**Came in with no appt, out in an hour!…read more Highly recommend an appt. But for those who don't, my visit was very straightforward. I arrived at 6:15 on a Saturday when they open at 6:30. I was fifth in line for those without an appt. The indoor seating area was very clean and nice and had a screen to show the list of those with appts, those without appts, and how many were being seen at the moment. As for the blood work appt I had, the lady was super nice. Everything seemed professional and clean and I was out of there really quickly! Parking was really easy. Lots of spots. I believe there are two entrances but regardless the signs to Quest are helpful. Overall, would like to go to this location again, though I hope I can get an appointment ahead of time!

Pretty good experience :). Friendly staff. Easy parking. Can get crowded. Clean. If you have a…read morecough and are able, please wait outside instead of coughing on people in the waiting room, they can call or text you to come in at your turn/appt.

I had to come in for a blood draw today and had the absolute pleasure of being taken care of by…read moreMorgan. After the draw, I started feeling like I was going to pass out, and when I did, Morgan quickly called in the rest of the staff for help. Everyone who came in was incredibly polite, and I never felt judged for a second. Morgan was helpful, informative, and kind throughout the entire situation, making me feel safe and genuinely cared for in a way I have never experienced with a medical caretaker before. I felt like I was in amazing hands. I highly recommend this LabCorp location, and Morgan specifically!

The lady in the front checking people in after they use the self check in device was extremely rude…read more, unfriendly and un professional. I watched while in line elderly patients who needed assistance with the self check in device and she offered no help and was short and rude with them. While others waiting offered assistance. She set a tone in the office that was unpleasant.

Made an appointment online for 11:45am, arrived at 11:30, checked in using the QR code sent to me…read moreand received a message I would be notified by text as to when I would be called. The waiting room was full and there was a line out the door. I waited about 30 minutes till an open seat was available to wait inside as it was starting to warm up. We were told they were behind an hour so there was definitely going to be a wait. Everyone was getting impatient, myself included. Many people rescheduled and left but I waited it out. It took about an hour and a half wait from my arrival to be seen. Once I got called back, everything was quick and easy. The technician who drew my blood was friendly, gentle and professional.

This Chino location is the WORST Labcorp facility from front office staffing to environmental…read moreconditions. The place is small especially the waiting room is packed with people cramped inside not to mention, standing room only. It's outdated, unclean & unsanitary. Front desk staff looked miserable and unfriendly. Waited patiently outside the facility in the hope of getting called soon for my 7:15am appt. Got called in within 20 mins. While waiting outside with 7 other people also waiting, you can't even hear your name called out since there is no intercom or loudspeaker available. Phlebotomist was nice, the only thing positive and with effort around here. Please consider MOVING to a bigger, newer location to accommodate patients' needs efficiently. A Labcorp in Chino Hills sounds nice.

Nicer, cleaner, and more spacious than Lab Corp. Easy parking. Easy check in. Short wait times…read more Procedure was quick and painless. Staff were friendly. No complaints.

My wife came in today for scheduled bloodwork for my son. He had an appointment for 3:30 PM, and…read moreupon arrival, they checked in and were put in queue as it showed on the screen in the lobby. Given a Friday afternoon, it was crowded, but saw my son's name on the list confirmed they would be seen in order. As they waited, a lady came in and got the attention from the staff, and asked for a walk in, claiming she had an appointment. She didn't but they somehow gave her a spot. As my wife waited, seemingly longer, they noticed that my son's name was no longer on the monitor queue. Other customers were being called in, including some that arrived after them. My wife finally got a staff member's attention and told her the situation. The "rude" female insisted that they had no control over what the screen showed. (Odd that you can literally put people on the walk in queue but have no say with actual scheduled customers, BS). Long story short, they ended having to wait until all customers were seen, including walk appointments. After, pleading with the staff member that we were scheduled, they did nothing to help and made us wait until closing. Again, scheduled appointments are confirmed via text and email if you have been here. But no attempt to fix the situation. The worst experience ever at Quest (given we've been here several times and haven't had an issue). The horrible, staff member who would not help, and to top it off, she kept telling customers how busy they were because they were short staffed. That is no excuse when assisting customers. Second, saying that they had no control over the queue when they were clearly able to take walk ins, but mysteriously removed my son from the list. We've been to this location before, but it seems that horrible employees lower the standard of customer service and the overall business. Even worse is that so many people rely on Quest because many private doctor's offices do not handle internal bloodwork; so Quest has this massive contract with nationwide offices to do bloodwork for them. The customers who rely on Quest are our family members, whether sick, elderly, some dealing with major medical issues, yet they might come here and have to deal with the BS that my family dealt with today. Just horrible. Hoping to figure out if there is actual management or staff supervision to bring this issue to.

At least the technicians know how to draw blood compared to Quest lab in Chino. This lab may not…read morelook great compared to Quest, but the technicians know what they are doing.

Our family have been coming to this place for blood work for many years. The previous experience…read morewas okay but lately we had very horrible experience with the front desk lady. She probably really hated this job because she was so rude so impolite and when she talks to you she sounded like you are stupid or low life. This is very unpleasant. We are here to do blood work and bringing revenue to your company so you can keep your job but you act like we are begging you to do blood work for us this is insane. I ended up calling the corporate office and file a complaint which I doubt they would do anything but I'm doing what I could so that others don't have to experience the same thing that my family had to go through.

I showed up almost 45 minutes before they closed. The kiosk's were not working and said go to a…read morewindow. Was waiting in line at the Pharmacy window which was the only window. Finally a female who seemed to work for Labcorp came out of the door to get the one person sitting and waiting. I asked if I was in the right line and she said they were full for the day. Maybe true, but waiting for 15 min or so to find out was BS, maybe have something posted so I don't waste my time. Just rude to not value people's time.

I highly recommend this location! The entire staff does an amazing job! Marisol was very kind and…read morethe place was clean and fresh. You can tell they really care about their work and their patients. P.S. I recommend paying on the website and scheduling an appointment. Although they do accept walk-ins, you'll have to wait depending on how busy they are. They definitely deserve a nice lunch... and a raise lol

Came here early in the morning without an appointment and was seen within 20 minutes. I'm sure it…read moregets busy as the day progresses so I highly recommend that you make an appointment. Check-in is easy with a kiosk. If it's hard, the very friendly staff will help. Talk about service with a smile! Plenty of parking. Facility is located downstairs and is accessible by stairs or elevator.

This place is depressing. Nobody smiles or has any manners or compassion for people with serious…read moreissues. Hurry up and wait attitude. How hard is it to smile? Sad that society has grown cold. Wouldn't recommend.