I had an excellent experience at Wheel Works in San Francisco. Car maintenance is usually something I dread, but the team here made the entire process easy and stress-free. From the moment I arrived, the staff was professional, friendly, and transparent about the work that needed to be done. They took the time to answer my questions, explain my options, and never made me feel pressured into unnecessary services. read more

If I could give zero stars, I would. I chose Wheel Works because it was conveniently close to my home, but it ended up being a complete waste of time and a very frustrating experience. I brought my car in Monday at 2 PM to replace two front tires. The woman at the front desk was friendly and let me know they were busy, but said my car would likely be ready by the end of the day and that I would receive a call with any updates. They close at 7 PM, and after receiving no call or communication at all, I headed there around 6:45 PM expecting the car to be finished. Instead, I was told they were too busy to get to it and was asked if I wanted to leave it overnight so it could be the first car worked on Tuesday morning. At that point, I was already disappointed because I could have taken my car elsewhere and had the job completed the same day. The next morning, I returned around 9:30 AM since they open at 7 AM. Gabriel was helping another customer, which was completely understandable, so my partner and I waited patiently. However, after finishing with the customer, Gabriel acted as if we weren't even standing there waiting. No acknowledgment, no "I'll be right with you," nothing. He continued working on the computer and answered the phone while we stood there for nearly 20 minutes. I understand phones need to be answered, but basic customer service and acknowledgment go a long way. After all that waiting, Gabriel finally informed us that they never worked on the car because the wrong tire size had been entered into their system by the previous employee. My car is a basic 2004 Infiniti G35 coupe -- nothing rare or complicated -- and instead of correcting the mistake, no effort was made to resolve the issue or communicate with me. At that point, I decided to take my business elsewhere. But it got worse. While driving home, I noticed a loud dragging noise coming from underneath my car. I pulled over and discovered my catch can dragging on the ground. We drove back immediately, and they claimed it may have happened while backing the vehicle out because the car is lowered -- despite the car being on stock suspension. Thankfully, Omar was accommodating and fixed the issue quickly, which I appreciated. Overall, this was an extremely disappointing experience. Poor communication, wasted time, lack of accountability, and terrible customer service from Gabriel. Based on other reviews, it seems this isn't uncommon. Gabriel's attitude is not suited for customer service, especially at the front desk where customers are the first priority. I would strongly recommend taking your vehicle elsewhere. read more

Wheel Works - Here's a photo of my cars catch can broken from their team. - Tires Near Me - Daly City, California

TAKE YOUR CAR ANYWHERE IS SF OR DALY CITY, JUST DON'T TAKE IT HERE! If you want to book a late afternoon appointment online these are not the people to do it with. They do not even honor their own Auto Care appointments booked online between 5:00 p.m. or 6:00 p.m. ! I booked an appointment on their on-line book appointment page. Once I receive my confirmation via email I printed it out and follow the instructions and arrived 30 plus minutes early. I drove by they're open garages and ask them was this Wheel Works because the way I came in I could not see the sign. They told me yes and I could park I yelled out to him I have a 6:00 pm oil change appointment. After sitting for almost 20 minutes straight with no one even coming out of the garage to acknowledge me and check me in I noticed another customer was getting ready to walk over to one of the guys from the back I said I better get in line because it's 3 minutes to 6:00 and check in. He was nice and we cracked a few jokes! But he started to tell me some excuses about Bridgestone tires owns the website and they book over book these appointments and blah blah blah blah blah blah! That they had three more cars in front of me and they close at 7:00pm and it's already 6:00pm and they were running behind. I told him I have an appointment for 6:00 p.m. he said we don't even take appointments at 6:00 p.m. I showed him on my cell phone that this is what my appointment says! I asked could I come tomorrow which would have been Saturday May 16th 2026. The look on his face as he was looking at Saturday let me know that they were booked! I said are you guys booked? He said yeah we're busy. He said can you come Sunday? No I have church and after church I have to wash! So, I said what about monday? And he said yeah can you come between 5:00 and 5:30PM? I said yes! He started rambling on, it's going to take a while to do it around 7:00, 7:30, or 8:00 p.m. this type of disorganization let me know that this is going to be a "hard no" for me to return back on Monday. Oil changes don't take that long the most I usually take is one hour. So, if I get there at 5:00 or 5:30 you should be done by 6:00 or 6:30. I am a woman who knows about cars. He booked the appointment! After getting home I'm very upset that my time was wasted because I have very little time to do things cause I have a very tight schedule! I came to the conclusion that this type of customer service is unacceptable! Especially, when I bookes my appointment online and expect that time and services render at my prompt arrival time for my onlineappointment! So, I decided I'm not going to spend my money or patronize with this unprofessional business that treats their first-time customers like they don't matter and disregard them like they are nothing and they don't appreciate our business ! So, for future reference be careful using this Wheel Works located at 5 Skyline Plaza Daly City California, their online appointment booking is deceiving and full of unfulfilled appointment especially if you need an evening or late afternoon appointment. They will have you sit for 30 minutes and waste your time without compensation or a discount if you decide to come back for a rescheduled time and day because they were overbooked or because they were behind schedule. I definitely recommend you go to another place like Midas or another oil change place who's going to take care of you properly and professionally. read more

