I don't normally go to Wetzel's Pretzels, but I decided to give it a chance since my boyfriend wanted a little treat while we were at the mall. We ordered a strawberry lemonade and an order of Cin-a-Bitz to share and everything came out super quickly. Our cashier was nice, helpful, and made the experience smooth. The Cin-a-Bitz were decent, soft with a good amount of cinnamon sugar and the lemonade was definitely on the tart side, but still refreshing and tasty. I'll be honest, I still prefer Auntie Anne's overall... but if you're already shopping and craving a pretzel, this is a solid and convenient alternative! read more

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Edwin is not helpful at all, I was unable to get a refund from being charged pretzels they told me were free. Edwin told me to come back in 3 days if my refund never went through and when I went back he denied giving me my money back. He asked him to write his store name and number for me, as he went to grab a pen changed his mind and was trying to refrain from giving his name and store number. I just want my 15 dollars back. Do better read more

Date of visit: May 10, 2025 Selections: Pizza Bites Experience: Literally one of my many comfort foods from Wetzel Pretzel are Pizza Bites, so I made sure to snag some for my husband and his brother to share. I just love how convenient it is to eat them since they are bite size pieces and easy to share too. Was a bit bummed that we weren't able to try their new Mozzarella Bites, but they weren't ready yet. Service was quick and we were out of there in a few minutes to continue walking around the mall. read more

We ordered a pretzel pizza and mini hot dogs. The mini hot dogs were so old! It's been sitting on the rotator under the heating lamp for a while. The hot dogs turned a different color, dry and the dough looked different and oily. I understand businesses are needing to sell all the food but there has to be a cutoff or boundaries on when old batches of food can be sold. We literally couldn't eat it and left it back on the counter for the employees to throw it away. It was a waste of money. read more

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The flavor of what I was craving for a while. Pretzel cinnamon bites with a side of glaze, perfect for dipping. The line went pretty quickly. We waited only a minute or two to get all our food. Also got the pizza, pepperoni bites. My son wanted the cheese to dip, we forgot to order the cheese dip. The line was a little longer , so we waited a bit for that. They had a promotion that day, we did get a free strawberry lemonade. It would be nice if the mall had small tables and seats near there to enjoy the food sitting down. This was on the second floor near Macy's. read more

It's disappointing that this location only offers pizza pretzels. You can't even get a plain pretzel, much less a cheese pretzel or a cinnamon pretzel. The only way to get a plain pretzel is by ordering the pretzel bits in a bag. It's pretty ridiculous that they have a full menu, yet only offer one option. read more

Terrible experience she's was too busy on the phone to acknowledge us, had to call her TWICE to get her attention fucking ridiculous! I'm so upset had to tell her my order 3 times!!!!! And she still got it wrong I had to go back! Terrible never come here they don't care for customers so why waste your time and money here! read more

This review is for the upstair location by Macy's. The two guys working here are very nice and they don't skimp on portion. Big fresh pretzel for the win! read more

When we visit the Mall this place is a must!! My kids love it here and are so upset that I made them go to the other pretzel place!! We've never had any issues, and we always leave satisfied with extra cheese and all. As for the taste of the pepperoni pretzel, this place tastes way better! read more

I was done shopping and I was a little hungry so I went to wetzels pretzels down stairs and I met this cashier, Ryan P was an amazing cashier. He gave me great service along with great food. He spoke to me nicely with a great attitude and confidence. He complimented me and he told me "I like your style it looks fire bro" I said "thank you so much" if I was the manager I would give him a raise and promotion because he's doing a great job and great work and overall 10/10 service !!!! read more

Very disappointed with this location . Went with my daughter to buy the the little hotdog bites. First of all its an expensive item to buy and the fact that it was raw dough and my 8 yr old daughter thought it was cheese until I saw it was raw dough. I am disgusted and disappointed that they are serving items like that. Its a waist of my money. read more

Wetzel's Pretzels - a person holding a hot dog - Pretzels Near Me - Montebello, California

Do not support this location. The higher-ups do not give the staff their tips! I purchased food & drinks and paid with my card, when I attempted to tip, the staff member ringing me up stopped me & told me to save my money because they don't ever get those tips. I'm thankful for this person for letting me know to save my money but truly heartbroken over this unfair treatment. The staff are always super nice and deserve their tips. DO NOT tip with your debit/credit cards. If you would like to leave a tip, leave it in cash. read more

Poor customer service skills, rude and unprofessional. If you're having a bad day leave it at home, or get another job.

