I went to the spa location at the Hyatt Lodge in Oakbrook a nice little weekend stay cation with my family. I booked along with a family friend a pedicure way above average pricing so the assumption being there would be more additional amenities than what would be offered at a typical nail salon. Upon arrival, found there was only 1 nail technician working so we sat and talked while the other was receiving the pedicure. I went last and the set up albeit clean was a regular set up, nothing yet warranting the $$$ price tag. After the basic pedicure was done we had to leave and the technician asked if I'd be able to stay longer to let the nails dry, when I asked if she had quick dry spray or a fan she said no. How does a pedicure cost $$$ and there are no additional measures to ensure the customer leaves with dry feet. We had dinner reservations so had to leave and was careful, however 30 minutes after leaving my toddler accidentally stepped on and smudged my big toe. When I contacted the salon to try and redo just the one singular toe the next day they said they wouldn't be able to, when I explained it was just 1 toe and would just need a polish correction they still would not accommodate. The technician was nice so please understand the low rating is purely on the business, their lack of accommodation, accountability and accessible materials to ensure that their services are completely dry before one leaves. read more

I came here when I was staying in the Westin Hotel where this spa is located. It was so convenient - just right down the hall from me! Mandy was the sweetest scheduler on the phone, and booked me right away with Lisa. What a warm, bright energy! She totally pampered me to the hilt! My $120 facial was heavenly! Lisa's touch was warm and soothing, and she focused a lot on my skin. I flew here 2 days ago, and she noticed that I was dehydrated without me even telling her that. She's big on natural products, which I am totally on the same page with. I LOVED the French-origin, New York-based Naturopathica products that she used on me, and will even start using the Arnica Muscle Gel in my work as a massage therapist. She agreed with my Clarisonic ritual back home, too, which I was happy about. I definitely know when I'm being touched by someone with clear and loving energy, so I feel lucky to have gotten Lisa for my pampering today! After my facial, I got a $40 Mini Pedicure. Considering pedis are way cheaper in Los Angeles where I'm from, for me to say that the extra dollars here were well worth it says A LOT! My only regret is that my trip here is ending too soon for me to justify coming to Lisa again before I leave. She is a gem, and I only wish she was in Los Angeles!! Thank you Mandy for booking me with Lisa! And thank you Lisa, for making my trip here even more special! read more

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Very unprofessional and unreliable. We confirmed our appts 3 times before coming and when we showed up were told there was only one person available. Ruined our anniversary celebration and def won't come back. read more

I agree with Shana A. and Chris L. I just came here on a Saturday to go the lemongrass body scrub. Parking is $10 as long as you get your ticket validated. We took the elevator up and walked into the room. There is no waiting area so we had to fill out the paperwork in the hallway. In front of the spa there are 2 chairs with a small table in the middle. The only other place to sit and wait is by the elevator where there is a long bench like area to sit. The masseuse was very friendly and nice. The scrub was awesome. I would have to say that the regular price for it is pretty expensive but luckily I bought a groupon and made the price more reasonable. The staff is also friendly and nice. We were offered tea while waiting in the hallway and again after my massage. The body scrub and massage was supposed to be for 80 mins, but I don't think we got the full amount. My appointment was at 12 and I was done around 1:15pm. That included the time it took me to shower too. One thing I would recommend is having some amenities for the customer. For a high end spa in a very nice hotel, they didn't even have a comb for me to comb my hair. For the price that you would normally pay, I would expect a more higher end spa experience. read more

Had a groupon for a 50 minute massage which was a good value. I don't think I'll visit here if I had to pay full price. This place isn't what you would expect a day spa to be at a hotel. First off, there's no lobby. You're basically waiting in the hallway of the hotel near occupied hotel rooms. There are no amenities or anything like that. Given the price, I expected some types of amenities. Like I said earlier, the treatment was wonderful but overpriced. read more

My thoughts almost exactly mirror Chris L: when I go to a spa, I like the spa experience to begin before I am on the table. It goes with the whole "pampering" notion: I like to drink water or juice beforehand, and sit in a pretty tranquil area. Maybe wear some cushy slippers and look at a babbling fountain, whatever. I understand this is a "boutique" spa, but the Westin should reconsider the layout. I was offered water, but had to wait outside the spa in the hotel hallway next to the elevator. That being said, both employees at the spa I came in contact with were very warm and nice. No problem there. My masseuse, I believe her name is Amy, was very kind and great at her job. In sum: great staff and service. The "spa experience" left something to be desired. read more

