I made an afternoon appointment and arrived 15 minutes early. When I checked in, I was told by an older, round-around-the-middle employee (Sal?) that they "didn't have time" to do the alignment on my vehicle. I was frustrated -- I had just driven 25 miles (about 30 minutes) specifically for this appointment. If a scheduled service can't be honored, customers should be notified before they make the trip. What made it worse was the complete lack of concern or effort to help resolve the situation. I walked out fully intending to call corporate and leave a negative review -- but then something changed. Another employee, Brandon Pascacio, noticed what happened and literally came after me in the parking lot to ask how he could help. I explained that I simply needed the alignment I had scheduled. Brandon asked me to come back inside and assured me they would take care of it. Because of Brandon's professionalism and customer service, Wheel Works ended up earning nearly $1,000 in business from me, including an alignment-for-life package, new tires, and additional repairs. He completely turned the experience around and is the reason this review isn't one star. From my understanding, the employee who initially turned me away was the manager or acting manager. If that's the case, Wheel Works seriously needs to reevaluate who is leading this location. Poor customer service and dismissive attitudes are exactly why businesses lose customers and damage their reputation. Brandon, on the other hand, is the kind of employee who builds loyalty and keeps customers coming back. The only reason this review is four stars instead of one or two is because Brandon stepped in and completely changed the experience. Without him, Wheel Works would have lost both my business and any future recommendations from me. Update: If you're looking for Brandon, he's moved to the San Mateo location on El Camino. read more

Wheel Works - Brandon provided excellent customer service and attention to detail. Ask for him! - Tires Near Me - Belmont, California

Incompetence a chain store scale! Came in for a tire change. Made appointment. They didn't honor the time, and then they didn't align my wheels. I was told come back the next day... first thing in morning and they didn't honor the appointment AGAIN. Then the guy in charge blamed ME... the customer Run away! read more

One lie after another - a complete nightmare Last Friday, April 3, in the afternoon, I bumped into a curb and two of my tires started losing pressure. Luckily, Wheel Works was very close by. I ended up changing three tires based on the sales manager's suggestion. I thought that was the end of it, but little did I know it was just the beginning of a nightmare. Right after they said it was fixed, I noticed that whenever my speed reached 30 mph, the car would start shivering and making strange noises. It got even worse on the highway. On Saturday, April 4, I went back to Wheel Works. After some waiting, they told me it was an issue with the wheel weights and that they had fixed it. I drove away - but the same problem persisted. A few days later, on Tuesday, April 7, I returned again. The sales manager test drove the car with me and assured me the issue was that I hadn't changed the fourth tire. His exact words: "I won't charge you if we change the last tire and this turns out not to be the issue." After some waiting, they told me the new tire made things "much better" but didn't completely solve the problem. They said they suspected a suspension issue but didn't have time to look into it that day, and asked me to come back another day. I drove away and realized they had lied - the issue was exactly the same. On Wednesday, April 8, I went to the store again. The sales manager wasn't there, but the store manager was. He told me it was a transmission issue, but refused to refund me for the 4th tire as promised. On Thursday, April 9, I returned again and met with the sales manager. He started playing word games, claiming that "not charge you" is not the same as "refund you," and told me he didn't have the authority to issue a refund. So here I am - facing one lie after another. It's been a huge waste of my time and energy, and now I have to take my car somewhere else to get it properly fixed. I want the overcharged amount of around $300 back. I plan to contact the Bureau of Automotive Repair and will provide recorded evidence if needed. I will keep this post updated until I get my money back. In the meantime, if you've had a similar experience at this Wheel Works or any other location, please feel free to reach out. I'd like to help if I can. read more

I had a 5 star review until it was time to get my rebate and the company ignored me. So unprofessional.

We have been using Wheelworks for many years. Twice, we experienced a flat tire after business hours. We had AAA tow the car to Wheelworks in Belmont, left the car in the lot and went back the next day to take care of business. The staff are professional and helpful. After I had my new tires put on, I was losing air in one of them. I took it back and it turned out it wasn't the tire but the valve. Wheelworks fixed it and didn't charge me. Good place, good people. read more

I had a tire leak and took my car to Wheel Works in Belmont. The team was friendly, professional, and got the problem fixed quickly. They explained everything clearly, and the service was fast and reasonably priced. It's great to find a shop that's honest and reliable. I really appreciate their excellent customer service and would definitely recommend Wheel Works to anyone who needs tire service or repairs. Thank you for the great experience! Sal read more

Team is great, Saul was a huge help. Great customer service was able to squeeze my car in and help with a solution!