Wheel Works - Parking lot - Tires Near Me - Daly City, California

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I went here to get an oil change on my car. I got there at 10:15am. I waited in line for about 20 mins probably even longer. I finally talked to a worker and paid. They said it would take a while and would give me a call when it's ready. I've gotten plenty of oil changes and usually it take like 30 -45mins if that?! So I get picked up and wait for a call. I get NO call so I call them at 3:20. No answer. I call back 10 mins later and they are like oh sorry your cars been ready! Like huh? Firstly, an oil change from 10am-4pm, 6 HOURS for an oil change is ridiculous! And then just forgetting to call is insane! The workers weren't bad but it's just so unprofessional and waste of time. I've seen other people say the same thing so it's not just a mistake it's a pattern. Taking on too many customers bringing the service down. Big waste of timeeeee. read more

Seriously, Gabriel sucks. I need to start there because his bad attitude was unprofessional and completely unwarranted. He looks pathetic and acts pathetic too... I came in with an appointment on a Saturday to get my tires replaced because one tire had a slow leak. I informed him I had an appointment to get new tires and which tires I wanted. He mentioned that the manufacturer doesn't make the tires in the size I needed for my vehicle and said they had a similar model. I was fine with that and said "sure let's do those, I don't recall the exact model". He then proceeded to say they need to order them and the soonest they would arrive is Monday. At this point, this is partly a bad review for Wheel Works also because you can't buy the tires online before hand. I scheduled the appointment with the understanding that the tires are available. If something is available why would you still need to order them? And why would I even schedule an appointment and come in at all if the tires still need to arrive 3 days later?! The website says they're available(including the ones Gabriel said they don't make), and I even reached out to customer service to confirm the tires would be available the day of the appointment since I couldn't buy them online then and there. But whatever the case, I wouldn't have minded any of this interaction up to this point. I asked, "Well, what's the next cheapest tires you got?". He responded with, "those are the cheapest tires we got". I felt like he misunderstood my question so I asked again, "What's the next cheapest tires you have available?". He responded in the same pathetic indifferent way. I was fed up with his attitude at this point and ended up raising my voice asking for a final time. He finally gave me an answer. I was short and blunt with him the rest of the way because of his bad attitude. I left and forgot to give the tool for the wheel locks so I had to come back. I went back and just ended up deciding to grab my keys and take my car elsewhere. I was helped by another individual that was helpful and cordial luckily. When he asked me why I wanted to cancel the service, Gabriel was at the counter helping another customer and I told them, "I don't like the idea of him(Gabriel) touching my car." I understand that I ended getting upset myself so I looked right at Gabriel and apologized for getting annoyed and being short. The entire time I was talking to him, that fat coward couldn't even look me eye to eye and was just sitting there chuckling. I appreciate the other guy for being professional, but seriously Gabriel is a real piece of work. read more

Wheel Works - Available tires that don't exist apparently according to the world's smartest whale. - Tires Near Me - Daly City, California

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I went in about 10 am on a Saturday and was specific about the service that I needed: the lifetime alignment. This is a great price because if you go anywhere else, a single alignment job is already easily $80 to $100. Since this is a lifetime alignment for $200+ your car, it is great and can save some money by doing it this way. The staff is friendly and just understood what I needed. I know this shop can get busy, especially on the weekends, but they got me in and took care of me within an hour and a half. But why I wouldn't give them a five-star rating was that when I walked up to my car, the steering wheel, armrest, and seat were greasy. I get that it is a u to shop, but no shop I have been to has left my car like that. read more