I can't get enough! Received services from Windy City Massage while I was at the Omni hotel last week and learned that they have spa locations so it was a must that I booked my next appointment right then and there! Such a nice location right on Michigan Ave! Just a short walk away from the red line. staff was super friendly...spa smelled AMAZING! Got massaged by Leticia. I was in heaven she picked out some really great smelling oils and worked in hot towels. Afterwards I was able to get waxed. Erica made the usual long and painful process fast and painless. I actually enjoyed it! Definitely making this my go-to spa considering they even do nails. Easy to get an appointment AND close to the train...I'm in love! read more

I am giving 4 stars only because I cannot imagine paying the full price of $135. I went for my first real back massage today (other than a couple chair massages I have gotten in the past). I picked Body Rituals because my friend helped me pick out a Groupon for a massage at a location that was easy for me to get to. I purchased the following Groupon: "$55 for One 50-minute body melt back therapy massage" Latisha was my masseuse. I told her it was my first massage, and she was very nice about guiding me through the experience and making sure I was comfortable. It was a waist up massage with hot towels and oil (can't remember what the oil was called but I was told it was 100% natural/hypoallergenic which was good since I have super sensitive skin). She massaged my back, shoulders, neck, arms, hands, and scalp. It was extremely soothing and relaxing, which is just what I needed since work has been stressful, and the weather has been ridiculous. Once the massage was over, I just wanted to take a nap on the massage table, but I eventually got up and got out of there. One of things I always look out for is whether or not the level of service is affected by the fact that I am receiving a discount. If I had to guess, I think I was treated the same as any other customer paying full price. To be honest, I don't ever see myself going back and paying $135 for the same service, but I would definitely go back if I had another discount. And just to make it clear that I'm not a total cheapskate, I DID make sure to tip 20% on the full price =P All in all a very positive experience =) read more

Just got home after a relaxing evening at body rituals. I was shockingly suprised how much I enjoyed it, as its not your typical spa- the services and technicians made up.for the small space. It does lack amenties like other spas, but I really enjoyed myself and was able to relax. I had Lisa and Leticia, who both nailed it. From consultation, quality of touch, product explanation, and personality. Very impressed. One thing I do also want to mention is the choice of music. It was different than your typical ocean waves or flute spa music, I LOVED it! Great expirience. Ill be back. read more

Lovely aromatherapy throughout the space, very friendly staff. Limited relaxation space so not a destination spa, but good services and people. read more

This place is a hidden gem! The atmosphere is really relaxing and inviting and the decor is modern. I came in on a Friday and the receptionist was extremely friendly and helpful. She recommended an additional treatment to me that I absolutely needed! The masseuse was professional and skilled. Overall great experience, I will be back! read more

I had a facial that was really really nice. Lisa was very experienced and she did a wonderful job. She saw that I had rosacea skin and she did not steam my face as I have had in the past. Instead she exfoliated my skin and prepped it for the extractions without the steam, leaving my skin much less irritated than it normally is when I have extractions. My skin is so smooth and feels like baby skin. You can hardly see my pores which are normally very large. It was also very relaxing and she did a nice massage and practically put me to sleep. read more

Extremely disappointed in our experience. We booked 2 massages at the same time and confirmed several times to make sure we were set. Showed up and were told there was only one person working. We waited 20 min while they tried finding someone else for the other appt and ended up leaving with no services done. Very disappointing. Don't waste your time here. read more

Would not recommend. This really isn't a day spa but more like a closet type space rented out to independent contractors. When arrived 15 minutes early, spa locked and note on door said would be back soon. Receptionist showed up on hour when our massage was suppose to start. The masseuse was 5 minutes late and bed and heating element were broken. Not very relaxing experience. Room also was cold. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Had a facial here today after having purchased a groupon late last week. I really liked the spa, and the technician Janette. She did a nice job, and was a sweet woman. I also found that the room was so comforting! Especially the blanket, it was weighted and just gave a really nice feeling. My skin looks and feels great. I did an add on service for the eyes for an additional $25 and it felt great. I happily booked another facial for 5 weeks from now, and at the Groupon rate! They will honor the same rate for 2 visits after the first groupon visit. Three facials at $59 a piece? Yes please! With tip and the add on I came out at about $110, which is a great deal. Check it out! read more

By far one of the best spa experiences I've had. First of all, it's at the Westin, which automatically puts one in a mindset of pampering. The Westin concierge can make reservations for you, making it really convenient for guests. Most importantly, the staff here are rockstars: soooo kind and accommodating and consummate professionals. My favorite is Lisa, who does both facials and manicures and really is a true expert. After an hour chatting with her I learned a lot about my skin and felt like she and I were old friends. So much so, I booked a second service with her the next day. And when I return to Chicago in two weeks will book another. I highly recommend this spa. Treat yourself: you're worth it ! read more

My massage was great! Very professional and relaxing. Great customer service as well.