Went in for a full inspection + for my (new to me) used electric car with a specific request to see the State of Health readout for the main high voltage battery, noted in my appointment comments. Phone call ahead assured me that they could pull that information and that a technician can bring it up on the screen to show me upon pick up since they couldn't produce a printout. Arrive to pick it up and a tech comes to talk to me about the inspection. I ask if they could bring it up on the OBD2 reader that they "brought out to show me". Technician proceed to plug it into the car, insult my decision to not purchase from a dealer if I was so worried about battery degradation then part way through the process, they get out of the car and walk away saying that they have "10 minutes left" and never came back. Went inside to ask what happened to them and was told that if I wanted that information from the car, I would need to go to a dealer. Paid nearly $130 for this inspection. read more

Called in to get a free service to get my TMPS Tire sensors check and no appointment needed and got a quote and said they do price match. Service was nice and price was decent. read more

If you want to know what automotive service should look like, look no further than WheelWorks in Burlingame. These folks are consummate professionals from the first phone call to the moment you drive away -- and as someone who has experienced the polar opposite at WheelWorks in Mountain View, I can tell you the contrast is nothing short of staggering. It starts the second you call. They quickly match your phone number to your customer profile and greet you with a genuine "how can I help you?" attitude -- not a script, but a real sense of care. That sets the tone for everything that follows. They always take the car in on time. No sitting around wondering what's happening -- they proactively keep you posted on how long to expect. And every single time, they've either delivered the car at the promised time or ahead of it. In a world where that should be the baseline, it's remarkable how rare it actually is. They also take the time to ask whether you'll be dropping the car off or waiting -- a small thing that makes a big difference in planning your day. And when the job is done, they clearly walk you through exactly what was done and what the charges are. No surprises, no confusion, just transparency. This is a team that takes pride in what they do, and it shows at every touchpoint. Hard to believe it's the same company as Mountain View -- the Burlingame team sets the gold standard for what WheelWorks should be everywhere. Kudos to the entire team and the leadership for building a culture of genuine professionalism and customer care. Highly recommended! read more

I accidentally broke the valve on my tire when putting air and the workers offered me a free service to fix it! They were super attentive and helpful. Would definitely recommend read more

Great service and very friendly staff! They quickly helped me figure out what was wrong with the tire. Everyone was very polite and helpful. Absolutely happy with the service! read more

I dropped in at 3 pm on a Sunday after noticing a slow leak in the rear driver's side tire. They were able to take me in and estimated 60-90 minutes for the fix. I waited, because I wanted peace of mind before my commute took me over the bridge on Monday. It took a bit less time than they estimated, and the most surprising part? No charge! I was pleasantly surprised, and hopefully won't need to be back for a while, since my tires (and car) are still pretty new, but if something else happens, I appreciate how close and helpful they were. read more

Saul at Wheel Works was patient while educating me on why it was a good idea to change the tires (8+ yrs old with tred but cracking). Very much appreciate his methodical approach and concern for my safety. I always have GREAT service from Wheel Works and choose them over any other installer as they are competitive on price because Wheel Works owns Bridgestone. read more

Relative had a flat time going through the toll booth on the bay bridge. She believed someone slash her tires. Marwin who helped me noticed the tires had bubbles and cracks on the bad tire. He indicated other tires had cracks too. One of the tires didnt even have the year. I can't tell with my eyes, but I do feel bubbles. It's not good to drive with bad tires so on the side of caution, spent money on all 4 tires and wheel alignment to be safe. The car was promised in two hours and indeed ready. Efficient. Their restroom needs a good cleaning. Plenty of seats in the waiting area. read more

Both of my vehicles and my husbands have been to this shop, and I've had mixed experiences overall. That said, Micheal the advisor is an absolute gem! His customer service is phenomenal, he's personable, professional, and the first person at this front desk who really made me feel taken care of. I came in for a simple oil change on my Honda, and shortly after leaving, my tire light came on. I called right away, and without hesitation, Micheal told me to come back in. Thankfully, it was just a valve stem issue, which they quickly addressed, and I was back on the road in 15 minutes I also want to give credit to another mechanic for a seperate occassion, I regret not remembering his name, but he was a senior mechanic who previously worked on my truck. He was incredibly thorough and persistent, troubleshooting issues other shops gave up on. Ignoring an advisor when they said he was taking too long on my vehicle right in front of me though I had an appointment. I was even told to take it to the dealership prior, but this mechanic stuck with it, replaced all my TPMS sensors, and solved the issue perfectly. Their online scheduling is super convenient, which makes getting an appointment really easy. Since I have a regular mechanic, I can't speak much to their repair recommendations, but they've been great at squeezing me in when I've needed something quickly or last minute. My experiences here have been a bit mixed overall, which is why I'm holding back from giving a full five stars, but there are definitely standout team members who go above and beyond! read more

Always helpful staff and appointments are always easy to make. Very much appreciate Saul and the crew there.

