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    Wheels America

    2.3 (15 reviews)
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    Grease Monkey - Shop

    Grease Monkey

    (28 reviews)

    $100 for synthetic oil change? Wow! But I had my first grease monkey that identified as female…read more I actually told her I trusted her more than the average monkey. Inside was a nice snack bar and little gift shop with girly-girl stuff: Sequined boots, hats, sweaters. Good service from sharp team.

    I was encouraged to bring my foreign vehicle here for what was described as an "easier" brake…read moreservice involving my rear brake pads and sensor replacement. Upon picking up my car, I was immediately greeted with "good news/bad news." While I cannot personally speak to whether the repair itself was completed correctly, the customer service experience that followed was unfortunately unacceptable. What was most disappointing was the level of disrespect displayed by the on-duty supervisor, Christina. I was simply seeking clarity and understanding regarding my situation, yet the interaction quickly became defensive and unnecessarily aggressive. Rather than helping resolve the concern professionally, I felt accused of requesting something I was never asking for. At one point, Christina even told me to "write a Google review because the owners read every one." Initially, I had no intention of doing so, but after reflecting on the interaction, I felt it was important to share both the negative and positive aspects of my experience. I do want to recognize Butterworth, who stepped in and completely shifted the tone of the conversation. He handled the situation with professionalism, kindness, and respect, and he sincerely apologized for the experience. His ability to de-escalate the situation is the only reason for the additional star in this review. I truly appreciated his customer service and calm approach during an otherwise extremely frustrating experience with Christina.

    Wheels America - wheelrimrepair - Updated May 2026

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