I have leased another Lincoln from Wickstrom Ford Lincoln. This is my fifth lease in a row from the same establishment (2 Ford Edges, 1 Lincoln MKC, and my second Lincoln Corsair). I have yet to have any issues with any of the vehicles or WFL's great staff whatsoever over the last 12 years. My salesman for the last two leases was Manny Avila and he has always been trustworthy, no pressure, very professional, courteous and he definitely knows the product. I didn't even hesitate to make a deal with him or any of the folks at WFL, and they have never let me down as far as the product or any services are concerned when needed. They have always been there for me, and I can definitely state that I am one satisfied long-term customer. read more

I had the best experience working with A.J. Soderholm at Wickstrom Ford to buy my Ford Escape. He made the process easy and I absolutely love my new car! Highly recommend A.J. and Wickstrom Ford---you will find a great car at a great price. An amazing staff to work with and so very trustworthy. read more

My husband and I were looking to purchase a larger vehicle for our growing family and our experience at Wickstrom Ford was nothing short of excellent. We worked with AJ in sales and he was friendly, responsive, knowledgeable and very helpful in helping us select the best vehicle to fit our needs. The entire process was about as painless as it could possibly be and we greatly appreciated the entire team helping us along the way! Very happy with our experience and our new vehicle from Wickstrom Ford. read more

Buying a car can be an overwhelming experience. Nick, Robinson, & Kelsey in our opinion create the best experience in completing a purchase and a personal touch that is lost in the car buying experience in todays world. We have worked with Wickstrom for over a decade and will continue to be loyal customers for buying new vechicles and servicing our exsisting ones! If you are in the market for a new car this should be the first dealership to call or at the very least a second opinion on a major purchase. Thanks again Wickstrom team! read more

Chris Krason was terrific to deal with. He was professional, thorough and efficient. Everyone we encountered at Wickstrom was a pleasure to work with. This was by far the simplest car purchase experience I've had. read more

Bought a new 2021 F150 from Wickstrom Ford. Among other issues I had with this vehicle, both tail lights were collecting moisture a little over a year after I purchased it. Wickstrom went ahead and replaced both tail lights for me. At about 14 month's after they installed new lights they also started collecting moisture. At this point I brought the truck in and met with a service technician. His response- " tail lights are made to collect moisture but if there isn't moisture over 50% in the lenses they will not replace" I felt like this was not accurate but I believed them and went on my way. A few months later my taillight turn signal went out. I brought my truck in for a new windshield and asked them to replace my bulb. Well now they call me and tell me I need an $1.100.00 tail light not including new wiring costs due to the water in the tail light. They refused to work with me on this even though I had 2 sets of taillights on a new truck that I bought from them to collect water. So, either there is a defect with Ford taillights or I got 2 consecutive sets of bad lights. Either way, I should not have to purchase a new set of taillights every 14-18 months for $2200 plus rewiring costs. read more

Scott and team were great throughout the entire sales process. Made everything easy for us. We will continue to be customers of Wickstrom.

We just purchased our car at Wickstrom Ford and shout out to Chris Krason for making the whole process smooth! Great selection of cars, honest, upfront, and very friendly employees! Thank you so much Chris!! read more

I can definitely recommend Alex Lopez as as a sales person to go to at Wickstrom Ford. Very knowledgeable, friendly, no pressure. He made the experience more enjoyable and stress free. Ryan, in finance, walked us through paperwork process in a smooth, quick, and easy to follow manner. I would go here again. read more

Not only does wickstrom ford exceed my expectations every time I walk in the door, their staff is just a pleasure to deal with! From the friendly product specialist to knowledgeable service techs to their charming and very handsome general sales manager I won't shop anywhere else. I'm always treated with respect and fairness and because of this I will always recommend wickstrom ford to anyone who is in the market for a car or in need of service. read more

Chris Krason was so helpful with our recent used car purchase! He is very knowledgeable about the cars, including some that aren't Ford. He is very professional and approachable! We enjoyed working with him and would recommend him in a heartbeat. read more

Michael Kajdanowski helped me buy my new SQ5. I cannot recommend him enough to work with for your new car buying experience. read more

