I only gave them a one star because I cannot give them zero. I am in the military and deployed to the Middle East so I can only shop via internet. I found a Chevy Tahoe that was priced very low and inquired about it. Once hooked I was told it was from an "outdated website" however they still had the SAME stock numbered Tahoe for sale $13,000 more expensive! The "outdated website" had a review on it from the same day...and all the signature blocks from their salesmen advertised the "outdated website". They were obviously actively deceiving people to get them hooked. I emailed the general manager and internet sales manager and neither of them felt obligated to reply. Absolutely disgusted. This is why people hate buying cars. read more

This dealership is the absolute worst place to buy a car! Had a recall on my car and kept telling me to come drop it off and I have wasted 4 times going, once just to look at it, which didn't see the point and another time bc the person who scheduled my appointment wasn't there and she called in so no one could take my car and another time they couldn't give me a simple demo to go to work and after all that they didn't give me good service and the people there didn't know anything that was going on and didn't inform me what kind of recall it was. I have complained to them and they don't respond or give you an apology! I've bought my car from other dealerships like Toyota and Nissan and had amazing service! I regret buying my car here! read more

I purchased a truck at Westside Chevrolet and it was the best experience I have had for a long time purchasing a vehicle. The staff is very personable and gave me a great deal! I recommend if you are looking for a vehicle this is the place to be! read more

went in for an oil change and was told be an hour and half wait time so i said cool ill just drop it off. the young guy said not a problem ill call you when its ready...4 hours later i had to call them to see if it was ready and the guy didnt even know who are what i was talking about. so i roll up there to see whats going on and then another older guy says it was ready about 3 hours ago. so i asked why wasnt i called he says we lost the keys. but not to worry cause the young guy had them in his pocket moral of the story a 5 hour circle jerk just for an oil change that didnt get any other fluids and a tire rotation that didnt get done either. read more

We recently just bought a used Cadillac Escalade from this dealership. They seemed very genuine and would call and/or text back quickly whenever we needed them. The car only had one key, and we were told they would contact us when they retrieved the other pair. Well two months later, I am told by Dominic and Trent, who were such nice guys "when we were buying", that "by law" they are only responsible for one set of keys. I feel taken advantage of and truly disappointed in this dealership. My husband and I are now looking to buy a truck, but I know for a fact, it won't be from here. They didn't make this deal right, they for sure will not make the next one right. I suggest you shop else where, where a true family company would hold themselves to a standard and give you what they say they will give you. read more

I must admit the main reason I use Westside is because of the services technician Wil. He has always been friendly and helpful, and as long as he is there I will continue to use Westside. read more

I have never been so disappointed in a service department than I have been taking my car to Westside Chevrolet Service. I have a new Tahoe that I bought at their dealership. They had my car for 10 days because of a leak in the sunroof, rattling noise in the back and a window regulator issue. For 10 days they could not fix the sunroof or rattling but said they fixed the regulator. When I got my car back the window was still grinding as you rolled it down!!! 10 days and NOTHING got fixed!!! And then today I had an appt at 8:30am to ride with Doug, the Director, for the rattling noise again and after waiting an hour he still did not meet with me. When I finally sent a text that I was leaving that is when he called me and claimed he did not know I was there. He said 'with all due respect, I'm not his only client'!!!! I told two different service advisors I was there for Doug and texted Doug when I first arrived. One advisor went to his office to tell him I was there and said he was in a meeting and would be right with me. I just want my car fixed!!!! read more

I had been promised a Passat for $15, 500 when I got there I was wrestled in to $17,100 no car manuals and fed so much b.s. as to the manuals being sent to the wrong address and so on. THEY NEVER SENT THE MANUALS AND IT WAS NOT THEIR INTENT. So watch out for Derek the used car salesman and his stories. Do not believe everything. I fooled. read more

I've bought all my past cars and trucks from westside Chevy in Katy Tx, the experience that I had from Christopher bell topped them all! I had my mind made up on buying my wife a new SUV, Chris could have sold me what I had my mind set on but he showed me the vehicle internal facts that didn't lie, after I saw what I was missing out on I was very thankful to have Chris as my salesman I highly recommend him as your car salesman. read more

