Great communication prior to the work. He kept us informed of his arrival time. He explained the…read morerepair and kept cost as low as possible. Highly recommend this business!

Very quick service, and his price was reasonable. He made sure the washer worked properly before…read morehe left.

Tenant called yesterday to report a faulty Dryer that no longer drying clothes. It tumbles without…read moreheat. My handyman wasn't want to mess up with dryer and told me to find someone else. Got some Yelp replies and Rob's quote was the simplest and it's very competitive. Like regular yelp user, I had doubts with the company that have no reviews (not anymore after mine). But after taking to Rob, the owner, over the phone. I learned that he's pretty genuine and polite and he indeed can work the next day. Rob jr, the son, gave me a call before the appointment when he knew he might be late on the scheduled time which I am super appreciative as avg contractors that I hired before wouldn't do that. (They have no time for it...) Rob got the job done very quickly and professionally. He even took pictures for me so I can have a peace of mind remotely. He also further answer questions that is not part of the job. Very well run small family business that I would recommend to anyone!!

this company is terrible. Roy showed up the first time to assess the repair, then when the part was…read moresupposed to come in they no call no showed. when I finally got ahold of them he was able to show up but came 4 hours late. The repair lasted about 2 months then it went bad so I wanted them to come fix it. they no showed me 3 different times with no phone call. the one time they showed up they came at 8 am when they were supposed to come after 4 pm. Once again they orde a part then never got back to me. I have called over and over. they don't return calls, they continue to promise they are coming when they actually answer the phone then no showed again. Don't give them your money please

My experience with Mr.appliance was terrible! I had an employee come out to fix and diagnose my…read moredryer for it to break again in 5 days! I've requested a refund and speak to corporate/owner I got denied both. They are over priced. I don't recommend this company to anyone it's cheaper to buy new.

I've used this company three times over the last four years. Most recently when my 6 yo Maytag…read moredishwasher stopped cleaning properly. I like their online scheduling and that they text you a photo of your tech when they're on their way. They've always showed up, and on time. They get the deed done efficiently. This time the repair seemed a hair on the expensive side (replacing the detergent dumper) but I think it was the part was expensive. As long as they maintain great service it makes it worth it in my book.

Scammers, take your money and never come back. Won't return phone calls or texts, won't refund…read moremoney paid. Paid to have washer fixed and then had to pay to have washer replaced.

Called washer repair. Scammers. after 2 weeks and having collect money for part in advance not…read morelabor they would never show up. I called multiple times every day but each day that past after promising to come do repair they never showed. I have asked for a refund but they are now not responding. SCAMMERS! do not sue or even call them! SCAMMERS!!!!

Called Sunday evening about my washer machine....Jerry came the same day told me the problem…read more... Ordered the part and Preston fixed it today.... Very professional thanks Young's Appliances and Repair

DO NOT USE THEM FOR SERVICE. The worst service. If the phone number associated is +1 (910) 510-1816…read moreguy named Jim. Be aware of service provided. He took the $75 fee and stated he'd order the part and return to repair it. For 30days I waited then called my Home Warranty to request an update. He never informed them he had gotten the parts. He scheduled to repair the washer Friday 29May and never showed. Had the audacity to update the home warranty portal and stated he fixed the problem when he didn't show up to fix only diagnosed the problem on initial visit.

Worst company in NC. Absolutely don't use this company. They don't communicate with customers and…read morethe lie!! They will take your money and never return to fix your appliance.

Quan is super unreliable, I would give zero stars but the site won't let me. He was supposed to be…read morehere last Friday 12-2:30, never showed up but kept telling me he was coming but knew I had to leave at 4pm. He then said he could come after 5 when my fiancé was home and he still never came and made us wait for him all day with little to no updates. Then he rescheduled after we complained to the rental company about him disrespecting our time. He was supposed to be here between 2-4. I called at 2:52 for an update and he sent me to voicemail. I called the rental company and then he finally responded to me in a text saying he'd be there within the hour. After not showing up by 4:30 I called the rental company to inform them. I then texted him saying I called my rental company and they are going to deal with everything. He texted me "I'm on my way there but okay do what you gotta do I guess" proceeded to delete that text and said "do what you gotta do" and then called me to ask if I still wanted him to show up. I told him the management company said they would send a whole new company and they are aware he never showed up and ghosted me twice before. He scoffed and said okay then hung up. Would never recommend to use this unprofessional service.

SHOULDN'T BE IN BUSINESS AT ALL!!!!! STAY AWAY FROM THEM!!!!…read moreWould've issued a zero stare if available. Called and spoke with a women named LaDonna who said Styles the technician would arrive the next day. No one showed up and after calling LaDonna back to re-confirm the appointment, she told me to stop calling her and hung up on me. Styles the technician finally showed up late and diagnosed that the motherboard of our three (3) year old refrigerator had gone bad and would need replacement. He took apart the inside two (2) panels of the lower freezer compartment and didn't replaced one of them correctly and didn't even bother to replace the second freezer panel at all before leaving. Styles stated that he would have the replacement part the next day and would be out to install the new motherboard. It has been six (6) days since this repair was started and we still do not have our refrigerator repaired. Styles stated to me that the part would be in tomorrow and he would be here first thing in the morning to complete the repair. This company has the worst customer service and work ethics that I have witnessed in the state. Unfortunately this was an $85.00 service fee lesson well learned. I feel as though I was scammed and will be contacting the North Carolina Better Business Bureau to inform them of the less than stellar work ethics and practices of this company. Be advised that this company has three (3) different names, KRB Appliance, Roy's Appliance, Roy Beasley's Appliance, all run by the same people.

Absolutely wonderful. The servicemen were prompt, courteous, and were able to fix my problem. If…read moreneeded, I will definitely be calling them again.