Antonio and Saul were extremely kind and helpful taking care of my flat tire. They took my car in on very short notice and went the extra mile to ensure the job was done to absolute perfection. I'll be sure to come here first from now on for my tire needs. Thank you so much! read more

Everyone was great but especially GiGi. I really appreciate her professionalism in communicating the tire replacement process for my car. Also, for a great price. I really appreciate the fact that she cared so much about providing excellent customer service. Thank you so much!! read more

Great auto shop for quick fixes. Saul is a standup guy, he keeps it 100% real and tells you what you actually need to keep you safe on the road. He provides honest service at an affordable price. The staff here genuinely care about their customers and do their best to help. read more

As an established customer, I took my new (used) car in due to a slow leak in one of the tires. They were pretty backed up and estimated that it would be 1 - 2 hours before they could get to it. An hour later they called me and let me know that the tire was fixed. Much to my surprise (and delight), when I picked up the car, the service fee was $0.00! I very much appreciated that although I had not bought the tire from them as an established customer they repaired it for free! Great service policy (and friendly people too). read more

Great service and customer service. Needed new tires and the manager Sal helped me out for a good deal. Everything was smooth .Definitely coming back. read more

Sal was super helpful, had to replace my tire last minute, he wanted to help himself but time was limited. Although he couldn't get it done himself, he went out of his way to point me to someone who could. Amazing customer service read more

We went to this place a while ago to replace our front tire, the guy in the front is very nice and friendly and no complain about it. When the car is finished and gave us the key, we saw some rubber hanging on the side of our car (tesla) there is no rubber hanging there when we brought the car there we are just scared because it's closely to the battery of the car, the guy in the front desk called the one who changed the tire and he said it's been there. And they laughed at us and he told him what happened to the other workers too and they laughed at us very loud. I mean it's okay if it didn't happen there but laughing at us like that is not cool. read more

Beware when you come to this location. They will always upsell their services especially tires!!!

This review is specially of your service advisor Michael. Michael is one of those rare people that gives you hope in the goodness of others again. He's one of those people that is trustworthy and honest, which is a very rare thing when it comes to mechanics and vehicle repairs. All of my family's vehicles have been serviced by him and he has always been fair and honest and reasonable. He will tell us when a "recommended repair" is not necessary and when something is. My family members have all mentioned to each other how every encounter with Michael has been exceptional. He is so exceptional that we have followed him from business to business. We are not loyal customers to any of the companies he works at, we are loyal to him specifically. Yes, he's THAT good. Michael, you are a honest, reliable, and an overall excellent person. You treat people like family and it shows. Keep doing what you're doing because it's refreshing and it stands out. Thank you for all you do. You're appreciated and I hope your employers recognize it. read more

Needed 2 back tires for my BMW. Thought it would be an easy quick replacement but ran into to an issue with a stripped extended wheel lug bolt. Saul and team did not give up. They were able to put back 4 of the 5 bolts to get my car drivable. It was awesome to see them take time to fix my issue although it took several hours out of their day. I truly appreciate their dedication and willingness to help. I will be taking my car and my family's cars here to get tires going forward. Thank you! read more

I've been a loyal customer of Wheel Works in Belmont for over 10 years, but after my recent experience, I will never return -- and I strongly urge others to think twice before trusting this location with their vehicle. I brought my car in at 11 AM with a nail in the tire. The tire still held air, the car was fully drivable, and I only needed a simple repair. They told me I could pick it up by 6 PM -- a long wait, but I agreed. At 4 PM, I got a call saying the tire couldn't be repaired due to sidewall damage. Suspicious, I immediately went over to inspect it myself. To my shock, the car had been moved from where I parked it. It became clear that Wheel Works let the tire deflate and then drove the car in their lot, likely causing the very damage they later blamed as the reason they couldn't fix it. When confronted, they took absolutely no responsibility for their actions. This is negligence, plain and simple. I then offered a practical solution: install a perfectly good spare I had at home. They refused, citing a ridiculous company policy that they can only install new tires ordered through them -- which, by the way, would take days to arrive. I asked them to simply mount the donut spare that was already in the car, and they had the audacity to try to charge me $60 for that basic service. The final straw? Manager Marvin Roque. Rude, dismissive, and completely devoid of any empathy or customer service skills. It was like talking to someone who had zero training and even less interest in doing the right thing. In the end, I had to call AAA, who thankfully stepped in and quickly installed the spare so I could get the car out of Wheel Works. I am genuinely saddened by how far this location has fallen. If anyone from Wheel Works corporate actually monitors reviews, I urge you to take a close look at the current staff at your Belmont location. They are clearly untrained, unaccountable, and customer-hostile -- a combination that's toxic to your brand. For everyone else considering this shop: stay far away. What should have been a routine fix turned into a drawn-out headache, complete with damage, denial, and disgraceful service. A true disappointment from a place I once trusted. read more