If there was a negative star button is hit it. Sales staff is very pushy, which I could overlook had I bought the vehicle as they sold it. I was not told it was lowered, needed new tires, or subsequently a new suspension. I Drove from San Antonio on a weeknight, test drove the car, then left to go to another dealership. Someone came outside to pull me back in from the parking lot and I ended up paying more than I had initially wanted. I had to get tires the next day as the retread was worn DANGEROUSLY low from the camber being off. I Just had the suspension replaced, NOT UNDER WARRANTY as it was aftermarket suspension. needed oil pan also as it was leaking from the idiot who owned it before me. And still need a new cv boot. So this dealership sold this vehicle -albeit "as is"- with so much unacceptable work needed to be done, all the while stating It passed inspections and it was checked out by the mechanics there and no problems. So the mechanics either don't know what a car should look like on the underside, or the sales staff is blatantly negligent in disclosing important information. Also the test drive was on smooth roads, no way to tell all this until longer distance- which the staff knew I was driving 3 hours home. Very irresponsible, disgusting ethics, even for a car salesman. read more

i bought a 2002 Prizm OK used car in 2003 here (that obviously was a repo) with 36K miles on it. i got a gooood deal ($7K); i drove it 8 years: 100K my own miles; no problemo. in late 2010 i got suckered into going back with the "carrot" of Texas Air Check giving $3K automatic trade in value...i wanted to help GM after their FAILURE i.e. buy American. BIIIG MISTEAK! Texas Air Check is a joke as well as this dealership; i got armtwisted into buying a 2011 Cruze that allegedly had CruzeControl. WRONG! i paid virtual list price and GAVE them my Prizm...they gave me 1K NOT 3K! when i went in for the FIRST recall, i mentioned the front end wasnt aligned from the gitgo and i was told they had a SPECIAL that month on alignments. i told the jerk he didnt understand: this was a BRAND NEW CAR! he simply shrugged his shoulders. LOOONG story short, i will NEVER step foot in this crooked dealership again as long as i live! EVIDENTLY, ownership obviously changed between 2003-2010. Caveat Emptor folks p.s. this particular Cruze is a maintenance NIGHTMARE! read more

Upon arriving no one came out to great us or see why we were there. So we got out and went and met them at their desk. Where the service adviser was texting. We told him we needed an oil change. He said ok go back to your car and we will take of you. Waited another 15 minutes in the car. As other cars were seen in the first lane we were in the second which also had a green arrow still above it. After talking with the service advisers the second time they didn't know that. We were seen shortly after that. The tone I got from everyone that morning was they didn't care if we were here or not and there is no sense of urgency and they just assume you go elsewhere. I bring my car here because it is cheap. This is the first time my wife came and she now understands why I dread getting an oil change in her car. I wish it was a more pleasant experience but you do get what you pay for I guess. read more

service/maintenance: keep your prior receipts and make sure you compare they wanted me to pay again 500 for something repaired 3 months ago that was warranty, i brought the prior invoice and it was the same part!!! should have been free be aware read more

This place is as bad as it gets. Service was terrible and management was not helpful in the least. If anyone is looking for a Chevy vehicle, skip this dealership and go somewhere else. Driving a few extra miles would be well worth it than dealing with the people who work here. read more

I very much appreciate the service at Westside Chevrolet expert technicians and prompt service not to mention great customer service thank you Billy O read more

Took my truck in for an oil change and for it to be on a Saturday the wait time was not that bad good service

As far a car buying experiences go, I would say it was very good. They didn't waste my time or play a lot of games. Everyone was friendly, knowledgable and respectful. I am pleased with my buying experience read more

I had to bring in my 2009 Impala because of an ignition recall notice. I always try for early appointments because I usually wait for my vehicle. The 1st morning that I arrived, Philip was assigned as my service technician. He looked at my keys and promptly told me that he didn't think they had the part, so he led me inside to the hospitality room to wait. Within minutes, he came back and let me know that they did NOT have the part, but a truck was due in later that day with the part and told me to come back at the same time the next day as he made sure that I still had my early appointment. I did return, met with Philip, got my car fixed and a carwash to boot! I love Westside Chevrolet! Why? Excellent customer service!!! read more

I took my 2015 Camaro RS in due to a rattle in the hood that sounded like the AC unit and the fact that the AC seemed to not be blowing as cold as it should. I had also compared my AC temp with a Camaro belonging to a friend of mine and sure enough their AC was blowing about 20 degrees cooler. The service department was not helpful at all and stated that it was blowing the right temperature and that's just how the Camaros are. So I took it to my preferred dealership, Lonestar Chevrolet, albeit not nearly as close and it turns out that my AC compressor needs to be replaced. Thankful I didn't listen to Westside and took it in before my warranty ran out!!! read more

