We have always loved coming to this ever so charming inn. The individual rooms are lovely and…read moreeverything you need is provided for you. Breakfast and cocktail hour is so nice plus the staff make it truly enjoyable.

This was one of the most disappointing customer service experiences I've ever had. I've stayed at…read morethis hotel many times over the years and have referred countless friends, family members, and clients who have also booked stays here. Because of that history, I never expected to be treated this way. We experienced a genuine family emergency that forced us to leave early and requested a refund for our unused Sunday and Monday nights. These were weekday nights not a weekend or holiday, and the hotel kept 100% of the charges for both nights despite us not being there. What made the situation even worse was the amount of time we had to spend going back and forth during an already stressful family emergency. The front desk staff repeatedly told us they understood and agreed a refund was appropriate, but the owner instructed them not to issue one. For several days, staff members seemed confused about the situation, while the owner/manager refused to respond to phone calls or text messages. We were left waiting, following up repeatedly, and receiving no direct communication from the person making the decision. I understand businesses have cancellation policies, but there should also be room for compassion and reasonable discretion, especially for LOYAL, repeat guests who have spent thousands of dollars over the years and have personally referred many others to stay here. Unfortunately, this experience erased years of goodwill. Customer service is tested when something unexpected happens, and this hotel failed that test. We will NEVER stay here again, and after this experience, I can no longer recommend it to friends, family, or clients. What a HUGE disappointment Cottage Grove. Not the way you treat your loyal customers.

We are big fan of weekend getaways in the Napa Valley. We have stayed at several properties over…read morethe years up and down the valley for wine tasting and dining out. As well as attending concerts, New Years parties, and just relaxing. I found this cute property in Calistoga online and after reading the positive reviews on several booking sites I decided to book the Oakville room. Right after booking the reservation, I started receiving personalized text messages confirming my registration and providing me detailed information about my stay. They even did their best to accommodate an early check in for us. When we arrived we were able to park right in front of the property. We picked up our personalized envelope with our key to our room on the front porch. The Oakville room is located upstairs and is small but very clean , and decorated nicely. The room opened to a small outdoor patio with a table and two chairs.. Something to note- this particular room does not have a TV in it however other rooms at the Inn do have them. No ceiling fan overhead but a personal heater/air conditioning unit is in the room. A nice comfy bed with a fluffy white duvet made for peaceful sleeping. Now the best part- location! On the corner of Lincoln the main street in Calistoga you can easily walk to botique shops, tasting rooms, restaurants and bars. It is next door to Busters BBQ which has really good casual bbq.. Finally each directly booked stay includes 2 vouchers for Calistoga Roastry. This is a cute coffee shop where we enjoyed an iced latte, smoothie, BLT, and breakfast sandwiche. It is just a 5 minute walk from the Inn. We throughly enjoyed our stay here and highly recommend if you are visiting Calistoga.

I've stayed here several times and everything is geared towards the guest. There are snacks,…read morechocolates kept cool in the fridge, (with a small freezer), a Keurig coffee maker with a choice of tea, coffee or chocolate, sugar, sweetener, creamers, water bottles. Everything is clean, and it's a beautiful property. A most wonderful garden with several seating areas and a fire pit. This last time I stayed with my small dog. I brought his feeding and water bowl. Shouldn't have bothered. They provided both with a treat! This is an absolutely beautiful place to stay at. Just cross the street and you are at the start of the main drag in Calistoga. I couldn't recommend it more. There's also a voucher for free breakfast and coffee at a local restaurant.

My partner and I had just the most wonderful visit at CdV this past weekend to celebrate his…read morebirthday. We stayed in the Carriage House, and it was so quiet, beautiful and secluded. The morning breakfasts were delicious and hearty! The staff and chef Carlos were all delightful and accommodating. I highly recommend this place for a special event. It's a bit pricey but very worth it for an important occasion.

I'll start by saying that, just as I did, you'll probably be able to get a much better stay in…read moreCalistoga in another property for a fraction of the price. Despite property descriptions and their website, I did not witness anything luxury about this place, apart from the diner. I was at the property for only a couple of hours but that was more than enough. -Photos are a bit deceiving - everything in real life is a lot smaller, especially the pool and bathrooms. I sat down on the toilet and my knees were bumping against the bathroom door. Pool size was not fit for the amount of guests the property can accommodate and looks twice as big in the photos. -No sound isolation whatsoever. You can hear people sneeze/talk/get changed in the rooms next to yours, no sense of privacy whatsoever. To add to this disaster, each room is operated by a PIN code rather than a key. In our case, rather than showing or handing us the PIN, the host just said the PIN out loud for us to try out from the hallway - the implication being that other people probably heard it and our room was essentially unlocked for everybody. I had more privacy when I lived in student halls at uni than at this ''luxury'' chateau. -I had a query about our reservation where we initially wanted to stay an extra night at the property, however, it was near impossible to get hold of the property - 3 contact numbers, 2 email addresses and Booking messaging system later, we finally received a 1-sentence response via Booking messenger with the property completely misunderstanding our request and providing the wrong advice which completely paralysed our options when it came to our time in Napa valley. Their attempt to remedy the situation was a bottle of wine - which we explained we're unlikely to be able to accept as we're due to catch a flight back and our luggage was already full. No other offers or solutions to rectify the poor customer experience. Overall, not worth the money, especially considering the service.

