Do not use this company!! Our house burnt in the Wildfires and they refuse to waive the equipment fee. All the other companies did except Wipower. Not a good company! read more

First few months with Wi-Power Wi-Fi was great. Never had any issues. Now their service is horrible. Tower is turning off frequently for a number of reasons. Or so they say. 1. An aircraft is buzzing the tower 2. Heat related so tower has been shut off 3. Power outage YET no outages report by electric company. Customer support poor. It's a constant unplug or router, reset, etc THEN call is sent to tech who says tower is down. SICK OF THEIR EXCUSES AND POOR SERVICE. read more

When my internet service was not working, I call technical help where I'm put on hold for a good five minutes, to be told the problem is on my roof, and they cannot come out and fix it for 10 days!!! I don't think so....quickly cancelled this company and would NEVER recommend to ANYONE!!! After reading other reviews, I'm surprised this company is still in business!!? read more

After a few months of Wi-Power I'm not very sure about my decision to switch. I'm stuck with it now for a while though. But I'm having very serious doubts. Billing: I was under the impression from when I signed up that my bill was paid automatically. So, when I was cut off for not paying I was surprised. I think (I hope) I"m on autopay now. Service: Lots of outages. Service has been going off and on for some time. There have been several outages lasting hours. Including today I've had to have technical support "reboot" my system from their end a couple of times. Today's issue was that my speed had dipped below 1 mbps from the 15 I'm supposed to have. I'm paying way more that I paid in California for 90 mbps cable service for inconsistent service and having had my service disconnected when I'm pretty sure that the initial agent that signed me up also said I was on autopay. At this point I'm not encouraging any of my fellow Valle Vista residents to switch to Wi-Power. When it works the speed is nice but on too many occasions it doesn't work. I hated Frontier but I now have to admit that my service was way more consistent via them than it has been so far with Wi-Power. Slow, but usually working. I depend on internet for my phone and even my cell service. Without my T-Mobile wi-fi booster I doubt if I would have cell service most of the time. So when it goes out it's like being cut off from civilization if or in Facebook's case un-civilization. I'm simultaneously posting this on the Wi-Power page and both Valle Vista pages. If you're not having the same experience with Wi-Power as I am and are happy then that's great. If you are having the same kind of inconsistent connection then I encourage you to speak out and discourage anyone from being stuck with this for two years. read more

I have had wi-power for just one week and the service sucks way beyond my expectations. At install tech said I had coverage throughout the house. Since then I have nothing but dead space on one end of the house. Customer Service to me I'm stuck in this contract even thou I am unable to accurately use said service as promised. She went on to tell me that the router was a complimentary item and I could go out and buy a better one. WTF! I will be contacting the attorney general in regards to this fraudulent company. In my opinion they are preying on the community of seniors who won't fight. Buyer beware!!!! read more

Should be zero stars. Im paying $83 and barley manage 3mbps. And thats not during "peak" hours and only after I unplug and restart the router, which I have to do very frequently. That router by the way was a sweet used one they sent to replace the other sweet used one. Usually Friday nights I can't stream anything. Connection performance erratic for 2 years, no hope of a change. "Customer Support" or lack there of, continues with their mantra of blaming the customer for too many devices, even though I have as few devices connected as possible. Which is ridiculous, in this day and age everything needs to be connected. I've requested a service call which they charge too much for. Time to leave. If you have other options visit them first. read more

Please, NEVER go with these con artists, they are charging me eighty dollars a month for "UP TO 10 mbps" I'm getting 1.5mbps and lower, I can't watch any video, and when I can watch a video, I can only wathc it at 140p. If you want to download anything, welp, be ready to spend all day waiting for 1gb to download, this company should never have the word "Power" in it, it's the complete opposite. I used to be with c.i.s and I loved them they promised a sustained 5mbps and I used to always get 4.5mbps or higher. read more

Unfortunately this is the only option for anything remotely usable in my area. Terrible customer service, they don't make notes and don't do what they say, supervisors are never available, they go home early and don't return calls repeatedly. Very erratic speeds. Usually we have to make sure WiFi is turned off on all other devices so we can stream Netflix. Hopefully there will be more options for internet service in Vail AZ in the future. read more

