Very disappointed with Pet Supermarket in Florida. I have repeatedly received defective dog food…read morecans that are dented, which is concerning because damaged cans can compromise the safety of the food for pets. I have already submitted complaints through their online system and by email, but no one has responded or followed up. The lack of customer service and accountability is extremely frustrating. Pet owners trust companies like this to provide safe products for their animals, and ignoring customer complaints about damaged food is unacceptable. Based on my experience, I cannot recommend Pet Supermarket and will be taking my business elsewhere.

I visited this pet store yesterday with the intention of adopting a cat, and unfortunately, my…read moreexperience was completely unacceptable as an African American woman From the moment I walked in, I was met with unprofessional and disrespectful behavior. The store manager, Kayla, was especially rude and dismissive. Instead of being welcoming or helpful--especially to someone looking to adopt--her attitude made me feel uncomfortable and unwelcome. They were so mean to the cat she jumped out the cage and was lost for several hours. As a customer, I expect basic respect and professionalism, and that was clearly lacking here. The way I was treated did not reflect a business that values its customers or the community it serves. I strongly encourage others to be aware of how they may be treated before choosing to support this business. There are plenty of other pet stores and adoption centers that are kind, respectful, and genuinely care about both animals and people. I will not be returning.

The go to store in the Triangle for serious hobbyists. I've never gotten bad advice from them, and…read morethey have great livestock and plants

Some of the folks there are great others meh. I get they are busy but no fish store should have…read moredead fish in their tanks. No excuses.

Whatta treasure! Hands down the pet store in the great state of North Carolina…read more It's hard to put my gratitude for Unleashed into words but their contribution to Raleigh's culture makes it more than worthy of an attempt. Their downtown accessibility is a cornerstone for pedestrians in a car-dependent city, allowing consumers to avoid buying from big corporations simply based on accessibility, all while contributing to the local economy. Huge plus in my book! I could rant and rave about their staff until we're both sick of me talking. Not only are they knowledgeable - but they are so kind hearted! The friendly atmosphere and unique inventory sometimes inspires me to go in for goodies even when my cat is well stocked. Thank you for improving my cat's quality of life and mine. There's so many enrichment she would've never experienced without you. Y'all are my babygirl's heroes!

This pet store is awesome. I stopped in to grab a few treats and toys for my dog and had a great…read moreexperience. I highly recommend checking this store out if you have pets.

I paid extra for a camera suite for my dog's stay from Nov 26-30, and the only reason I knew what…read morewas actually happening with her is because I watched the camera like a hawk. I later learned they do not provide report cards for boarding, only daycare -- meaning unless you constantly chase information, you are left completely in the dark about your pet. I discovered my dog had vomited only because I saw her blanket disappear on camera and called to ask why. I was told it was being washed and would be returned shortly. It never was. The next morning (pickup day), I was told she had soft stool. Later that same day, when I called again because my emergency contact had to pick her up due to their absurdly restrictive 4-5 PM pickup window, I was finally told the full truth: she had missed multiple meals, was barely eating, then throwing up, and had diarrhea. I was also told they only notify owners after three missed meals. So to be crystal clear: my dog was vomiting, not eating normally, and had diarrhea, and neither I nor my emergency contact were notified in real time. I was denied the chance to make informed medical decisions for my own pet. If I had known sooner, I would have pulled her immediately for veterinary care. She has been boarded elsewhere multiple times and has never experienced anything like this. She came home with ongoing diarrhea, extreme anxiety, and was clearly traumatized. She smelled bad, and her bottom was not clean. On top of the health issues, her toys were missing, her medication was not returned at pickup, and I now have to go back for her belongings. Every time I called, staff had to "check her chart" and put me on hold, and it never felt like anyone actually knew or was truly monitoring my dog. The front desk was rude and dismissive at drop-off, and I was given zero reassurance that my dog was in caring hands. I do not believe my dog was in immediate physical danger -- but she was absolutely emotionally neglected, and the failure to communicate active illness is completely unacceptable. I have cancelled her Christmas stay and will never return. This facility may look nice on the surface. What it lacks is real-time medical judgment, transparency, and basic accountability. I would never recommend allowing your dog to stay in a room without a camera here, because without one, you truly have no way of knowing what is happening or what isn't being communicated. Based on my experience, transparency only existed because I had visual access and kept pushing for answers. I trusted this facility to protect and communicate about my dog without me having to play detective, and that trust was completely broken.

If you love your pet, DO NOT SEND THEM HERE! My puppy (3mths and first time getting boarded) came…read moreback with 2 big scratches! Granted not punctures but still a little discerning! Not only that, this company is like the Spirit Airlines of "Pet Resorts" You have to pay for people to even pay attention to your pet! Literally have videos of like 30ish dogs just running around and the Human is not showing any affection or any kind of socialization with any of them! Maybe the staff is just young but I definitely need to schedule a vet visit now! I couldn't get a report, or know anything about how my puppy was doing?? How do I even know I got what I paid for? I had to pay extra, it seems just to make sure my puppy didn't use the restroom in her crate (which is basically what they are kept in!). Essentially 2 hots and a cot literally. You are nickel and dimed. They wouldn't even let me say bye as we dropped her off! Granted this was a last resort and last minute thing but NEVER AGAIN! Should be called "Suite Paws Last Resort!" The young girl at the front told me they did give reports (which we didn't get) but the mean lady beside her said they didn't. Which is it?

This is the second time I have been to this store and I absolutely love it! All of the team me ever…read moreare always so kind to my son and my pup, and they always go out of their way to help us find what we need and for the right price! Michelle at check was so sweet and patient as I made sure I got all my points and coupons! Thank you PetSmart team!

Horrible experience. Did not leave puppy for grooming service due to terrible customer service.read more

Great store and employees I bought dog supplies from there for 17 years. Great dog food and…read moretreats.

I have been supporting Pet Mania for a number of years. I love that it is locally owned. Stock is…read morealways good and well stocked. Customer service is excellent so it's consistently a pleasure to do business here. I recommend this pet store without reservation.

We love the service here, as well as the selection and offerings of vaccination clinics. Thank you,…read morewe'll be back!

Noir is truly exceptional at what she does. Her grooming skills are top-tier, and she treats my…read morepuppy Nova with such patience, attentiveness, and care. Every visit, Nova comes back looking perfect and so happy! Noir's customer service is flawless -- professional, kind, and truly talented. I couldn't imagine trusting anyone else with my fur baby!