Not very friendly staff they are too busy stocking up merchandise so when you walk in you just have…read moreto ask for things I like the store in Naperville there all staff extremely friendly and also they help you to pick the right items I also love the store at down town Naperville and the one on Wheaton the two guys are very friendly

Came in for the first time today & was instantly in love with how cute it was. I could tell the…read moreprices were a little higher but it looked like the food products were superior & even the toys looked like they had been vetted. Also, everyone working seemed eager to help and really kind. I purchased an octopus toy that was advertised as extra durable and around $20. This was the fastest my dog has ever ripped up a toy so it was definitely not more durable. Within an hour it was shredded so I called the store to see if they would offer a refund or store credit but they told me no. I think the obvious waste of $20 should have warranted something in return. No matter how great the store is or how kind the employees are, there should always be ownership when something is faulty or falsely advertised.

I have been going to this location since it opened. Now they will refuse to allow me to buy fish if…read morethey ask you your fish tank size and if they calculate the maximum size the fish will grow. Thus you cannot buy fish by the total number inches they think the fish may ever grow per number of gallons.(If they think a glow fish will grow 3 inches, then 3 gallons must be in the tank. I have 6 - 1 inch glow fish, they will say that an 18 gallon tank is the maximum size tank for them. No more fish allowed, PERIOD. That includes catfish bottom feeders, snails. I have a double filtration system which should handle more fish and water is changed regularly but they refused to go against THEIR rules, even if I want to take any risks. I have raised fish since childhood and never heard such rules. I am now having to going elsewhere up the road. Too bad, they have lost a long term customer.

Amazing customer service at their grooming department. Alyssa and her team do not disappoint. Very…read moreinformative and helpful. Everything is handled in a timely and professional manner. Will continue to come back!

I started shopping exclusively at Pug and Hound in Geneva about a year ago for all my fur-kids…read morefood, supplements, and chews after experiencing that they are the only pet health food store that carry ONLY the safest brands. All the staff have a vast knowledge of all their products and why and under what circumstances to use them. Additionally, everyone that works there is incredibly friendly, supportive, and compassionate. The owner, Krysta, has helped me with specific protocols through nutritional consults for each of my 3 Maltese and has graciously helped us tweak them based on their changing needs over time. I highly recommend shopping at Pug and Hound Pet Apothecary for your beloveds for all their health needs as you will only find the most supportive, compassionate, and knowledgeable staff always willing to go out of their way to help! -Michele C

If my dog had a job and had money to go shopping, this would be the store he would shop at! Also…read moredogs are welcome here. Great selection of many hard to find dog products I haven't seen elsewhere. Owner and her dog were absolutely friendly. You can find organic dog shampoo and many other unheard of products that isn't food related either! It's pricey sure but everything you want for your four-legged friend exists all under one roof here!

Wow! Just WOW! First time in and was treated like a Queen. I was casually browsing the deli…read moreselection - yes- fresh human looking food but for pets and a gentleman who worked there took me on a tour. I saw the grooming space, run around room for pets and the retail space. They've put so much thought into this experience. Wide aisles so human and pets with humans have room to shop, a separate entrance for those who are a little more fearful or stressed and want to bypass the shopping and head straight into the salon, and I can't say enough about the staff! They know their products, love pets and have master's degrees in customer service. I left with 2 toys and a bully stick for my Yorkie Bo - wish I was going straight home so I could get some of the fresh food and super cool cakes.

Went here to check out the selection for dog food and their self service grooming suites and bark…read moreroom. I just want to say wow... This business thought of everything. They don't have stuff like this east - we're spoiled to have a one stop shop for food, treats, toys, fun apparel ... grooming and room rental. My Naperville friends are jealous! Excited to come here once we get our puppy.

5 stars for Scott Smith's All Animal Expo…read more This is located on the Kane County Fairgrounds, and usually happens around once a month. It's a giant indoor site where a bunch of animals/animal equipment and pet supplies are available for sale from various different vendors. You'll see a bunch of different kinds of animals - dogs, cats, spiders, lizards, snakes, sugar gliders, birds, hedgehogs, rabbits and more! It's a great time if you like animals, and I definitely recommend a visit - very fun and the owner Scott Smith is a very nice guy.

$8 per adult, takes 25 minutes to see. Unless you have kids, then may be worth it. Mostly animal…read morevendors but too many "other" vendors.

We recently visited Petland in Batavia and had the opportunity to meet and spend one-on-one time…read morewith an adorable Cavapoo puppy named Cheeto. He was incredibly sweet, playful, and affectionate, and we appreciated being given private time to interact with him. The staff allowed us to get to know Cheeto without any pressure to make a purchase, which we appreciated. Ultimately, we decided not to move forward with bringing him home due to the $3,900 price tag plus tax. We later learned that Cheeto was purchased by another family the following day. While we're sad we didn't get to bring him home, we're happy he found a family. We hope Cheeto enjoys a long, happy, healthy life and receives all the love and care he deserves.

Maybe being more kinder and letting people be with puppies until the next 10 minutes before they…read moreclose they can pack up.

Great for selection and pricing. I've always found what I was looking for. I have been shopping…read morethere for years, and I always go there first. I can't say the same about pet store in my area. I found them overpriced and minimal products. That's why I go to Pet Supplies, I always find what I need.

Website shows it is open. However it is temporarily closed for remodeling. Waste of time!read more

This was my first visit with my puppy, Knuckles, and I couldn't be happier with our experience! My…read morefriend Ashley recommended this dog grooming spa, and I'm so glad she did. From the moment we walked in, we were greeted with such a warm welcome by Lindsey (I believe that was her name). The front of the house was very clean, and as another pup was leaving, it was obvious they had been well cared for and were happy. Since this was Knuckles' very first grooming appointment, I was a little nervous, but the entire team was incredibly patient, gentle, and kind with him. When I picked him up, he looked adorable wearing a cute bandana, smelled amazing, and his coat was so soft and fluffy. As a corgi owner, I know their coats require special care, and they did a fantastic job! It's clear the staff genuinely loves what they do and treats every pet like family. I highly recommend this business to anyone looking for a caring, professional groomer. We'll definitely be back--Knuckles has found his new favorite spa!

First time here and it won't be my last They groomed my two poodles - Toy and Standard and these…read morepups have never looked so good! They listened very closely when I described what I wanted, even did my Standard's ears in a way I've been thinking about Poodle grooming is truly an art form My Toy is 14YO and they were very careful to take their time with him so he wasn't upset