Such a great, relaxing getaway. Everything went well during our stay and that's because of the…read moreamazing host, Kurt. When we first arrived, we drove through a bridge and then we were surrounded by planted gardens and fruit trees with a few chairs and tables spaced apart. We called Kurt and he came right away to help us, directed us to a good parking spot, and then showed us around. We arrived around 10:00AM and it was still quiet with only one other couple by the pool. Kurt showed us where the switches for the hot tub jets were, the switch for the sauna, towels, bathroom, water, etc. The rest of the day was extremely relaxing. People slowly trickled in and seemed to hit peak occupancy around 1:00PM. There were beautiful views of the hillside and trees. Everything clean and neat. Plentiful umbrellas for shade. A quiet atmosphere with friendly conversations. There were always lounge chairs to choose from. I loved the layout of the place. The pool, hot tub, and sauna were all spacious and never felt crowded. Around 6:00PM the pool area starts emptying out, and weather quickly gets cooler. I'd recommend bringing a cooler with drinks and snacks to maximize your relaxation time. An amazing place to be and we'll definitely be back whenever we need to let go of any stress.

I booked this experience for my 42nd birthday. I loved the views from the jacuzzi the horses, the…read moregood night sleep in the cozy bed and the breakfast made for me. if u have a dog, it's a great spot for sniffs.

Our stay at Okaeri Hotel was truly one of the most memorable travel experiences my wife and I have…read moreever had. The co-owner personally welcomed us and gave us a tour of the property while sharing its fascinating history. That personal touch immediately made us feel at home and added so much character to our stay. The hotel itself is absolutely beautiful. The garden is peaceful and meticulously maintained, and the indoor lounge is unlike anything we've seen before-it features a stunning swimming pool that has been transformed into a large koi pond, with each koi fish even having its own name! The hotel also has a fun karaoke lounge, beautifully renovated rooms, and a relaxing Japanese-style soaking tub. The entire property reminded us of the elegant Japanese home featured in the Drops of God Apple TV+ series, complete with an impressive wine cellar that adds to the hotel's unique charm. To top it all off, breakfast the next morning was exceptional--a delicious three-course meal thoughtfully prepared by the chef. Every dish was beautifully presented and absolutely delicious. This was, without question, the best hotel experience my wife and I have ever had. We can't wait to return and bring our friends and family so they can experience it for themselves. Okaeri Hotel deserves a perfect 5 stars. Highly recommended!

We booked this trip to Calistoga to celebrate my wife's birthday. We discovered Okaeri, a recently…read moreopened Japanese-themed bed and breakfast. The entire B&B is very clean, quiet, and tranquil. I appreciated the onsite ChargePoint EV access. Be careful when pulling out of the parking lot. The exit is steep and can bottom out your car if you do not leave at an angle. We were greeted by Craig, who manages the B&B. He was very friendly and gave us a tour. The dining room was built over a full-sized pool, now converted into a koi pond. He even has a name for each of the fish. The rooms are all unique. Ours had a nice porch overseeing the trees. The soaking tub was the highlight for us. It is a beautiful wooden tub. It is perfect for one person and very relaxing. I love how the tub drains onto the floor into the shower area. The upscale breakfast was a nice feature. The food was delivered right to our table in the koi pond dining room. The mango-infused dish was light, creamy, and perfectly balanced with a hint of sweetness. The smoked salmon eggs Benedict was rich and flavorful. It featured perfectly poached eggs, fresh spinach, and silky hollandaise on toasted English muffins. My wife and I had a very special day staying at Okaeri. We will definitely be back to enjoy another relaxing stay.

Great customer service. Everything was as - or better than expected. All requests were handled very…read morenicely. Will be returning!

Unbelievably great!! We came for New Year's eve and stayed a second day. The room 'Palisades' is…read moreactually a small cottage, exquisitely furnished, super comfortable, quiet, nice views and a spacious spa tub. The breakfasts were superb. Lynn was very friendly and helpful, clearly, as owner manager she has paid close attention to detail. I highly recommend this place, it is not only superb but a great value. Can't wait to return.

Even though I never provided them with my billing information and they got it illegally from a…read morethird party, they claimed I agreed to their terms of cancelation and submitted a letter stating this during the dispute even though I am sure they rebooked the room. Despicable and disgusting greed. DO NOT BOOK HERE UNLESS YOU WANT TO SUPPORT DISHONESTY.

A truly amazing B&B. Personally, I'm not a fan of typical B&Bs, but this one had service that can…read moreput any Four Seasons or Ritz Carlton to shame--without all the corporate formality or rigmarole. They went far out of their way to show every little hospitality and kindness. For instance, we were in the pool when it was happy hour, so they brought us a glass of wine and plate of hand-made nibbles at the pool. They offered to make reservations at a good Italian place for us (Tra Vigne). When we came back to the Inn, there was a bottle of Schramsberg Blanc de Blanc on ice for the guests to share as a nightcap. They are perhaps the most thoughtful innkeepers we've ever encountered. The common area is modern and spotless, the rooms are inviting, the beds are great, and the HVAC has been updated (a good thing during Napa summers). Best of all, the breakfasts are incredible. They brought delicious and artfully presented plates of sausage, fresh juice, poached fruits and thick bread with house-made jam, and a sorbet at the end of the meal. And so started another epic day of wine tasting...

Absolutelybeautiful inn. The property is stunning and within walking distance of downtown…read moreCalistoga. A truly exceptional place in all respects.

What an extraordinary experience!!! From service to the property to the room, everything was…read morebeautiful and classy. We enjoyed the tennis court, the pool, and the delicious breakfast. Thank you and we look forward to coming back.