My family has been going to this location for years. Every birthday, celebration, holiday means we are getting an oreo ice cream cake. We also get regular scoops, the pre packaged quarts, and sometimes the milkshakes too. I'm writing this review now, after many years, because I was recently SO impressed with my online order. I ordered a chocolate ice cream cake (choco cake and choco ice cream) through the app. I was able to use my $5 off cake coupon as well. I called ahead of time and asked if they can make the chick cake into a character from Sanrio (Gudetama) instead. The person I spoke to, John, was super helpful and kind throughout the whole process. I emailed him the photo ideas I had and the cake decorator was able to accomplish the task! John was in consistent communication with me throughout my two week in-advanced order. The decorator did such an amazing job and my family was so happy with the results. The cake and ice cream also tasted delicious! During pick up, the workers greeted me as I entered. I was helped by John and he reassured me that the cake was indeed chocolate ice cream/chocolate cake. I appreciated that he checked before the outside icing went on. We are very happy with the service of the employees, the scrumptious cake received, the easiness of ordering and communicating, and the smooth and fast experience of picking up the order on Father's Day Sunday. We will be telling all our friends and family about our amazing cake experience! read more

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I always come here for ice cream with my husband. And I've been ordering custom cakes here for my daughter's birthday as well. Always a good vibe at this location with friendly service! read more

Baskin-Robbins - Custom vintage cake - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

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My boyfriend and I stopped by this place on Saturday, 2/14/26 (Valentine's day). We used our BOGO 1-scoop coupon. I got half coffee and half green tea (my staple piece) while by boyfriend got the chocolate flavor. Each 1-scoop cup costs around almost $5-$6. read more

Baskin-Robbins - 2/14/26. IG: @jasfoodchronicles - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

I love this Baskin Robbins so so so much! This location is clean and their decor is adorable! The staff are very nice! They sell these mini cakes that I haven't seen at other locations. Highly recommended! Come check it out! Will definitely be back! read more

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What We Ordered: -1 Kids Scoop $4.59 -1 Single Scoop $5.69 -Double Scoop $7.89 Baskin-Robbins was offering a Parent Pass promotion for Reward Members where you could get a scoop of Ice Cream for $1.99. We went to this location to redeem the promotion. This store is much nicer than some of other locations in the area. It looks like it was recently re-done. There's a nice mural on the wall representing Rosemead and the SGV. That was cool! I decided to get a double scoop of Nutty Coconut and Pistachio Almond. It was a nut overload, but I loved it. My son got Very Berry Strawberry and he loved it! He also loves Strawberry Ice Cream. The Wife got some kind of matcha flavor Ice Cream. She liked it! The service was very friendly and helpful! We would definitely come back here again! FYI, they don't allow dogs inside this location. read more

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Located in front of a market so it's convenient to just go to the market and come here for some ice cream! Service was ok. Ice cream is as good as always. They have matcha ice cream and other good flavors. read more

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I tried their Dubai Chocolate Sundae. It was so delicious but small. It is not the size that is shown on the poster. It's a small little cup. But all the flavor was there. For $11 read more

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The Baskin Robbins at this location has been around for awhile. It's a nice place to stop by for ice cream, and there's a good variety of flavors. If you want to sample any flavors, feel free to ask. When it comes to the cakes, I've always enjoyed a Baskin Robbins ice cream cake as it's one of my favorite places that makes ice cream cake. The employees are really nice here if you need help or have any questions. And If you want sit down to enjoy your ice cream, there's a few seatings available in-store. Side note, I love the painting on the wall! Even though Baskin Robbins is an ice cream chain, the painting really stands out and shows a sense of community at this branch read more

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I.like this.location, but sometimes a Lil stingy on the ice cream. and always out of marshmallow! ! ! ! Grrrrr place is clean and staff are always nice. my fav baskin robins read more

Baskin-Robbins - rocky road ice cream cake - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Staff were welcoming and very helpful. I was asked if I wanted to sample any flavors. Was pretty surprised how big the single scoop was, she was really generous with the scoops! Great service and ice cream! Will definitely be back. read more