My wife and I stopped on just to look without any prior planning, research or even much thought about buying a new Silverado. Westside Chevy happened to have in stock the exact vehicle I was considering. While the price negotiations included the salesman making a few trips back and forth to the "desk", it was minimal. However, once a price was agreed on, the trip to the finance office was a PLEASANT surprise. We spent far less time with the finance office than expected. Overall, this was the least traumatic car buying experience I have ever experienced. read more

I had bought two cars within the last year and a half from Westside, my mother purchased a used Malibu LTZ and my niece purchased a new Kia Soul from their Kia dealership next door. Went in about a month ago and was told I would be given 31500 for my Camaro convertible on trade in for a 2014 ZL1 Camaro. But I ended up backing out due to the ZL1 not have a sunroof so I would bide my time. Month later they have a 1LT 2015 Corvette advertised on their website for 55,098 so I drive over, salesman still has my paperwork from the original deal and pushes my credit through. Few minutes later Salesman comes in with his Sales manager. I knew immediately this wasn't going to end well. Sir, we have a problem. Turns out there was a mistake on the internet advertising, the car is actually over 59. Oh and by the way we won't be able to give you what you originally agreed to on the trade in, it will be closer to 28 now. So I lost 3500 dollars in a month? It happens I'm told. Whatever. I'd been there 15 minutes and somehow they already tried to get me 8 grand in the hole? Just didn't say a word, got up and walked out. After giving them so much business the past year and a half, I'll never step foot there again. BTW, go to Classic Chevrolet, they at least honor their advertisements. read more

Kelly, my service rep was fantastic. The down side.. waiting 10 days for earliest appointment and still waiting 30 minutes to even be seen. Being told appointments don't mater. Secondly, when they rotated my tires the only go front to back on same side. That is discouraging to hear this is standard practice. The worst part was they left my truck with 25 psi..on 35 psi recommended as well as not resetting truck sensors so that dash display for tire location is now incorrect. read more

Go somewhere else. Would leave even less stars if that was a possibility by far the lowest conceivable offer for a trade that we've ever received, a "that's the way it is take it or leave it" attitude from the young punk kid who was playing salesman, and an almost $1000 a month truck payment quote my wife and I have a maculate credit... A little heads up autoNation Chevy gulf freeway made the same deal happen for $500 a month on a new Texas edition Silverado and I was upside down almost $6000 in a trade so go there give them your business there an awesome dealership. read more

Appointment time does bot mean anything here. I got unprofessional service. I doubt if ever purchase a vechicle frim this location. Please find another location to deal with. Chevy has good cars and luckily other, more professional locations read more

Two jobs, one very simple, were performed on my 2007 Silverado - change the windshield wipers and correct a jamming passenger door handle. BOTH wipers were NOT installed properly, came off when the wipers were engaged and the wiper arm then scratched the windshield. The door was disassembled, broken glass found inside and removed, but the outer handle still jams in the OPEN position, thus not allowing the interior door handle to open the door. Westside used to be a terrific place to take your Chevy for service, but I'll have to go elsewhere now. I cannot accept such poor and sloppy workmanship. read more

UNETHICAL! ELDER ABUSE! This dealership (Chad Mulholland/ R Crandall) took advantage of my 83 year old father. I acknowledge that my father is responsible for himself so the fact that they low-balled him on his trade in is on my father. However they sold him a 2014 demo as a "new" truck (which my father thought was a 2015) and we later found out when we went to sell it, that it had previous body damage which was not disclosed to my father. read more

We were in need of a new vehicle and decided to come in and purchase a new Equinox and was approached immediately once we got out of the car by a man name Terry. He told us he was one of the managers of the dealership - he came across loud and telling me that he knew everything about the vehicle, which was not impressive. He insisted that I come in before giving me any information, once we set down he said I had to fill out an credit application before even looking at vehicle. This guy was so unprofessional, dress like he worked on a farm, he kept talking with cigarettes smell coming from his clothes and breath - I just wanted to get out right away, so I told him we have to buy a car today, can we look at the Equinox and decide? Once we saw the car, I told him we would take it, waited in the lobby to finish the paper work. The worst car buying experience I ever had! Terry was Terrible!!! If that is the best saleman person you have to offer, I would not come back again to your dealership!!!! read more

