I have been a Buttermilk Bakery fan for well over a decade. Until this last weekend…read more
I got online at 8:15 in the morning to place my order. Each item that I selected came up with a message that read, "Our store is not currently accepting orders." I tried again a few minutes later. Then again. And again. And again. I tried to call and received a voicemail that stated a different number. At 8:50am, the option to order seemed to be back up and running. I ordered five items, including the Roasted Tomatoes & Goat Cheese Quiche.
For context: I live 45 minutes away from Buttermilk Bakery. It used to be on my way to work but, as of a few years ago, that is not the case anymore. So, it is now a special occasion destination. Reserved only for weekends when I can make the trip.
More context: I have been raving to one of my closet friends for years about how much I love this place. My most emphatic musings have been about the quiche. Today, since she and I were planning an afternoon poolside, I thought that I would surprise her with an assortment of Viennoiserie and other items.
At 10:36am, I received a call from Buttermilk. The woman on the phone informed me that they had run out of the quiche. How?!? Once the website was working, I was able to place my order quickly and the item didn't even read, "Low stock."
I know that this is a small problem in a world full of large problems, but the thing that really set me off is that when I arrived at the store, the person in line in front of me asked for the Strawberry Buttermilk Pie. He was told that they were out of stock. He was pleasant in stating that there appeared to be slices in the refrigerator case. The girl behind the register told him that they were being held for online orders. When it was my turn, I stated that no one had held my slice of quiche. She blandly said, "I am sorry," and proceeded. I then stated that I was unhappy and had driven some distance. She asked if I would like something else. I responded that the person on the phone had simply told me that I would receive a refund. I then asked for the girl to check on my refund. She said it was not processed yet. So, I said that I would wait. She needed to ask for help to process the refund. She wasn't nasty to me, but she did not care one iota. My effort and subsequent inconvenience meant nothing.
I wonder if my refund would even have been processed had I not asked.
My friend and I thought the pastries that we received were fine, but she is fitness-minded and was hesitant to indulge in so many carbs without the rich protein that the quiche would have provided.
And, yet, more context: This happened once before. With the quiche. Maybe a year ago. Though, that time, I believe it was a butternut squash quiche. My husband needed to be in the area, so he suggested that he pick-up at Buttermilk. When he arrived, he was told that there would be no quiche. No call. No nothing. He didn't think to ask for a refund and we never received one. That time, I simply thought, "Well, accidents happen."
This time, I think that I received very shoddy service. I felt very disrespected. I felt unseen.
I have loved this place, but I am so disappointed.