Ambiance: plenty of places to sit if you want to eat in Service: friendly and quick Food: I love White Castle, you hear me? I love it. 4 sliders w/o cheese, small fry and two fish sandwiches - so good. Glad I got to go here on my hometown visit. read more

White Castle - Sign - Burgers Near Me - Collinsville, Illinois

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Clean. right nest to a bunch of hotels. Seen some negative reviews about the workers , They were way friendly to me

If I could give zero stars I would. I placed a mobile order that was due to be ready in 10 minutes. 30 minutes later I had to ask if they even received my order, the employee stated yea but we have to serve in restaurant customers first. 4 orders were placed at the counter starting approximately 5 minutes after I placed my order and all of them were served first. Once I finally did receive my order(10 sliders, a chicken slider, and a side) I asked for honey mustard, they gave me 2, I asked for 8 more and they proceeded to give me 2 more at a time with me continuing to ask for more. Then when I started to eat the sliders they were so salty they were not edible. No amount of sauce can cover up the extreme amount of salt dumped on my burgers. Not to mention the buns were all wet and soggy. At least the side was decent and edible. read more

We went on 24 May 2025, Saturday at 10:30pm. First off, food was hot, and what you would expect from WC. What was horrible, was the young man at the drive thru. I have no idea why WC would put the unfriendliest person to work in any position to interact with customers. He is VERY RUDE, no class, and I'm guessing he was never taught any manners. After speaking to him kindly with nice gestures on several occasions, he just kept continuing to ignoring and being rude. We own several food establishments and I would NEVER hire anyone that makes my customers feel any other way than good about their purchase. His attitude definitely needs discipline or to be fired. These are the type of employees that take down a business. If I was the owner of this establishment, I would have a good talk with the hiring manager. read more

God awful service. Had to repeat myself 4 times. They asked what we wanted to drink but said they have no Dr. Pepper, Sprite, Coke, and no Hi-C. Then we asked if they could add cheese on the burgers and she said, "no but we can put it in the bag for you." Terrible experience we decided to eat elsewhere. I'm from Michigan and have never had this experience with White Castles. Please do not come to this establishment. read more

This place can get pretty busy, especially in the drive-through. If there are more than three or so cars ahead of you in line, my experience has been that you're in for a moderate wait time. Occasionally, I'll go in, and I have to say they keep the dining area fairly clean. What more can you say, it's traditional, white Castle, sliders, and when you're in the mood, you're in the mood. It always comes out piping hot! read more

Ended up here a few times on a late night tip during my visit to St Louis. No White Castle in California so it's always nice to get when I'm around one. Service was quick + the food hit! Definitely can't go wrong here! read more

White Castle - hot dogs and french fries on a table - Burgers Near Me - Collinsville, Illinois

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ordered the 4 deluxe chicken sandwiches and none of them had tomato or sauce, one had the smallest bit of lettuce on it and when told, we got a sorry bro and were out of tomatoes. why not tell us that when we ordered them cause you charged us extra for TOMATOES AND LETTUCE! read more

White Castle - Burgers Near Me - Collinsville, Illinois

I ordered 3 cheeseburgers. 2 were warm and 1 was cold, the cheese was not melted and the bun was hard! The seevice was also slow. read more

White Castle - Burgers Near Me - Collinsville, Illinois

In the city of Chicago, we got some trashy White Castle's but this one takes the cake. I walked in here at 10pm and the workers here are on their phones, vaping and lounging around on the job... I still ordered food sure because everything else is closed at this time and I waited longer than usual for some chicken rings that came out cold and over cooked while my sliders were also cold. They don't sell veggie sliders anymore either. Staff doesn't even know customer service 101 and their dining room cleanliness is sub par read more

Car ordering should not require 35 minutes! Had not been in a while. Tasted as good as I recalled, but twice in the same day, it took 30 plus minutes to get order, 35 minutes at Collinsville Illiinois yesterday and 32 minutes at Vandeventer in St Louis, a few hours earlier. Probably never again. Managed too poorly to be worth another visit. If it takes eight per shift to run it and only four show up, just close for the day. read more

So what can I say. It's White Castle. I can't stand the burgers so when my son wants White Castle I can tolerate the little chicken sandwiches with no cheese and extra pickles. Sounds simple right. Wrong but like I said earlier what can I say it's White Castle. Don't know why I expected to get my food correctly again it's White Castle. Do your self a favor and check every item you ordered before you leave the so called restaurant. Now I still have to figures out what for dinner. read more

