So I have gone here 3 times in the morning and all three times I wait more then 15 even if there is only one or two ppl ahead of me and line and each time I get my food it's wrong? How is this even possible? read more

Whataburger - Why? - Burgers Near Me - New Braunfels, Texas

Great Whataburger!! Definitely enjoyed the service and their food! I have never had bad service or food there. I would definitely recommend read more

Sucks sucks sucks give them a chance to redeem it and still sucks... save your money or get a burger because they most definitely can't do buffalo. read more

Whataburger - Buffalo chicken sandwich cut in half extra sauce - yea right TRASH! $10 for trash.... gross - Burgers Near Me - New Braunfels, Texas

I had never been to a Whataburger before so my friend who I was visiting took me to try it out. We decided to eat in rather than drive thru. The place is clean and they had plenty of staff but only one cash register open. We were 3rd in line and were still waiting after 5 min and a group of people came in extending to the door. A worker came out of the kitchen and waved at the line, walked over to the soda machine, walked behind the cashier and waved at us again and went into the kitchen. I was expecting them to open another register but nope. We finally got to the front after 10 min and I got a Whataburger with bacon and onion rings and my friend got the chicken sandwich with fries. We found a table and waited for another 20 min before they brought our food. Maybe I'm used to "fast food" being quicker but I thought that was a bit long to wait for 2 meals. The one thing I didn't expect was when they dropped off the food the workers also brought us ketchup and salt and pepper packets and napkins rather than us getting it ourselves. I did really like the spicy ketchup! The onion rings were perfect but the burger was just okay. The chicken sandwich was a bit greasy but fries were good. Overall it was good. I'm not sure if it's just this location but it was a bit slow for "fast" food. read more

Whataburger - Burgers Near Me - New Braunfels, Texas

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Heard about this place years ago. Amazing burgers and bigger than you'd think for fast food. My eyes were bigger than my stomach on this one... read more

Will mess up your food almost all the time, and their staff is mostly retards who don't care about their job but food is aight everything else is garbage read more

Horrible employees, horrible service, 1/2 drive thru, and extra wait for anything else you might need.

You'll need a full tank of gas if you are trying to drive thru here... super slow. No exaggeration, averages about 30-40 minutes. Definitely not fast food! read more

Thumbs up to Johnny for his humor and great service and the food was great too!! Give that kid a raise

Slow service. Waited a half hour in the drive through. If you are traveling go to In n Out or Buccees across the street

The tables are usually clean, the food is good, the fries are probably better than most Whataburgers. It's too bad they're always playing dreadful country music. read more

Whataburger - The outside of the restaurant - Burgers Near Me - New Braunfels, Texas

I did get the wrong order but I work nearby so I new that this could happen when I got my actual food it was delicious

I stopped by on my way while driving to Austin. I went inside because I had to use the bathroom. I ordered to go and waited inside. I saw two people handling money and going back to handling food. No gloves. The woman literally picked up fries with her hands after handling money with no gloves and never washing her hands. I don't know if you know how absolutely disgusting dollar bills are, but educate yourself, because that is gross. I left my number card on the counter and walked out. read more

Get ready to spend over 30 minutes in line for your food. I have now been on 3 separate occasions where it has taken over a half hour to get my food. This place really needs to take some notes from Chick-fil-A... This place definitely deserves one star. read more

Eaten here several times and the food is great and hot. One of the best burgers is when it was hatch chili season and had a junior hamburger. It was really hot......tasted great and their fries are cooked done. Hard to choose between whataburger and In N Out..... read more

Super slow. I keep getting fooled by the fact that there's no one in line and thinking that means they shouldn't be busy. There is no reason you should have to wait 10 minutes in line for a burger and fries. read more

We came here after going to a concert and had drunk rowdy people in the car while ordering and had to make 3 separate orders. In spite of this, the woman working the window was extremely kind and worked to get us our food as soon as possible and all of it was fresh and delicious! Would definitely recommend. read more

This was my first visit to this chain and not disappointed. Very nice staff trying hard to keep up with steady customer line. The table staff came quickly with our food and that was a nice touch you dont get at mcdonalds. My swiss mushroom burger was yummy but huge so had nice midnite snsck read more

We ate there Saturday for lunch.. Ordering and food quality were as expected but people did not socially distance and sat at two nearby tables marked "do not sit here". One table backed up to a divider next to ours. Two persons were within one foot of me. No one who worked there cared to ask them to re-seat themselves though there was space to move to. I have seen staff direct persons to re-seat themselves at other dine-ins. We finished quickly and left. We will not be coming back. My spouse adds the tables were not clean. read more

I'm so tired of asking for ketchup and not getting it. A very typical Whataburger experience.

The new Mushroom Swiss burger is a rip-off. $8 should get you more than 4 mushrooms. I complained and got 3 more. In my opinion, a mushroom swiss burger should have a mushroom in EVERY bite. Every other mushroom swiss burger I've had in my life has mushrooms that fall out of it as i eat. I don't think the cheese was real swiss either. It was like that fake Kraft singles white square that they label swiss but has no holes. It doesn't taste like swiss either. Normally when i go to a Whataburger there is someone waiting at the counter when I walk in. Or very nearby and they hop to it. Not at this location. When I placed my order, when I complained about the mushrooms and when I stopped at the counter on my way out to tell them I was still unhappy I had to wait for someone to meander over to the counter. Looking at the other comments it appears this may be a sub-par location. That's a shame because it is so new. We were by another location in town but came to this one because it was newer and we thought cleaner. Only one table had someone seated at it but several tables needed wiped. The cleanish table I found had a french fry under it that I had to kick away so we didn't step on it. The manager on duty was very young. There seemed to be a higher level manager sitting at the front table doing schedules but he really didn't seem to have any cares about how the place was being run. He was close enough to hear me complain both times but didn't even seem to notice. read more

