Overpriced - do not recommend Scope of work: Pick up 3 new toilets and install, remove/dump old toilets Pro: Answer the phone Available schedule, tech came out the following week Willing to do work Tech arrived on time and left without leaving a mess Tech answered my questions politely Good with providing toilet measure and brand recommendations Cons: Rude telephone scheduler Overpriced Inconsistence estimates Tech experience varies Random tech visit every time, inconsistency For quotes 1-4, toilets purchase separate, will not dump old toilet, will not pick up new toilets (quotes expire after 30 days) Q1 $1500+ member discount Q2 $1800+ nonmember discount Q3 $1300+ member discount Q4 $1500 nonmember discount Q5 $3000 nonmember discount (they provide toilets) $260 fee for annual member program needed for discount rate We went with Lowes for the purchase of toilets and installation. They offer contractors to bid for the job. You can search the contractor's online review and on BBB. For us we had 2 contractors reach out within 48 hours and the install happened the same week. The quote from Lowes for 3 toilets pickup/install and dump of old toilets about $400. I get that the Will Fix It tech get a commission on their work and part of their job is to upscale the invoice, but the quotes were unreasonable compared to the competitors. read more

I own a Duplex in San Antonio, and Will Fix It has always been my Go To HVAC company, however they have lost favor with me. Firstly, it took over 2 weeks to finally get a service tech to show up. They finally arrive, and they do the needed repairs, but there was a problem with my bill. I have been calling to speak with a manager for over two weeks now, when one did call, he said it was not in his swim lane, and he would have someone else call, and to date no one has. I have left my number with several reps, and with chat reps, as will as Facebook messenger, and still have not resolved my billing issue. This company has lost favor with me, and I will be looking for a new HVAC go to company. read more

Our A/C went out and called for emergency service and gave us an appointment range of 12-4. 4:15, we have not heard anything. We begin calling to get an ETA and are told they will call us back. 5pm and still no call so we call back and are told it will be escalated to a manager. At 6:15 we get a call saying they are not going to make it and want to reschedule. No thank you. You can't make it this time and you think I'm trusting you again. A little communication would have prevented this. Completely unprofessional and unreliable. I only have a star because I have to. read more

Initially called "Will Fix It" to have a normal AC tuneup done. It was discovered I had a leak since it was low in the Refrigerant. So they talked me into buying a new HVAC. I also had a puddle of water outside where the drain drips. It created a puddle near the house. I had to manually empty the water. Anyway, after they installed my new Carrier HVAC it works great. But I still have that water collecting. I called them and they said they would be coming today (July 5) between 8:00am and 12:00 noon. But they have not even called and it is already 11:55am. They also never sent me my full receipt and description of what I bought. I have been waiting...waiting... Mike R. read more

A few of my scheduled appointments were either a no show or a cancel. Once they finally sent out a technician named Zachary Ellis, he was unprofessional and lied about doing his job. Lied about talking to us about recommendation's and issues and did not do the service correctly. read more

I called to get a quote on installing a toilet. I asked Oscar if I could get a quote over the phone, and he said he was going to check with somebody and get back with me. Next thing I know, Angel is here at my front door. He quoted $900 for installation, not including the toilet, which is well above what other plumbers quoted. I do not like people showing up at my house uninvited, so I won't be using them. read more

This team was amazing. My scheduled time was 0930 and they showed up right on time. The team brought out a single AC unit when I thought I had purchased two Units for my home. The sales manager immediately got me in the phone and actively tried to rectify the situation. He was extremely reasonable and gave me a great price on the bundle. Absolutely was a testament to fantastic customer service. A second team came out with a second unit and worked hours to get both systems up and running. Every member of Will-fix-it that was present at my house was knowledgeable, effective, and dedicated. They kept me up to date on all issues, and how they were progressing. They worked from 0930 until almost 2000 on these two systems. I honestly was impressed and very grateful with the entire process, especially the customer service. I would recommend this company to anyone. read more

I have officially had my air conditioner for eight days and it has not worked for five of those days. I have spent five days trying to get someone out here to fix it. After having a no-show appointment scheduled, trying to reschedule and was told that the Main Call center number doesn't have access to scheduling so I wasn't gonna get seen anyways, was then scheduled by an installation specialist to have it repaired between a four hour timeframe. I was called that they were 30 minutes away so I left work for the third time in this ordeal to meet them at my home and they did Did not show. When I called, she said they were doing an installation and would see me afterwards. I believe a company should fix what they installed incorrectly before they go around installing other units. The integrity and trust of this company is zero. Do not spend your hard earned money with this company. read more