Hey Pinky H.. I know how ya feel.... our salesman was great...we dealt on a 2016 Tahoe.. Then the manager on duty that day(Friday evening) came in and gave me his speech.. He gave me a (DRIVE OUT PRICE). I told him that we are very interested, but I have to wait till Monday for my Credit Union approval.. I said I will call my salesman back on Monday. The manager said ok...I called my salesman on Monday to say that we were approved and will come in Tuesday to make a final inspection of the Tahoe.. so Tuesday we got there and we accepted the Drive-out price that we were given Friday...I signed papers and the salesman got the info he needed off of the trade-in vehicle..The Tahoe was already being readied for us to take it home. WELL,,,, When we went in to see the Finance accountant , he printed out a drive out sheet showing a $3000 downpayment...I said that there is NO downpayment.. and our salesman said that there is NO downpayment.. WELL then the whole deal went south...The Manager on duty Tuesday told me that I owe a downpayment, and totally dismissed the Drive out price the Friday Manager had given to me.. The next day I called the SO CALLED GM there and complained.. He said that people do make mistakes but he assures that the downpayment was correct.. He would not admit to the $3000 mistake and honor the driveout price given to me by HIS MANAGER..... He was very RUDE on the phone...He knows Westside was WRONG.....SHAME.SHAME.. I recommend another dealership for new vehicle shoppers. read more

I initially emailed the detailed information of the vehicle I was looking for. David Pigan called and had me schedule an appointment stating it was better to come in. I received an email and phone call confirmed my appointment with Tanny Perez. I arrived at my appointment time and was told Tanny was off today. WOW - what customer service. I left. No apologies were given. There are plenty of other Dealerships to choose from. read more

I went to the dealership on a Thursday at 11am to get an oil change...after 2 hours later I was still there. It took them 30 mins to find my car! Then finally they came back and said it was sitting at wash and they he told them to just forget about it. Needless to say....that was my first and LAST time going to that location. read more

AVOID this garage: 3rd in line at 6:30am. Given all the small talk about the car being ready the same day. Call late afternoon with a "sob" story about being under staffed and the car not having been looked at even though it was 3rd in line! I had to make alternative arrangements to pick it up on Tuesday following what was later explained as an easy repair. At pick up nobody knew where my key was although they we very quick to point me to the payment booth. The car was clean on arrival. On pick up oily finger marks on the side window and door but more disturbing was a huge grease mark on the door interior. Just let me know ahead of time when I drop the car off that there is a possibility of delays. Don't feed me a bunch of excuses. While collecting the car another customer was in an argument. His aircon was suppose to have been fixed but continued to blow hot air....just like the guy that dealt with me! read more

First of all, I dropped my car at 10AM with Samantha for an oil change, tire rotation and airbag recall. She informed me that it would take most of the day. I NEVER got a phone call later on that day stating that my vehicle would or would not be ready that day. So since I never got an update, I attempted to call the service department the next morning to find out the status of my vehicle. I tried for over an hour to reach someone and the operator kept telling me no one was picking up back there. I said well can you ask someone to go back there and find out what's going on and she said no - she couldn't leave the front desk and there was no one to ask to help. Finally we reached the service dept scheduler and she took down our name and number for someone to call me back. They finally called me back and guess what..... my vehicle was ready. I am sure it was ready the day before, but no one informed me of that. So at this point the dealership had my vehicle for over 24 hours. My husband drove me back to the pick up the car and the cashier had no record of my vehicle being serviced. After waiting for 10 minutes, she finally found the paperwork and gave me my car keys and said my vehicle should be out in front, and if not, a runner would go get it for me. Well sure enough my vehicle was not where she said it would be. So I went back to the service department and asked one of the employees where my car was. He said oh just walk around those rows and it should be there. Really you want to make the customer walk around to find a car in 100 degree heat???? Mind you, I am 7 months pregnant and walking around rows of cars to find mine is unacceptable. My husband in the meantime went inside to find the manager and spoke with Ernest about how horrible we were treated. So since my vehicle was nowhere to be found, the runner finally took my keys and he ran all over trying to find my car, and finally 15 minutes later he finally found it. This was my first service experience here and it will be my last. After speaking to several customers waiting for their cars as well, every one of them said they would never buy here again, and neither will I. I will gladly take my business elsewhere. This is not how you run a business, or treat customers. I expect a timely service, with an update that day on what is going on with my car. I will not recommend this dealership to anyone looking to purchase a vehicle. read more