Baskin-Robbins - Triple Mango Single Scoop & Wild and Reckless Sherbet Single Scoop - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Passing through Rosemead and so glad I stopped here. Seriously THE BEST Baskin-Robbins I've ever been to! Excellent customer service, the whole place was really clean, and some good music playing too. Will definitely be back! read more

Baskin-Robbins - The cutest Halloween ice cream cake! - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

This is the best Baskin Robbins I have ever been to. Spacious with plenty of seating, friendly and great service plus they are open until 10:30pm on weekdays and 11pm for late night dessert. If you are anywhere nearby, check this place out. read more

Great customer service. Location is clean and great set up to enjoy ice cream on site. read more

Baskin-Robbins - Banana royale - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Good ice cream portion from the staff member, but not happy about how to picked the cone with her hands. Her hand grabbed the part of the inside cone that we eat. Come on! read more

The female staff rarely smile and often come across as unapproachable. There's no sense of customer service, and using the app to accumulate visits feels pointless. On at least my last three visits, the girls repeatedly said the system was locked and couldn't record my visit. Even though my app was scanned each time, nothing was ever recorded. The only time I actually feel like a valued customer is when the guy is there. read more

Outstanding service! Friendly, helpful, and generous. The interior was clean and well kept. The cushioned seats are comfortable for you to sit and enjoy your ice cream. The employee looked JOYFUL like he loves selling ice cream. Warms your heart with his positivity and he offered free whipped cream and hot fudge. Best Baskin Robin's I've ever been too. read more

I called in yesterday for a last-minute cake. Jon directed me to the website and I placed an order at around 4 PM. Apparently you have to give 24 hours in order to pick up the cake but when I called back, John helped me and said that he would put a note for the decorator that I needed it sooner around 12 PM. Shout out to John, he was really accommodating and helpful. And no, i don't know him, just writing this because I really like customer service like this. We picked up the cake and it was plenty for 8 to 12 ppl. 1/2 sheet for 38.99! read more

I came in here and the male employee was mopping took someone's order and proceeded to scoop ice cream with his bare hands no gloves & then went right back to cleaning and mopping gross do not order from here ! read more

The service was great! I had a great experience with ordering to picking up my order. The staff were friendly and helpful with assisting me with ordering a birthday cake for my daughter- she wanted a princess cake. This cake was about $60ish, feeds around 15+ people. We usually get the Oreo ice cream w/ white cake and it's our favorite flavor combo. Definitely recommend the ice cream cakes here for special occasions read more

Baskin-Robbins - Princess design cake - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

I came here two days ago and the guy who helped me was very sweet. I feel that they're very generous here. My toddler really wanted the huge waffle cone. So I asked the guy for it. He gave me the option," If you get the double scoop, waffle cone is free. Single cone, cone is 89 cents." I thought heck why not get an extra scoop. At least I didn't let the 89 cents "go to waste". I could've refused it but I'm thankful he gave me the option. When we checked out he gave me a scratcher card along with a coupon for $3 off any cake. So I came back today to redeem that coupon. My niece loved the cake, along with everyone else who got to enjoy it. I actually forgot my coupon but they were very generous to let me have $3 off anyway! The girls who helped me tonight were great and super sweet. I left feeling really happy. My brother even asked me," Which one did you go to? They even wrote her name and everything!" This will be the Baskin Robbins he's going to next time for ice cream cake. He has been to other locations and they don't do that for him. His kids love ice cream cake. What I also love is that they have so many options available and they're open until 10p! I decided to call at 8:30pm to see if they had cake and they had the flavors and size I wanted. Talk about convenience especially during late hours! read more

Baskin-Robbins - 1/4 Sheet Strawberry Ice Cream Cake with Oreos - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

I just visited this establishment and ordered just a 1 scoop of ice cream and a kiddie scoop. I took out a $10 bill and I ended up taking out more money ($10 wasn't enough). I understand inflation but this was ridiculous. I guess even 31 Flavors is trying to bleed it's customers for every $. I know now that I will spend a few more dollars and go to Cold Stone (and get more for my $ read more