Will Fix It - I have been trying to call my house to 77 all day. It is currently 87 outside and 80° in my house. - Plumbing Near Me - San Antonio, Texas

I contacted Will Fix It because they are supposed work 24/7 and have a quick response. However, they ARE not. First time I used them it took them 2 days to come fix my bathroom drain. Everytime I called and asked when the plumper was coming, they kept tell me he's on this way. Ok so, I thought I'd give them another shot. Second time I tried using them... Same thing happened, except this time they never came out. So I had to call someone else. Don't waste your time! read more

Called them to clean out my line which included the kitchen and washer main line. They had a special but their technician said that their special didn't apply. I thanked him but told him I didn't need their services. I did the job with a sewer auger from Home Depot for only $61.00. read more

Awesome service, only company to call when need service at your home. Called in the morning and they were out within the hour. Took care of the issue promptly and the price was of great value for the work performed. read more

Called them about a kitchen drain and they set up an appointment for this morning. They called and said so sorry, we can't make it today...How about Monday? Very poor service!!! read more

Was going to buy a replacement Tankless water heater from Lowes . It was about $1300 . They sent out Will Fix It and they quoted $7100 to install their brand. They said Lowes tanklesss water heaters were junk. Also, the estimator checked my water pressure and said I was going to need a valve installed near the water meter as his tester showed 90+ and it had to be 80 or under to pass inspection. I bought a water pressure tester at Lowes and it showed a water pressure of 76. This is a totally unscrupulous.company, or maybe it is the estimator(salesman) read more

i've used fix it before and they were great many years ago for my new AC. They also helped me with my plumbing. When I bought my new house, I used them again but they have changed. The management is rude and completely disorganized. Plus they don't train or supervise their workers. They seem to have no idea what they're doing. They broke the lid to my toilet and replaced it with one that doesn't fit. The sewer line they put in, the soil has completely caved in where it connects to the main creating a hazard. Why is it only caving in there? My neighbor also used them, but now her bedroom is extremely hot the way they put in the vents and they never fixed it. I should've asked her before using them again. There's so many good people out there, you don't need to use a rude management who doesn't have good attention to detail or follow through. They clearly don't value their customers only money. They push work even when they know that you are not able to make a decision. read more

07/2023, AC repair call out - Will Fix it, repair tech/sales rep. Hard Sale Push: wanted to repair, hard pushed towards replacement. Home heat stress on family and me contributed to poor decision-making: normal I would repair, price out new systems, and get 3-qty quotes from different companies. Overprice Catalog: units and cost presented wear overpriced, extreme mark-up. Fault Representation: I was led to believe, I was selecting a 2-stage AC unit, but model on sale paper work was a single stage. (Only after researching model number, I was aware the purchase order had a single stage model) Installation: 2-man-installation-crew was professional and courteous but not-regular-truck was not well equipped. (They worked in uncomfortable temperatures, truck missing AC pad and shock absorbing pads.) I should not have extended the trust I had in Home Depot to their AC repair reps. I was ripped off! Hoping others avoid my very costly mistakes. read more

Had a service appointment scheduled 12/11 from 4:30-6:30, and nobody called or showed up. I called at 6:30, was told I'm on the schedule and the technician was running late. No response, so I called back at 7:45, same answer. Called back at 8:45 after no response and was told my appointment was rescheduled to 12/12 at a time that's not available for me. Nobody I've spoken with can provide any help, just send an email and tell me that someone will be in contact. Horrible service!! read more

Had a dual media water softener installed by will fix it, very happy with how the install turned out def recommend them to me family and friends read more

I had an ac issue with it making noise and not cooling. I had Elliott come out and diagnose the issue. He was very informative and gave me more than one option based on my needs. Thanks Elliott ! read more

Great follow up and courteous and knowledgeable workers. I do recommend this company. Thanks

This company does very poor work. They were the assigned company to install our new AC. They did a terrible job, installed it incorrectly, placed the thermostat in a less than ideal place costing us hundreds of dollars in AC bills because they did it the wrong way. Came out for routine maintenance and said we had a leak. Everything was working fine before he went to inspect it. Wanted to charge 2000 to fix it. The unit they installed LAST year! We payed another company to fill it and there was no leak. The company who fixed it said the did not see a leak, and did not know why we were missing 2 lbs of freon. Hmmm. Steer clear of this business! read more