I am going to make this a very detailed review if you own a Ford Escape so I highly recommend you read this review. First this is no fault of Wickstrom Ford I want to make that perfectly clear. I had a 2021 Ford escape with the spot weld door break where my front drivers side door. The spot welds completely broke off from inside the door and it took almost a month for Ford to send the replacement door. Once they received the door is where the disaster started. My service advisor was Mark McCarthy and I highly recommend him for any service you need for your Ford vehicle. He is polite, professional and bends over backwards to get you in asap. He kept me updated on a prior repair along with this repair. Now for the disaster..... first it took the body shop they use ( I will not disclose the body shop ask Wickstrom) a week to do the repair. Upon the return of my car the inside was FILTHY with sanding dust, dirt, mud and body shop papers debris. Upon further inspection the door was severely out of alignment and had to go back to the body shop to be re aligned. 2 days later I begin to have issues with the window making a clicking sound going up and down. Back to Wickstrom and again I stress not their fault. They take the car back to the body shop and the body shop says it's a bad window regulator...WTF it was fine before they messed it up. Mark Mcarthy advises me he will need to get authorization from Ford to repair the vehicle and I possibly may need to pay my deductible for my extended warranty.... Wait a minute the body shop messed this up it's on them.....Nope. Mark could only follow procedures and did what he could to get my car fixed so no dong on him. Unfortunately if your Escape needs this recall repair DO NOT take your car to Wickstrom unless you can be certain they use a different body shop they currently use. I left the dealership beyond pissed off. I then left several messages to discuss this with the owner Colin Wickstrom and left multiple voicemails with no return calls. I even called his personal cell phone and still no call back. This really upset me so I had enough and decided to trade the car in for a different brand and will never do business with Ford again along with my family members who are Prior ford owners. I have zero issues with Wickstrom with the exception of the owner calling me back. If he reads this don't bother it's too late. UPDATE: 10/16/2024 Mr Wickstrom did reach out to me and advised me he was on vacation. I did explain my concerns and all is good. Please don't think this is a bad dealership it is not. Go here for service but demand a different body shop for your escape or any other recall. And again ask for Mike Mcarthy Or service manager Mike. 2 great people. read more

Michael Kajdanowski did a great job helping my husband and I evaluate both the Ford F-150 and Bronco Sport. He was very responsive with communication and had great product knowledge. The follow-up was timely, but not too much! It was great to deal with a professional with great product knowledge. We would definitely use him again in the future. I am also a huge fan of Wickstrom after years of hearing how much they do for people in need (most recently a close friend who passed away from ALS). Keep up the great work! read more

I worked with Robinson Logue and had a wonderful experience. It was quick and stress free. I couldn't be happier with the service or my new Mach-E. read more

I purchased many cars from Wickstrom over the years and have nothing but good things to say about their service department or sales staff and a great deals they have provided me. I recommend them for a new Jeep, Lincoln, or Ford. My salesman, Manny, has always treated me extremely well and I look forward to buying many more cars from him in the future. Vince S. read more

We had one of the best experiences we have ever had at a dealership. Michael Kajdanowski was very professional, knowledgeable and easy to work with. Ryan the finance manager was great. No pressure sales, no up selling, and the quickest financing and out the door sales I have ever experienced. I would absolutely recommend! read more

I took my daughter's car in for a routine check up. The service was incredible! Not only did I get in quickly, when I needed parts they arrived on time and were installed efficiently. The most amazing part was that they completely cleaned the interior AND exterior of the car, which was no small feat! What a delightful experience that went way beyond what I expected. Thank you Wickstrom Ford! read more

My experience was excellent! Robinson Logue was the best sales person I've ever had the pleasure of working with! Things went smoothly. He was willing to work with me to get the car that I wanted .seamless transaction. Robinson is thorough friendly very informative and was well-versed on all of the cars's features. I Highly recommend Wickstrom and highly recommend Robinson Logue.!!! read more

Great Customer service! I contacted the dealer via their website and a sales man called me right away in the Am. Christopher Krason was very professional, attentive and explained everything about the car in details. He was fast at getting everything done and I was out with my brand new car in a short time. I would highly recommend this amazing dealer. I have never bought a car as fast as in this dealer. Ask for Christopher Krason.. He's such an amazing sales man. read more

Chris Krason was extremely helpful with assisting me in buying a new truck. He was patient, friendly, and provided an overall great experience. I never once felt like he was pushing me to make any decisions or purchase anything extra. Very knowledgeable and would recommend to anyone looking to purchase a vehicle. read more

We had a wonderful experience working with Michelle Kuizin! She was very helpful and kind throughout the whole process. We found a great car for our growing family! Would definitely recommend this dealership to any friend or family member for a smooth car buying process. read more

I had a fantastic experience with Wickstrom. Alex Lopez is a sweetheart and made sure I was fully taken care of every step of the way. This was hands down my best experience with purchasing a car and it's all thanks to the kind, down-to-earth staff. It was also the quickest purchase of a car I've ever made. Thank you Alex for making this purchase a dream come true. And Nick Sjoblom, for making the financing so easy. From start to close, I would do it all over again and I highly recommend this dealership, Alex Lopez, and Nick Sjoblom. read more

Alex was great in helping us purchase our 2020 Ford Edge. The car was In impeccable shape and the purchasing process was soooo easy. Short and sweet. The facility is very comfortable too. We will be heading there for all our Ford maintenance. Thank you Alex and Wickstrom Ford. read more

I recently purchased a vehicle from Wickstrom Ford Lincoln. My salesman was Josh and he was very pleasant and easy to work with. He did a really good job of helping me understand all the features of my car before I left. Joe was the sales manager I worked with and he was great. He's very pleasant and made things move along very smoothly. Kelsey did my paperwork and she did made everything quick and easy to understand. Overall it was a great car-buying experience and I highly recommend this dealership. read more

Nate Noffs was easy to work with and never lacked communication. My vehicle was built as ordered and delivered promptly. Will continue to reccomend Nate and Wickstrom ford to all my ford family. read more