I came in with my fiancé and my little cousin the other day and was refused service just because I wanted to try a sample. I have never been treated this way before and I think it's ridiculous to not let customers try before they buy ice cream!! His name is John and I believe he is either the owner or manager of this place. Please shut this store down, I will never come back again. read more

John was the best help! We were able to sample some new items and even ordered it to go we loved it so much! Really appreciate his love for the business , we can't wait to come back! read more

i always get cakes from this store, and it's always so good! I decided to try the Dubai Chocolate bar and it was amazing. Not too sweet, just right! the workers are nice too read more

This location never disappoints. I live in Montebello and I'd rather come here. Staff is friendly and they always have Root Beer! Location is always clean as well. read more

Baskin-Robbins - Root beer float! My favorite. - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

I really like this place because they give big scoops and they're really friendly. The manager hires all asiann girls and they give very generous big size scoops. I went to the Montebello location and they have all mexiccan kids working there, and they are stingy af with their scoops and not friendly at all. I've talked with the owner of this San Gabriel location a few times and he's a very nice dude as well. Highly recommended. read more

Angelina was super helpful in making the order go through. The app was very frustrating. You need to wait for more than thirty minutes after you order if you order on the app. It has to wait for that long. It also frequently sign you out for no reasons. The portion is generous and tastes excellent. The owner is super friendly, too. It is very helpful for them to tailor the birthday cake for you. read more

Yay for Baskin Robbins ice cream cake! One of the locations I go to for ice cream cake for family dinners. My go to place wasn't open, not sure because of COVID? Came here and got an awesome pokemon cake for my bro, whose birthday it was. The kids loved it also! Staff is very friendly and cake is always yummy! read more

Baskin-Robbins - Cakes! - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

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First time at this location. The coffee Oreo is the best ice cream I've ever had! So good! Also the gentleman that helped me was super nice and friendly! Wish I would have asked him name. He was there 9/6/2023 between 1:50-2:15pm lol Thank you sir for making my day. Location by my house has terrible customer service so I never go, I will be driving out to this location from now on read more

Been coming here on and off, they always have above average customer service but Kay and Jacqueline have been exceptionally good at their job and deserve a raise/promotion! read more

I don't recommend coming here they are very dirty and Unsanitized. The guy in the blue shirt who seems to be the owner is awful he's seems to be very cheap and weird around his workers I don't know maybe that's what I've witnessed but who knows. Anyways I don't recommend coming to this location read more

What a disappointment... I ordered a hand packed quart and this is how they fill it... is it their way of cutting cost? read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Services was good. The owner and the staffs were very nice. They greeted me with a smile every time I came. I really love the cakes they made for me. read more

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We always get our ice cream cakes here and of course love all the flavors of ice cream. Staff is friendly and helpful and they make such beautiful cakes. read more

Baskin-Robbins - My cake was the perfect dessert for New Year's Eve! - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

I got the cookies and cream flavor. I didn't really enjoy it. There were too little oreo cookie pieces in it. The "cream" flavor of the ice cream needs vanilla flavor desperately. Would rather get Afters or Fosselman. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

It's nice that even Baskin-Robbins has access of delivery apps and is willing to participate in these services during these rough times. Despite the short wait that I encountered here, due to a number of customers who were deciding what to get, I was able to pickup my order that I had requested through Grubhub, and go to the next destination I needed to head to. I like the pricing of Baskin-Robbins and the well provided service that was being presented here. read more

Last time we came we got an extra scoop of ice cream because we had to wait so long. Put a smile to our face. Their ice cream is delicious.

Visited tonight 2/20/24. Always good professional service here. Especially by the beautiful younger Asian girl with red colored hair, she remembered my order even though I haven't been there for while (world class chocolate shake). Will visit again soon! read more

Thank you John, the owner and his team! They made a beautiful cake for my daughter's birthday. It was exactly how she wanted. read more

Baskin-Robbins - Vanilla Ice Cream Cake - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

I usually don't eat ice cream because in the past I had a bad experience with the staff at the ice cream store. In the last 2 weeks I went here for some ice cream and there was a very nice staff who let me try the flavors and recommended me a very good ice cream flavor " strawberry cheesecake". Elizabeth was so nice and humble, best service I've ever had!!! Will definitely visit again read more