We were having some problems with our electrical outlets in various areas of our home. Since these were the only people we could find near us they came out and charged us $79 for what they call a "whole house electrical inspection" to figure out what was wrong with our outlets. The guy was maybe 21 and didn't have much of a clue what he was doing. Although very nice. He did not want to do anything that what we homeowners have already done (ie. Check outlets. Replace gfci's, and check breakers.) Now last I checked you call an electrician to do things that you yourself cannot and this was supposed to be an entire house inspection special for $79. So we opened our garage and pulled out the attic ladder and sent him on up. He was so confused on what he was looking at, he had no idea what to say other than "you don't have any power to the outlets" (duh!! that's why we called an electrician to find out why we don't have power to those outlets). Needless to say we didn't get any answers so he said that he would send me an estimate to come back with someone else to follow wires and that i may incur sheet rock damages around outlets and in garage. An estimate which I have yet to receive and here it is 3 weeks later. .. I basically paid these people to tell me something we already knew. I feel like these guys just go around doing what they call electrical inspections at 89 bucks a pop to make their money and never return to do the repair or even send estimates. In order to review I have to select at least 1 star. Otherwise it would definitely be zero. read more

Went to Lowes to price out water heaters, they offer same day install, they are contracted with Will fix it. I was told the technician would call 30 minutes prior to arrival but that didn't happen. Once he arrived the technician informed me that I needed a PRV valve per city ordinance since my house was built in 2014. He then proceeded to look at water heater and provide an estimate. The estimate was for $4400, the water heater and accessories at Lowes was $600... he just wrote parts and labor with various price options for warranty. There was no itemization, he added an expansion tank in addition to PVR valve, when in actuality the expansion tank was all that was needed. Even went as far to say that if he didn't install a PRV valve the city could inspect and lock my water down. He offered me a 10% discount and seemed to think he was providing me an actual discount. I called another plumbing company who verified no PRV valve was needed and charged me less than 1/2 the Will Fix it quote. Never again would I call this company for anything! read more

Everything was great until I requested an invoice. It has been a horrible round of calls to call centers and a bunch of lies. I have been told everything from the local office is closed (4:30 pm), given a number that was supposed to be a local number but is a different call center. Been told I would receive an email and no email was ever sent. Spoken to someone working from a house that was very loud. If I could rip this system out and cancel the nearly 15,000 contract we signed I would. Go elsewhere with your money. read more

Called WillFixIt 16 Month ago to replace a failed PRV and was told to upgrade to a 1 inch and all Brass item to have a peace of mind.Spend over 1050$ for this PRV and it has failed.Called WillFixIt and was told I have to pay now 1345.00$ to replace the so called " best PRV" they installed . Very disappointing but not surprised. I do not recommend this company. read more

First, I need everyone to know that my initial contact with the ladies over the phone was positive and the technicians were knowledgeable and friendly. They replaced a Goodman hard start kit for my ac condenser at $348.00. And a contacter at $322.00. Total $670.00. I just went online - a hard start kit is only around $50.00 and a contactor is around $20.00. I called Will Fix It and spoke with the manager to addressed my concern about the charges. The manager - Eddie, was polite and attentive. He explained the reason for the high cost is due to the service charge. ( Pls note that I'm not expecting them to just charge me dirt cheap as I am aware electricians are normally expensive due to the dangers of doing electrical work and massive insurance costs.) Before I could continue to ask him for a detailed itemized receipt for those charges, Eddie made an extremely offensive remark after realizing I am Chinese which left me shocked and speechless: He said: " oh, do you also eat cat on a stick?" This totally caught me off guard. Instead of resolving my dispute, he brought this on to another level, and added more fuel to the fire. The comment was ignorant, irresponsible and uncalled for. In these socially tense times, I find it stunning that a manager of any professional company would choose to make such racist, offensive comment! Especially the comments were made to a customer who just spent 670.00 plus 169.00 (membership package). Finally, I feel obligated to post this review and let everyone know my experience. Will Fix It has a duty to address this serious issue to all managers. There's absolutely no excuse for Eddie's disgusting racially motivated remark, anf should not be tolerated. RACISM IS NOT OKAY. One star for lesson learned. Very disappointed. read more

UPDATED REVIEW - was 5 stars and knocked down to 1 Look for other quotes - Cost are high!!! My husband and I were shocked with the estimates to install new toilets. We compared their rates with Home Depot and other local plumbing businesses. Needless to say, we went elsewhere for the toilet install. Will fix would not pick up or dump the toilets, which was another reason we went with a different business. I recommend Home Depot and Lowe's. You can buy item online and pay for install. It was a seamless process and after dealing with Will Fix It, made it so much easier to get it done. read more