Beware!!! If you're using a card to pay please be aware that the cashier is reaching over to select they're own tip on the credit card machine. Don't double tip by putting cash in their bucket or if you're not a tipper PAY CASH! I visit this location frequently because it's my daughter's favorite stop when we visit the mall, I always noticed that the cashier reaches over to select an option but I never knew what it was until yesterday... I inserted the card and noticed there was a tip option non in which are ZERO and before I could make my own selection the cashier did it for me.. then i realized that each time I visited this location the cashier had been reaching over to make the tipping selection for me ( not by choice) very disappointing! We should be able to select our own tip and have the option of not leaving one... Almost feels like stealing. read more

There are two Wetzel locations at the Montebello mall. One at both ends of the mall. JC Penney location is downstairs cart and Macy location is upstairs store front. I went to the JC Penney location. Original Pretzel, salted - $3.49 - Greasy and had like 10 specs of salt. It was also a bit under baked. read more

They suck they made my pretzel very doughy she Being Stupid the workers are slow and rude when I asked her about the reward system, they got mad cause I wanted a whole pretzel and not the Bites my food was good as fuck they have changed they suckthey. Took too long Its like do ur job I hope the shitty place shut down read more

I am a regular there. Last 3 times given BURNT and saltless pretzels, yeah the classic. Not happy. Waited 16 minutes to be told another 1-2 more minutes. This use to be so good but its pointless to come to this location anymore. Sever 1 customer at a time, keep that customer. read more

Wetzel's Pretzels - Saltless - Pretzels Near Me - Montebello, California

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I usually never write reviews but today was the worst service at Wetzel's Pretzels in front of jc penny at the Montebello mall, I usually go to aunty Anne's but I made a mistake , I asked for a pepperoni pretzel and they all looked super old and like they got ran over by a car, super stale, The cashier was a young guy and I bought my little sister a lemonade and it was really really sour it was inedible , I asked him if I can get something else instead and he says "you already tried it I can't " like wtf of course I tried it how else was I supposed to know it was inedible and not made right , so disappointed you lost a customer because of the quality of the food and the bad customer service , not only at this location but at any mall I go to now I won't ever trust Wetzel's Pretzels ! read more

So as much as they charge for their wetzel bites they should be to par as they look in their advertisement, such a disappointment! So sad barely any pretzel around the mini winnie... read more

Wetzel's Pretzels - Even my son noticed and asked where the pretzel was? And not even close to looking the same. Never again. - Pretzels Near Me - Montebello, California

One star only because I HAD to. My family and I love Wetzel's Pretzles and happened to be at the Montebello Mall so we decided to get some before we left. This is the worst Wetzel's I e been to. They are so over priced. I paid close to 8.00 for a half, yes I said HALF bag of cinnamon bites. Never ever will I go or give my money to this rip off location. Please don't give them yours either read more

I have tried their little pretzel bitz w/e and I can say that is one of the items I am most likely to purchase again with a side of nacho cheese. Their slushies feel like its missing something maybe its more flavor I dunno. I have also tired their pretzel wrapped hot dog and I can honestly say I will not be ordering that again. The (*in a low tone*) winer is too big for the wrapped pretzel hehe and the pepperoni pretzel woah. the cheese and pepperoni ratio is not very good I feel like people don't order that one as much so when I go and get it I get stuck with an old one. and the prices! I got to admit, there pretzels are pricy. read more

The bottom of the pretzel was all burned I asked the employee if they had no burnt pretzels she showed the bottom of all the pretzels and mostly all of them were burned on the bottom! Auntie Anne's pretzels are way better ! read more

Price gouging! They raised their prices just because of the holidays. So many upset/sadden people with their children. Come on - I also visited other locations and your prices are .50 higher. Have some Christmas spirit. read more

Wetzel's Pretzels - Pretzels Near Me - Montebello, California

How do you run out of a pretzel that is highly advertised?? "7 minute wait" they said...l 17 minutes later.... At last our pizza pretzel. Hot and fresh. News flash, you cannot run a successful business if you're all out of pretzels! Manager, get off the register and manage! That was my hunger rant for the evening! read more

I asked for extra powdered sugar and this is what I got. Plus the pretzel is bland. Horrible customer service read more

Wetzel's Pretzels - Extra powdered sour cream and onion - Pretzels Near Me - Montebello, California