Some of the kindest people work here. The manager I believe (who's name sadly slips my mind) got our order, was so inviting and she was killing it with the leopard print glasses. Would definitely return and recommend. read more

I dropped by to grab a quick burger on the way home. Well that was the plan which was quickly dispelled. The order taker got my order wrong and I had to correct that. There was a full 2 lines when I arrived. I believe I spent more than 20 minutes waiting for my food. When I finally received my order it was hot and fresh, but that comes with any order from Wataburger. So basically if you find yourself here make sure you have a good book to read while you wait. read more

Gets the order wrong 95% of the time. The people are incredibly rude. Make sure to check your receipt because they have charged the wrong order in my card multiple times too. Edit: I will say that once Dorian started working here it has made the experience so much better! We need more people like that! read more

This Whataburger is the closest to my house so I came here ONLY for convenience... But there is nothing convenient about this Whataburger. The food is good, but expect a 30 min minimum wait at any time of the day. Just save yourself some time and go to In n Out. read more

Why do you charge for ranch not everyone like ketchup shame on you if you buy a meal you should be able to get any sauce available with your meal read more

Slow drive thru. As we are relatively local, we have been here about 5 times. Our order has been wrong every time. Definitely our last resort, but sometimes nothing else is open as late!! read more

No coffee ( Fourth weekend in a row ) no napkins, burnt eggs. Managers did not really seem to care. We live here locally and understand this is a busy time of year but these are simple things and they had ample staff read more

The only reason to go here is because they are open 24 hrs a day and even open on Thanksgiving. There is no other reason. Period. In line for 20 minutes is not "fast food" read more

This Whataburger has horrible service. I always have to wait at least 30 minutes at the drive thru before I finally get my food. We went inside the last time we were there and the line was almost out the door. Standing there I saw at least 5 people walk out before ordering. Once I got to the counter I realized why. Not one employee looked over to even acknowledge me and my friends. I finally asked for some help and he said "just a minute" and never came back to get our order so we left. Whataburger is excellent on their food quality but this location is not worth attending at all. read more

Worst service in the world! The staff was unprepared and slow that it started a rush. Jonnalynn needs to work on her service skills, when I asked for a patty melt with lettuce instead of onions... I was questioned. And had no remembrance of the order that she had just taken. Clearly she has no knowledge of the menu.. She also was busy doing her oh-so "important" side work of stocking cups that were already stocked INSTEAD of helping serve other customers.. Poor service and poor people skills. She also looks like a sloth... maybe that's why she's so slow. NEVER coming back! read more

My Cashier Eduardo was the best !!! I never do this yelp stuff, but my receipt had no survey on it and I just wanted people to know...I'm from San Antonio and he made my visit awesome !!! Thanx Buddy... !!! read more

Slowest fast food I have ever been to! 24 minutes in the drive thru. Went back to give a second chance.... 26 minutes in line and order completely wrong!! read more

Not a great experience. Food always takes a while and the staff is confused and not too friendly. The food is never good enough for the amount of money you spend. Also, my girlfriend was really looking forward to having that new coffee sake and she said it was sour and tasted like it was made with old sour milk and tasted like puke. NOT impressed and this isn't even based off of one experience. I really don't want to eat here again. read more

I was not very impressed with my recent trip to this location. I'm not putting this on here just a rant about horrible or wonderful food or service, but more so to praise this awesome young lady. It took forever to get my food. I had to get up and ask somebody if my food was coming because it took so long to get it to me, and by the time I got it my food was cold. The one plus side was this very sweet young lady that was working there. Her name is Stacy. She was running all over the floor trying to get every customer sitting down taking care of. When I told her I was waiting to get my food and was wanting to know the status was she mediately went to the back and looked into it and came back to me and told me that they were making it for me right now. She came back to check on mean three more times just to make sure that everything was OK. I did not want to tell her my food is called because I didn't want her to feel like it was her fault. I watched her the whole time I was sitting down and I just have to say that she is a great part of the team at this location! Keep up the good work Stacy!!! read more

Jalapeño cheddar biscuit!!! I don't eat pork, more so than not I have sausage on my biscuit and have to go back. That's why there's 4 stars!!! There are non breakfast meat eating people out there... LOL. read more

the literalist slowest and most disrespectful service i have ever experienced. girl with glasses and blonde hair was very rude and slammed the window and almost dropped my food between the window and my car window. read more

Literally stood there for 5 minutes without anybody saying a word to us the manager looked up at us a few times after a while "connie" came up and took our order she was very short with us overall this whataburger needs some staff improvements i love whataburger but will not come back to this one read more

Very disappointed in my experience here. Customer service was horrible. When I was ordering, the two associates in the front ignored us while they talked very inappropriately to each other. Then, I asked nicely for some condiments the lady rolled her eyes and walked away. Not to mention I ordered a chicken sandwich and the chicken inside was raw! I'm shocked by my experience here and I just feel that something had to be said. Won't be coming back for a while. read more

This has to be the worst Whataburger store in New Braunfels, I live right around the corner, and have not ONCE got a burger the same quality as the one of the 46, over cooked patties, cheese you can see through, over cooked fries and now onion rings, did I mention a charred beyond taste patty, Whataburger if your reading this I want a few refunds of gift certificate for all the horrible food from THIS location, probably have thrown away more then I have eaten. read more