Called for an 80 year old woman who had no ac. Asked if they could come early in the morning. Woman who answered the phone started she would get them out first thing in morning. 8-12 became 5 pm. When we called the first time to say they never showed up the woman had an attitude. She called at about 4 o'clock to say the driver was on his way but give him an hour. At this point we had called someone else who was prompt and fixed the issue. Not a way to do business. read more

I would give this company ZERO stars but it is not an option. NEVER, EVER USE THIS COMPANY FOR AIRCO OR HEATING. EVER. IF ONLY I HAD KNOWN WHAT A NIGHTMARE THIS WOULD BE In May, 2023 I had to replace my air conditioning and heating units in my San Antonio home. I was told that it could be done in one day. When I asked how that was possible, the marketing director told me it is done all the time. He promised the job would start between 9:30-10am and be done by 5-6:00pm. Two installers arrived the following day at 11am. They worked all day and into the night. They finished at 2:30am. Yes, you read that right. No apologies to the disruption of my day. Right away, I noticed that my home was not cooling properly. My bedroom and bathroom had no air coming out of the vents while the upstairs air was blowing like a cyclone. After multiple calls I finally got through to them and they sent out a repairman. He told me he made some small adjustments, said everything should be fine now, and left. It wasn't. The next day, there was no change at all. Temp was set at 73 but my downstairs was 80 at 5pm. I called again. Another repairman came out a week later. He said there was a small hole in the duct upstairs coming from the unit and he fixed it. He checked the air coming out of vents in my bedroom and bathroom and said it was normal. The next day, again, the temp in the house was 80 and 5pm and no air in my room. I called again. The receptionist said no one was available to talk to me but she would send emails out to all the managers so this could be resolved right away. No one called me. 3 days later I called again and was told AGAIN that no manager is available. Instead, they put me on the phone with a customer services rep. She apologized and said that they will get this fixed right away and would send out someone "with experience." So who did they send? It was the same guy who came out the first time and told me everything was fine after making small adjustments. He looked at me and said, "Was I here before, you look familiar?" This time, he looked at my unit and told me that the installers had put the vents on the wrong side of the unit and that the airflow was backwards, and that was what was causing my problems. He even showed me a picture of the instructions sticker on the unit. That showed the direction the air flow should go, and then a pic of the unit showing it was indeed placed incorrectly. There was also a tear in my duct. He documented his findings and said management would hear about this. He walked away chuckling. A few days later, the original installer shows up and he tells me that the airflow is FINE! "It can go in either direction. There is probably something wrong with your duct system." My duct system worked fine until the installation! My bedroom used to be cool at night! I never had to sweat in my bathroom. He goes to his truck to get a ladder.. then he comes back and says he called the company and a manager will come to my house to meet with me personally and they will come immediately. He said he would not go up and check the duct system for me or repair the new tear he just found in the duct upstairs. Then he drives away. That was 2 and a half weeks ago. Today, after no call back or response of any kind, I called WE Fix It AGAIN and and asked to speak with the a manager (there are at least 4 of them).. I was put on hold for 5 minutes. The receptionist tells me she can't find anyone who I can talk to but "someone" will call me back.. I'm still waiting here in my 80 degree living room.... OH AND ONE LAST THING.. THE MARKETING DIRECTOR TOLD ME THAT IF I EVER HAVE A PROBLEM AND CALL THEM THE COMPANY WILL RETURN MY CALL WITHIN 24 HOURS. Riiiiiiiight... I will update this review, as nothing has been resolved as of this writing!! read more

if I could give place zero stars I would. I called for ac service. what normally any other reputable ac company would not charge to blow out drain. , this company charges extra. plus the year warranty program costs more than a normal maintenance charge times 2 never will use this company again . read more

I've been using Will Fix It for years now. They've been excellent every time. Used them maybe 5 or 6 times for various repairs. Yesterday, Ace sold me a new Carrier AC/Heather unit, very professional and friendly. The installers were fantastic today installing it. Omar was great. I didn't catch the other two installers names, but they were great also. Never change Will Fix It! read more