The team that was working at White Castle tonight did a PHENOMENAL job! The person who was taking drive thru orders was pleasant and kind, and had a great personality! His employee number was #1554. When I got to the window he had a pleasant smile and the team that was in view was doing an outstanding job. Everyone was working and doing a great job getting orders out in a timely manner. Most times when I go to other drive thrus, despite personnel shortages, you see goofing off, people on phones and overall unprofessionalism, but the team at White Castle tonight was working harmoniously, focused on getting out orders and the person on the window had a pleasant personality. I will definitely visit this location more frequently because despite the personnel shortages at restaurants, you all have a solid night team at the Collinsville location, and they need to be publicly praised. Please make sure the GM tells them of this glowing review and if you can, GIVE THEM RAISES! Fast food is a hard and thankless job and this team did an outstanding job and should be recognized for it. Food was piping hot and order was perfect! I came straight home and started this review because they really blew me away and deserve the praise! read more

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Stopped here on a Sunday night just before getting home from a little road trip. We decided to eat inside. We ordered 3 veggie burgers, 2 chicken sandwiches, and 2 orders of fries. Everything was hot and fresh. We also got a to-go order to bring to friends. The place was clean enough and the service was friendly. read more

White Castle - 2 chicken sandwiches & small fries - Burgers Near Me - Collinsville, Illinois

Every time that I've visited this location, the food was served quickly and hot. The burgers and onion rings have all been spot on. I always try to go when there are cars in the drive through, to insure hot burgers and they have not disappointed. read more

Worst White Castle I've ever had ever!!! The onions were burnt dark brown which ruined the flavor of everything. Never again.

Literally watched the staff stand around and talk while waiting on an order...which is now 10 min behind schedule

Ordered on my app. $85 worth of food for my team. Left the hotel and went to pick it up on time. Couldn't even get it. They had the doors locked at 7:15pm. I had to wait in a drive thru line a full 30 min to get to the window. Then they make me pull over and wait for my food because it's not done. I've been sitting here now over 40 min total after my order was due. Manager says they only have 3 people working. But that's ok. They gave me a free sack of onion rings to go along with my cold food. What a joke! read more

White Castle - Burgers Near Me - Collinsville, Illinois

Once a year I have to stop in for some sliders Dont recommend everyday but damn they are good once a year.

Stopped by late tonight because it was the only place open. Drive through was lit up. Line wrapped around the building. No one took my order when I got to the order board so, like others ahead of me, I decided to drive around to the window after a few minutes of sitting there with no answer from the speaker. I thought maybe the system was out and they just hadn't had time to put up a "drive around to the window to order" sign up yet. Drove around and found they'd all gone home and someone had slapped a "we're closed, someone will be here at 7AM" sign on the window. Hopefully everyone is ok and it wasn't a serious incident that caused them to leave the store unmanned. The one star is for the rudeness of leaving the menu board light on and not having had the courtesy to have put a sign in the drive through to let people know when they're not open. read more

Amazing. Truly a welcome sight at 2:00am after diving through five states. I complete my order (they had calamari!) or so I thought, when the clerk's voice comes back through the speaker box, "Do you want cheese on those [fries]?" .... "Uh... YEAH, I want cheese, and thanks for asking, I had no idea.." ..."Oh, ok. And chilli?" Now he's just messing with me, right? Anywho, I eventually proceeded further off into IL, with a sack of burgers, two or three chilli-cheese covered sides, and only two regrets: 1) It was still a few hours until they started serving breakfast. 2) At the time at least, I was pretty sure that was the Northernmost White Castle, and knew the cravings would return by breakfast. Thank you, White Castle. Keep being you. ... Though, may I suggest there's some room for expansion North in the upper Midwest, like one state up? That market is really underserved, and if you don't hurry, Krystal will beat you to it. (Sounds like I'm kidding, but a Cane's and three new Popeyes just opened, so...) read more

If slow was a requirement, I can see why these people work here. My goodness! I thought I'll be smart and go inside since the drive through was out to the street. It was more people waiting inside. read more

Downloaded Yelp JUST to leave this review. The staff was condescending and rude. No eye contact and just shoved the bag of food in my face. And the food, oh god the food. It was actually terrible. Fries were cold and dry, burgers were grey and (no exaggeration) the worst I've ever had. read more