I just wanted to take a minute to rate my recent experience at Wickstrom Ford. . I would like to give a high praise to my salesman Nathan Noffs. Not only was he extremly genuine and a gentleman to boot, but also a true professional. His knowledge and experience in auto sales was far superior to that of the salesman that I encountered at other local dealrships. He is not pushy at all and makes the process of buying a car painless. I am so thankful that I was able to do business at this dealership and to have such a wonderful salesman. I would reccomend everyone to go get your dream car here and make sure Nathan Noffs is your sales guy! you wont leave unhappy. -Melissa Q read more

Michelle responded quickly , was very accommodating, answered all my questions, and I had a really good experience buying my bronco sport here. Recommend for anyone buying a used or new car. read more

Unfortunately, a bad apple can spoil the bunch. I was working with Nathan on a used car purchase, which didn't end up working out. When I spoke with Nathan about what happened, he became extremely belittling, condescending, and overall very rude, almost mocking me. That's not the way to treat customers, even when a deal falls through. "Exceeding customer expectations" may be the way that Wickstrom does business, but not Nathan. He showed a lack of experience in dealing with challenging situations by the way he treated me and I'll be certain to shop other dealers first, before Wickstrom, in the future. For what it's worth, the sales manager admitted Nathan could have done a better job with communication throughout the process and also apologized for Nathan's unacceptable behavior towards me. read more

Great experience working with salesman Chris Krason to get a used car. Chris contacted me quickly after I showed interest in a vehicle I saw online and within 24 hours I have myself a new car. Chris was courteous, no pressure, great to work with. Based on my experience, I would highly recommend Wickstrom dealerships. read more

I just purchased our 8th vehicle from Wickstrom Ford Lincoln. We have had the same salesman, Manny Avila, for all of our purchases. We trust and appreciate him. This time, Manny went above and beyond and came and picked me up at O'Hare Airport. We have moved to Florida and I flew up here to purchase a car and drive it back to Florida. Time and time again we have been valued as loyal customers by this dealership. I can't say enough good things about Wickstrom! read more

Eric Jensen at Wickstrom is wonderful! We have been working with him for 9 years and we had been leasing! We fell in love with Jeep Wrangler and he made it possible! His patience, time, and knowledge is amazing! Thank You Eric! read more

Excellent service from Mike, Maurecio, and team. This is the only place I'll take my Ford Expedition for service.

Recently purchased a new Maverick and Lincoln from Michael Kajdanowski. Very friendly and professional and very easy to work with and talk to. Truck was not in stock but he found what I wanted. Great car buying experience. In and out at no time at all signing the papers. Would definitely go back. read more

We just bought a 2020 Nautilus Reserve from Wickstrom Auto Group! After chatting with Josh Reed (Sales) and Kelsey Roehrich (Finance) we decide to take a chance and drove 3.5 hours to see the SUV. Josh had the SUV ready with the heated seats and steering wheel on and warm when we arrived. The price was better than anything we found in Indiana and included the certified Lincoln warranty (6 years or 100,000 miles). Josh even took my call on his day off and Kelsey answered texts well after store hours. Josh also went out of his way to get the 2nd key from the previous owner and then called us after driving home to see how we liked the Nautilus or if we had any issues. If you are from the area you will love the waiting room for service. Free coffee and soda while you watch your vehicle get repaired on individual screens showing each bay. We would recommend Wickstrom to anyone looking for a new vehicle! Make sure you ask for Josh he was the main reason we were comfortable making the trip! https://www.lincoln.com/.../about-certified/comprehensive/ https://www.wickstromautogroup.com/ read more

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I worked with Eric Jensen and had the best car experience I've ever had. It was easy, informative, and professional. Definitely recommend!

My first car buying experience was GREAT thanks to AJ Soderholm and the Wickstrom Ford dealership! He helped make the whole process quick, simple and no-pressure at all. AJ was very friendly and responsive to my questions which made the decision to buy a new Bronco Sport easy and hassle-free. He and Kelsey were both accommodating with the paperwork before, during, and after the purchase which made me feel like a valued customer. I would highly recommend this dealership for your next vehicle! read more

Barb seems to be gone, so that's good. Service still seems to do a good job. Hopefully that's just a case of one bad apple--or one person who needs to get out and touch grass a little bit more before re-entering the customer service world (you guys, do they have little customer service boarding schools like that, where they make their attendees go out and touch grass and meet people different from them? Cranking out good customer service workers who somehow really care about customers, which would inevitably signify that anyone still complaining is an actual Karen--who then, of course, has to also be sent to customer service boarding school? Bc I think I'm onto something here. Man, Don Draper would be jealous of my advertising and organizational talent). read more

Michael K. was absolutely amazing! We were a last minute appointment- like called morning of- he was on it! He had the car pulled up- was patient with us having our 1.5 year old. He was detailed, patient, and AMAZING! Made the car buying experience so smooth and would come here for any car needs. read more

Michael Kajdanowski was so very knowledgeable about my interest in the 2024 Lincoln Navigator Reserve. I was pleased with his advice and purchased my Navigator from him. Pleased with his attention to detail and Wickstrom's quality of service. Classy SUV! read more