Will Fix It came out immediately and put a new ac system when our system was not working. One day later it stopped working. I called that day to schedule someone to come out and fix it. They said all technicians were busy but they would be here at 8am the next morning. No one showed up. I called the service number again and found out the dispatch unit is in Houston not San Antonio. They do not communicate between each other. I do not recommend this company. Our ac was finally fixed after we drive to the office in San Antonio and talked directly to the dispatcher in SA. Bobby, the senior technician advisor, is the one who finally came out and knew immediately what was wrong with the ac. 10 stars for Bobby..0 stars for this company. read more

Our sink broke and we used this company several times before. Friday night, I call for a technician and one was supposed to come Saturday. I called for an update, by late morning, and the service appointment was confirmed. A tech was supposed to come but, then Will Fix It calls me to tell me a tech would not be available until Monday. I called AAA Auger Pluming instead! read more

I initially had them come out to work on a pipe which burst in front of my home. I was pleased because it worked and did what a pipe should do. The plumber reassured me this would last for decades, if not indefinitely. I felt like I overpaid, but peace of mind is important to me, so it was worth it. 2 years after my service the exact same pipe they installed burst. When I called they told me they only have a 1 year labor and parts guarantee. The guarantee is fine, as that seems to be consistent in the industry, what is not okay is how the new plumber I had come out had nothing but confusion when seeing the work Will Fix It did. I spoke to a manager and his tone was just to tell me it's too late to do anything about the work unless I want to have someone else come out. Why would I overpay and risk the same low quality work? My complaint is the lack of care and quality this company provided me. I will not be using them in the future and recommend everyone else stay away unless you want a company which overcharges for unacceptable work. read more

Do not trust Will Fix It to offer you competent and honest service. We called about an issue where we were spontaneously losing power in just one room of the house. it would go out for months and the. randomly come back on for a week or two and go out again. a technician came out and assured us that we needed an entirely new exterior power box because our current one wasn't capable of powering the whole home. this cost around $5,000. We trusted them and even though we didn't have that kind of money we took out a loan to get the work done. not even a month later and we once again lose power in that same room and it won't come back on anymore. They don't send technicians to your home, they send salespeople who only care about taking advantage of you and making you pay money you don't have for something you don't need. Do not trust them to give you an honest quote. either that or they employ technicians that don't know what they are doing. I hope the commission he received was nice. he also promised to come and replace some of our very dated wall outlets for free and we never heard from him again. read more

Avoid Will Fix It. !!!! Highly disappointed in service and prices received. Charged my my wife $600 to pour Clorox down a pipe a capicitor that cost $75. Also didn't have the capicitor on his truck and charged her and additional $69 to go pick it up!!!! Are you kidding completely took advantage of my wife. read more

called to cancel an appointment and the rep on the phone keeps repeating "yes your scheduled for today" then wants to be rude that I want confirmation on cancellation when she keeps saying "scheduled for today" lisa?? yeah ask for a different rep if you get her. read more

Their reply on Yelp.com advising to reach out their Quality Assurance Representative to take an opportunity to improve their services was putting the responsibility on Rheem's Warranty Parts Service for the delay in lieu of taking accountability for initially ordering the wrong or additional part. The only quick service offer I got from the manager was to transfer my call to their accounting department to make a payment. Big fail on quality service, timely appointments, and skilled team members. read more

I had a terrible plumbing experience with this plumber. First, they misdiagnose a problem with a water heater. Then, they charge for a service call when the water heater was under warranty. Some days later, when they send another plumber to complete the work the first plumbers misdiagnosed, he is unable to complete the job because an electrician should have initially been requested by the first plumbers. The electrician was able to correct the problem in a 15 minute visit. Save your money by NOT calling Will Fix-It--they "Won't Fix-It" because they don't know how! Terrible company about which I heard several horror stories before being compelled to call them by the manufacturer. I knew they would screw up the job, and that's exactly what they did. read more

Our heat pump/AC went out and they said it couldn't be repaired and that only replacement was an option. They then quoted us over $11k to replace it. And after taking ZERO action they charged us $69. I got a second opinion and the issue was fixed the same day after a little troubleshooting. Steer clear of this company, they sell replacement services...not repair. read more

My mother paid this company over $8,000.00 for a new HVAC. Her system is STILL under their warranty. We called them because her home is 81° inside while its 79° OUTSIDE. The HVAC was set to 75° then moved to 70° trying to cool the home. It only got hotter. They now want $119.00 to come out & service their own warrantied work! She is 69 years old... on oxygen.... disabled & a Vet who served her country. THIS is how they treat their customers. Don't deal with them! read more

Will Fix It - The temp OUTSIDE our home in South TX! - Plumbing Near Me - San Antonio, Texas

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