I bought a 31,700 dollar vehicle from westside, a few months later The dealer had to work on my 2012 Malibu 2LZ at which it had 7000 miles(5,800 at time of original issue and 0,450 at time of leather issue), the front right strut went out which they replaced and screwed up my alignment and my steering wheel does not sit strait anymore. my ac went out, and now it doesn't blow out evenly. they also had to work on my leather, in which they completely ruined it in their "repairing". they put some kind of patch on the parts which needed work and painted the rest of the seat to match the patch. i told them it looked discolored and they simply got uproared and angry threatening me, talking down and disrespectfully to me (all of which i have a recording.) when i got home, i figured i would use the leather wipes to maybe make them match the reat of my seats which i have always used them on. the leather wipes removed the "paint" revealing the patches on the seat. They claimed they only touched up a little spot, which was obviously not true. They are simply being a bunch of 5 year old children, mad that I caught them "CUTTING CORNERS." This is the worst dealership i have ever been to, I would think twice before being sucked into buying something from this dealership! read more

My recent experience with Westside Chevy shows they have little regard for customer service. I brought my Chevy Equinox to have the cabin air filter changed for the second time because they did not do it correctly the first time. I was told I would have to leave it overnight because the mechanic was out for the day. I left it and picked it up the following day. When I picked up the car it was parked very close to a wall. I drove it directly home, I am pointing how close to the wall it was because when I went to go later that night I noticed the passenger side of the car was smashed in. I immediately called Anthony Farias, service consultant on his cell number because it was after closing and he asked for a picture of the damage. The following Monday I went to Westside Chevy and spoke to Anthony and Shawn Enfinger, Service Manager. Shawn said they take "hundreds" of pictures while a car is being serviced and those pictures will show where the problem occurred. March 21, I spoke to Owen Mc Cumber, General Manager and said Shawn would make an appointment to see the pictures. April 1st. after several conversations trying to set up a time for me to review the pictures Shawn said.....sorry but they no longer have the pictures to show me. Now my thought is if they could prove they didn't do it they would immediately want me to see the pictures but because of the delay on their part I am inclined to believe they were covering up the problem and thinking I would just go away. I have a call into the Texas Attorney General's office and I plan on filing a complaint with the Federal Trade Commission per the suggestion of Tiffany Craig, Channel 11 KHOU consumer reporter. read more

no bueno on service departamento, horrible job on my oil change and tire rotation...never again

Horrible. They got my truck stuck in 4 wheel drive and just left it that way. Won't return phone calls or email. Acted like I brought it to them that way. I went in to have some Freon added to my AC which wasn't cooling. It's an older model truck, but runs great and has low miles for its age. I have taken amazing care of it. I don't ever use the 4WD because I don't really need it and I'm not surprised that it got stuck because I haven't used it in a long time and it clearly needs servicing. But they had no business engaging the 4WD in the first place. My guess is that one of the service guys decided to switch it into 4WD (for whatever reason) and then had an "Oh $h1t" moment when it wouldn't go back into 2WD. Now they could have done me the courtesy of putting it back in 2WD (since they have the tools and resources like a lift) until I could afford to fix it, but they just left it that way and played dumb and then ignored me when I told them that they're the ones who got it stuck and they need to put it back in 2WD. Fortunately, I fixed it myself, but it was a pain in the 'you know what' to do it in my driveway. This dealership like so many others has earned its poor reputation. Complete disregard and utter contempt for its customers. If you want more problems when you pick it up than you had when you dropped it off, then Westside Chevrolet Katy is the one for you. If not, DO NOT TAKE YOUR CAR HERE. read more

i got an accident and went here to fix my car.. but eversince they fix it became worse! after 5 days of getting my car from them it started the worse scenario that i almost got an accident again due to transmission that they did not fix right. and i went directly to nissan they told me that i need to replace the transmission. since its the westside chev fault i contacted them and they just told to nissan that just fix it but dont replace it. the nissan told me that it will happen again and again. and i guess westside chev knows it. so after a month it happens again. and again i went to nissan and they just fix it again just like the westside told them to do. nissan told me that if it happen again i need to go to westside and talk to them about it. and now after a month it happened again. and i dont know what will westside chevy will do to my car. my car is just 8 months to me. 4 months ok. and 4 months having a problem with transmission. read more