This location is always wonderful! Gloria greets me with a warm hello and is super helpful always…read moregetting drink refills and any condiments I need with a friendly smile. I love this location so much!!!

It's really really too bad nobody at this Chick-fil-A *or* Chick-fil-A corporate apparently gives a…read moretinker's dam about service any longer. For this location, they've gone from 5 star reviews to lots of 1s and 2s for a couple of simple reasons. Chief among the issues is the speed of service now - or lack thereof. This restaurant was consistently fast and always accurate with orders in the past. Once again, after leaving a sub par review, I gave them another chance today. By 8:15 in the morning there really shouldn't be a backup of vehicles in both the drive thru order and the line for cars using the app. (BTW, it's totally a roll of the dice which line will be faster - don't depend on it being whichever one you're in!) But yes, one again there was an extended wait in both lines. When we finally got up to the window , we were handed our drinks and the food and we pulled out. It goes against my grain to be 'that guy' who jacks around with his bag and drink without moving the car. Once we got on Germantown my wife finally found straws in our own glovebox after GETTING NONE for our drinks in the bag! (Just once, I'd like to haul one of these clowns at this Chick-fil-A out of the restaurant and make THEM have to keep a full cup without spilling the drink in traffic when THEY are forced to not have a straw) But I digress. It was a simple order. Bacon, egg & cheese biscuit and a plain biscuit with strawberry jam. Guess what? NO jam in the bag. And yes, strawberry jam was plainly listed on the bag's label. Go back and tell the manager, maybe? RIIIIIGHT. If the manager cared at all, employees would be trained - and expected - to to it mostly right. At this lousy place, you're lucky if you get your order right 50% of the time. Simply put - this location is STILL lousy. Lousy owners (who don't care enough to hire decent managers), lousy managers and lousy employees. NOTE: try calling this joint to complain and you will get gray hair waiting on them to answer the phone. AVOID this place like the plague!!

I recently stopped by Las Tortugas with 3 other coworkers on a Thursday afternoon, and it ended up…read morebeing one of those meals that you keep talking about long after you leave. The restaurant was not overly busy, which made the entire experience relaxed and enjoyable from the moment we walked in. The first thing that stood out was the service. Everyone there was welcoming, patient, and genuinely friendly. Since it was our first time trying a few things on the menu, we had several questions, and the staff took the time to explain everything without making us feel rushed. They gave recommendations, explained the toppings and flavors, and helped make ordering easy. I decided to try the specialty hot dogs, and honestly, they were amazing. They were packed with flavor and loaded with fresh toppings that worked perfectly together. The combination of creamy avocado, fresh vegetables, sauces, and perfectly cooked meat created a unique flavor that was both fresh and filling. Every bite had something different going on, and you could tell the ingredients were high quality and made with care. The presentation alone looked incredible, but the taste backed it up completely. The atmosphere was comfortable and casual, making it a great place to sit down and enjoy good food with family or friends. Nothing felt rushed, and the overall vibe made the experience even better. If you are looking for something different from the usual restaurant options and want flavorful food with friendly service, Las Tortugas is definitely worth visiting. We will absolutely be coming back again.

3.5, I think? This was a tough one for me to rate…read more My aunt lives near Las Tortugas and I've been reading about and thinking about visiting for years whenever I'm in the Memphis area. The stars aligned on this most recent visit and so I got to try them. This location in Germantown is a little easy to miss signage-wise, but Google Maps got me here easily. The parking lot is small but paved nicely and easy to navigate. The inside of the restaurant does feel like a deli, with a counter to order at and a small but reasonable amount of seating. The restaurant's accolades are plastered on walls and the glass windows around the food prep area and it's fun to read the history and writing about this place. There is one semi-essay seemingly from the owner, directed at patrons, grousing about customers having certain expectations about the food they're served (Tex-Mex versus authentic Mexican, for example). The owner is adamant that authentic Mexican is served here, and I have no reason to doubt that at all nor expect anything different, but I must admit the tone was rather off-putting. I can see how it would be frustrating to have your food, your work, be misunderstood or misinterpreted, but it kind of felt like I was being lectured when I hadn't done anything, lol. At any rate, I walked up to the counter to order. Service was adequately if not /especially/ friendly. I placed an order for a sandwich (Tortugas de pollo) as well as a limonada (fresh-squeezed limeade) to go. I waited at one of the tables and my order was ready for me in a reasonable amount of time. My favorite thing was the limonada! It had closer to an Icee texture than a juice or limeade texture but I really liked it. Pleasantly sweet and sour and very refreshing. The sandwich was good if not mind-blowing. Maybe my expectations were just a little too high. One problem was that it got pretty soggy very, very fast - it took me less than 10 minutes to get back to my aunt's house and unbox my food and in that time, the bottom piece of bread on my sandwich was close to falling apart. Some of the chicken was also a little too strong-tasting for me; it's hard to describe but I imagine we've all had chicken that's a little too obviously...well, chicken, lol. Not super mild tasting meat, I guess is what I'm trying to say. That aside, I enjoyed the texture of the cheese and the heat of the peppers. The top slice of bread was also nice and crusty. The sandwich came served with a handful of chips less generous than it appears in the photo and some green salsa. The chips were a little over-fried for me but decent enough, and the subtly spicy salsa went well with them. I think the greatest sticking point for me is the price vs. the quantity of food vs. the relative enjoyment. My meal was a solid bit over $30. I prooooobably could've split the sandwich with someone else and been okay, but given the relatively paltry amount of chips, I was also okay eating it as a solo diner. I think if the price had been a little lower, or the portion of chips a little bigger, or the enjoyment of the sandwich a little greater - any one of those things - this would probably round up to a 4. But ultimately the sticker shock and somewhat condescending vibes lead to a lower rating from me. Idk, I would definitely say this restaurant is worth a try and I'm glad I experienced it and would recommend trying it to others who enjoy this type of Mexican food. That said, I'm also not completely confident I'd return on another visit to Memphis. Well, okay, I would definitely for the limonada. That thing was awesome. ;)