Wheel Works - Tires Near Me - Daly City, California

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I have been a loyal Bridgestone customer for 10 years, but my recent experience at Wheel Works was the worst I have ever encountered--due to both dishonest service and an associate named Gabriel who was shockingly unprofessional. I dropped my car off on Saturday at 8:53 AM. By 3:00 PM I called for an update and was told they were "about to work on it." I called again at 4:00 PM; Gabriel answered, promised to call back, but never did. The next day I called at 11:00 AM, and Gabriel became openly hostile. Instead of de‑escalating, he matched my frustration with aggression. When I reminded him the line was recorded, he said, "Bro, I don't care," repeatedly called me "bro," told me to "stop talking," and confirmed he had done so. That level of disrespect toward a customer is indefensible. The service issues are just as troubling. Gabriel claimed my wheel lock was stripped upon arrival and noted that "wheel lock warped, cannot remove, needs to break off." Yet this was not mentioned in my work order, nor was I notified the day before when my car sat untouched. When I inspected the lock, it appeared damaged by a drill, but the surrounding lug nuts showed no wear. If a lock is truly stripped, standard practice is to call the customer immediately--not wait for me to call twice. This is not the first time this location has shown a lack of integrity. Previously, my car was towed in for a no‑start. The manager, Kenneth, charged me $300 for a diagnostic and another $275.99 for a battery, totaling nearly $600 for what should have been a straightforward battery replacement--no real diagnostic was needed. As a former Firestone employee, I know the company's founding principle from Harvey Firestone: "I believe fundamental honesty is the keystone of business." That principle is clearly no longer honored here. On this most recent visit, I was also overcharged on labor. The AC condenser and suction hose share overlapping labor, yet I was billed separately for both--something this location has done to me before. I tried to address this with Gabriel, but he was dismissive and unprofessional. I ask to speak with someone from Bridgestone corporate. If I cannot reach the appropriate contact, I will file complaints with the Bureau of Automotive Repair and the Better Business Bureau. Bridgestone needs to take disciplinary action against employees like Gabriel and management like Kenneth. The lack of communication, double‑charging, and outright hostility have destroyed my trust in a brand I supported for a decade. read more

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Over five hours for an oil change and alignment is ridiculous. I scheduled an appointment and planned my work schedule around the estimated service time, only to spend most of the day waiting. I've had quicker service here when the shop was short-staffed, which makes this delay even harder to understand. This team is incredibly inefficient. I'm done with this location and do not recommend it to anyone. read more

Called and made an appointment for an oil change . I asked the person how long the servers will take he said it should only be an hour to an hour and a half since I am an early appointment 8 am. However, when I got to the place, the gentleman said it would take anywhere between now till noon. Very disappointing how one person is telling me something and the other person is not.. I asked the guy well I'm in an appointment doesn't that bring me ahead of other people? He said no, we don't have drops.. so what's the point of making an appointment then? Cause it feels like a drop in and you're hooking up your other friends you know by first name customer. Seriously heard the receptionist say "oh I'll take care of you ." Price is ok read more

Extremely rude and disrespectful customer service. Don't even bother calling. They won't help you at all. Other locations are entirely more respectful and helpful. These ppl are complete assholes. Take your money elsewhere! Believe the reviews!! read more

TLDR : TAKE YOUR CAR ANYWHERE OTHER THEN HERE! Very disappointing experience at this Wheel Works location. Before dropping off the car, I clearly told them the battery was dead and that the vehicle had not been operational for two months. That was fully disclosed upfront. Later, I was told the battery was dead because I supposedly left the windows open when I dropped it off -- which is completely false and makes no sense given that I had already explained the battery situation. Instead of listening or taking accountability, they tried to shift blame. The phone interaction was extremely unprofessional. The representative was sarcastic, argumentative, and seemed more interested in provoking a reaction than helping resolve anything. On top of that, they attempted to add $40 in "mandatory" fees that were never properly explained upfront as part of the tire service. Transparency about pricing should happen before the work is done -- not after the fact. They also initially refused to honor the $80 promotion advertised on their own website for purchasing four tires. It wasn't until I pushed back firmly that they agreed to apply it. Overall, the experience felt misleading, confrontational, and poorly handled. Customers shouldn't have to argue to get advertised promotions honored or to understand what they're being charged for. Management seriously needs to train staff on professionalism, transparency, and proper communication. Would not recommend. read more

