I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat…read moreAND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider.

I needed someone to re-attach the side of the awning to the building…read more I was told that Fiberama on Mcdold Ave in Brooklyn only repairs awnings that were sold by them. Now you know

I really like this place. The service from calling Denise to picking the product to having it…read moreinstalled is nothing less than A-Plus service. There were times when my cleaning person messed up my new window and soon as I called windows we are, within two days they were at my house fixing it. Even though it was the cleaning person's fault, they did not charge me because it was an easy fix for them even though they could have charged me I had them install windows for my other building and recommended them to a few of my friends. Thank you Windows We Are for your impeccable service. Freddy

Not sure how they make money by being rude to their customers. I can dish it out just like you…read morecan. Want to know where I live before they can tell me if they can secure the products I need. Why do you need to know where I live if you can't install the doors I'm looking for? Second and last time I call this place. First time dude tells me they don't install, they sell. Trying to sell me over priced storm doors. Gave me a quote but told me he couldn't install it. I place another call today about a different type of door to be customized and someone else says they can customize and install but wanted to know where I lived to see if I was "good enough for him!" Perhaps my vernacular told him all he needed to know. YOU work for "me" when I'm pay for items and having installation. NOT THE OTHER WAY AROUND. I KNOW WHAT YOU WERE DOING.......................................

I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.

We ordered and paid for several pet-safe screens for our windows and sliding doors. They cancelled…read morethe first appointment. We rescheduled, and then they didn't show up for the next one, nor the next one, an so on. This happened around 12 times over a period of two months! Eventually, the office administrator gave me the direct phone number for her boss, Reggie, because even she couldn't get hold of him anymore. Every time there was a different excuse: he was "driving back from Florida," dealing with "an emergency with an employee in Florida," had to leave "for Florida," and so on. There was always another excuse. One day, his crew finally showed up and installed some of the window screens. However, they had to wait six hours for him to arrive to bring the material. Then we discovered that several of the screens didn't fit because he had measured them incorrectly. None of the large sliding door screens were even ready. Eventually, I'd had enough and demanded a refund for the unfinished work and the screens we never received. He promised again that he would come and complete the installation, even confirming it by email, but he never showed up. He repeated this two more times. Finally, I told him I was done and wanted our money back. His response was to hang up on me! And now, it shows that their business is "permanently closed" and I'm left to figure out how I'll get a refund from them!

I have used this company for several years . I have a building in Crown Heights & I am very…read moresatisfied with the Service . Frank is very professional & pleasant to deal with . HIGHLY RECOMMENDED . Ron

Faruk is truly one of the kindest professionals we've ever worked with. For the second time, he…read morehelped our family after glass was accidentally broken by our autistic son -- this time repairing our living room window incredibly quickly, coming Tuesday to measure and returning Wednesday with the repair completed. He handled the entire situation with compassion, professionalism, and care, and his craftsmanship was excellent. As a parent, moments like these can be stressful, and Faruk consistently approaches them with patience and understanding. We're incredibly grateful and can't recommend him and his company highly enough.

Awesome service, super professional, broken glass on outside storm door replaced in a day!!!…read more Great deal for service provided- highly recommended!!!! Greatly Appreciated!!!

Eddie came in for a screen repair and did a great job. Quality of work was spot on and at a…read morereasonable price. Would use again.

These people are completely unreliable and unprofessional. They don't care if they make you look…read morebad in front of your clients, and they have zero regard for your time or reputation. He promised to return and place a mirror on a client's table--never showed up, stopped responding to texts and calls, and didn't even bring the mirror. No courtesy to let me know he couldn't make it--just disappeared. Absolutely disappointing and a waste of time. Do not hire or refer them to anyone. DON'T WASTE YOUR TIME WITH THESE LOSERS!

I'm kicking myself for not writing this review sooner. I found this company here on Yelp and I am…read moresoooo very thankful that I did. The initial response and all responses following were timely. I needed to replace a wall mirror and I am very pleased with the product as well as the service and pricing. The entire experience was sooo great that I ordered another wall mirror to replace one in my daughter's place. I would definitely use them again!!

From start to finish, the entire process was seamless and stress-free, and I was impressed with…read moretheir professionalism and attention to detail. First and foremost, the Nick was incredibly friendly and approachable. AWR helped me make an informed decision about the type of windows I wanted. They were also accommodating when it came to scheduling the installation date. Replacing all the windows on my house only took 4 days. They worked efficiently and meticulously, ensuring that each window was installed properly and securely. They also took the time to clean up after themselves. Overall, I am extremely satisfied with the work done. My house looks great, and I would highly recommend them to anyone in need of new windows!

I have used them 2x's so far and i think they are excellent, they are prompt,wore a mask and fixed…read morethe window without any problems....Nick is a very nice guy and does the work with no problems, very professional and will definitley recommend him to any one i know. I had 3 screens done today, Nick was in and out in no time and my screens look awesome, they are fairly priced and if you need a good company, call them.

TopLine Home Improvement did an outstanding job from start to finish. The team was professional,…read morepunctual, and kept me informed throughout the entire project. Their workmanship was excellent, and they paid close attention to every detail. They also left everything clean when the job was finished, which I really appreciated. I'm very happy with the results and would definitely recommend TopLine Home Improvement to anyone looking for reliable, high-quality home improvement services in Brooklyn.

Nice guys and responsive. Had small issue and came right away to address it. Good prices also…read more They installed gutter guards for me. I would definitely use again.