In my opinion, some of the best barbecue in Memphis. The banana pudding is not the best skipped…read more Every time I go, I have to get the smoked wings. So amazing.

EDIT: After posting my review I received correspondence from the VP who then passed along my…read moreinformation to who i believe to be the general manager regarding my experience. They both seemed sincerely apologetic and eager to make the situation right for me. In all of their help, neither asked me to remove or change anything about my review. This says to me they truly care about the customer experience. They displayed the type of concern I had hoped for in the beginning. Mistakes happen, so I'm absolutely open to giving this restaurant another chance. The quick resolution did not go unnoticed. Thanks so much ! I purchased a feast for work on December 23, 2025, which was advertised to feed 8-10 people. I picked up the order around 4:30 p.m. Since I work nights, we didn't open the bags until later. Once everything was laid out, I realized a double order of pulled pork was missing. I called the restaurant at 9:48 p.m. to report the issue. After explaining the situation, the associate who answered placed me on hold, which was concerning since the restaurant closed at 10 p.m. When she returned, I had to explain the issue again before being transferred to a manager. The manager, whose name I unfortunately don't recall, was very kind and attentive. He acknowledged the mistake immediately and stated that he would issue a refund for the missing items. He also collected my personal information and said he would be sending a gift card for the inconvenience. To date, I have received neither the refund nor the gift card, and I haven't received any follow-up from the restaurant. While the food itself was pretty good, the lack of follow-through in customer service makes me hesitant to patronize this business again. For future reference: under-promise and over-deliver.

i went there late at night with my friend and the worker was really mean to me. the food was good…read morebut the service was not, in fact it was terrible and left a very sour taste in my mouth. what happened to common human decency? i will NEVER. EVER. be back.

the food was dog water the service was just the worst…read morefricken service ever jill was so mad for no reason

Very good breakfast/ brunch in the Memphis area. Lovely staff, and nice ambiance with outdoor…read moreseating as well. The menu had a variety of delicious healthy food. Which btw the is very well made, organic clean ingredients. Was definitely a good eats

Looking for a plant based restaurant in Memphis is very difficult…read more The experience here solidifies my feelings. I've been here about 3-4 times for various items and none are impressive. The smoothie bowl was melted, the fresh juice was pre juiced and poured in to a cup, and the zucchini noodle bowl was just... bleh. In this economy to toss a plate due to undercooked sweet potato and over cooked zucchini noodles as well as lack of flavor is sad, but expected. My advice to this establishment would be; plant based does not mean lack of flavor. Nor does it mean lack of presentation bc my food looked like it was thrown into a box. Very unappealing. Cashew ranch is impressive! Hence my two stars. Would not recommend and won't be coming back.

Nice clean restaurant, pleasant atmosphere, casual seat yourself format. We were greeted right away…read moreby our friendly server, had our drinks and appetizers (fried pickles) order in promptly. I had the smash burger, mom had the Cobb salad. Everything was delicious, arrived in a reasonable amount of time and all the fixin's (ranch, ketchup, extra napkins) were on the table before we had to ask. Reasonably priced, I'd say I actually prefer this location over the midtown location I remembered from years ago, 10/10 would recommend.

I love Huey's! I…read morelove their ever so tasty food! Some of the best burgers and wings around these parts! It's a chill of a place as you will ever find in all of the lands, planets, and galaxies!! I have said it a hundred times and I'll say it a hundred more!! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! I love Huey's! '26 - 14

The service here was absolutely amazing! The cashier was the sweetest and clearly had ambitions…read more the ambiance and vibe inside the store gave off 2000s vibes, kind of like Lizzy McGuire! The food was also delightful and I will definitely come back for another chicken salad!

I am no stranger to enjoying the delicious chicken salad from this place. The staff was helpful in…read moremaking selection. I had the Dixie chick and a seasonal flavor southwest Señorita. When I tell you that it is an amazing flavor bomb. It was so good that we got a Togo order of it. I look forward to enjoy those sweet delights of those little cookies after a great meal. I'll always come back because hands down they have some great chicken salad.

Wow, this review should be titled: First and Last. As this was our first visit and the last. The…read morecustomer service is abysmal, the person making the bowl was rude and condescending. I get it, it might not be the best job in the world, but you can be nice. The cashier was just as indifferent as the person making the bowls. My wife couldn't eat hers as it was too salty. Oh yeah, when went to sit down, most of the tables had food remains. All in all, a complete waste of money and time.

The manager Tameka at this restaurant was so forgiving about the not so pleasant mobile experience…read moreI had the night before. I'm very grateful for her and definitely will continue to come back thanks so much to her graciousness! Thank you so much Tameka.