Service not done at a reasonable time frame, poor communication. On Monday I made an appointment to get two tires replaced at 10am Friday. During the week I get a text saying they have to move it to 9am. No problem, I show up at 8:45am. After selecting the tires they tell me it will be 2-3 hours. Ok, slightly longer than I expected given I made an appointment but sure. I show up at 11:45am after 3 hours. They tell me it will be done at 2pm. I said sorry, I'm out. If you aren't going to start work in a reasonable time frame after accepting my appointment, I don't see why I should do business with you. You're just wasting my time. read more

Had a nail in my tire and called in the last hour of their day with little hope of getting my car fixed that night. They were friendly and honest about pricing from the start. Somehow fixed my tire in less than 30 mins, I was out in less than an hour! What a great save. read more

WILL NEVER GO BACK!! I had a 12pm appt. The lady told me they were short staffed and that it would be awhile. That there were 3 people in front of me. I was there because a tire a bought there went flat and I was driving on my spare. She said it would be a few hours. At 3:45 I saw a technician come out and talk to a guy that had recently come in to talk about the service they were doing on his car. I asked him when is appointment was and he said 3pm. WHAT THE H3LL?? I asked for and update. The lady said I was 3rd in line. Uh..that doesn't add up!! I had seen them cash out 4 people. Plus someone who came in after me was being serviced. I pointed this out. She went back to check on things. A guy came back to tell me that they couldn't fix it right now because they were waiting on someone to come in. Again, doesn't add up. I heard a clerk earlier mentioning there were two people working that could handle everything and it was only him that could only change tires. So, with 3 hours left to close, it was not like someone was going to be coming in to work on my flat. This guy was rude to me, and I watched him be flippant to 2 other customers as well I asked for my keys. Called up another place and in less than an hour had my car fixed and was on the road. NEVER GOING BACK!!! read more

Today at 11:30am 4/25 called 4 times to set a wheel alignment and was put on hold every time got disconnected after been on hold for 10 mins, WTF Do the staff care about the customer time? Hey our time is valuable like yours! Been on hold for half an hour now. Wheel Work at this location is a total joke! Still no one has picked up the phone to help the customer. Will complain to Corp Headquarter. The regional manager should check on all his sites. read more

My son brought in his 2019 Jeep Compass on 4/19/2026 to have all spark plugs replaced. Three days later white smoke came out the exhaust and his jeep won't start up. He paid over $300 for this. He tried multiple time to get hold of anyone at this Wheel Works but was unsuccessful. He is still waiting for any response. read more

Do not go to the Daly City location. Gabriel is the rudest person. They did not complete a service that they noted. Do not trust them.

One of my tires has a nail in it which was causing a slow leak. I came in with no appointment and they had it fixed in under 2 hours at a very good price! You rock Wheelworks! read more

It is shocking how consistent and terrible some business insist on being. This is probably because the location is conducive to high demand. On the last experience i dropped off a car with a VERY minor issue i had a hard time solving. They kept the car for over 3 days! Only to tell me that an entire lock assembly had to be replaced, at a cost of over $1k. And it would take like 3 days. Charged me HUNDREDS of dollars - for this wisdom and expertise. I declined at this point and went elsewhere. The whole thing as it turned out - just - needed some lubrication and corrosion removal. The actual fix cost less than $20 and took about 1 hour. This place is not just BAD -- its AGGRESSIVELY incompetent and will absolutely waste your money, AND TIME, and the result will be low quality. I guess - if you're "just buying tires" this place "may" be ok. read more

Gabriel has the Worst customer experience, asked a time frame for a flat repair and he said. "we can try and get too it by the end of day" so If i had dropped my car off and they couldn't get to it by the end of day, I would pretty much have wasted my time. Most tire shops usually have a timeframe for certain jobs. This place clearly doesn't know how to run a business hence the low star reviews. read more

Absolutely Horrible! Drove across town to make sure I get there on time on Saturday because I kept getting multiple texts to ensure I would be coming to have my oil change performed. From the get-go, the manager gave expenses handout angrily and demands. I don't come any further. He cancels my appointment saying that he can't have anybody work on my car because somebody called in sick. I demand to speak with a manager he refuses. read more