This service is worse than dial up. It is like a bad cell phone signal and when it does function (less than 25% of the time) it is slower than dial up. It's 85$ a month for service that does not work. And then they charge you a 400$ disconnection fee if you are forced to switch because of their ineptitude. We spoke to their tech support so many times and they never fixed the service. STAY AWAY. read more

If I could leave negative stars, I would. We dealt with TWN prior to signing up with Wi-Power. We had no idea they are one and the same. The service is terrible and there's that last bill to deal with. You pay a month in advance at sign up and even with a 30 day notice (30+ in this case) still get tgtat bill for the last month which is paid in advance. What a joke this company is. State in advance you are TWN and watch the subscriptions fall.. STAY AWAY FROM THIS COMPANY!!!! read more

Very poor customer service! Wipower delivered ok for a couple of years then droped to download speed of 0.28 mgs - 0.78. Totally unusable. They monitered for 4 months, wasted my time with hour long phone calls, but refused to send a technician out. Then when i canceled they told me i would not get any more charges. But charged me anyway. TERRIBLE UNETHICAL COMPANY! Stay Away. read more

Buyer beware: I ordered their "Extreme" package with 6 MB/sec. Only after receiving it and experiencing lots of buffering for Netflix, and speed testing at only about 1.2 MB/sec. I called to complain about the "problem". It was at this point that they said that, although nothing told me ahead of time about my purchased speed, I was actually only getting 1.25 MB/sec. speed, and the "Extreme 6 MB/sec. speed" is only for when it's not congested and for short bursts of speed!! The 6 MB/sec. speed would not EVER sustain! Do one speed test and may get that speed, or 2 but not much more than that. No good for streaming even 1 TV in LOW definition. Even at $85 a month plus equipment, fees, etc. etc. read more

Service slows down significantly certain times of the day, sometime service is not even available. Billing system is antiquated. Received monthly statement noting no payment was due and in caps "Do not remit payment", next months statement noted that I was past due with a late fee applied, spent some time with customer service and they said there was an error and they would credit the late fee. I was checking my account every few days because i wanted the late fee credit before I paid the bill online, approx two weeks pass still no credit shortly after the service is disconnected with no notice for lack of payment. Very frustrating, reliability poor, billing process poor. I've been a customer for many years and have put up with the reliability issues because we have smart phones to use but the billing issue has driven me to start shopping for another service. read more

If I could give this a zero I would. We have already paid almost $80 for unusable internet and they want us to pay more even though after a while of working with them they found an issue with their router. When on the phone with customers service the guy out right lies to me saying they left voicemails on a phone number that doesn't even have a voicemail set up. Customer service sucks! Internet service sucks! They will out right lie to you and still hold you in contract when they can't hold up their end. read more

When I saw that my Chromebook wasn't working I called wi-power only to get a guy who wasn't exactly happy with his job and told me that it was my Chromebook, which in some way it is. But instead, he went off on how the router is complementary to the service and only one person can get the wifi otherwise, this means connecting the device to the wall at all times. He insisted on getting a tech out to check the situation out, with no guarantee that our internet would connect. We ended up asking for new tech to see what he could do but advised us that he was the best person for the job. So we hung up. Very Karen I know but we all get a free card to do it at least ones, and this was the time. We waited for a few minutes and got a new tech with the name ERICK! He helps us out in no time and took great care of the situation. He did what the 50 dollar tech guy would do for free. I have class in the morning and he heard that and helped me out, so to the Erick out there who helped me out with my Chromebook, Thank you! ps- Wi-power don't ever fire the guy, he's one of the best not like that... soulless bastard thank you for your time bye bye read more

Should be zero stars. Now wipower says I should have been receiving 6 mbps down vs the 0-1.2 down I am receiving for my $65 a month. Connection performance erratic for 2 years, no hope of a change. Doing speedtest the speed can be .7 down, then 2 minutes later, zero down, then later 1.3 down, then .5 down, at any time during the day, yet worse between 5pm and 10 pm, totally erratic. Couldn't even watch netflix, with one connection at 10 pm. Support continues with their mantra of blaming the customer for too many devices, yet my devices have not changed in 2 years, I assume they know something is going on at the tower, yet choose not to be honest with their customers, me for 10 years. They said once they would monitor my account and get back to me with an assessment, nope, never did. P.S, they say they have 24/7 support, yet when I called on a Sat evening the tech admitted he was on call, not in the office and was out for dinner with his family. Is that real 24/7 support? or just being not candid with customers? Despite being a long time customer, their service is still erratic, unusable, expensive, and support doesn't provide a candid answer or any hope of a fix to provide the level of service I am being charged for. Time to leave. Cancelled my monthly automatic pay, and waiting for the new service to be connected, after that I will cancel with WiPower. read more