Great Spa and Great People!! Especially Lisa, she's great at facials!! read more

Great spa but I'm disappointed at the fact that I couldn't reschedule (due to a death in the family) without being charged the cancelation/change fee!!! Going but I really can't afford to with upcoming expenses and stress - would have been more relaxing after everything. Didn't even really seem sympathetic- strictly business read more

Massage with Jessica was excellent. I used the travelzoo voucher without a problem. It worked out well that I was staying in the city that weekend otherwise the location for me would be out of the way (since I am in the burbs). I probably wouldn't return unless I had another voucher. read more

This place is the worst. Tiny space with only 2 rooms and they had garbage and towels laying all over the place. We showed up 15 min prior to our appointment and they seemed shocked that we would come earlier. They don't have in house massage staff, they bring people in when appointments are booking. I was highly recommended a male therapist as he is great, but what I got was unprofessional and not even close to a massage. I told him I had lots of back pain and that I liked a deep massage. Instead he kept me on my back the entire time and lightly touched my neck and shoulders with his finger tips. So I never actually got a back massage as I had requested. He also insisted on stretching my legs in positions that were uncomfortable both in a physical way but also an exposed way. Rule of thumb is to not do extreme leg stretching where I would feel exposed and it seems creepy. He also used a tuning fork on me???? Was very odd. I almost stopped the service 5 min in because it seemed to me that there was no way he could have actually gone to massage therapy school and passed. Because of my aversion to making situations awkward, I didn't speak up and end the service like I wanted to. I just won't be returning and I would suggest just going to a massage envy or something of the like. It's a more professional and relaxing experience with great prices, and I'd avoid this "spa" if you can even call it that. read more

My friend and I decided to do a spa day in the city. This spa leaves much to be desired. The prices they charge for such a basic spa is ridiculous. I had a masssge and facial. During my masssge my therapists cell phone rang twice. Are you kidding me?! It was a nice masssge, but the spa is so small that the employees were outside my room laughing and carrying on. Not relaxing. Move on to my.facial. It was.a 50 minute service. My therapist left the room for 15 minutes during my treatment. Not sure why, but she just walked out. Never said a word. She just left me laying on the table with cotton balls on my eyes in a dark room. Strange. I have been to other spas and have never had an experience like this. Also, when they offered me water, I almost choked on a hair that was in it that was not mine. Far from a spa, like experience. read more

Got in last minute for a wonderful 80 min hot shell massage with addl 15 min scalp treatment on an hours notice. Quick, easy service and wonderful massage from Miguel. Great experience - highly recommended :) read more

Myself and my boyfriend went in for a 50 min couples massage just over a week ago and Leticia and Rich were awesome! Both were very professional and asked multiple times whether the pressure was just right in which it was. It had been sometime since I personally had a massage and I will definitely be back! Great prices fit right into this convenient spa located right off Michigan ave! read more

Donna gives a great massage! She worked out a lot of the problem areas on my back. I feel relaxed!

After traveling back to back for several weeks, my skin was unhappy so I decided to get a facial. I was grateful when I called at 5ish pm they were able to get me in at 7! Probably just had the good luck because it was a Tuesday, but it was all meant to be. :O) The other reviews are correct, the spa isn't a huge spa like some hotels may have with big waiting rooms and jacuzzis, steam rooms, etc. I like those spots the best too! But all I wanted was a good facial in a convenient spot. Belinda was awesome! She customized the facial for my needs and put hot towels on my feet and gave me a neck and arm massage. I needed extractions, and I loved the extraction serum and tool-less extractions she did. From the very first products she put on my skin, I could already tell my skin was starting to breathe again. $135 is expensive, they probably have a lot of overhead from the hotel and it being right downtown Chicago, so all that considered and the amazing service and quality of the facial I am happy. Now I am going to unwind for the rest of my evening at the hotel. read more