The person on register today March 12, 2021 at 3:45, was rude asf. He was pressed for no damn reason ... never coming back .... !! Work on customer service ... read more

was brave today and deviated from my usual spot where I get my dog bites. I visited wetzel pretzel on my way of the Montebello mall. I was pretty excited, they were coming out of the oven, fresh!. I got handed a bag with my bites drove home and opened the bag to be soooo disappointed!!! What happened to the dough? And why are they burnt? What's up with the meat?? I am very sad and unhappy that I spent almost $7 on these shady bites.was brave today and deviated from my usual spot where I get my dog bites. I visited wetzel pretzel on my way of the Montebello mall. I was pretty excited, they were coming out of the oven, fresh!. I got handed a bag with my bites drove home and opened the bag to be soooo disappointed!!! What happened to the dough? And why are they burnt? What's up with the meat?? I am very sad and unhappy that I spent almost $7 on these shady bites. read more

Wetzel's Pretzels - Nothing like they advertise! What a disappointment. - Pretzels Near Me - Montebello, California

Worst service ever cashier does not know how to treat customers she speaks with such a low voice you can't even hear what she is telling you and has a rude face throughout the whole service. read more

Wetzel's Pretzels - Pretzels Near Me - Montebello, California

Always better than Auntie Anne's, pretzel wise and service wise. Their pepperoni bits dipped in pizza sauce is oh so delicious. Worth the calorie. read more

First of all the girl that was working there today 9/17 @4:04 has a horrible attitude and bad customer service. The guy that took our order asked her to make it and told her bits and she handed me a pretzel, I told her it was bits she rolled her eyes and asked him and he told her yes it was the bits. Then she went to make it and took her sweet time. Either she is normally slow or she was just being a pain. Then she brings it to me and I ask her for a big bag to put it in and again she has her little attitude and went to get it and just placed it in front of me. Didn't even open it, but that's not the point. Her customer service sucks! Secondly they aren't even cooked right! They are raw! read more

I love wetzels pretzels. My opinion is that their pretzels are softer than Auntie Anne's. The lines are short despite the mall croud. The servers are very friendly and polite. read more

I went there today exactly and asked a lady if she can put some salt and she said " high blood pressure " like excuse me? I'm paying for this product, not your snobby comment. And look at the amount of salt she put, I didn't ask for extra salt, I think she was actually trying to give me high blood pressure. read more

Wetzel's Pretzels - Pretzels Near Me - Montebello, California

I absolutely love Wetzel's Pretzels... Usually. Today we came to this location because our usual is closed for renovations or some such thing. My fiancé and I each got a bag of bits and a cheese dog and the dogs are the only reason they get two stars instead of one. The bits, which they told us would take 10 minutes to make but ended up taking more like 20, were the worst I've ever had. Usually when you order bits they are rubbed with butter and tossed with salt, which is delicious for a treat. This time they were completely dry with barely any salt. I was a little miffed, but figured it wasn't that big of a deal... Until I started eating them. The larger ones were all raw in the middle! My fiancé also mentioned to me that he had to remind the girls working there to give him his food, as they seemed to have forgotten he was still waiting for it. I will definitely be looking elsewhere next time we want to treat ourselves. read more

Arrived at the Montebello location just after 8 PM on Free Pretzel Day. The Wetzel's Pretzels website States "*One free Original Pretzel per customer. Only valid on 4/26/18". Our family arrives, there are five of us. One customer leaves with her Pretzel. When we ask for our "...free Pretzel Day Pretzels..." She tells me we have to "...buy a drink or a dip for $1.49..." Confused, I explain to her the company website states it was one free pretzel per person. She still refuses. Confused, I asked if we came up individually one at a time, she would give us each a pretzel, but because we're a family of five we have to buy something? She confirms. I interject that bait-and-switch is against the law, but she still refuses to relent. After a few minutes of further false advertising, I was able to get her to give me "one" pretzel but still wanted me to buy a drink and/or a dip. I told her no thanks and took the pretzel and left. The manager's name is apparently "Sofia" but she wasn't on the premises. I guess I'll be contacting corporate and/or the Better Business Bureau soon, but I figured I should Yelp it while this was still fresh in my memory. read more

I'll get straight to the point. I went online and saw that they had just posted an add saying their hiring, so I went in the very next day to apply. Note that I'm black btw. So I went up and asked the manager if their hiring. Immediately she looked at me and said no sorry we are not. So I told her didn't you guys put an add up stating you guys are hiring. So she immediately changed and said yes we did and we are but we need someone full time, so sorry. I just looked at her like... Damm you didn't even ask if I could work full time. So she asked and despite me saying yes, she finally gave me the application and told me if anything comes up they will call me. So basically it went from no we're not hiring, to yes we are but you can't possibly be able to work full time, to we will call you IF SOMETHING COMES UP. smh. I got the point, trust me. It was an Indian woman. I was totally discrimated, any dummy can tell that. read more