My car had a minor emergency and the closest shop in town was wheelworks. Even though I was in a pinch, I disregarded all the negative reviews and dropped off the car anyway. That was my first and last mistake. They said they fixed the issue and the car was "working fine" and after driving less than a mile, the check engine light comes on and it keeps having the problem.. I was able to barely drive it back and there was nothing they could do that night because the one guy who could do anything went home. After reading more of the reviews I can truly understand why this location gets so much negativity. Save yourself some time and money and go somewhere else. read more

Thumbs up to the team for recommending services through an email document, instead of pushing you to do them on site when you arrive. My car had scheduled maintenance and was done in under 3 hours, ready for pickup. read more

My tire was leaking air I came here and they didn't have any appointments available for the day. However they directed me to the autozone next door to buy a plug and fix kit so I did that, however when I made the puncture I completely put a hole in my tire and got a flat completely. Jon was so helpful in helping me get it fixed even though they were busy and he pumped it up with air twice and helped me find the leak source. Shoutout to this team, huge W from Jon and the guy with the bandana on his head for helping me out. Then he inspected it to make sure I was good to go. read more

All I went in for was a replacement of all 4 tires for my 2009 Civic and I've been waiting for 4 hours. No update on what may have happened, no effort to let me know what, or if something went wrong. read more

come in for tires replacement and wheel alignment. Customer service is great and the team is professional. Thank you for help

They did a good job identifying the TPMS-related issues and replacing the sensor. They also performed an alignment and oil change on my car.

Staff were friendly and knowledgeable. Came here to replace 4 bald tires. They really try to sell you a yearly or lifetime alignment plan.

No, I wouldn't as greeting and friendliness didn't seem to be there. Additionally, they advertise discount if you provide a five star review, just take care of people and the 5star reviews follow read more

I brought my car in for new tires. When I left my sensors did not work again and they wanted me to pay 130 dollars to fix. The sensors worked fine when I brought the car in. read more

No appointment but I showed up at 9:00 am as soon as they opened. Only 2 other people. Went in for low tire pressure. That was fixed. They told me my brake light was out. So they got me for $88.00 it is now 12:00 pm 3 hours later still waiting. How long does it take to replace the bulb. ‍‍ read more

came to get a realignment and an oil change. gabe was very kind and helpful! juan was the technician, and he was very fast and efficient. he told me what i needed to repair and i will definately return for service! read more

After getting a flat on my Rent-A-Car, I was instructed to go somewhere and get the tire replaced so ANTHONY at Wheel Works really cared and was diligent and got everything taken care of and I'm back driving again with a new alignment and a new tire. It was extra work for ANTHONY because he had to contact the rental car company to get paid and approved. Evan Richards, San Francisco organizer. read more

Wheel works my go to auto shop. Mechanics are so friendly and knowledgeable. Customer service is very easy to talk to.

I will not be returning. First and last time here. I don't understand why a simple oil change take hours? I dropped it off for convenience. I didn't plan to be in this plaza for this long. Drained my oil and went to lunch? Cmon man at this point I'm about to go back there and finish the job myself. read more

I had a nail in my tire and came to Wheel Works for help. The team was professional, quick, and very helpful throughout the process. They explained everything clearly, fixed my tire right away, and had me back on the road in no time. I really appreciate their excellent customer service and efficiency highly recommend them for tire repairs and maintenance! I'm also glad they're open on Sundays it made it so much easier to get the repair done. read more

I've tried to give this place a chance several times but never worked out. This time I had a flat tire, on Sunday, and called for an appointment. They said sure, I can get you in on Tuesday lol... thank you! I'll go next door for a tire kit myself. read more

If you plan to use the discounted oil change/filter coupon, just be ready that it will take ages regardless if you have scheduled appointment. They will prioritize services where they can earn more and will bump you off the line and make you wait for more hours for a change oil service without notifying you via phone unless you call and they will say that they have 17more cars in the pipeline even if you scheduled your appointment in the morning without any cars in the shop. read more

Came in today to get two tires replaced. Was quoted 1 hour "while I waited". Well, it took over 3 hours! That was enough time for me to walk into every shop and restaurant at the shopping center and I still had to wait another 30 min in the customer waiting area. They should be honest with the time required instead of wasting customers time. Next time, I'm going to Costco tire center instead. read more

Wheel Works - Six bays and only 4 are being used - Tires Near Me - Daly City, California

Was quoted a price over the phone. Went to this location the same day and was told it would be over double the quoted price and the manager was unwilling to work with me at all even though I was quoted the very same day. Would not go back or recommend. read more