We were visiting from out of town and noticed air leaking from a tire. When we showed up, the young man working the front said his mechanic would be going to lunch. I explained we had a 2+ hour commute home and he said he'd do the repair himself and he did. We were very appreciative of his service. There was also no charge as the car was less than a year old. read more

I drove from the East Bay to this location and it was worth it! Premium service, these guys care!

Have been a longtime customer - no more. Called twice for a quote (full set of tires) - no response, called back only to be left hanging on a call until it rang out. Will now try other locations who DO want this business. read more

Visited Wheel Works on 2 separate occasions and both visits were exceptional! Saul was extremely helpful both over the phone and in person! During the phone call he knew exactly what I needed and recommended the perfect choice! I was on my way to wheel works, and out in a breeze! My first visit was to replace my rear tires which were run flat tires, one had a nail in it and both were really bad tread. Saul recommended I change out the fronts as well as they were already cracking too. Unfortunate for me, within a couple days of replacing my rear tires I hit a pothole and the front tire was ripped open. Thankfully Saul was just a phone call away and same day I was able to bring my car in again to replace the front tires too! I appreciated the entire teams efforts to help get me back on the road with brand new tires! read more

Wheel Works - Old Ripped front tire from pothole, run flat tire that Wheel Works was able to replace the same day with a brand new tire - Tires Near Me - Belmont, California

Bought a set of tires here last year- great service. Since then I've had to come back to get air in my tires when the weather changes and they are really nice about stopping what they are doing to assist. Today, Razeel (?) helped me. Truly appreciate his help. read more

I've taken my car to Wheel Works several times, with great results. The only time there was an issue, I brought my car back a few days later and they addressed it free of charge. I recently brought my car in for a tire repair (a screw in the tread causing a slow leak) and they fixed it free of charge while I was in the gym next door. Great service. read more

The online system was not working and we would not know if the appointment was confirmed until we got to the store. The staff had not yet started working on the car after 2.5 hours of leaving it. This is the worst store ever. read more

I've been bringing my car down there for years and I've never been disappointed. They're very honest and very reasonable. They've saved me so much time and money through the years but I can't say enough about them. Great place to go Belmont Wheel works. Trusting, honest and reliable. read more

Called ahead, asked about replacing my tire sensors, and they said work could be done in 90 minutes. Their quote was $444.51 for the work. When I arrived, they said it would take 2 hours. When they hadn't even started on my car, at 1hr 45min, they said it would likely be another 2 hours. What a waste of time. I left and went to Costco, got it done for only $256.85 ... a savings of $187.66. Don't waste your time, just go to Costco. read more

Took an appointment for 8am on 12/29/23 for Wheels Alignment for my 2018 Tesla Model 3, the online pricing was $129. At check-in, the employee said that online pricing is incorrect, Tesla is more complicated, and it will be $410 for wheel alignment. He tried to convince me its a big job, at least 2-hours, I almost fell for it, but decided to walk away. Got my work done down the road at Big-O-Tires for $149. I can share the employee name, such rogue employees make customers go away to never return. Terrible! read more

Had an alignment done 2/17/25 that comes with a 12 month warranty, now on April 19th hear a noise pulling out my drive way. So I park it and jack it up and move my wheel and see my arm bolt that mounts to the frame is loose. So I call them to see how to solve this problem they told me to bring it by. I told them I would have to tow which cost me money for the tow. That they would look at it but they highly doubt it's from their work. That they just tighten a bolt for an alignment. Looks like they forgot to tighten mine. DO NOT TAKE YOUR VEHICLES HERE! read more

Wow . Absolutely amazed by the professionalism at this place. I had to luxury of being helped by Guillermo. Went in for a change of tires & alignment & left with not only immense knowledge of the importance of well balanced tires & alignment but also a new friend. The rest of the staff was very welcoming too . Will definitely be my go to for any wheel & tire needs ! read more