a renter but again, I would not recommend renting from Ernst and Haas. I have had a much more pleasant experience with many other rental management companies in Long Beach that had great customer service and solutions. I am hoping someone in upper management responds to my customer review email so I may show the emails and examples of how poorly their team handles their renters. Renter from December 2022-December 2023

    Leak #9 in 7 years

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    2 months ago

    It was ok, clean but some minor flaws, and could be a little cheaper for homeless people looking for a place to live, living room is small

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    5 years ago

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    2 years ago

    They answer their phone when I call. They are friendly and the units I have seen from them are very clean.

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    1 year ago

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    Review Highlights - Ernst & Haas Management

    The Maintenance Lead, Yvette Muñoz is outstanding with her professionalism and customer service.

    Mentioned in 46 reviews

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    I wish I could give Beatrix and the Whipple Group 10 out of 5 stars. The entire team is…read moreexceptionally professional and deeply knowledgeable about the real estate market. Beatrix, in particular, was a lifesaver as we navigated the transition from our condo to our first home after our son was born. She helped us find the perfect house within the exact timeframe we needed, meeting every requirement we asked for. She then guided us through an extremely challenging condo market and ensured we were still able to maintain our home equity despite difficult selling conditions. Most importantly, throughout the entire process, Beatrix was a dedicated support and confidant. She made what could have been an overwhelming and stressful experience so much more manageable. We always felt truly heard, supported, and informed. She never missed a response, no matter the time, and was always available, even on nights and weekends. When I say she works overtime, it is truly an understatement. The videos Beatrix provided and her weekly market updates were incredibly helpful. She took the time to explain market trends and compare our property to others so we could make confident, well-informed decisions while both buying and selling. Beatrix will forever be our realtor, and we will absolutely continue to rely on her expertise through every future real estate transition. We recommend her wholeheartedly to friends and family for her professionalism, dedication, and genuine character. If you are looking for a realtor who will truly treat you like family, Beatrix and the Whipple Group are it. We can't imagine navigating the past year of buying our new home and selling our beloved condo with anyone else.

    We interviewed 3 realtors. We honestly were not looking forward to the hassles that come with…read moreselling a home. I found the Whipple group on Yelp. Called and made an appt. These reviews are all true! I chose Beatrix the minute I met her. So knowledgeable and fast! I loved her from the very second I met her! This lady is the real deal! Class act all the way! Highly recommend her! You will be leaving a positive review too! Sold our Lakewood home within 20 days and 35k over asking! She knows her stuff! She made it all look so easy! She isn't pushy, very open minded! Considerate to all! Her staff is excellent as well! She will be our realtor of choice always!

    Ernst & Haas Management - propertymgmt - Updated June 2026

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