White Castle - I mean seriously... is this even food? ORIGINAL SLIDER CAL 140-150 - Burgers Near Me - Collinsville, Illinois

I generally love White Castle, but I absolutely hate pickles. So I order my sliders without pickles. Not only did these jerks give me pickles, they put them in the middle of my sandwich where I didn't see them when I checked. That's intentional asshattery. It's not exactly convenient to go back either. A waste of $13. Don't go here. read more

If you can get past the smell and the taste. You probably can't get past the wrong orders and having to actually ask for your change back. Only reason I give it an extra star is because it is a White Castle. read more

Love visiting White Castles. The hamburgers taste great. The emplyees were very friendly and the restaurant was very clean read more

White Castle - Burgers Near Me - Collinsville, Illinois

I ordered a crave case online at 11:27pm. I'm still currently waiting on my food and it's 12:39am. I sat in the line for an hour. Finally made it to the window, waited for another 5 minutes only to be told to pull up and wait so more. When I expressed that I had already been waiting an hour and asked how much longer would it take, the employee turned around and asked another and he seemed to think it was the funniest thing he could have ever heard. I will never drive out of my again to spend my time or money on this place. Horrible customer service. Update: I received my food at 12:54am. Trash! read more

Every time me and my fiancé come here we have to wait 20 minutes before we order!!!! They are very slow and never have works as they say!!! We haven't been in a while and every time we come back it the same! Don't waste your time. read more

If you like being asked to pull forward and they proceed to forget about you for 15 minutes till you back up to the window, then remake your order. This is the place for you. read more

Oh you little grease soaked carb filled bites of heaven! I have waited years to have you again! The moment I landed in St. Louis I was on a mission to find you! If you are a White Castle fan, nothing in this review matters, you will eat here no matter what. However, if you aren't used to that "slider feeling" down your throat, you may not be a fan, but I encourage to try them or a few or a box! The establishment is white on the inside, it seemed clean and that's about it. The bathrooms were clean too, cause you need to know that! read more

White Castle - Burgers Near Me - Collinsville, Illinois

The food was hot and tasty. And employees were friendly. But they forgot to give me my fudge cheesecakes that I paid for. I also thought I was getting the 20 percent off discount for ordering online. But I forgot to put in the code (my fault) Overall satisfied. read more

White Castle - Burgers Near Me - Collinsville, Illinois

Food is good... that's it!! Staff is RUDE! Soda machine is always empty. No napkins, ketchup, or large lids... and the dining area has trash everywhere read more

White Castle - Burgers Near Me - Collinsville, Illinois

Giving them a 1 star bcuz I can't give them a zero. Still waiting in line after 45minutes. No excuse for that, will never be back. The owner needs to replace almost their whole staff literally I've seen over 15 cars leave from behind me. read more

Very old building & somewhat dirty. Took way too long to get our order. Food was good though! read more

Well I love White Castle on ocassion....some are great, some not so much. Came inside with my eight year old. Two other patrons in here....just about every empty table is filthy. No sense of urgency to keep up with orders (mostly drive thru)...just working at a "take their time" pace. Boils down to piss poor management as is usually the case with lackluster fast food service. read more

Says 24 hours. No one there at 11pm. Everything lit up like they're there but no signs saying they're closed. They just left.

Been a White Castle fan for many years. Have stopped in at this location several times. Most of the time have gotten good service. Did stop one night after the races and dined in. Was a little disappointed in the fact that some of the tables weren't clean and place was a little messy. It was about 11 pm. Maybe they had just gotten rid of a big crowd. All and all have been satisfied. read more

Says there open 24 hours even when all other stores have updated there hours for covid just because there's a pandemic dosnt give you an excuse to slack read more

Ordered a Crave Crase & Chicken Rings & Mozzarella Sticks & Desert. ASKED us if we wanted sauce replied yes honey mustard & BBQ got home to know they're wasn't nothing in there but cheese! read more

Grew up in the St. Louis area and visit White Castle every time I'm in the area. My fav is the double bacon cheese whitey. OMG. Miss them. The freezer case version are ok but don't live up. Tried their breakfast sandwich (bacon, egg, burger) Fantastic!! White Castle. Please open restaurants in Dallas!!! Texans like delicious fast food too. read more