Speeds are incredibly erratic. They jump from 0 to 9 mbps. When you call to have the issue diagnosed, they use the excuse that you must have too many devices connected at one time. I had to repeatedly tell them there was only one device connected. In the end, they ended up notating my account that I had too many devices connected at one time. The internet is still not working, and I will cancel shortly. read more

This company needs to be shut down... They have incompetent people working for them and need to go back to school. They have the worst speeds and yet I pay for the highest amount , I should have looked at reviews before I got there crappy service and crappy people. SAVE YOURSELF THE MISERY! I didn't even want to give a star. read more

Terrible reliability and "up to" 10mbps means you get 5mbps consistently, all for the great price of $135/mo.

Would not recommend to anyone. They do not deliver speeds and service as they promise. Beware

had the supposed fastest speeds for 1 1/2 now. speed test only showed 4mbps up and down on its best day for $104 per month. switching to something else now. I wish I could rate it below a star. Do not recomend! read more

I give it 1 star because though normal thinking would suggest 0 stars, they are one of the only providers in my neighborhood. So they get 1 star for existing. Overall I am disappointed in their service. According to the speed test site they send you too.. then all is good. When I ordered the service, I told them I needed 2 computers gaming, tv streaming, and 2 computers, just doing internet browsing. It has been less than 1 year since I initiated service. I have contacted them multiple times to seek help, but their "experts" just tell you the same thing that you already know. No one seems willing to actually try to figure out the issues. I didn't pay them for 2 and a half months. everything stayed the same. I then paid off the bill, during this time I had service with no interruptions. a week after paying the bill, I received a notice from a collections company for the bill that I had paid. I sent emails to customer support, and have never heard back about anything. The next month I did not pay the bill immediately, I waited an extra month, and just before it was due again(and I was preparing to pay it) I got shut off. I called them this time. I explained what was going on, and was told there was nothing they could do unless I paid in full all balances immediately, even though the next bill wasn't even due yet.I explained all the issues, and that I was choosing to cancel my services, the response was that I was going to have to pay more because I was under contract. When I explained that their company, was not living up to their part of the contract, I was told that they have no records of me ever calling with any issues, and that I would still have to pay because of the contract. a week later the person I spoke with called me back, and told me that there were options and that he could have made payment arrangements, and turned my service back on. When I told him it was too late that I had one of their competitors scheduled for installation, he told me I was going to have to pay for breaking contract again, and there were no records of my ever having called with any issues... So, I honestly can NOT recommend this company. I still have never received responses to my emails to customer service, They did NOT provide the service that they guarantee, and they cared about doing nothing in regard to my inquiry as to the positioning of their radio receiving dish, I believe it may have moved, and that may have been the issue why I could only use 1 device on the service at any time, and that there was still extreme Lag, on that 1 device. They DO NOT care about the customer. Their 24 hour service does not answer often in the middle of the night, they do Business in Arizona, New Mexico, and Northern Texas only, and Are NOT based at the address listed above. They are based in Oldsmar, Florida. Chris in Customer service did speak kindly and respectfully... and the guy that did the Original installation was also, kind and respectful, even told us that our router (which we supplied) was a lot nicer than the "garbage the company gives you." read more

I can give you a long pissed off story about how Wi-Power took advantage of my elder parents. But I seriously doubt anything will be done. Not only are my parents being charged for a phone service they requested to be removed when it wasn't working properly from day one, they are being back dated charged for the phone services and the current bill charged and for an early termination fee. According to Wi-Power you have to give a 30 day cancellation notice before they can stop charges. So my parents are now responsible for 30 days of service they are not using and will be charged for early termination fees and backed dated fees. So my guess is this bill will be a couple of hundred dollars my elderly parents will be responsible for. Pre warning to the Elderlies - have someone help you first before, during and after you speak to Wi-Power if you decide to go with their services. LIes just come out of Wi-Power naturally. One more thing, if they say they will check their phone records to actually see if you requested anything - don't bother they have no record of anything. Just the Worst Ever. read more