This is a great little boutique...the facial I had from Lisa was amazing! She was very informative, didn't try to push any products (since I don't believe they even have any that they sell) and gave me a lot of great tips to keep my skin looking great. It was so relaxing...I'm headed back for sure. read more

I received a facial and massage here after I purchased a groupon and had such an incredible experience. My facialist was awesome and informative and my massage therapist worked out the knots I carry in my back. Recommend it to all my friends! read more

Thank you Sara for the heavenly massage. Worked out all those stress filled kinks before my conference. Followed up with the mani/pedi (thank you Treza) I didnt have time for before leaving home. Wonderful! read more

I used my groupon and got my very first facial ever today. The place is not a "spa", but rather a collection of treatment rooms...but who cares, I'm there for a quality service, not to sit a waste my afternoon in a robe sitting with strangers. The places was totally spotless and I felt very relaxed. My facial was great, and the lady really took her time to explain everything to me and really inspect my skin. They even have a special where you can book 2 more facials at the groupon price, only $50 for a $135 facial. I mean I would never pay $135 for a facial anywhere, so for now I'll be going back to take advantage of the deal. Great find near Michigan Ave! read more

They charge $40 for a pedicure which was essentially a polish change, while I sat uncomfortably on a bench and soaked my feet in a tub.

Read the reviews before you book a service. I didn't and wish I had. This is a "boutique" spa for a reason. There is a weird check-in area right next to the treatment rooms. There was no receptionist when I came in for my scheduled appointment at 4:30pm on Sunday. I was checked in my by massage therapist who was still setting up (I was a few minutes early). The "spa" is small and has a few genetic treatment rooms. There is nothing relaxing or tranquil about the space. It's cement and bare, like a closet. The treatment was fine which is why it gets 2 stars. My guess is these are mobile masseurs that only use a room when they are booked but do not actually work for this spa. I would recommend going to any of the other fabulous day spas at the nearby hotels for a better experience. Note - I ended up using this spa because I was booking last minute and it was in my hotel at the Westin. I would not recommend and would not use again. read more

I did not have a good experience at this "spa." As another reviewer mentioned, this place is more like a closet rented out by contractors. I had a manicure and the seating was awkward - the set up was not like it is at a regular nail salon. Also, the lighting was so dim that the nail technician could barely see what she was doing and so the mani didn't turn out so great. We could hear every word being said by the message therapists and their clients as well, which was weird/awkward. read more

We went for a couples massage today at Body Rituals. We've had plenty of these before at other spas. On the phone they didn't say anything about not being able to accommodate a couples massage. I was definitely surprised to get there and find out that they only had two rooms and that neither room was large enough for both of us, so we were in separate rooms. Additionally, the pre-massage experience was lackluster, we showed up early like normal to fill out the normal paperwork. No one was at the desk for several minutes while we just waited. A staff member eventually showed up and gave us the paperwork. Our appointment was for 2, but by 2:05 we still had not been greeted by our massage therapists. At this point my fiance took the clipboards back to the desk since no one had stepped back out to check on us. Finally around 2:10 we were greeted by our massage therapists. We had bought the Groupon for the 50 minute massage, well, I was already frustrated at this point, so I went ahead and set the time on my phone when I was left in the room to undress and get on the table. From the time that I started the timer before the massage started till the therapist left the room after the massage, only 40 minutes had passed. Needless to say, I was not thrilled. The massage wasn't even relaxing, it felt like the therapist was just moving quickly from one place to the other, not even focusing on where tension needed to be released. To make the whole thing worse, I went in expecting to leave a tip, but by the end I was very dissatisfied and had decided not to leave a tip, but as we checked out, the staff member at the front desk (interestingly, they were present when it was time to pay!), made it extremely clear that we should leave tips, so of course to not be rude, we left a small tip, but I was very taken aback that they would flat out ask for a tip. I definitely won't be going back to this spa... read more

Went in for a massage & facial. This was my first massage and Leticia made it such a wonderful experience! I felt that the facial was a bit rushed but when I told the receptionist she was so sweet and offered to add on a free service for the next time. I rebooked for another combo appt and I cannot wait to go back! read more

Lisa is excellent and I would recommend her to anyone. Really nice facial and she gives really good tips on how to care for your skin.